Sonoma Skin Works

Office is very nice and clean. Staff is wonderful. Dr Terrill answered all my questions. The only problem is he forgot to write a dosage on my script. Will have to wait until Monday since he is closed on Saturdays.

Highly recommend. we had seen another doctor before for one month and get worse and worse. after first time we meet dr
husband get better and better. very nice doctor. thank yoi

Dr. Terrell and his staff are AS GOOD AS IT GETS! Good doctors are hard to find these days, well, you cannot ask for a more kind, gentle, attentive, knowledgable doctor. He makes you feel at ease and explains everything in detail and makes sure you understand. I HIGHLY, HIGHLY recommend Dr. Terrell and Sonoma Skin Works! If I could give 10 stars, I would!

Very nice and clean facility. Friendly staffers, I went in for body itching, and as soon as I finished my application, I was walked in by a nurse who patiently ask for my symptoms to better understand what’s going on before the dr comes in and I said patiently because I was with my two year old son that can turn a place upside down. But doctor came in right after she left and he shook my hand, which people don’t do anymore so I was very impressed by that. He looked at my problem, reassured me that it wasn’t contagious and that he’ll make it goes away as fast as possible. He was very reassuring and knew what he was dealing with and that calmed me down. Got proscription which I got that same day but the other cream one required two days to be made and I needed it like yesterday, and it’s alittle pricey since I don’t have insurance but I guess I am going to have to get it. I’ll go back to the facility for another treatment

The facility and staff here are second to none. A smile on every employee’s face. Friendly demeanor and a welcoming attitude from all. Dr. Terrill has exceptional «bed-​side» manner. He took the time to explain every detail I was concerned about and alleviated my concerns. He also set me on track for continued regular check-​ups to make sure I stay healthy. I was very satisfied with my experience. These people are a class act! I would recommend them to anyone.

Despite the wonderful facility and modern building I cannot recommend. Perhaps my situation was more complex than most, but no progress has been made and I’m left disappointed. I was prescribed 3 different antibiotics over the course of 2 months and my problem did nothing but get worse throughout the entire experience. The doctor seemed to just view a very small sample size of what was going on with my body and dogmatically continued to treat the original diagnosis regardless of what may have occurred between that time and the current time.
After the 3^rd antibiotic prescribed I would have expected him to at least call or check-​in to make sure that we were on the right track, but apparently he’s too busy to do that. The last (and final appointment) he sent me away with prednisone (and once again the request to «come back in a month»).
I liked the guy (he is pleasant) but deep down I don’t think he listened during my appointments and didn’t seem to follow up as I would have expected. I felt the need to move on to another care provider.

The office is new, very modern and generally a pleasant to be. It reminds me of an Apple store, but much nicer. You can tell that they’ve embraced technology in the practice; evident on the website and basically a paperless experience when you check-​in with the staff. They give you a little tablet to fill in your information; in my opinion much better than filling out endless paper pages upon pages.
The variety of services they have there is unlike any other dermatologist I’ve been to — medical services from Dr Terrill in the rear, and cosmetic services (botox, chemical peels, etc) from the estheticians in the front. They have a wall stocked full of products for purchase, priced pretty steeply, but overhead and availability demand a premium I suppose. Everyone on staff I come into contact with was very nice, so kudos to the office staff (with one glaring exception).
There are two things that absolutely crawl under my skin and fester when it comes to doctor’s offices. Sonoma Skinworks managed to accomplish both.
#1) I arrived 15 minutes early for my 11:15am appointment in order to fill out paperwork, provide insurance, etc. In my opinion, a patient should be responsible enough to come in early and handle those things so that by the time the appointment is supposed to start, the doctor and staff aren’t waiting on me. On the flip-​side, the doctor and staff should be responsible enough to plan his/​her schedule accordingly and not make me wait extended amounts of time beyond my appointment so they can overbook to make more money. This absolutely drives me nuts, I don’t appreciate it in the least and will not support it. My 11:15am appointment started at 11:38am, making me late for an appointment I had and thereby throwing off my day. Adding insult to injury, three patients who arrived after me had been brought back before me — keep in mind, this isn’t an ER or urgent care clinic that needs to triage, its a Dermatology office.
Had this been the only thing, I would’ve most likely been content with the service.
#2) When I was finally brought back to the room and made to wait approximately 10 more minutes, Dr Terrill came in to diagnose the condition. I had the feeling he thought he was talking to an idiot, the way that many doctors can come across. I don’t understand how someone can devote their lives to medicine and the pursuit of helping others while simultaneously talking down to them.
In fact, Dr Terrill was not talking to an idiot. He was talking to someone who has spent nearly 10 years in a technical medical field with a BS and MS, and pursuing a PhD. He would’ve never known that because he spent about 60 seconds in the room before rushing off to another overbooked appointment. Do not make me wait for nearly 45 minutes then have the audacity to spend 60 seconds in the room while I am still trying to discuss the situation as you over-​talk me and waltz out. Regardless of who you are or your credentials, that was blatantly disrespectful and the behavior was deplorable.
To top everything off, the very standard treatment Dr Terrill provided which could’ve easily been prescribed by Teladoc, a Nurse Practitioner at CVS, or even a resident, didn’t work just as I had expected. I was trying to give pertinent information which would’ve likely led Dr Terrill to prescribe something else, but I think he was too busy with the 4 other rooms with patients who had been waiting for an hour to listen to me.
Two stars because of the modern take on a doctor’s office and the friendly staff. My experience with Dr Terrill was absolutely one star in every way. Guess who won’t be going back?

Sorry to rush you Dr Terrill. That’s how I felt my last two visits. I have been a patient of dr Terrill’s since the early eighties when he was in Plano. I hadn’t seen him in awhile and on looking for him thought he may have retired. Then, I found Sonoma Skin Works where he now practices. This summer I scheduled a visit for a comprehensive skin check. I have a few places that I suspected could be skin cancer. I arrived waited briefly and was escorted to an exam room. Dr. Terrell came in and with a pleasant demeanor described what he was about to do and why. He visually examined most of my body unaided visually. It took about 10 minutes max and I remember leaving thinking, (this seems rushed for something so important and shouldn’t he have used some fancy new technology?) I asked him about a few skin tags and he said «just dab on some liquid bandage for a few weeks and they will fall off». I did and they didn’t. So, I called for an appointment to have them removed. Again, everyone was nice during my visit but, it felt rushed and when I asked him about removing the mole on my back he said” well, let’s make an appointment for a more convenient time”. The skin tag removals took about 5 mins. When I got home I realized he had missed one. Two weeks later I decided to have the mole removed and set an appointment. Again everything including the medical assistant and the ladies in the front office went great. He removed the mole in about five minutes and I checked out. My insurance said the day before my co pay was met but the office attendant charged me as if I owed the full price? The interesting think about all three of these visits was, I was interested in consulting about other services with Dr Terrell that would benefit my aging face. I don’t like tying some down or begging them to provide me with their service. I have mixed feeling about going back. Should I give him another shot or look for a less hurried physician. Is the Dr interested in a cattle shoot operation or making an attempt to more thoroughly determine a patients needs. After all, my time is also at a premium and I would like to use it in the most efficient manner also.

I had just started going to Sonoma Skin Works since it’s conveniently close to where I live. It doesn’t even feel like a doctor’s office! The staff is so friendly and so organized, they even CALL a day before to remind me of my upcoming appointment, so it’s VERY unlikely for them to have a flaw in their system when it comes to scheduling.
Dr. Terrill is also a really great doctor. I have really severe acne and he still treats me as a decent being. He does his best to get me a progressive treatment for myself and so far, it’s been a wonderful recovery. I’m able to step foot outside with a little bit more confidence and that’s all at the hands of Dr. Terrill.
Thank you staff of Sonoma works! You guys are truly amazing. I’ll see you guys at my next appointment.

The office is lovely and staff was wonderful. I was having hormonal acne due to a pregnancy. I was scheduled and the doctor prescribed me two medications. I felt hesitant about using the mediations and did some research and asked some friends who are pharmacists and dermatologists. The clindamyacin was given the ok bc its class b. The sulfacetamide on the other hand was a class c and not recommended. My friend who is a dermatologist (lives in another city) was very surprised that I was prescribed sulfacetamide and said she would never prescribe that. She said she would prescribe azelic acid which is something I read was okay when reading articles and pregnancy forums.
I called back to ask if there was a safer option and was told that mostly likely anything they gave would make me feel hesitant. I decided to just use the clindamycin after an okay from my ob. She also said to wait on the sulfacetamide.
Last thing, I called back to cancel my follow up appt because I didn’t need a 1 month progress checkup since I didn’t use the medication (I waited almost 2 months due to hesitation), the receptionist who answered was super friendly but as soon as I said I was canceling and not rescheduling, her tone of voice changed 180. She was short and clipped and ending up hanging up on me. I was so surprised that I laughed.
My skin has since then cleared more bc of of my hormone stabilization being further in my pregnancy than the medication. I wish I hadn’t paid the $ 60 for the darn lotion to begin with. Oh well, lesson learned.

Dr. Terry is the best! I been taking my 5 years old to many dermatologist for her eczema but none of them could Prescribed the right med for her. Until I heard my friend told me about Dr. Terry. At first I was worry what if he just like others? But I’m glad that I take the chance to visit him. He is very nice, caring. He knows what he was doing. He explained to me every detail about my daughter skin. I was amaze his knowledge. The staffs are very friendly as well. After one day treatment, my little girl skin got improve. Thanks to Dr. Terry! def will recommend him to my friends and family member who also suffering eczema.

Awesome all the way around! The staff was friendly, I felt welcomed right when I opened the front door. Less than 15 min wait time, Dr. Was awesome and gave a thorough explanation of diagnosis, treatment, etc.

I’m over 2 months and 2 visits into treatment with Dr. Terrell and am seeing the results. My skin looks so so good. I’ve seen improvement all around. He listens, he’s fast – quickly selecting meds to treat presenting issues, the staff is friendly, and the office décor is all chic and trendy. So far, so good.

I can’t say enough great things about this practice!!! The staff is hands down the best I have ever come in contact with.
Capping it all off is Dr. Terrill. He was caring! A great listener! He explained my options better than anyone ever had a I will be trying a new treatment that I was previously very concerned about. I have very little trepidation going forward. He promised he would always be there if I had questions.
I feel very comfortable with this practice!
Awesome!!!

Such a wonderful doctor and facility! Dr. Terrell is so patient and welcoming, he is a breath of fresh air from normal doctors who rush you through the appointment. He was very thorough and explanatory which made me feel at ease. The facility is very nice and I would highly recommend Sonoma Skin Works!

Dr. Terrill has been my dermatologist for a few months now and really helped clear up my acne. The employees at the office are so kind and even when I was late to my appointment they saw me right away and I saw the doctor very quickly as well. There was a sunscreen I’d needed before my five week trip but they were sold out but one of the employees there was so kind as to give me an unopened spare she’d had. My experiences here have been so pleasant I would definitely recommend this office to anyone and I’ve even sent some friends over his way who’ve been just as satisfied as I have been.

Dr Terrell is awesome, he explains your condition thoroughly and listens carefully, very polite and will answer all follow up questions.

Super nice and thorough doctor. I was a bit unhappy that Cheryl called my home at 4:59 pm and not my cell to let me know they failed to return my ID. I had just left the office at 4:50 pm and it would have save me a 70 mile round trip, had they been courteous enough to call my cell instead of my home. All I can figure they didn’t want to make a long distance call! I am not happy about this part. Staff and doc are great.

I took my teenage son here to Sonoma and all was great we have another session next month.

I am very impressed with Sonoma. I had been to two dermatologists and a general practitioner for controlling what looks to be Rosacea. Dr. Terrill succeeded where the others had failed and my skin feels fantastic just after 5 days. I’ve struggled for over a year to find a solution. He has a ridiculous amount of experience so if there is a solution to a skin problem, he will find it.
He is thorough, has patience and hits the mark. My other docs rushed me in and out and were focused on turnover rather than the patient.
Also, they are efficient and don’t make you wait very long. Look him up on Health Grades. One of the best docs put there.