The UPS Store

I would love to say that I have never reviewed a shipping or printing company, but after my constant excellent service I feel obligated!
BOW, is the friendliest Manager at a store I have ever come in contact with in all retail businesses. She never once has not had an AWESOME attitude, and it really seems that she loves helping people. My order is always taken in a friendly and professional manner, and Bow always emails to let me know when it’s ready for pickup!
I own two businesses and wish my employees all had the enthusiasm as Bow. Not to take anything away from the other employees at the store. They help me at a moments notice as well, I just have always dealt with Bow! She needs a raise… hint hint
Will continue to be a loyal customer to this UPS location.

This used to be my go to UPS store. The staff was always very friendly and they had a coupon book they handed out (beginning of the year I think). The last few times I’ve been here, it was nearly impossible to find close parking. This isn’t their fault, but it does make it inconvenient. They are also busier (i.e. more wait time for me) then the UPS further west on Eldorado.
However, what has made me switch stores was a recent incident we had here. I received a UPS package sent to me from Brookstone and it was in an envelope mailer. I was returning the item and I had a prepaid package slip from Brookstone. My husband took the item to UPS for me then came home and said it was $ 4 and change. Huh??? They made him buy a box and pay for packing. The item originally came in an envelope and would easily fit in a UPS envelope. I fell taken advantage of, but unfortunately my husband didn’t know he didn’t need a box. I WILL NOT be returning to this store. I have since used the UPS near Starbucks on Eldorado and they have been very fast, friendly, and seemed to fairly price my packing my items.

I absolutely love this location. It’s in the same shopping center as Market Street and the staff here are just so friendly, fast, and efficient. They also have a jar of candy at the front — why else wouldn’t you come? I definitely prefer this location over the Eldorado/​423 location. These people just have it all together — AND with a smile!

Great UPS store! I walked in and had wonderful service! I was so stressed out when I came into the store and the gal that helped me listened to my story, took care of all of my needs, and I walked out of the store feeling much better! I still had some stress but the people working in the store got rid of a lot of it! I would highly recommend this store and a person who worked at my bank is who recommended it to me. The only downside is the price on next day.

This is a great UPS store! Because they are so friendly, professional, and knowledgeable, I always come to this store. They are also very patient and will take the time to explain your shipping options. Now, I’m writing this review because I have been to this store at least 10 – 15 times, and I have always received exceptional service. My experience today: I was greeted by the manager who is great! She then asked another employee to assist me. The employee, with her long green nails and tattoo behind her ear walks over, never speaks (and I do mean through the entire transaction) grabs my stuff and starts scanning it in. The clerk working next to her speaks to me and is very friendly, still nothing from her. Three or four customers walk in the door and despite the fact that she is closest to the door she doesn’t look up or acknowledge them. However, the manager and the other clerk take the time to speak to every customer that comes in. In all fairness, she was holding her stomach when she walked up, so I will give her the benefit of the doubt that possibly she was having stomach issues which would explain the constant sighing, and the pained and constipated look which was frozen on her face. Soooo hopefully if you visit this UPS store, you will not be waited on by her.

Wow UPS is a million times easier to deal with than the USPS!
I’ve come by this location a couple of times. The employees are always super friendly and helpful — they know what they’re doing and they do it quickly. I went to drop something off for an Amazon return and they knew exactly what to do with the packing slips and postage tag — and they don’t even work for Amazon! Oh, and they have candy — good candy.

This is by far and away the best UPS store I have ever been too. The staff is competent and friendly. Everything is reasonably priced too.
I have done several print online and pick up orders here and they have never messed up one one of my print jobs.
If you need to go to a UPS store, choose this one.

Kind of pricey but it does the Job and OK staff.

Very friendly counter service. New, clean store. What more can you ask for out of a UPS Store?
Their copy machines are top of the line, no el cheapos.
Great location, the only shipping store at this busy intersection in Frisco…