Goodwill

My family and I visit here for gently used goods. However like all stores like this it is a hit or miss. Worth trying if you don’t like paying full price.

Customer service failure– I’m a thrift store regular– Especially GW– I’ve always received a friendly «hello» upon entering the store– not here– The employees were too busy chatting with one another and laughing about another employee…
At checkout I waited for at least 12 minutes while the employees again were busy chatting around the counter– one looked over after about 10 minutes and asked if I was paying with debit /​check? I said «cash» and was told another cashier would help me???
There were plenty of GW employees at this location– some restocking racks — some helping customers carry out large items… Unfortunately the front cashier staff lost my business at this location–

I have been here on multiple occasions and while its a small thrift store I find what I came for most of the time.
Today I was very bothered by the fact that I went to their dishes section for some plates I needed for a project. There were about 7 employees in that section going through plates and mugs and placing most back on the shelf and other in plastic rolling bins. I assumed they were looking for damages and cracks. As I continued to browse one employee says excuse me and then steps right in front of my and starts going threw what I was looking at. Taken back I started noticing what they were doing. The signs in the store said «50% off all purple tags» and thee they were removing all purple tagged items and moving them to the back. I put back what I had and walked out. I feel that is dishonest. If you don’t want to discount item then don’t, I don’t mind paying full price but I do mind buying from somewhere that would take advantage.

This goodwill is alright. I wouldn’t go here for books because their selection is very small. Even though you really have to look through the clothes for good stuff, it’s worth it. The service is okay.

This is the one store that doesn’t have a good selection of their color of the week items, they are not many at all. I don’t know who does there pricing for them, but a lot of things are really over priced. Goodwill gets there stuff donated to them, so they get it for free and some things cost more than in the retail stores. This is by far one of the most pricier Goodwill stores that I’ve been to.

The most expensive goodwill I’ve ever been too. Charging retail prices for used items. They carry alot of target brand Home goods and charge insane pricesl! better off catching sales at Ross or tj maxx

Love this godwill! Stumbled upon it by accident and glad I did. The store is a good size and has a lot to offer. Gently used clothes, shoes and sometimes even brand new items. Some of the items that are new though are still pretty expensive which I wish they would at least mark the price down since it is a second hand store. Anyway great place and you always find something!

I can’t believe how expensive things are here. Unless it’s 50% off you might get a good deal but seriously why would they ticket items higher than the last sale price at target? Also I can buy brand new clothes with these prices for used clothes. It upset me the 2 times I’ve been here so I don’t plan on returning.

This is my favorite goodwill of all time. Sometimes random stuff can be a little over priced, but i ALWAYS find designer stuff here. The store is very clean and staff is decent but i really dont mind. I love this goodwill, and costa mesa. Check it out!

I’ve been lucky enough to find some place things at this place. It seems every month they reorganize the place and are always adding in cool stuff. I usually try coming in on Fridays because that’s when most of their cool stuff comes in. This place is pretty organized as well! Every week they have different treasures, just gotta look around every week to see what cool things they have in stock.

Nasty and dirty store. Was looking for dining chairs this afternoon. A male customer started yelling and swearing. NOT one employee did anything. Then after the guy left, no announcement on intercom apologising for what happened! Very poorly run business without care for customers. After the crazy guy left, so did me and my daughter. I will NEVER stop here again.

Don’t come here at all !! Santa Ana good will is way better and people are more helpful and nicer there. The guy name Brian is a total jerk ! No one is helpful there

I have to admit you can find some pretty cool stuff here. I have donated quite a bit to here but I don’t think I have ever come to see what others donate. A little crowded and messy but not too bad. Not really much to say it’s stuff others didn’t want

This place is a RIP OFF! Just saw a comforter for $ 40, that cost’s $ 24 at Ross, brand new!
The black stone/​ceramic bowls that cost .99 cents at the 99 Cent Store at the end of this shopping center, will cost you $ 1.33 here! Take a short walk to end of this center and save money. Go shop at Ross, Marshall’s, or other discount stores for new items because this store takes advantage of poor people, by charging exorbitant prices for what should be lower cost than new. RIDICULOUSLY EXPENSIVE. Save time and money: don’t shop at this Goodwill.
Goodwill’s CEO gets a huge salary by charging customers high prices for used items they get FREE! Do NOT waste money or time here!

This place is becoming more and more lame. They are now being selective of what they take in. Perhaps I stop donating to them and find another place who needs it more.

This is the best good will I’ve ever visited. I stopped in just to look for some jars for a craft idea I had, and I ended up browsing the entire store.
It was very organized, clean, and smelt like laundry fresh out of the dryer!

The prices went up on non-​clothing items! A lot of professional pickers go here which is an indicator that the pricing is better than other GWs. But lately their prices have been more in line with the other nearby branches (brea, euclid, etc). Did they change their pricing team? This sucks.
Thank goodness im done shopping for my home.
Seedy location.

No returns or exchanges except electronics in Orange County locations. I found that out after trying to return a shirt that my mom didn’t like.
Place is still good but just remember in orange country goodwills’ won’t take returns or exchanges.

DO NOT buy electronics or anything battery operated from this location. Most locations that I have been to test their electronics before they put them out in the store. I have been told by employees at other locations that it is a rule when accepting electronic items, they don’t even make it into the store shelves if they are not working.
Anyways, my boyfriend and I bought an air mattress from this location. We were told that we had 7 days to take it home, make sure it works, and then return it for a store credit if it did not work. WHY would I want store credit at a Goodwill first of all when they could have taken the extra 60 seconds to plug it in and check it?
Turns out the air mattress had a hole in it! So, we then had to roll it all back up and then take it back. They had a cheaper one, so we got credit to the store. Now I have to hope someone donates something that I want. When returning the air mattress it took a half an hour! The clerk at the register would call the manager and then go back to what she was doing. Finally, after a few calls, she finally made it over to approve the return.
Not to mention 50% of the stuff on their shelves is broken or doesn’t have a match. I wonder if they ever go through and try to organize the clothes and maybe throw some away. There is way to much crap to look through and not enough space to shove it anymore. The employees had no respect or customer service. There were about 4 employees hanging out at the cash register when I got rung out and they were having such a great time with each other, cussing, hanging out. I need a job like that. Don’t need to work, just watch one person work and have fun all day!
I would hope that the CEO of Goodwill takes a look at these comments. Remember CEO, your business is completely based on customers. If I don’t donate your free items so that you can sell them back to people for a profit, then you are S.O.L. You need to make sure all your locations are running like a clean business. I am hoping to use my credit at a better location.

Best goodwill I’ve ever been too. Luxurious, even. High class as Fuck. Deserving of a medal or an award or something.
Or maybe I just got really really lucky with my finds the only two times I checked it out.
Anyway, I thought it was really awesome: D