The UPS Store

My experiences with this store have all been positive. Always welcomed with a smile and very helpful. From dropping off packages for USPS to purchase returns; no problems. Convenient.

I’m into second chances. So after this store lost an expensive Christmas present last year, and hassled me about paying the insurance, I thought to myself, «Self? This UPS Store has a convenient location on Mulberry and Lemay, close to where I travel on a consistent basis, perhaps they deserve a second chance.»
Last week I needed stamps so on my way to school I stopped by to buy a book (because they also have a little postal station … very convenient). They rang me up and … well … low and behold they charged me $ 2.00 over the cost of a book. So, I asked «why are you charging me more than the cost of a book of stamps?» My agent told me that they charge a «convenience fee» … «A what?!» I exclaimed after doing the complicated math in my head and figured they were jacking up the price 25%. Well, needless to say I «unbought» the stamps. My guy had to slide my debit card again to create a credit memo.
The original charge of $ 10.+ came out of my account within 24 hours. I have still not seen the credit … 3 weeks later and 2 phone calls.
If I could give a negative star rating, I would!
This UPS Store just doesn’t get it … I am never going back (other than to hopefully make enough noise to get my credit for stamps I never bought).

Where I live it is right on the verge of the city limits of Fort Collins. While there are many houses on my street the postal carrier seems to put my packages in the most interesting places. The packages are subject to getting snowed on and rained on and even run over because they are always in a different spot whenever a package is sent to my home. USUALLY I can find my packages quickly if I know one is coming but since I am right by the road they could be stolen also. One time the postal carrier delivered a Mardi Gras cake that was supposed to go to the neighbors house and our dogs found it before we did and they drug it all over the yard. We were befuddled as to what it was until we got it away from them and it was addressed to someone else.
I like sending my packages to the UPS store to avoid all of that and know that my packages will not get weathered on and are secure. Having a box here is great because I can get my mail anytime of the day or night I choose. The staff here is always very friendly and most helpful! The price for having a box monthly is a bit higher (But the prices to have a small box are very reasonable!) than having one at a mailbox at the post office, but the post office does not accept other packages sent through other companies unless it is the post office itself. Here they get signed in for anything you want sent here regardless of carrier. Yay!