FedEx Ship Center

If I could rate with negative stars, I certainly would. Twice I have encountered issues with the mishandling of my delivery. The incompetence with which I was met this evening is inexcusable. The staff was not able to locate my parcel due to, it appears, the errors of a couple of people at the facility. Their best service solution offered, «it should be going back out for delivery tomorrow.» Should be. No apology offered for the 45 minutes I spent waiting at this facility. Please avoid this location if you possibly can.

This is not about this center, because I’ve had no issues with this center, it has to do with the driver who doesn’t even knock or ring my doorbell and just leaves a dang door tag on my door instead! I was up and awake and I knew the FedEx guy was here because I saw his truck on the outside of my apartment. I took the day off to receive my package because I didn’t want to deal with picking it up at the center. No knocks, no door bell rings! I was in and out of the kitchen, excitingly waiting for my package to be at my hands… then I hear the truck drive off and was so confused! I opened the door and the tag was there!!! What the heck guys??? That is HORRIBLE. now I have to waste my time in my day to go pick it up. What is the point of having a delivery service if you’re not going to deliver!!! I’m seriously PISSED OFF. I will do my best to avoid using Fedex ever again, never for personal reasons again. Crappy crappy service. This delivery guy needs to be fired. Useless.

Spent four hours with my daughter at home Saturday morning (7−22−15) waiting for a package to be redelivered from FedEx. We had to be home for a signature because when this package was originally delivered, the contents of the package had been stolen from someone most likely at FedEx (It was an empty box). When the package was resent from Bed, Bath, and Beyond, we missed the first two delivery attempts. We called FedEx and requested a delivery between 8−12pm on Saturday, 7−22−15. We were promised a call if they could not deliver at this time, which we never received. The night before the delivery, I hadn’t received any confirmation phone call, so we called FedEx. We were told that, yes, in fact the delivery was scheduled for 7−22−15 between 8−12pm, but no exact time was specified, but I would receive a call from FedEx in the morning with a more specific time. We received no phone call (though we were promised twice), and could wait no longer. When we returned home later in the day, there was a tag on the door saying they tried to deliver it at 2:37 pm (not the 8−12pm as promised). When we called FedEx and spoke to Customer Service, we were told:
(1) no promise of a delivery time was made (basically calling us a liar), and that all we did was make a request that doesn’t have to be honored nor is FedEx obligated to call.
(2) this delivery was not time-​sensitive (at least not to FedEx)
(3) delivery time was fully up to the driver and there was no way that FedEx could tell us the delivery time. When we explained that we were told the night before it was already on the truck and they would know in the morning the time. Mario (he refused to give his last name or ID#) at FedEx customer service suggested we take a logistics class since we obviously knew nothing about delivery.
DO NOT USE FEDEX FOR YOUR DELIVERIES. USE USPS OR UPS AS THEY ARE MUCH MORE ORGANIZED AND COMMUNICATE BETTER THAN FEDEX. WE WILL BE CONTACTING THE HEADQUARTERS FOR FEDEX TO FILE A FORMAL COMPLAINT (ALTHOUGH WE DID FILE A COMPLAINT WITH MARIO, WE AREN’T HOLDING OUR BREATH). IN ADDITION, WE WILL BE CONTACTING CORPORATE HEADQUARTERS FOR BED, BATH, AND BEYOND TO ASK (BEG) THAT THEY CANCEL THE CONTRACT WITH FEDEX AS THEY ARE NEITHER RELIABLE (ITEMS STOLEN FROM A BOX AND FEDEX DELIVERED AN EMPTY BOX TO US), NOR DEPENDABLE (WE WAITED FOUR HOURS FOR NOTHING). Let’s put FedEx out of business. What kind of delivery service allows the truck driver to determine the order of deliveries?

The food was delicious! Homemade flour tortillas! Haha, no, the women in the fed ex shop were really friendly and helpful though! When you’re stressing about shipments and taking care of business it’s comforting to have knowledgable competent people supporting your cause.

Driver from this site rang doorbell and didn’t wait the 10 seconds it took for me to get there. Left a note and was gone. I had to call to have him come back which took another two hours. That happened 2 years ago with an iPhone. Today my son and I were both home. There was no knock on the door not even a ring of the doorbell. The driver just left a sticker saying he could not deliver without a signature. I’m not leaving a signature for the driver to pocket the iPod the next time and claim someone stole it or have someone else steal it because he won’t ring the doorbell or knock the front door.

Terrible customers service… These guys seem to hate their jobs or hate their customers, either way FedEx needs to do a better job vetting their employees. Hopefully I never have to return here.

My review is not for this particular shipping center, but the entire FedEx system. I am having a pair of tires shipped to me from New York. Tire was picked up on the day before NYE (¹²⁄₂₉). For some reason, the transportation was delayed and it cant meet the original estimated arrival date. I called FedEx and got a lady handled my call very professionally. She said she will put in a request for me and they will have someone to call me in 24 hrs. Since I just had a terrible experience with AT&T. I wasnt having my hope up with these big company’s «request system». But miracle happened, I called FedEx around 9:30am in the morning, got a call back around noon and telling me my shipment will be here today or tomorrow. Now it’s 5:43pm, they even updated my online tracking notification. This just shows that they can do a decent service when they try.

Horrible customer service. Barely missed the closing time and they locked the door on me. I could hear them laughing and complaining about people who come in late. As a member of the service industry I was appalled. Definitely not going to use fedex ever again. At least UPS employees pretend to like their jobs. Trust me it sucks when someone comes in near closing and wants help, but handing me something that was not delivered when it should have been 2 minutes after 8pm. I’d be happy to make someone’s day like that.

Had to pick up my new iPhone at the FedEx Center on a Saturday becuase I was out of town during the week when FedEx attempted to deliver to my house. There was one customer in line ahead of me; waited a couple of minutes for him, then the employee logged in my information and gave me my package in another couple of minutes. Friendly, efficient service without a problem.

2 Day Package arrives there Friday morning at 7am. Seven hours later I arrive to pick it up and am told I will have to wait until Monday…3 days later for a 2 day package that they have. The policies at this center are terrible. After that I can’t even get a scheduled delivery time for the package which is signature only.

I had to pick up a package that I missed. When I came here, it looked like a slow day. Hardly anyone was there. That was my first surprise thinking it would be a longer line.
The lady that helped me looked like she did not want to be there. But the least she could have done was be nice and courteous since they did not look like they were rushed or busy whatsoever. There wasn’t anyone else in line anyway at the time she helped me either. After I was done signing my package, I wasn’t sure what to do next if I was suppose to receive a slip or something. There was a little awkward pause. Then she just said «OK thank you» in the most shooed off way. And when I said, «Thank you, have a great day,» she said, «Mhmm.»
Look I get it, it’s not the most fun job or exciting job, but please FedEx, have some better customer service. Whether they had a crappy day before or something has happened outside of work, all I ask is that they should try not to elicit that towards your customers.

So rude, was sending my books back from school. All I did was ask questions on how to send my package the best way, even with a shipping label got the worse service. The rep looked at me like a child. Had to call customer care to ask if shipment was sent correctly. Wasted about 30 minutes on phone. Will never come back here again!!!

I like that this location is smaller and it’s not connected to a Fed Ex office. The Office locations you always have to wait for an employee bc they are often doing other things like printing, etc.
I drop off packages here several times a week. Sometimes they already have labels, sometimes I need the girls to print one out for me. Never had a problem. I don’t mind waiting in line here, the girls are always upbeat and friendly, unlike waiting at the Post Office where all the employees look like their hate their life.
Thanks to Dee Dee, Diane, Anita, and Dawn for always helping me quickly.

Although this is a FedEx hub, I dislike this facility. The employees here are never friendly and yesterday when I dropped off a few boxes for shipment one ripped and I asked for some packaging tape to seal the end. I was told they don’t have any. That I have to purchase a roll to use. I’ve never had that type of issue at a FedEx drop off center. Nickle and diming me… dislike.

I just moved to Fullerton from Cerritos. I read all the bad reviews about this fedex location after this location missed an overnite delivery date. After the package was not delivered the following day I called and was told the fedex location did not deliver it the following day because they had other packages to deliver. What!!! I was told that it would be delivered the next day for sure. The next day came and went. Now the tracking information shows that the package was not delivered because the «customer was not available or the business was closed» What?! No signature is required and it’s a residence. Seriously what is wrong with this Fedex location?! Horrible and lazy workers.

Will it be easy to deliver the packages at resident office instead of getting into the elevator and deliver the package door to door?
I’ve never received any package on door in a month already.
The Fedex guys won’t deliver the packages when the client is not at home, but where is the Fedex picking up notes? If there weren’t any notes on door and I’ve been waiting for my package all day long. It means they never shows up.
And I contacted twice to their customer services and guess what? They never call back.
FedEx won’t stay for long with door to door service like that.

One word to describe FedEx: they SUCK!
I’ve been awaiting a delivery all week long for Alexis B. and after receiving confirmation for delivery on Friday (no specific time was noted at all). We didn’t even hear the door bell ring except for King Louie barking letting us know someone was at the door, barely 10 seconds passed before my mom opened the door and the FedEx man was GONE! He hightailed it so fast and stuck a doortag on the door! I proceeded to call and see if another delivery could be scheduled before the end of the day instead of waiting until 6PM to go down to Fullerton to retrieve it. Their so lazy, the man refused to even ask if another delivery could be possible. I have never dealt with such lazy mail delivery services at all! FedEx has nothing on UPS & USPS! This ship center is located in the middle of nowhere and tiny! It’s so easy to miss! All this work just to retrieve your package because of the laziness of one delivery man?! NOT! –_​_​–

I don’t know why this shipping facility has no problem with delivering the frankly unimportant stuff my mom orders through catalogs to our apartment, yet always makes a «delivery exception» when it comes to the important stuff I’ve tried to have shipped to our address. Methinks it can’t be because they’re lazy, since they’re willing to deliver the other stuff (which is also usually bigger and bulky than my stuff). And every time I’ve been told that the stuff I’ve had shipped to me does not require a signature and could just be left at the door with no problem.
This last time I was particularly frustrated, as I was having a new credit card shipped to me after the old one was closed out because of fraud, so I was already dealing with that stress. When I asked the girl behind the counter was the issue was, she asked if I lived in a gated community and I answered in the affirmative. I pointed out, however, the fact that the gate only requires a universal gate opener, which UPS and USPS both have and have utilized to get into our place with no issue. Plus, how does this explain the fact that they’ve delivered my mom’s stuff with no problem? The girl just shrugged her shoulders. Ugh. It’s really not worth paying all this money for the privilege of driving all the way over here to get my stuff.

Boyfriend needed to get a package to Taiwan, pronto, so we headed here after the post office said they couldn’t do it in the time needed.
Located on a tiny industrial street off of Placentia, it’s pretty hard to miss since there are several large FedEx trucks parked out front. If you drive wee bit past the trucks, you see a lot with ample parking space for customers.
Staff was ok, neither rude nor pleasant. maybe apathetic is the word. Whatever, we just needed a package shipped, we weren’t looking to make new friends I guess.
Definitely recommend for getting those packages there fast, even if he did have to pony up $ 50 to get the package there on time.

The staff is not that friendly. Maybe because they know you’re captive and need your package. I walked in to pick up my package, and the girl took care of 2 guys who came in after us. Then she looked up and said «can I help you?»
She finally became friendy after getting my ID, had me sign the board, and went to get my package… probably because she knew I was leaving.
Small parking lot, and a little hard to find.
I dread coming here, but I do dread going to UPS by the Honda Center even more.