Holiday Inn Hotel & Suites Anaheim – Fullerton

My boyfriend and I recently schedules an impromptu temporary stay her during our condos renovation for a burst pipe & related water damage repairs. We were pleasantly surprised by the cleanliness of the rooms, the kind staff, and the wonderful jacuzzi tub, which added a lovely romantic element to offset the trauma of seeing so much damage to our home.
THANK YOU TO ALL THE STAFF AT THIS HOLIDAY INN FOR MAKING OUR STAY WONDERFUL! :-)

This is by far the worst hotel experience I have ever in my life had. Absolute horrible customer service. The male front desk employee with a white beard was very rude and when I showed him the reviews on Unilocal he told me «i don’t care about customer service or what the internet says.»
When I addressed the issue in the morning with the female front desk receptionist, she was also very very rude and even called me a freeloader! I certainly hope there were cameras in the business to actually show the customer I received. Furthermore, I could not even get an extra blanket or towels brought to my room. I was told I had to come downstairs to get it myself!!!
What the hell kind of customer service is that!
Then the employee told me he was the only one working… How is that possible in a hotel that size???
I gave them a 1 star only because there is no zero to give that place. I guess when you hire minimum wage staff you get what you put into it.
For those interested in this hotel… My advice;
STAY FAR, FAR AWAY!!!
I will definitely be writing a strongly worded letter to corporate over this. Im sure they thought they were dealing with amateur hour but we shall see. Very disappointing.

My room was nice and large with a nice jacuzzi tub (which I didn’t have time to use). It was a clean room but there was a large stain on the floor near the tv. As a customer paying almost $ 200 for a room, I’d like to not speculate what made that stain…
And about paying that much for a room… shouldn’t there be a continental breakfast included? Strange…

The room was clean but the bed sheets had stains and the pillows had a strange odor to them. Staff were fairly nice to my party and myself. Parking was good and everything else around it was fine but the sheets and covers were my big concern.

I’ve liked this place since the pre-​Holiday Inn days. This time, though, I had to stay in a wheelchair-​accessible room, which was set up pretty nicely. Staff was friendly as usual.
One problem: The chef unexpectedly did not show up for the first hour of dinner, which meant room service was not available. As I was very hungry this irritated me to no end, and I had to wheel next door to Denny’s instead of getting the rosemary pork chop I was anticipating. The manager made up for it the following day, but still very annoying. Breakfast, however, was terrific.
And a minor quibble, there didn’t seem to be easy to reach outlets in the room… the were a couple on the lamp on the desk, but they were very loose.

Love, Love, Love, this hotel. I’ve been here a few times, just to get away and relax. Always enjoy my stay here and always looking forward to my next visit. Rooms are spacious and VERY CLEAN! Love the Jacuzzi tub, could stay in there for hours.
Jasmine checked me in and she was very friendly and pleasant. She listened to my story of why I needed a night away. She really was a pleasure to talk to. Thank you Jasmine!

I love this hotel! I’ve stayed here about 6 times so far, and last night’s stay was the BEST! Room #201, is the only one I’d request from now on.
The manager on duty is always kind on the phone and helpful at check-​in. The stay included 2 alcoholic beverages, in the lounge area, from 5 – 7 PM. There’s a snack area, on site, and a restaurant, with limited hours. Denny’s is also in the same parking lot, and a fast food, Mexican place. The room had a gorgeous jacuzzi tub, a separate seating area (with sleep sofa, desk, & table). The shower was gorgeous and had two entry and exit doors. The room had a mini fridge, microwave, and coffee maker. We’ll be back!

I am just finishing a week stay at this lovely hotel. Everything was perfect, from the cleanliness, comfort, service, security, food service, and I like the upbeat music that quietly plays in the hall as you walk to your room. I will stay here again for sure!

Very nice hotel, with a bar in the lobby. Room was clean with a Jacuzzi hot tub and movie channels. Having read about bed bugs in previous posts we were worried. We always check over every single hotel bed we stay in and we didn’t see anything. BUT upon check-​in we mentioned bed bug problems to the front desk guy and he could of cared less. Thought maybe he’d reassure us, but said he had no idea, and that it’s possible there were bed bugs. That guy should not be handling your customer service. Also, a black, chunky residue in the bathroom sink upon arrival – weird.
CONS:
overpriced! $ 190 isn’t what I expect to pay at a Holiday Inn.
Breakfast not included… extra $ 11 a person.
Rumors of bed bugs would usually scare me off, but we were tired and just wanted to settle in. No sign in our room.
No auto setting for heat/​air

All in all, this was a decent place to stay. However… if you are not on the same schedule as your suite mate… if anyone goes into the bathroom after dark and turns the light on, the light will stream through the obscure glass that separates the bathroom from the jacuzzi-​tub in the bedroom part of the suite. This is astonishingly bright at 0dark30…
The bed was good. The wifi worked. We got adjoining rooms, which is great when traveling with the (older) kids. Good location right by CSUF. Great BBQ joint next door, Leadbelly’s.
Maybe if you bring one of those sleep masks, this would earn another star?
(One of the folks at the reception desk really rubbed me the wrong way one of the days, too.)

BEDBUG CENTRAL!
Thought it would be a nice place to rest our heads for a night before our 6hr car ride back home…3am came around, and we got out of there when we realized what was sleeping in our bed with us!
I’ve never felt so disgusted in my life. The second I turned on the light, there was a big freshly blood gorged bed bug on on the cover by my eye! As my husband and I looked around we counted at least 7 more before we couldnt even bear it any longer and booked it out of there. There was blood stains on the bedsheets from us smashing some while we slept horribly anyway due to the stomping coming from the room above. This level of hotel nastiness took the cake. We were so itchy from just the thought of them feasting on us. Before we went in the bed, we looked just to make sure nothing was in there. If you know anything about bedbugs, unfortunately, that wasn’t enough to tell because they come out to suck your blood while you sleep– kinda like mosquitos but you can’t see them til their enormous and full of fresh blood.
I just got home a little bit ago and am writing this review. We had to launder everything in scalding hot water including ourselves. Apparently, a rash or welt one gets from being bit doesn’t show up for several hrs later or even a day of 2 later, so we will deal with that when that comes.
Needless to say, we are NEVER coming back here or ANY HOLIDAY INN for that matter. Paying extra money for a nicer hotel is worth it. They gave us a refund– whooptido… they should since we even saved a live fat bedbug in a plastic bag for the front desk guy who claimed he didn’t know anything about a bedbug issue! They need to burn all the bedsheets and linens, and fog the whole hotel for starters.
SLEEP HERE AT YOUR OWN RISK… of course, if getting bit while you’re sleeping is your thing, keep calm and snooze on!

Great customer service, nice and clean spacious rooms, refrigerator included in room, some rooms have large balconies which is great. Breakfast here is pretty decent and waitresses were extremely nice. Location is extremely accommodating for wedding parties and is close proximity (10 min drive) to clubs/​bars, target, and mall. They have a full service bar that is available daily. Really enjoyed myself here and stayed for 3 nights. Knocked them one star bc as I was gathering my items to check out I looked behind the blinds and noticed a pair of shorts and socks that were not mine so would recommend they thoroughly inspect each room before turning it over to new guests. Other then that, had no complaints!

Normally i wouldnt take the time to Unilocal a Hotel however…
I booked a room here on
and it was $ 210/​night for a «KING SUITE WITH JACUZZI».
ONLINE the room showed a HUUUGEEEEEE room, a Kitchen with refrigerator and stove, a separate living room, King size bed, and Jacuzzi.
First of all I called before I booked it Since I’m paranoid like that) to confirm that the room I was going to get, was the one I was looking at in the pictures online, because I didn’t want to be disappointed since it was for my birthday, and I was going to have a few friends over before we went bar hopping at Downtown Fullerton.
Anyways I Spoke to Karen and she confirmed that YES those pictures were for the room I was getting.
So I bit the bullet and spent the $ 210 since I thought it was worth it for a «Suite» with with a lot of space and all the amenities the pictures showed.
I got their at 4:30 to check in when I went to the room and opened the door I walked into a standard sized hotel room, with a couch and a regular sized Jacuzzi to the side of the bed… no Kitchen or Living room…
I didn’t even bother to go downstairs and question if there was a Mix-​up because I was already running late to my hair appointment and had to leave to finish up things for my birthday that night.
Pros:
Comfortable bed
Conveniently located to restaurants, gas station, liquor store and 3 miles from Downtown Fullerton ($ 13 for an Über)
Nice Shower
Housekeeping was quick with requests for towels, and extra pillows
Good parking
Other Cons:
Check In took forever because their was only one person working
No Ice Machines on every floor (Have to go to either 3^rd or 5^th)
Very Small inside
Smelled weird when we walked in
Some kids kept knocking on ours, and other guests rooms… and running when we would open the door…
Another thing is I left a birthday card their (WHICH I KNOW FOR A FACT I DID) and when I called later after I checked out so that I could go pick it up they said no one found it… Like I said I KNOW I left it there. But whatever…
The point is the room was (nice) however, not advertised as in pictures, and DEFINITLEY NOTTTTTTTT WORTH $ 200 at ALLLLLLLL!!! not even worth $ 150. You can go to the
’Ana Mesa Hotel’ On Harbor and MacArthur and get a Jacuzzi room for I believe $ 70.
I most likely would never stay here again. There are many other places to stay that are way nicer than this place.

Very nice hotel conveniently located off the highway about 20 min for John Wayne and 45min fr LA.
Room was nice and cool, clean, and well maintained. Parking is mostly on the deck as there’s not much out front. Wish they would give you more yummy smelly bath products other than the very small tube. Guess I could ask for more.
Walk across the lot to the little plaza and enjoy BBQ at leadbellys, you won’t be disappointed.

We kinda like this place for long weekends. Next to the freeway but you can’t hear it. It’s also minutes away from some of our favorite restaurants and DLR. I noticed there is a new BBQ place in the next door strip mall (Leadbelly’s). This is going to require some investigation. My only negative for the 2 room suite is that the jacuzzi tub is open to the living/​dining area and not the bedroom. Like that both rooms have TVs

Normally hotel reviews aren’t something I go out of my way to write but I felt I needed to do it this time.
The reason I feel that is the excellent customer service from Jose at the front desk. When I checked in on Saturday afternoon I realized I had forgotten my cell phone charger at home. When I asked Jose if they had any people had left he said no but asked what I had. I told him an iPhone and offered up his personal charger for the night. He said he was working Sunday morning and didn’t mind sharing it for the night.
That is going far above and beyond and I wanted to recognize that.
As far as the room it was pretty and it was clean. The room did have a faint smell of cigarette smoke but it wasn’t that noticeable and I am overly sensitive to that. The AC worked well although a bit loud.
Bed was comfy and I slept well. Breakfast in the morning was also pretty good but I wouldn’t pay $ 11 for it (I got a coupon).

My husband and I stayed for Valentine’s Day weekend and we were not disappointed. The hotel is clean and quiet, the staff was courteous.
Our room was nicer than I had expected and the jacuzzi was the BEST! We will definitely be coming back to this Holiday Inn.

We were here for a business meeting. It was ok, the room was very warm not sure if they ever turned the air on because it was warm throughout the evening. Luckily i had a tank top on.

Every suite has a jacuzzi tub. Bingo!
The beds here are like sleeping on a heavenly cloud of comfort, even the pillows are perfect! Rooms are always immaculate and fresh feeling. It’s a really nice place to stay. I’m probably giving it more stars that I should only because it is so comfortable and reasonable for what you get.
The location is odd, but it works. It is really close to the freeway and a few eating joints (oh yeah, try Pepe’s on the same parking lot!). No real views from any side of the hotel and parking really sucks a lot. They have a parking structure but there are not nearly enough spots for all the guests and there’s really no parking around the hotel (all reserved for Denny’s or other places).
There is, however, a nice quaint bar downstairs with TV for sports watching and socializing plus a little restaurant for hotel meals.
Up in the rooms you’ll find a decent flat screen TV, refrigerator and coffee maker, roomy bathrooms and self standing shower. And then there’s the tub. I really like the huge tub, biggest I’ve seen in a hotel, enough for 2 or maybe more depending on how you want to sit. It’s as big as a jacuzzi tub that you’d have in your backyard but it’s not quite the same… it’s more an oversized (really oversized) bathtub with jets. You have to fill up with a ton of water and even then it’s not quite over the top jets so it’s awkward and noisy… but it feels really good anyway and a nice addition to the room if you want to get cozy. There’s a nice little ledge around the edge to put your music and some candles (not sure if they’d like knowing that we use candles, but we are safe with them), and even room for your bottle of bubbly or little ice chest of brews.
This place is great for a semi-​romantic get-​away or a nice little cozy place to rest overnight.
CHEERS!

Fairly classy hotel
I just deejayed a holiday party here and the ballrooms are nice and clean. Staff is very friendly and helpful. I wouldn’t mind staying here or any of their branches. Holiday Inn has stepped up their game with recent remodel a couple of years back.