Port Royale

Water falls from the bathroom ceiling and from the bedroom window.
Five years of recurrences and repeated repair «attempts» and closed work orders.
Maintenance says «it’s nothing» or if after-​hours emergency, they ask «is it important» and «can you control it?»
Neverending issues with leaks all around. «There’s no mold» they say.
Landlord negligent.
Tenant disappointed.

This place is not like it used to be. In it’s heyday it was filled with credit worthy doctors lawyers and corporate America people you felt safe living near. Today they probably don’t even run your credit and if they do they look the other way with a little more security deposit. Although there were a few law enforcement living there, approx 50% of the tenants living there were seedy looking; garbage bags left outside tenants doors for weeks constantly, a lot of cars booted for unregistered tags some what looked like drug dealers coming in n out
The grounds are kept up nice but if you like sleeping in late on the first floor during the summer months forget it. The guys with lawnmowers and leaf blowers are out there at 7:30am making all kinds of racket 1 – 2 times a week.
The place charges you for sewer water and trash. It’s approx an additional $ 45 + a month separate charge over your rent. No matter if you are not home all month you still pay the same amount someone pays that does 20 loads of laundry a day. Totally unfair. Almost every single person that either lives there or lived there has complained of termites and ants. Read reviews! Most buildings are infested with termites and the guy with a spray bottle from pest control does not get it done. The place needs to be tented which they won’t do.
Rent goes up every year. If you paid $ 1200 for a 1 bedroom get ready for the renewal shock of $ 1425 + the next year as they do this to everyone. Pretty soon it is going to be $ 2000 for a 1 bedroom by the year 2020 for a studio!
The property management changed hands 3 times while we were there and this made things inconvenient because you had to keep changing your auto pay to a new company and deal with new people unfamiliar with any unresolved issues. If you are looking to get a free ½ month rent for a referral, they only pay you $ 50 in a credit; not even enough for a full tank of gas in my Cadillac.
Motorcycles, as in Harley Davidsons, we were told were not even allowed in there. Most apartment complexes make the owner of a harley park it outside the gates before entering to visit. Well this place doesn’t abide by their own rules. They allow Harley’s in anytime at night. So when some idiot rolls in at 2am to see his ‘man’, you can hear it all the way from the damn guard gate. (YouTube South Park Harley’s)
The amenities are not very good anymore. They used to have 3 pools, 2 gyms and 3 jacuzzis. Now there are 2 pools, 1 gym and no jacuzzis. They were all taken out a few years back due to tenants acting like jr high schoolers. They do offer a slip if you have a boat but I asked in the past and it was double what anyone else would charge. The tennis court is only for owners. The pics on here are very outdated because of the construction and no more intracoastal views.
The security guards are very nice. But if you are looking to move in here to get away from an annoying x or stalker don’t move in here. If you say I’m here to drop off a pizza for a friend in building 8 they’ll say go ahead. If you wave at them and say I am dropping off a friend here that lives in building 8 they will let you in, and not even ask for id. They may as well put up a electric guard gate with a phone to be called in. There is no guard patrolling anywhere. So if you have an issue after 5 or 6pm you have to call the cops. They won’t leave the guard gate for anything which is understood, but my last place had a 24 hour security guard driving around doing rounds. The security needs revamping there for the price you are paying.
All in all it is close to a lot of restaurants. They are in the process of putting up 2 new high rises on the intracoastal which is going to be 2 years plus in the making with dust and debris but means nothing for renters and is a hassle. If you have a nice car don’t bother to move in here. The parking lots have so many trees hanging over the parking spots that you have to wash your car every day because of birds, berry droppings and yellow sap, and there is no way out no matter where you park. Also, the construction dust is all over your car every single day and will be like this for years so a double whammy.
There is a car wash on premises but don’t bother using it. It’s like playing the roulette wheel. You have no idea if it will turn on after putting in 8 quarters. Then try to call the # on it for a refund. Guy never returns messages. Ever!
Pets are allowed but they don’t enforce the pick up after your pet rule. Enjoy stepping in it everywhere. Some jerkoff tenants have 3 dogs in 1 apt and leave them alone barking all day. Total bs. The walls are paper thin and you will hear toilets flush, doors slam, people stomping floors, sneezes, dogs and tvs
We lived there 4 years because it is a pain to move. It is not worth what they charge whatsoever. If you lived here before and are reading this, I’m sure you are laughing because this all happened to you. Not worth $ 1500 + for a 1 br :(

ince Month 1 of living here we have encountered SEVERAL issues. When we moved in we were provided with a «move-​in» list that we filled out with all the necessary repairs that should be handled, a week later no response or repairs had been made. Upon calling the office MULTIPLE times and speaking with several different staff members, my repairs were not fixed until AFTER I threatened to call corporate. As a result of their negligence my closet COLLAPSED (I specifically told them in the move-​in letter that this was one of many issues).
We have experienced several bug issues, ranging from palmetto bugs, TERMITES (Biggest Issue thus far), ants, and something that looks like little beetles.
About 3 weeks ago we received a letter stating that they were going to raise our rent from 1450 for a 2/​2bath to 1610!!! Our lease is almost up and we are glad to VACATE the premises. Tonight we had a power outage in our building and I had the chance to speak with some neighbors who told me that this is what they do to everyone who lives here after they have been here for 1 year. There is a VERY high turnover rate. I have often wondered why there are so many people leaving and so many new people moving in. Now I know why.
Those same neighbors also said they know of at least 2 people who have been without A/​C from 1 – 3 MONTHS!!! And there are a lot of buildings with breaker issues. The tenant who has been without A/​C for 3 months is now having MOLD ISSUES. Personally my A/​C hasn’t gone out HOWEVER, in order to keep it cold the setting has to be WAYYYY lower than normal.
They have since changed ownership. So far they have not been any better with handling any issues. They are the ones that have issued the rent raise and they still have people without A/​C, creating a MOLD issue which is hazardous to that tenants health.
The only perk to this place is the intercoastal and the landscaping. The gym is OK but its nothing to brag about. The Machines often break down. The «car wash station» doesn’t really get the job done, your better off doing it with a regular hose with an attachment meant for a car wash and your OWN soap.
The walls are so thin I can hear my neighbor YAWNING through the wall. (Phase 3)
As far as it being a GATED community, I have had people get in without receiving a phone call from the gate. What kind of security is that? Kind of defeats the purpose of a gate, don’t you agree?
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Great place to live. I lived here 1 year with my husband and we loved it! We had to move out because of his job but we enjoyed to be in port royale. We had a nice apartment with a beautiful view of the intercostal, it was very quiet and the community always clean. there are very nice pools and a gym so it’s very cool to live there. The community is close to the US1 so it’s very convenient to go to restaurants, groceries, etc.

We’ve lived here for over a year and it has been a generally positive time. We had some problems when we moved in, and paid an astronomically high price to have a cat. They were quick to fix things until our AC broke (and we went w/​o air for a week) but for the most part the staff here is very helpful. The gym equipment is brand new, and the pools and lawn are maintained to an insane degree. I’ve never seen a more dedicated set of mowers and hedge trimmers.
The apt are nice sized and the location is great so you can’t ask for much more in a gated complex.

I could not be happier! If you have a dog, like parks, like to live east and be 15 minutes from the beach, 5 minutes from great dining, then this is your place.
Lindsey was very attentive and helped me through a very difficult time.
The apartment was immaculate when I moved in. The toilet overflowed and maint. was here in 10 minutes, then offered to check out if anything else needed to be tweaked.
I love walking my dog in the park like complex, and she loves the squirrels running up the many palm trees!
I was quite worried about hearing other tentants noise, but the walls are very thick. When the doors are closed (my lovely french doors which open to a great screened in porch) I can barely hear when the dogs bark if they are walking by. My dog sits on the porch and watches what is going on from the 3^rd floor. Like the birds in the trees or the people walking by.
The grounds are clean and there are doggie stations through out the area. Not everyone follows the rules :/​but MOST do.
There are 3 pools. The one by me is full of laughing and fun on the weekends with young and old alike. If I want some quiet sun, I drive over to the intercoastal and use that pool. All of them are sparkling clean.
The gym is fanTAStic
I am so glad I chose Port Royale as my new home.
OH YEAH, and did I mention I went shopping on line and UPS left all my boxes at the office?! They signed for me and saved me a trip to the UPS office.
Thanks Port Royale!!!

I moved into Port Royale about a year ago, because I was in need of moving somewhere ASAP. Like normal, they had a TON of places open. Luckily, at first, I was able to meet with a sales guy by the name of Jay. If you ARE going to rent there, he’s the only knowledgable person in the place and will not try to upsell anything or lie about the quality of the apartments. I rented a 1/​1, overlooking the parking lot for a really good price, so I thought I’d be able to overlook the issues surrounding the apartment.
For starters, if you ever want to sleep peacefully, this is not the place for you. There is a really nice gentleman living above me, who walks like he is Godzilla. I know when he’s in his bedroom, when he walks to the bathroom, when his music is on I know what song he’s listening to, etc. In addition, I hear the girl below me when she leaves the house or puts the music on AND… as an added bonus… know when anyone to the right of me, above me, or below me is having sex. It’s a NIGHTMARE.
The appliances are old. I’ve now come home to my FRONT door handle HANGING off the hinges which is frightening…3 times! Once I turned the door handle it the darn thing fell right off. The tub is consistently stopped up, as was the sink at some point and now the shower nozzle itself is hanging by a thread and shakes when I turn the shower on. My air conditioning has broken 3 times, and when I called the office, one of the delightful women working there said, «well, it will be cold tonight so if it breaks it’s really not an issue.» I love that I pay you, yet you tell me what is and is not an issue… on the positive note, the maintenence people DO respond very quickly, but do not always rectify the issue on the first try [rarely].
Now, onto the BEST issue… BUGS. When I first moved in, again, I was paying a really good price so I didn’t want to upset the balance and argue with them when they were essentially doing me a favor by not upping my rent. This was my breaking point… when I came home to BUGS IN MY REFRIGERATOR AND FREEZER. When I reported it, I told them I thought the bugs were coming from under the front door and asked that they re-​seal my door [which by the way shakes at night, lets the cold air out and rain, etc in] to which they said «we can’t do that, or we’d have to re-​seal everyones. They told me they’d replace my fridge/​freezer unit with a «brand new one.» That turned out to be a bigger piece of junk than the first one. NOW… after being away for 10 days, I come home to TERMITES! AND the ant problem STILL GOING FULL FORCE! Furthermore, whatever is going on bug wise is BITING… which makes you think no matter how clean your apartment is, it’s useless because there will continue to be a strange infestation… which is awesome.
After that… they upped my rent. So… for all the issues, electrical, bugs, noise and otherwise and after being inredibly nice about it, I’m NOW paying close to 1,200 dollars a month for this piece of junk. The staff are not helpful whatsoever, with the exception of Jay and the actual Manager Ron Staedtler. DO YOURSELVES A FAVOR and live at Residences of Bayview or somewhere else with better security, brand new appliances and better insulation for your money! CANNOT wait to move!

The only reason this place got a single star is because I don’t think it allows you to give zero. I lived in their apartments recently and it was a nightmare from day one! I walked into my new place to find hundreds of ‘palmetto bug’ (they are cockroaches I don’t care what you say look up the term in the dictionary) and had to wait for them to tear Down walls and kill the nest that was in my closet. Only to stay In a temporary unit they had that was infested with mold and mildew. I could go on forever. Everytime we had problem with the unsanitary living conditions, they waited until I threatened to move out to take care of it. They are crooked and will fill you full of promises, until you sign the lease. Then service goes right out the window. So if you like bugs, mold, no water, grass that smells like dog feces this is a perfect place for you to waste your money on!