Hertz Rent A Car

The Hertz rental office at 1625 S. Harbor in Fullerton, CA is terrible! AAA arranged on yesterday for a pick up for me for a Hertz rental car at 8 AM this morning. I had a confirmation number. Somebody was supposed to come from this office and get me at 8 AM to take me back to this Hertz office. That didn’t happen and I was lied to twice.
I called the office before 8 AM and spoke to Derek. He told me that a female would be there shortly and come and pick me up at 8:15 AM. He said they had two cars so I chose the VW Jetta. He said they would call first. When no one called I called them near 8:20. A woman named Kat answered the phone. She said Derek was gone to the car wash and that she did not know anything about my pick up. I requested the number of the presidents office to make a complaint. She gave me the phone number 800−654−4173.
I called that number at 8:22 AM. I spoke to Dandrea. She said she would have an area manager contact me. I politely asked her for her phone number so I could have proof of my call to her and she hung up on me. I then submitted an e-​mail complaint to Herz Customer Relations Department.
At about 8:45 I finally got my first call. It was from a guy named Mike who said he was outside waiting for me. When I got into his van he tells me that they do not have a car for me back at their office! He says he will have to take me to a different office further away to get a car. Mike was very courteous. He drove me to the Buena Park office at the Holiday Inn.
Greg took care of me quickly at the Buena Park office. It’s a very tiny office but they were very professional and provided me with excellent service. I got my car and made it to my destination an hour late.
I will not use the office on Harbor again and will discourage anyone else from doing so. Derek lied about someone coming to get me at 8:15 and about having a car for me. Hopefully, Hertz will put someone in that office with some integrity who nows how to properly treat customers. I’m sure that Hertz does not condone this type of behavior.

Great experience! I was out of there in 15 minutes. They have low rates and they only require just a deposit of $ 200 on your debit or credit card. I paid $ 70 for a weekend. Car had a full tank, clean and reliable. Put about 500 miles in the car and didn’t get extra charges. I recommend a lot of people here. They pick you up or drop you and also let you park your car in their lot if you need too.

I really want to give this place more stars but when I picked up the car there was absolutely no gas in the car. I had to hurry and run across the street to put gas in the car myself. The return process took forever. The staff was very helpful and friendly but they are understaffed. There was alot of frustrated people waiting to drop cars off.

I have actually got a car booked from my insurance company. My final day was on friday. But I have got a call regarding car from hertz that my last day is for saturday. Later when I go for returning the car on saturday and they have charged me for an extra day. This is disguisting. Moreover, They have charged me extra $ 25 without any reason during my rental days. Just after informing them, they have returned my money back. If I havenot checked what would happen. They have not discussed regarding the extra day charges and gave me the service number and make it by myself. By that I feel the services they are provided is not upto my comfort.

I Really like this location. They do pickup & dropoffs as well.
Kat is really great and helps me every time.
I would recommend this anytime over enterprise

After dropping of my car for repair at Cone Collision, I had the great pleasure to be helped by Hertz representative Kat. She provided me with a ride back to Hertz to pick up my rental vehicle. Once we got back to Hertz she quickly got All the paperwork ready and arrange my rental vehicle. She made the entire process quick and simple. Thank you Kat.

Excellent customer service, clean car ready for when i reserved it. Beware though! NO overnight key drop. So if you want to drop off your car outside of business hours a pal is gonna have to bring the keys back. Big bummer to me, ive never had this problem before, BUT again — really awesome customer service.

After making a reservation 2 – 3 wks in advance, checking on said res on night before with an «all is good» from a female staff member (after 2 phone calls because they couldn’t tell originally if my car had already been rented) then called at 8am next morning before heading in to pick up our rental (which wasn’t to be picked up til 9) and was told it had been rented and there was nothing they could do help us find another car or call other locations. I know this branch well from doing business at this location for years but was told multiple times that the manager was unavailable to speak with me.
We finally found the location that we ended up renting from. Chris Pineda at the Beach Blvd, BP location was great. He waited for us past his time to clock out and was diligent and timely once he was able to get everything transferred with Gold Services.
I have filed 3 complaints now and have never heard back from anybody, nor have I been offered any sort of an apology. I find the lack of response almost as grotesque as the original problem.
I would not recommend anybody to be loyal to this company as we have been as loyal as they come. As citizens, not a business, we have spent tens of thousands of dollars with Hertz over the last 3 years, never had a complaint, or damaged a vehicle and the first time we have a problem we don’t even hear back from a district manager let alone a GM.
Dispicable!
Especially one as big as this. This lack of service and grossly egregious actions/​attitude caused me to miss someone I was meeting in Arizona that I hadn’t seen in years and now wont have a chance to see for a couple more.
I explained all of this when I called Gold Services to file a complaint but they said they would file the complaint but it wouldn’t really be effective unless I called a few days after the rental was completed and when I did that they said the paperwork was already filed previously and there was nothing else to do at this point except sit and wait.
I find this to be so appalling. The whole process! The amount of time I’ve had to take out of my days just to see if I can get a phone call from somebody on Hertz side of things is ridiculous.
Don’t rent here!

Fine prices, but way way understaffed. We are here to return our car, which only involves leaving the keys and having them take a quick look at the outside for obvious scratches… However, they o ly have one person working. So now we are stuck waiting behind several groups of people who want to rent a car. To rent a car they use way more time, and so here we are wasting our time since hertz can’t have two people working. Again, good prices, but they need more on staff. It’s been nearly 45 min just to return the car.

The manager and employee exceeded my customer service expectations with my first rental at this location. I will be a lifetime member with Hertz. Thanks for everything!

They rented us a car with 4 month expired tags. Got a ticket snd had to exchange the csr wasting one day of our trip.

We rented a car from this location after my husband was involved in an accident and the other party’s insurance accepted full liability. When a charge occurred on our credit card after the car was returned, I began calling this location and customer service to resolve the matter.
Customer service was not helpful and told me my husband signed a contract so I needed to take it up with the Fullerton location. I spoke to Derek the manager at the Fullerton location (after previously speaking with other rental associates here who did not follow up with me). Derek was rude, argumentative, and outright unprofessional. He twisted my words saying they don’t force people to sign contracts. When I asked for the unfair and invalid fees to be reversed he stated «We don’t do that.» When I informed him that I was going to notify corporate of is demeanor and the way his customers are treated, he brazenly replied, «Go ahead. They’re just going to kick it back to me.»
Unilocalers, save your money, time and energy by renting from a different company that values it’s customers instead of bouncing them back and forth. Nobody here, Fullerton nor corporate, has displayed the slightest willingness to satisfy a customer and secure a future customer.

Honestly i will never return to this hertz or any other location. I reserved a car using rentalcars and i was given a price that was within my budget. I had chosen a car online and once i got to the rental location I was told that they dont have the car I wanted and offered a different car. But then they wanted to charge me a upgrade fee plus the underage fee and it was going to end up being 3x what I was estimated.
Then they removed the underage fee and added on insurance which I had already told them my credit card covers.
I ended up receiving a text message from my credit card and they told me I had a suspicious charge on my card and overage fees.
I will never recommend this rental company or rentalcars to anyone.

I would give ZERO stars if I could. Let me start from the beginning, my wife and I relocated to another state and reserved a van or our cross country road trip. The van had been reserved for a week prior to day I was scheduled to pick the van up. February 7 I went to pick up the van at hertz. My wife and I walked in to find two young men sitting at the counter. We told them we had a reservation and we’re here to pick up the van. One of the young men sitting at the counter informed us that they did not have the van, we told them that we had the van reserved for at least a week and why they didn’t call us to let us know that they didn’t have one for us prior to us coming in that day. One of the young men sitting at the counter did apologize and then told us there was a van in Huntington Beach. I asked if they would be able to drive the van to us for the inconvenience, but he said no. So my wife and I drove to Huntington Beach to pick up the van which by the way, it would have been helpful if the young man at the counter would have told us the van was located at a dodge dealership instead of at a hertz dealership. I need you to know how much of a inconvenience this was because we had movers at out house the same day. It took 2 &½ hours that we didn’t have to go this van. My wife has a client who rents cars and not only would this incident not have happened, but she would have driven the van to us because she understands customer service. All these young men did was say sorry, as if that was going to help the situation. We didn’t want to hear sorry, we needed a solution, the only solution they offered was sorry. NOT GOOD ENOUGH. You guys SUCK, and I will never recommend your company to anyone EVER!!!

I recently had my car in for repairs at a nearby mechanic and needed a rental car due to the inclement weather. I called around to Avis, Enterprise, and Hertz for quotes. As a driver only a few weeks shy of 25, the underage driver fees are a hassle. Avis and Enterprise quoted me outrageous amounts.
With Hertz, however, I was able to rent a 2013 Prius (upgraded due to previous customer not wanting to drive a Prius) for two days with unlimited mileage, basic insurance added on, and no underage fee for LESS THAN HALF of what Avis and Enterprise quoted me for a single day for just a car (not including insurance, underage fee, or upgraded vehicle).
Derek was an extremely friendly and helpful salesman and I would recommend that you definitely ask for him when looking for a fair and reasonable quote. He even mentioned to me that the Prius was only 5/​8ths full and that I would probably only need to put in $ 3 – 5 in gas when I returned it… he took time to specifically give me advice about not overspending when I refilled the car to return it so that I didn’t waste money refilling the tank for Hertz profit. I was very impressed! Kat, another sales associate who handled my return, and Mike, the driver who picked me up for my rental, were equally as friendly and as helpful.
The only complaint I have is with Brent. When I was calling to be picked up from the mechanic before my rental he never answered the phone for a good 20 minutes when he was left in the office alone while Derek and the rest of his crew were offering pick ups… and when he did, he had no clue what was going on. I didn’t mind waiting in the rain for an hour for a pick-​up, but it really bothered me that he wasn’t answering the phone to at least confirm that someone would be coming to pick me up at all. Furthermore, when I came to drop off my car he also disappeared for a good 15 min and left Kat alone at the desk to handle three customers until Derek returned. He seemed like a slacker, so if you don’t get a response when you call, now you know why.
Overall, I am very pleased with my rental, and I will definitely return!

I don’t know why these guys have low ratings. They are very pleasant to work with and accommodating.
The only thing I can say is That they are understaffed. I watched Cat manage the office with Brian and was quite impressed with their professionalism and stamina. I would have lost it.
Overall, I give them five stars for service, professionalism, accommodating my specific needs, and positive attitude.

I’ve had three bad experiences with this Hertz .
The first I was charged $ 200 for bringing a cross country rental in 1 hour late (during business hours).
The second time I rented a car after my girlfriend was in an accident it was filthy inside and out and not set at a full tank as they had stated in the agreement.
Now for the third time they replaced the last bad rental with a car that’s registration expired 4 months ago.
This Hertz is horrible do not come here.

Can’t believe this place is in business. Avoid this place at all costs. Waited over an hour for a rental and their excuse was they «are short staffed». Whoever manages this place needs to get a clue.

DO NOT RENT FROM THEM!!!
I got terrible service. I rented a van and because I’m under 25 they charged a under age fee which I was told that would be $ 20 a day. When I received my receipt they had charged me $ 30!!! Which wasn’t in my budget. When I contacted them they said there was nothing they could do. I still to this day haven’t received any money back and still every time I call they are rude or «can’t do anything about it»

Great service, great cars! The gentlemen were nice and friendly and worked a great deal for me to upgrade on a premium vehicle. I would definitely come back here again. :)