Imperial Health Spa

Outrageously egregious experience with the spa front desk person Susan. We arrived, paid with a Groupon for body scrubs for a party of 4 women, and was given a 4 pm appointment time by Susan. It was 2:40 pm when we paid. (I had made the original reservation the day before for 3:30 pm scrubs; turns out I had called a different location.)
Around 2:45 pm, we entered the spa early to hang in the women’s area, jacuzzi, and to begin our relaxing Sunday spa afternoon.
Susan came into the jacuzzi area at around 3:20 pm to ask me for my phone number and when our appointment time was.
Susan said they just cancelled 4 people’s body scrubs and it may have been ours. Uh… huh? I was summoned for my body scrub treatment at 3:45 pm and embarked on my exfoliation adventure. Okay, all sorted, I thought.
A few minutes after my Korean scrub began, I saw Susan speaking to the scrub master, surprised that I was in my treatment at all.
Ten minutes into my body scrub, Susan comes by again for spa interruption #2. While I am literally face up, only a quarter covered up by a small towel, Susan says: «Your friends are leaving, they don’t want to pay» — which is a blatant lie, since we just paid her with a Groupon at 2:40 pm. Incredulous, I said: «So, what do you want me to do now?» as I was ushered off the table. Unbelievable.
I met my friends in the dressing room, all perplexed at how our spa day had turned into such a bizarre fiasco.
Bottom line: Imperial Spa cancelled our spa treatments after we paid them. Susan was abrasive and unaccountable, and I have rarely seen a worse example of the disrespectful treatment of customers, merchant fraud (payment made without services rendered), and possibly discriminatory practices (we think they prioritized full price vs. Groupon customers, and gave someone else our 4 pm slot.)
The last straw was — after I had realized I called a different spa location the day before — Susan stalked one of my friends while she was in the women’s shower, still naked and soapy, saying: «It was your friend’s fault! She made an appointment at the other place!»
My friend, shocked that Susan was accosting her in the shower, said: «What about the 4 pm appointment you made for us at the front desk when we came in?» To which Susan replied, «I don’t know, but it was your friend’s fault!» and stomped out.
God help us if this is your idea of spa management and relaxation, Imperial Spa.

Personally I like going to Korean Spas, yes they are a little awkward at first because everyone is naked and walking around like it is no big deal. Honestly though, after a while you become desensitized to all the nudity and it really does become no big deal. Oh you have to be naked to utilize the showers, spa and sauna, no bathing suit allowed. When you come in they give you your locker key which is a bracelet you keep with you, a change of clothes that you wear to the co-​ed area and towels and a tooth brush. They have small lockers when you first walk in the women’s locker room for your shoes and larger ones for your things.
With that being said, this is the 3^rd Korean Spa that I have visited and I have to say that it is a solid 3 stars, just A-​ok. There were pros and cons and when I was there I did like the spa but after thinking and sitting on my review for a day. I realized that there were a few things that irked me about the spa. So on to the review: it’s off of Euclid and Rosecrans in Fullerton, super odd place as I had passed by it a few times in the pat and never knew it was there. It is pretty large too so it is not like it is a hole in the wall. Pretty standard Korean spa, lockers, showers, sauna, baths and co-​Ed rooms that you can lay around in and relax.
As far as cleanliness goes, it was pretty clean but then again I did not do a thorough inspection. One of the warmer rooms had carpet which was nice to lie on but I really wondered how often they cleaned the carpet. What I really liked about this spa was that it was not too crowded. We went late afternoon on Sunday and I was totally expecting it to be packed but in reality, it was not too bad. They have multiple showers, 3 saunas (dry, wet, herbal wet), 4 jacuzzi spas and lockers for you to use along with a few co-​ed rooms. Like all Korean spas they had a restaurant inside where you can get your grub on. We had just came from having a pretty heavy and starchy lunch so we did not get any of the foods. Instead we got Bing soo, and oh mean it was pretty good. As someone who used to work at a very popular well known shaved ice place, the shaved ice here definitely blew my old work out of the water.
Here’s what I did not like and what dropped them down to a solid 3 stars.
–they only give one full size towel and 2 face towels… so hold on to your one towel. I’m sure you would have to ask them for another one.
–I like that the jacuzzi spas were clean but I mean when 6 out of the 7 jets in the Jets pool don’t work, can you even call it a jets pool.
–the floors in the main co-​ed room where not heated, this may not seem like a big deal but it is so comfortable laying around on a heated floor. I got used to it at the other Korean spas I visited.
–there was a mix up when one of my best friends called in to schedule a body scrub and instead of owning up and saying they made a mistake, they just made up some excuse about how we were supposed to check in with them before the scrub or else they would give it away.
–amenities seemed a little lacking compared to other spas, it was a lot smaller. The main co-​ed room and all the other rooms were not quite as spacious as other spas.
We got the Groupon deal so it was not a bad price, but I mean if I had to pay full price I probably would not go here. $ 20 is a tad steep in my opinion.

I’ve been here twice now and my second time is slightly different than my first. They no longer have towels in the hot tub area for you. They give you the towels right when you check in. They only give you one large towel and two small ones so use them wisely. (I believe this is from preventing people from overusing their towels and extending their stays) They also use cheaper cone shaped paper cups instead of their usual styrofoam cups.
Overall it’s a nice spa to go to and relax. If you’ve never gone to a Korean spa before it’s very different than a typical Americanized spa. Right when you walk into the locker room area you are to remove your shoes and put them in your locker. They give you a uniform you are to wear in the co-​Ed areas. When you enter the hot tub and sauna room you go in fully nude. No clothes. No shoes (not even sandals) if you’re insecure about your body this might be very intimidating for you. They have two hot tubs available, one warm tub with jet streams and one cold tub. Three saunas (dry, wet salt, and wet herbal) and then a scrub down area as well as a rinse off area.
The co-​ed common room is a large open space with mats on the floor and a few lounge chairs. Then there’s the Korean restaurant inside for those that get hungry (believe me, you will get hungry) but it’s very pricy there and that’s how they get you to spend more money. Aside from that open space area there is also a red clay ball room, a bio light room, a salt room and another kind of clay room. These are all hot and then there’s a cold ice room to close your pores. A lot of people might also not know but if you ever get tired of hearing noisy kids (it’s a family spa) there’s also a VIP room upstairs for lounging. However it does get very hot up there because it’s right about the hot rooms. It’s 18+ in the VIP room. It’s a great spa for you and some friends, families and even couples. Just enjoy and relax. The plaza is really big and there’s lots of parking. Oh and I would save my money on those body scrub packages. Just go to daiso and buy your own scrub for $ 1.50 and do it yourself or have a friend help you if you don’t mind. It’s the same exact thing. And they also have lotions and hair dryers available. For the men they give you a razor and everyone gets a toothbrush.
Oh btw for the ladies (the jetstreams in the warm pool don’t work. Only the first and last one work, just push the button)

I have been to a few different Korean spas and imperial is the worst. They have Bad service, hardly any towels and sour face employees. The place is rundown and drafty. We asked about the food while we were checking in at 9pm and she failed to tell us that they were closing in 5 minutes. I will not be returning. Don’t waste your money or time there. I enjoy Ispa in Tustin and wiispa in LA.

My friends bought the $ 500 gift certificate of massage (I guess 10 visits) including entrance fee just because they were told they could update to Swedish deep tissue massage for $ 10 each visit.
After the purchase, they took me here for my birthday using their gift certificate. Then, the lady front desk asked them $ 20 to update for Swedish deep tissue massage! They confronted her but all she said was «no»
Avoid to buy any gift certificates from here. They are scam. I gave 2 stars because I loved the food at their food court, no star for how they mistreat the customers.

I was very excited about visiting this spa since it got great reviews on Groupon. However, when I called to inquire about reservations for Sunday the woman who answered the phone said «for facials we are off», I asked for clarification. She said on Sunday’s we are off. I asked does that mean you are closed on Sunday’s because you website states you are open M-​F 8a-​12p.
She hung up in my face and when I called back they didn’t answer. This is terrible business practices. If this is the service I get over the phone I have no interest in wasting gas to go to Fullerton to be treated with disrespect. Great Groupon deal but don’t waste your time. Two thumbs down.

I had given this place 5 stars up until my last visit.
My friend and I go to Korean spas quite often and decided to unwind here one evening. It was around 945 that we came in and verified with the lady upfront that the spas close at midnight. We don’t use the common area very often so off to the hot tubs and wet saunas we went. There were a handful of other women there. We immediately figured out that one of the «hot tubs» was luke warm. No big, there’s another one. then we see that ⁵⁄₆ of the jets in the warm pool didn’t work. Ok. So we proceed to go into the only other little hot tub with working jets and jump between there and the wet sauna… A few girls were finishing up showering as we went into the sauna around 10 15pm. As we stepped back out, pure and utter shock. The lights had been turned off in the tub area. We could still see from the light shining from the changing area and went to test if they’d turned the tub off too… of course, the jets were shut off completely.
No worker in sight, we of course went to shower off. Got dressed, went to the front desk, and told the lady nicely that we thought she’d verified they are open till midnight. she said something to the other worker who started scurrying over to turn everything back on. Ummm no. We did not just shower, get our things together, get dressed, only to have to do the process all over again (of having to get a locker, unload, shower off before getting into the tubs, etc).so the lady upfront says «ok, no problem, next time we will keep everything on until midnight». My reaction (after, mind you, driving for 30min to get here in the first place to have a mere 35 minutes here) was «ok, so you’ll give us vouchers to come in next time for free right?», the words «FREE? ???» Came shrieking out of her mouth, followed by a «no», and suddenly, so conveniently, she didn’t speak good English and couldn’t understand us. Needless to say, we finally got frustrated, wrote our name and number down, and asked a manager call us. Still waiting to hear back. This may be no big loss to them, but with all the people we have refered here, along with our often scrubs, massages and such that we’ve paid for, it seems apparent that they just don’t care to take responsibility for their doing.

The spa itself is good, but service is below poor. Rude and unfriendly staff members make the spa experience unenjoyable. There are plenty of good spas in Los angeles. I will definitely not come back here. You guys are in United states of America and not in Korea so please be more flexible with people. Client is the one that pays the money and does not have to be disciplined when i should take a shower.

Visited this place after almost five years of not going to a sauna. It’s a korean run spa where you can wash up and relax.
The place has maintained its interior and not much has changed since the last time I came. The inside and hot rooms are quite small and can get occupied pretty quickly. Food is still pricy as always.

OC doesn’t have as many Korean spas as LA, but this one is definitely your typical communal spa experience: one part for ladies, one part for men, and a common area featuring salt room, clay room, biolight room and ice room. There is a big VIP room upstairs, which is just a lounge with chairs and beds, and they close it at 9 pm.
I noticed that the common rest area is smaller than usual, so it gets pretty crowded. Some folks also like to take restaurant food to the resting area, so it gets pretty stuffy with the food smell. Their food was pricier than usual; nothing on the menu was under $ 12, and their boba ran at $ 5 and shaved ice at $ 10.
This spa really wants you to leave your flip flops at home. There are signs practically everywhere asking you not to wear any shoes. From what I observed, everyone complied. I was using Groupon for the services, but from what I saw their prices were higher than in Korean town. I guess this is a nice option to have in OC, but I would probably drive to LA next time.

I got a great deal from groupon and drag my husband come alone. Comparing to the Irvine Spa, this one is a lot smaller and older. I didn’t feel comfortable about
getting into any pool but I love their common area. The two rooms that I love the most is the clay room and salt room. They also have something that Irvine Spa doesn’t have is their bio light room. They have blue lights in there.

Very disappointed with this place now which used to be my go to spa.
First of all, in the men’s area this is NO PLACE for children. Every time I’ve went here I’ve seen sexual activity and have even reported it to the manager. The attendant their does nothing. He just looks and leaves.
The lighting in the sauna is bright and uncomfortable, the heated floor smells of urine because the gay men who go their ejaculate everywhere.
I could handle it, if I couldn’t see what I was laying in because you had a stack of towels and could get a fresh one. But now they hand out 1 large towel and 1 small… thats seems to be the limit.
But what really drove me away was it is a gay bath house after certain hours. Never have I went into the sauna or steam room that the men weren’t playing with themselves and stroking their penis. I hated being here unless I went early morning hours when it was empty.
But now the 1 – 2 towel limit makes it impossible to feel good in such a filthy place. You don’t know what your sitting in and dragging on that towel if you stay all day.
Very sad… the management took a very long time to change the molded wood in the sauna and I once sat on the nails so I threw the board that was loose out into the attendants area to get it handled. That took a couple weeks.
I really wanted to call the vice squad to go in and catch the sexual activity here because of the children present. How could the owner allow this to go on for so long.
KIDS or anyone that is here for the spa amenities should not have to be exposed to this cruising sickness and or to be stared at in the steam rooms and sauna where all the predators hang out.
Be aware of this place and others like it. Century spa is very much the same thing but if your gay you’ll fit right in.

I visited the spa last week. I have been here previously. This is a traditional korean spa with a jim jail bang and a single gender wet area.
This spa was not clean. Most noticeably in the women’s wet area, the drains by the shower had not been cleaned. There were not enough small towels and they were out of robes so I could not get one either.
I also noticed that there were missing tiles in the wet areas. The metal doors had had a lot of rust.
I am glad that I had a free pass to here. I will not be back.

This was the first Korean spa I ever went to. The website did not explain that it was a Korean spa. Upon arrival, the front desk attendants did not greet me. It was very awkward, and I had to ask them if I could check in. One of them explained to me that everyone would be naked, and I had to be naked, too. I felt uncomfortable, but I had already paid for the Groupon. Overall, the attendants were very pushy showing me the locker room and explaining the different rooms of the spa. It felt like they were laughing at me for not knowing already.
The whole experience made me feel like I was in a human farm. The clothes/​robe they give you is rough and faded like a prison uniform. They tell you to shower before the massage. Everyone has to shower in the same room. Some of the older woman opt to sit down on a plastic bucket to shower. Everyone looked miserable. The massage made the experience worse.
The attendants failed to tell me that the masseuse would be in her underwear. The masseuse (an older woman) massaged me in see-​through underwear. She kept washing out the towels and washing her hands in a paint bucket in the corner of the room. It had already been filled with water when I got into the room. At one point, she moved the towel that had been under me up, so that a large portion of my body was laying on the plastic on the bed. She massaged me in places that I did not feel comfortable with without asking me beforehand. At the end of the massage, she used the hose coming out of the wall to wash the oil off my body. It made me feel like a dog being washed. When I left, she merely washed the table with the hose coming out of the wall for the next person.
Overall, it was difficult to relax because everything felt pushy, dirty, and unsanitary. Washing something off with water does not sanitize it.

I’m a fan of Korean spas. After visiting the ones in Korea, I always went into the ones in the states knowing that it just won’t compare. I used to frequent Wi Spa in Los Angeles but I recently moved out of the area so I found myself searching for a new Korean spa in Orange County. I saw a Groupon for this place and it was close to where my fiancé lives so I figured why not and purchased the Groupon (2 for $ 17.50). Like any Korean spa, you check in at the front, separate ways, strip to soak in the tubs, change into the given uniform and walk out into the co-​ed area to sweat it up. Self explanatory.
One thing I noticed right away is that this particular facility is on the smaller side but they do have all the usual rooms (salt room, clay room, ice room, etc) and an upstairs VIP room for older people. On the night we went it wasn’t particularly busy so I found it rather peaceful but I can see how the small area combined with a influx of families (and children) could disturb the whole spa experience. Avoid peak hours if possible. No trip to the Korean spa is complete without some shaved ice for us so we ventured into their restaurant. They had the usual offerings and we ordered a regular fruit shaved ice. It wasn’t good so I would not order it again next time. But I did see that they allow you to order food from the nearby café that’s not part of the Imperial Health Spa which was something different but I never really eat meals at Korean spas anyways. I do not like overpriced food.
For what it’s worth, I would come back with a Groupon. I wouldn’t dream of coming if I had to pay full price but then again, I’m not generally a fan of paying over $ 20 for ANY Korean spa. We were able to enjoy our time here, sweat, and walk out feeling relaxed and rested. Can’t ask for much more! ⁴⁄₅

Finally taking my Dad to his first Korean sauna experience. Thanks to Groupon, we were be able to enjoy the deluxe treatment at such discount price.
We enjoyed every minute of it! Even though they’ll provide you with most facial & hair products like shampoo, conditioner, lotions, toothpaste & toothbrush), I bring my own skin care, face mask and hair wrap. I put organic coconut oil on my hair & wrap it up to steam it. The result is super soft skin & hair.
Soaking in the hot tubs feels great, since every pores in my body is opening, absorbing the heat and release the impurities in the wet sauna. My favorite is the herbal room.
The common area is so spacy, with lots of dry sauna room. Since I’m still a newbie & can’t stand the heat, we just enjoy ourselves in the ice room. Either soaking yourself in cold tub or ice room will help closing your pores, for a smooth & velvet skin.
Will definitely return to this establishment, even though our house are quite far away (8 miles with crazy traffic).

Worst experience here ever. First of all, when we were at the counter to check in, the lady working there asked if we’ve been here or any sort of similar spa places. I said its my first time here but not to Korean spa. And she turned to me with no smile on her face whatsoever and with a bitchy tone she said its just like any other spa. Rude much! It’s not my problem you’re having a bad day. Already had a bad impression here because of her.
Second, they seriously need more people working there or at least have signs up for everything so first timers know where everything is. I couldn’t find big towels or bath robes and had to wait for a worker to walk by to ask for everything.
Third, one our friends put his wallet in the pants pocket which he set it aside and it got taken away. When he asked about it and the workers there looked for it and got it back, the $ 40 cash in it was missing. So mysterious!
Lastly, they really need to learn how to control the capacity here. It was so crowded when I came it’s not even funny. Everywhere I go it’s packed with people. What’s more ridiculous was the power went off twice while I was there. Good thing I wasn’t in middle of showering or else it would’ve been really bad.
I was considering giving this place two stars because it was really cheap and I guess you get what you pay for. But seriously it’s so bad to a point that even if it’s free I wouldn’t want to come. My one star here is justified.

This spa is very nice. A great place to come and relax after a long work week.
When you walk in you’re greeted at the reception desk. When you check in you get a locker key and your spa wear. They also have face mask available for about 2 – 3 bucks.
The women enter to the right and males to the left. Once you get in the locker room there are small lockers for your shoes and bigger lockers for the rest of your belongings.
The first thing I did was go out into the «common area» where it is unisex. There are about five different hot rooms (ice, clay, salt, bio light, clay ball) the red clay ball beds are my favorite. They also have a patio where you can get some fresh air and a pretty nice sized rest room with lounge chairs and a flatscreen.
In the common area you’ll also find the restaurant which is very convenient because I usually leave spas rather quickly since I get hungry every few hours. I got the vegetables over rice (no egg) which was pretty good. The vegetables were cold but the steaming hot rice balanced it out.
So moving back into the women’s spa area. You must shower before you enter and you have to be naked. Theres 4 hot tubs 1 cold, a dry sauna, salt wet sauna, and herbal wet sauna which is the BOMB. Smells like some delicious tea. And There are lot of water dispensers so you don’t have to worry about dehydration.
I love the spa. Imperial Health is my favorite so far. I will be back to try the body scrub soon. Oh yea and did I mention they offer a groupon 2 for $ 22. Definitely worth it!

Are you thinking about going? GO! I highly recommend this experience :)
If this is your first time, it could be a little overwhelming. I had never been to a Korean Spa before so going into the locker rooms I was so confused. Do I just undress now? Where are the towels? But have no fear I’ll recap the important parts:
1. when you walk into the locker room, the small lockers are for your shoes and the big locker are for your clothes and belongings.
2. towels are located where the saunas are, you have to go into the sauna to get a towel.
3. wear your key like a bracelet so you don’t lose it
4. they provide hair dryers, shampoo, soap, conditioner, etc there
I was pretty hesitant about undressing myself in front of people but I quickly got over that. It’s a relaxing and comfortable environment so you forget the fact that you’re naked in front of strangers.
They have a sauna area that has pools and a steam room. Be sure to shower before and after the sauna! I pretty much go for the hot pool but if you want to get your heart racing try the cold/​ice pool then go to the hot pool, it shocks your body in such a satisfying way. Once you’re done with the saunas you can take a quick shower and dry off. They give you «gym clothes» to wear when you sign in and pay and you wear that to the main area where both males and females can hangout. It’s pretty much a big lounging area where you can get food, lie down, talk, or go to one the heat/​ice rooms. I personally love the clay ball room? I’m not sure what it’s actually called but it has tubs of clay balls and you can lay in it and just relax. It’s a heated room so it gets a little hot but it’s tolerable.
The entire experience was relaxing and I would definitely do it again! This particular spa was very clean and I really liked the décor! They have groupon deals so make sure you check for that to get a really good discount :)

Since leaving LA, I’ve missed going to a Korean sauna. There is nothing like it in the Palm Springs area.
I was in OC for a conference and I knew that there were several Korean saunas, so I hit as many as I could.
This location was amazing. Bright and clean, plenty of space, plenty of towels. I was impressed.
Pretty big locker area. A couch facing a TV in the middle of it, which is a little strange, but ok. A small sleeping area is off to the side of the locker room, behind the bathroom. The sleeping room has a few recliners and a few wide beds, but it was way too bright in there to really be able to sleep. I used it a few times to cool down a little.
Many stand up showers and several banks of sit down showers. The body scrub area is separate from the sit down showers, behind a wall.
There was a pretty large dry sauna. I found the temps in there to be pretty good, not too hot, not too cool. I was able to stay in there for several minutes.
Next to the dry sauna, there was one of two steam rooms. To me, there wasn’t much difference, other than the seating configurations. The one in the middle had a little bit of a funky odor, but other than that, it was the less «steamy» of the two. To the right of the steamy steam room was an open area with bamboo mats on the floor. The floor wasn’t heated. There were some red lights in the ceiling, but I don’t think it was an infrared area. I used it to cool down.
Right in front of the mat area was a wide pool with several blocks on the deck, along the wall. On the front of these decks, there is a button. The button turns on super powerful jets. There were maybe 5 of these buttons. The force of the jets is enough to push you to the middle of the pool, easily. Be careful to not bend over in front of these!
There was a large hot tub, in the front of the wet area. I walked in and right back out. It was a little too hot for me. In the center is a long and narrow cold pool. It was freezing cold, but super refreshing. I ended up coming in here several times.
I very much appreciated how clean this place seemed to be.
If I end up in this area again, I will definitely be back!