Jax Bicycle Center

Went into the shop and there where just a buch of kids who didn’t know what they where talking about just wanted to get a mountain bike for recreational use and the kid had no clue what he was talking about went to fullerton bikes and they where supper helpful and found an awesome bike at an awesome price!

Thank you, DAVIS!!! You are truly a life saver and have made my trips to the parks and Disneyland a breeze now!
I came here not for bikes but for help with my double seated jogging stroller. Although I will now definitely return to get bikes for my boys! One wheel on my stroller would not move, even with the replacement wheel that babytrend had sent me. I called and Davis answered the phone. He was super sweet over the phone and told me to bring it in to see what could be done.
Brought in my stroller, he looked at it, and within a few minutes had my stroller fixed. Woohoo!!! He used his tools and swapped out the tire and although we really couldn’t figure out what was wrong with the first tire, I really didn’t care because I now had a working double stroller!
DAVIS, thank you again and I’ll be in there soon to see you again (hopefully no more stroller issues but to purchase bikes).
If you have any stroller issues, ask for DAVIS! Super nice and friendly and didn’t make me feel weird about bringing a stroller to a bike shop! And he was awesome with my kids too. Bonus points!

I have been to Jax a few times and now am becoming a regular. I bought a bike from there and John, the manager I believe, did a great job. I have taken my mountain bike there several times for service and they always do a great job. I feel that really go above and beyond explaining things too.

Took my bike after getting run over by a car. Asked the guy if it cost more than 100 to not fix it came to75.00 not bad. When I get there my bike stand didn’t work so I had to pay 20.00 not a big deal. But then when I leave I realize that the stand doesn’t even work the bike falls over constantly.

I went to Jax this morning to find a reflector replacement for an old bike that my wife has. The reflector is the type that mounts between the spokes. Fullerton Bicycle didn’t carry reflectors so I thought I’d try Jax.
They carried wheel reflectors that snapped in place in less than 5 minutes.
The fellow who helped me was very courteous and knew exactly what I wanted. In less than 10 minutes I was on my way home.
Great service and apparently a stock of older items, which gives them the ability to service older bikes.
Thanks

Knowledgeable employees and very helpful customer service. I really trust the person who helped us fix a flat tire! Thank you again :)

I demoed one of their bikes and sprained my wrist. ⁵⁄₅
Their manager tries to up-​sell you as much as possible. 1.5÷5
They’re fully subscribed to Trek’s propaganda that Trek is the absolute best at everything. Every bike company is apparently inferior in every way. 1.9÷5
Repairs are unnecessarily expensive. 2.4÷5
Lifetime flat pack. 4.1÷5
Most employees make very low wages and no commission. 1.7÷5
Employees are told to up-​sell as much as possible. And still they make no commission. ⁰⁄₅
Wide selection of bikes. They have a wide price range and many different variants of mountain and road bikes. They also sell beach cruisers, children’s bikes and others. 4.2÷5
They only sell Trek. 2.8÷5
They almost exclusively sell brand new bikes from the current model year. Rarely any deals to be had. 2.2÷5
They sell lots of bike accessories. Tires, seats, various upgrades, dropper posts, helmets, clips and shoes, pedals, biking clothes, lights, water bottles, endurance food, and more. 4.2÷5
All of these accessories are overpriced. 1.8÷5
Generally very friendly and knowledgeable employees. 4.4÷5
The employees are bikers themselves and all seem very passionate. 4.4÷5
Very nice building. Large, wide open area. Doesn’t feel cramped. Very easy to walk around and see all of the bikes. Everything is clean and they always run the air conditioning. 4.7÷5
Nice sofa and TV to relax on. 4.3÷5
TV always plays the same thing. 1.7÷5
Often not enough employees running the store. 2.8÷5
Points 2, 3, and 9 get double weight. Points 6 and 7 get quadruple weight. Point 12 gets nonuple weight. Point 10 gets duodecuple weight.
An average of 1.98÷5.
⁵⁄₅ would do again.

This bicycle shop is awesome with great customer service and a lot of patience :) highly recommend!

Jax performed a tune up and gear replacement on my older bike. They gave me a very reasonable quote prior to performing the work and held to that price when the work was completed. They had to special order the gear shifts but still had the work completed within a week.

My bike was making noises and I went to Jax only because they were the closest shop to my apartment. John was extremely helpful. He made some quick adjustments, aligning my fender and kickstand to eliminate the noise, and he even checked my brakes and gears. No charge and no time wasted! Doesn’t even matter that they’re so close, with this experience, they just won all of my biking business.

Based on previous reviews, this place seems hit or miss. I decided to drop in today due to the Trek front skewer recall. They were extremely helpful and very quick to swap out the defective part. I was in and out in a matter of minutes and there wasn’t any pressure to pick up anything even though they had just handed me a $ 20 Bontrager gift card as part of the recall agreement.
I chatted with two of their staff while waiting. They seem like really down to earth people who are passionate about cycling and the bikes they sell.
I had dropped into this store a couple of times throughout the years to browse, and I had always experienced great customer service. This is not my nearest bike shop, so it’s not my go to place for service. However, if it’s close to you, definitely drop by if you’re looking to service your bike or pick up one of them fancy new Treks.

I can’t remember the person that helped me, but he was very helpful and possessed an excellent customer service. You got yourself another loyal customer.

Absolutely the worst! My dad and my uncle said to never come here and now I know why.
FYI — I’ve bought 2 bikes and have 3 repairs done (I guess I wanted to give them a chance).
They’re quick to sell you a piece of crap, but then they take forever for repairs, constantly giving me the run-​around. Apparently, «this afternoon» really means «several weeks».
Every person I talk to is a different person and they all keep giving me excuses for the delays and then they try screw me over buy having me buy needless parts.
I go somewhere else now and they agree that the repairs were not necessary as they had made them out to be. What crooks!
They say they’re really busy, but all they do is sit around chatting every time I go in there. I’ll never come here again! EVER!

I bought my first full-​suspension mountain bike here… and I feel that place is always reliable for service. I’ve brought my bikes to other bike shops in the area, but I don’t get the same level of service as I do at Jax in Fullerton. I had recently brought in my FS mountain bike to upgrade an old chain, plus hopefully correct a chain skipping issue on my rear cassette. Note I had previously brought the bike in for a tune-​up at another LBS (local bike shop), however they could not figure out the problem. Jax put on the new chain and fixed the skipping issue while I was browsing the store. I also recently wanted Jax to install a new dérailleur for me that I had ordered from RnR Cyclery, because RnR said it would be a while before they could get the bike back to me. When I brought my bike in to Jax on a Wednesday, the manager asked when I was planning to ride… I told him I’d most likely be riding Fullerton Loop on Saturday morning… they had my bike ready by Friday afternoon… and the dérailleur was functioning PERFECTLY!
My only con is that I wish they had a bigger selection of different brands. I like some of the TREK models of mountain bikes, but I’ve been researching other brands since I’m in the market for a new bike. They did have Pivot Mach 429 in the store… but unfortunately it wasn’t in my size… and of course if I wanted one I would just have to put a deposit down.
Even tho Jax in Fullerton is not close proximity to my place, this particular location is at the top of the list for getting service done on my road bike and mountain bike. And it’s been like that for years…

I would have given them zero stars.
I walked into their shop at 5:15 (they close at 6). I asked if they had any child seats and that I would buy a child seat and appropriate helmet for my 1.5 year old which was clearly not the right fit. I asked them if they would install the child seat for me so I could feel more comfortable about riding home with my 1.5 year old safely. He first asked, «didn’t you buy that pull caret for that?» Uh, no. it was for my larger toddlers and no a 1 year old. At this point, I am starting to feel like I am in an Apple store with an Apple «genius» before Samsung started kicking their butt due in large part to the snotty responses from their staff.
They told me (including the manager) that they had other repairs ahead of me and there wasn’t enough time. I asked how long it took. They said 45 minutes. It was now 5:20pm.
The response was surprising to me because what I saw were three people on staff… One helping one customer install a light on his bike and two standing around. They were more than willing to take my payment and send me off to get the seat installed at their convenience or on my (where was i going to put it since my child was in the cart?) but not willing to do something that is the right thing and safer for a child. Basically, what i saw was a staff that was more interested in leaving on time and lazy. That is the second time I received poor service from them after i purchased my bike and child cart from them. When I was buying it, the message was, «come on by any time and we can help you.» Since then it is, «do you have an appointment?»
I am local, own a home, 48, established and would have probably purchased every bike and accessory my family needed throughout our lives, but their management and staff don’t know how to distinguish a one time consumer versus a consumer for life. Business must be so good they can turn away and easy $ 225 in business (plus install charge) at the end of the day.
As I mentioned, when I was purchasing my bike and accessories from them, they were bending over backwards. Apparently you have to spend more than $ 700 to get them to treat a customer the way they should be treated.
Whatever happened to customer service? It’s definitely not here at Jax. They just want you to buy there «stuff» and not go the extra mile. That has been my experience more than once but will not be again.
Thank goodness I don’t run my business like that… i would OOB.

I went there to repair my tire turnes out i had to replace it so i had to buy a tire from their store for $ 20, when i went to pay, the total came up to $ 50.
After using my bike for the first time the same tire blasted for no reason. Do not go to this place its pricey and their products are cheap. U’ve been warned!

After talking with Dave Hanson, the owner of the chain, the situation involving my bike has been rectified to my satisfaction. After some misunderstanding and some further information regarding what could have cause the problem with my rear wheel, they replaced my rear wheel at cost. Although I’ll have to figure out a new way to mount my wheel lighting system for night rides, I’m looking forward to breaking in the new wheel. I’d feel comfortable recommending this store to my cycling friends once again, especially after the courtesy afforded me after reporting this issue.
* Further Edit on 8÷5÷2014:
After using the wheel pretty regularly, one of the spokes broke, but this is understandable given how regularly I ride, along with the added weight of panniers or a child & seat with which I often ride. But when I took the wheel back for a new spoke, I discovered that they don’t carry the thicker 12 gauge spokes used in the wheel that they sold me. So they could only replace it with a 14 gauge spoke. Worse, when I swung back that evening to pick it up after the pickup time they gave me, they wheel wasn’t ready. The asked if I could stay a half hour for it to get done, but I didn’t have time to do that on that particular evening. It’s out of the way for me these days since I work in Anaheim and live in Corona, so it was more than disappointing. That will teach me not to call beforehand.
They ended up giving me a discount for my inconvenience when I picked it up the next day, but I think in the future, for any spokes for this wheel, I’ll just buy some 290 mm stainless steel 12 gauge spokes online (~$ 10 – 20 per pack, depending on quantity) and install them myself. At $ 26+ per spoke, I think I’ll just save time and money in the future.

Jax in Fullerton is legit and the guys are awesome. I moved to the area last year and shopped all of the bike shops in Fullerton to find «my bike shop.» I bought my FS mountain bike there 3+ months ago and couldn’t be happier. The superior service earns the 5-​star rating all by itself, but the competitive prices, selection, and great quality products just reinforce this.
Thanks to all the guys for being so cool — Kurt, Jimmy, John… Wish I could remember everyone’s name that has made my experience a good one every time.
Thanks Jax!

Dropped by to pick up new break pads for my bike. Good thing I brought my bike, Brandon noticed a defect in my rear tire. What a good eye and catch! It wasn’t so obvious, but when he showed me I couldn’t believe I missed it before. He most likely saved me from a bad experience of a popping tire. I ride to work and I hate changing flats or possibly having to pick out gravel from a road rash! And in this case I wouldn’t have been able to fix a ripped tire. Thanks again Brandon!
The replacement tire I went with was the Kevlar Bontrager.

Ok I came here once again for a flat tire. I felt extremely bad that once again not coming here for a purchase, and I only need to get some air into my tire.
Anyway got here around 655pm 5 mins before they close, one of the friendly staff pumped the tire for me and took the time to make sure that the tire worked fine, also he gave me a quick session of how the newer tire works. I really hope that they would charge me for the assistance so I won’t feel as bad, but it was completely free and they didn’t try to sell me anything.
I was going to buy an air pump, but I think I am leaving the country in few months, so I am not buying any more things I don’t need. Love the staff here. I will give it a 5star.