AT&T

Got Samsung galaxy s5 phone last month. Today I dropped my phone & cracked glass so since I have had insurance for over 4 years I thought they would take care of me. Boy what a mistake that was. Hear is was AT&T said first they sent me to an insurance company who is subcontracted with them they said my deductible was up to 199.00 but with discounts it could go down to as low as 99.00 but that there was no guarantee I would receive new phone may get refurbished one my phone is only a little over a month old. I called AT&T customer care back who after I told to cancel insurance then sent me to there resolution dept. I SPOKE to a woman who again barely spoke English and had to repeat entire problem her answer. Well sir I’m sorry to his this what I can do for you is if you give us 199.00 we can give you a new phone. I’ve paid over 400.00 for insurance over the last 4 years I explained to her and the best thing you can offer me is around 50% off a new phone after I’ve paid 400 dollars in insurance I explained that I spoke to a company that repairs cracked glass for 90.00 and I asked her what we she do in my place her response was well sir how can I help you. I have done customer service for many years and they and absolutely horrible at it. My advice to any AT&T customer never ever buy there insurance it is worthless. One more point if I remember correctly back when I signed up for insurance they told me my deductible was 125.00 when did I agree to the 199.00. ?

The worst process of handling and solving problems I have ever delt with. Not only does it take 10 to 15 minutes just to get an actual person on the line to help you once you get them they CAN’T help you. Or they try to transfer you to someone who «can» and just hang up on you. ATT is in my opinion the worst company in the world to do business with. The problem was a mistake in billing and my service plan. It took 3 different tries to resolve and each try averaged 30 minutes to an hour on the phone.

ATT changed me to Uverse and in the process could not get my land line working. I discovered (and their techs agreed with me) that their process for fixing problems did not work. When they finally doubled my monthly charge, I had to change. Many (not all) of the people that they employee to handle support are incompetent including one who was not even a high school graduate. It can’t be just me because my neighbors are all disgusted with ATT as well.