Royal Auto Works Inc

Not a good experience. Someone hit us, damaging a tire, wheel, and entire drivers side of my car. Despite that I had to demand my insurance company move my car here, as we live here and the accident was three hours away, and despite being told that they value their reputation because they run into customers in the grocery store, they were unexpectedly nasty to me. I have run into one of them in the grocery store and he ignored me. They have a warranty, but they gave me a hard time, even accused me of switching the wheel when I complained it felt like I was driving on a flat. Turns out the wheel or rim or whatever it is was bent and instead of just fixing it, I had to prove it was defective. I was so disappointed and I won’t go there again and I don’t recommend them. They did replace that rim, but the second one too was bent. It took getting a new one to fix the problem and they were nasty throughout that process. Disappointed. Trusted them, as had heard they did great work. I don’t feel that way now.

My car has developed a taste for animal blood. In the past few weeks I have hit a deer, two birds, and a skunk. My insurance company recommended Royal Auto Works for the repairs. Usually I like to get things done at the dealer, so I was a bit skeptical trusting them with my pride and joy.
In three days my car transformed from a muddy scratched up, skunk scented mess to what looks like a brand new car. They did a GREAT job. Everything was absolutely seamless with my insurance company too. While I hope to never need it, I won’t hesitate to have my car repaired here again.

In the interest of fairness and FULL DISCLOSURE: I know the owners of this business.
We have been using Royal Auto Works since we moved here in 2000. Of course, we do make it a goal not to require body work on our vehicles, but sometimes things happen. This weekend, one of those «things» happened.
I brought my car into Royal Auto Works to get a quote for work. I was told by the owner’s son that «If you have a few minutes, I can fix that for you right now.» I gave him the keys and before I settled into my magazine he had the car back. «I even polished out the scuff marks.»
Cost: Nada
Yes, I do know the owners of this business, but how I was treated this morning has nothing to do with that. The Pattersons give excellent customer service. It’s nice to know that there are businesses that care about the customer more than they care about their pocketbook.
As I mentioned above, this damage I did to my car was very minor. It took less than five minutes to repair. I went in expecting to have to pay for the service.