Edwards D Shane, DDS

I’ll start with the only good point. The staff that do the cleaning do what you expect from a normal checkup. However, that’s the only positive point I can give this office.
Beginning with every visit, you will notice the office has you sign a new waiver every time you come about billing (they have expressed in phone conversations that they are the victim and alludes to you thinking everyone is out to get them). Once your cleaning is finished, the Dentist comes to talk with you and wreaks of cigarette smoke generally (which is the last thing I would like to inhale in a doctors office). After a few weeks, you receive the bill, of which it is often wrong. This in turn prompts numerous attempts in calling them just to try and speak with someone who can have the bill «re-​coded» and sent back off. When you call to inquire about the bill, the office doesn’t call you back or makes up some other excuse which they are very good at (assuming you reach them during their very short hours of availability or interest to answer the phone). The dentist’s wife is also the office manager and is generally rude to the customers (I’ve sat in the waiting room and watched other customers experience the same). Based on my exchanges with her and the office member, it has raised a few questions as to their integrity. Enough that I have opted to chose another dentist who is more patient centric and gives better service on all fronts. I used to think seeing other customers getting upset with this office was some isolated issue. But upon using his practice for a couple years and having appointments delayed because they are in the back joking around (you can hear them behind doors laughing instead of being up front working) and the other unprofessional practices they’ve demonstrated, there are much better places to entrust your oral hygiene with.