AutoNation Ford Frisco

We recently purchased a 2011 Ford Escape for our daughter. Mark Bippus was our sales manager and he was very personable, professional and knowledgeable about the vehicle we were wanting to purchase. The whole experience was enjoyable, largely due to Mark but also to the other staff we worked with to complete the sale. I wouldn’t hesitate to purchase another car from AutoNation.

I have had my car serviced here several times. Most times, I’ve felt very comfortable with their service, especially before AutoNation took them over. Since the takeover, I’ve met with mixed experiences. However, my most recent experience has caused me to never trust or take my car into this dealership again. I had a balance of close to $ 300 built up on service credits. I was planning to take my car in to have it’s 100K servicing done. When I went to check my balance, I found that I now had a balance of less than $ 3. The reason? My wife took her car in to have it serviced, and they took my credit and applied to her service. She has her own account and had oil change credits built as well. Why they chose to use my account instead of hers is beyond me. This and other experiences means I will be having my car serviced elsewhere.

These guys are the best. I had such a great buying experience I am actually taking the time to write reviews. Something I never do. But I know it will help a lot with other readers choice on the next place they buy from. I have been recommending everyone I know to these guys. I wouldn’t let hem go anywhere else if it was up to me. Place was clean staff was very nice and helpful. Had plenty of time to address any of my questions and even pulled off way more than any other dealer or car lot would even him of. The finance team is great. Got a awesome deal with excellent payments. Very happy and excited. Can’t wait to go back and see them. Mark cousino was my sales guy. And he was awesome.

New Mustang purchase went like it should. It was awesome! Carlos is the man. He is the consummate professional and made everything happen the way we wanted it to. In addition he also was quite humorous. I hope this dealer knows what an asset he is to their business. My tip is to call and make an appointment with Carlos as you don’t want to catch him at dinner time…

Dennis G was our salesperson. He was very reasonable and easy to deal with. I was expecting the worst because I previously had 2 horrible car purchasing experiences. But alas, Dennis was very nonchalant and down to earth. I appreciated his approachable personality. The test drive went well and I didn’t feel like he was trying to scam me in the least bit. After taking the night to decide on the purchase, I went back the next morning prepared for some off the wall stuff. Never happened. I’m grateful. The only issue in an otherwise painless experience was the finance dept. I had already gotten preapproval from my bank so I could sign and drive away. Unfortunately, my finance guy seemed quite perturbed that I didn’t want the «special offer» low apr he had to offer that he felt would have saved us some money. That was a little jarring considering it was me and my husband’s decision and we felt our bank was a better option for our needs. Overall, the experience was better than expected. I can’t say for certain that I’ll be back but I’ll recommend them anyway.

Bought my first car here this year from Carlos. He is awesome. Super friendly, trustworthy, and knowledgeable. Very nice dealership, friendly service staff and are eager to help you as soon as you walk in. I highly recommend this location in Frisco and will definitely be back when it is time for another car. Ask for Carlos!!!

I had been recommended to try AutoNation Frisco by a friend at work and I could not be happier. Mark Cousino was absolutely fantastic and the individual who took care of the financing hit all the numbers I was looking for. I had a solid trade in and Mark found the exact truck I wanted. (A beautiful 2015 Guard Green F150 XLT). The process took a bit longer than I would have liked but 5 hours for such a long term investment is not that bad once you put it in perspective. They detailed the car for me before I picked it up and the transition was smooth. Go to AutoNation Frisco, ask for Mark.

Carlos Villegas was wonderful helping our daughter buy her first new car. We had a wonderful experience purchasing that Mustang and will always return for our Ford purchases! Job well done Carlos!!!

What an experience my fiancé and I experienced here. We have never had such amazing customer service. The process was quick and easy and not once did we feel hassled, which is more than I can say for some other places we checked out. This will most certainly be our go to place for any new or used place from now on. Do yourself a favor and ask for Carlos. He is warm and personable and will help you find the best deal for you. Can’t say enough about this dealership!

I recently found out that my car has a big problem with the steering column. This is a possibly deadly recall problem. AutoNation Ford in Frisco was going to make me wait nearly a week. (I guess they just want me to just wing it and pray that my car doesn’t wreck itself waiting for them to care) Be warned! These service managers do not care about you!
Thank God not all dealers are like this!
Here’s my recall:
Defect Investigations Results |
| NHTSA

Went to autonation ford with the intention of test driving a new explorer and expedition. After arriving at the dealership we looked at a few cars on the lot. I was surprised that no sales person approached us so we decided to go inside the sales building. Again after standing in the entry for 20 minutes, no one even spoke to us. It was obvious that many sales folks were not helping other people and several actually avoided making eye contact with us. I guess selling a $ 50,000+ vehicle was not a priority for them. I’ll make sure they never see my business.

I came in to give them my car to get it serviced. My engine light had gone on.
As i arrived, no one greeted me as i dropped off my car. There was a huge line of cars in the front. They indicated that it’d take 2 days for them to even look at my car.
I decided to head into the service desk. No one seemed to care i was there nor did bother to try to greet me. I had to actually get out of my car and walk inside into their showroom to ask for help.
The guys at the front desk seemed lazy. They were rude to me as well. I’m not your «bro».
After that ordeal, I decided to head elsewhere I went over to another Ford dealer instead. I’m glad i did.
UPDATE:
So I went to a neighboring Ford Dealer. They actually greeted me like a human being. I dropped off the car and there was someone at my window when i pulled up. I didn’t actually have to look for someone at the service desk. They were just there in front of me. Later on he even let me know what was going on throughout the process and took ownership.
I felt like there was a process in place. They even offered to shuttle me as well as provide a loaner car. Although, i just did get my car back; they got me a fancy new 2015 loaner in which i didn’t miss my car much. It was the same exact car that i had too just with 6000 miles.

I have bought multiple vehicles at Autonation stores. I love their service and no matter if I am at the store where I bought it or another location they know who I am and treat me great. I always purchase the protection they offer so I never pay a cent even though I have had: cracked windshield (multiple times) tire issue or replace and my interior had a rip in the leather. I never worry about my car or truck.

Worked with David Leeks as my service advisor; they were prompt in getting my Ford issues taken care of, David was very attentive and took care of my concerns handily. No loaner cars (some other Ford dealerships in the area do, so please note that if you have a lengthy repair or need transportation regardless of circumstances).
As a side note, while I purchased my Ford Flex from another Autonation dealership, I did try to purchase one from here… it wasn’t great as the vehicle was dirty, the (new) tires was poorly balanced and the car rattled during the test drive.
Happy to continue giving Autonation Ford Frisco my service business!

I have absolutely nothing good to say about this dealership. DO NOT EVER DO BUSINESS WITH THEM is the only advice I can give you. Their sales team will do anything to get the sale and then they treat you like crap and ignore you.
I bought my Ford Edge from them as a used vehicle. After 6 years, the transmission went out so I had my vehicle towed there. I was told they would look at it the next day and call. Did not receive a call at all. I called the second day and was passed around until transferred to a service representative’s voicemail. Left a voicemail and did not receive a call back. I had to call 5 more times on the second day just to get to talk to the service manager that then told me they were just now looking at my car.
They then made some repairs and tested the vehicle and it didn’t fix anything. They told me I would have to replace the transmission for $ 4,000 at 10 am on the 3^rd day. I asked to talk to somebody about trading in the vehicle and getting a new car. The sales rep took my information and called back later telling me that the repairs would be $ 4600 so they took that off the trade in value. I was shocked to hear this, so I called service again at 4:00 pm and now the repairs were going to cost $ 5100. For those keeping count, my repair cost went up $ 1100.00 in 6 hrs.
I finally ended up selling my car to them and taking my business elsewhere. This by itself has been a nightmare. They will tell you a check will be ready in a few days. Then never return phone calls about where your money is. I finally had to talk to the general manager after 10 days to find out they sent my check to a different Auto Nation dealership. He told me it was difficult to track this down because their accounting department wouldn’t answer his calls or return messages. I think that is company policy for AutoNation because I couldn’t ever get a hold of anybody either.
Now it has been over a month since I sold the car to them and I am getting toll tag bills because they haven’t switched the registration over to them and are letting their clients test drive the car on the tollway. I have no recourse except to ask them please to transfer the registration so I can stop paying for their tolls. Like this will ever happen.

Don’t understand how anyone could give this dealership bad reviews. I bought my Accord LX back in April and have just been notified (by my car) that I’m due for my first oil change. I made an appt online and within seconds they called to let me know I could come in as requested. When I arrived Bill Mitchell was there to greet me. He gave me a tip to get my a/​c work more efficiently in this 100+ degree weather. He checked me in and introduced me to John Valle who was from my home town. John and I reminisced and 30 minutes later I was ready to go… oil changed, tires rotated and car washed. You can get a good deal on your car purchase just about anywhere, but their service dept is the true test.

If you are looking for a dependable dealership to get your car serviced at. This is the place for you, Ronald took really good care of us. He was able to get everything taken care of for us in a timely matter. The whole team was outstanding

This place is in great need of some change. First time I went was to get the passenger side mirror repaired. They were ordering the part and never called back. I later went in for an oil change. Asked about the mirror and they said they would get it scheduled. Really a major lack of customer service here. The generally act like they don’t desire to be bothered.
Well, the oil change and car wash took 2 hours 15 minutes (with a scheduled appointment. Now, Jason approached me without me having to say anything and comped the oil change. The car wash; don’t bother. Spraying it down with a water hose would have done better because the dirty rag streaks wouldn’t have been all over.
BTW, that mirror was quoted at $ 687 plus tax. Had it done yesterday for $ 360 total. The part came from the Ford dealer near the other guys ship.
The only person I can say anything positive about is Jason. He seemed to be the only one working hard and treating folks as customers.
Finally, I got a survey call from the dealership a couple days later. The lady asked me if she could forward my experience to management and have them follow up with me. I said sure. Haven’t heard a word since. My recommendation, save money on surveys of you are not going to follow up on them.
To the readers of this review, I would say find another place to take your vehicle for service.

Third time for service at this dealership with a bad experience each time. The first time I waited on an oil change and after 1 hour of wait, and my truck still sitting in the service line I told the adviser I was leaving and he said goodbye. 6 hours later they called to see if I had the truck…
6 weeks ago I took it in for a check engine light and to get a quote for an engine shield which was damaged because of hitting road debris. I was quote $ 380 for the shield and 75 for a bolt set. They also confirmed that I hit something and resolved the engine light. I then bought the OEM shield online for $ 75 which included the bolt kit.
Two weeks after that the engine light came back on I took the unit back to service department. I was then informed that there was damage to the unit vapor system which might have been caused by road debris. I reminded them of previous issue and engine shield damage. I was quoted $ 980 for this repair and so I went ahead and open an insurance claim to cover all the cost. When I picked the unit up it was surprising that what I was quoted for $ 980 the insurance company was able to get done for $ 620. If I would have been quoted a cost that low I would have not filed the claim. But had they also inspected the unit all of the damage would have been addressed the first time.
To put the cherry on top of this I also asked them to perform «the works» oil change. The works includes a tire rotation. After I got home I found that a tire which I knew had a nail in it was still in the same location of the vehicle. I inspected the hub covers for any evidence of being removed and it was obvious the rotation was not done.
Excessive prices, fraudulent billings and a consistent lack of being attentive to the work they are asked to do.

Trading motor vehicles is an experience that many consumers dread and I am no exception, even though when I was younger I sold motor vehicles. My wife and I had been looking at new vehicles for several weeks as our Jeep ‘s mileage had passed 120,000 even though mechanically the vehicle was in excellent condition. Even the tires were almost new. Thus trading was an option for us and not something mandatory.
After spending numerous hours at several different dealerships we resorted to the internet and found several dealers with nice discounts on 2015 vehicles. That meant getting a reasonable trade in would most likely be a significant challenge. We already had «trade in» values from some dealers plus the vehicle trade-​in value from several internet search sites.
Upon entering the AutoNation complex in Frisco, we were met my a very nice young man that not once talked down to us, wasn’t pushy or came off as a «know it all». At least we were on a good start for our «adventure» in car trading. We ask to see three Explorers that were listed on the internet and having reasonably good discounts. One had been sold however two remained. That too added to this being a good start as some dealers advertise only one specific vehicle and tell you they are sorry but that vehicle ahs already been sold.
We drove the vehicles and decided on one almost immediately. We made an offer in writing and were actually within a reasonable distance on the trade. After a short time, our counter offer to the company was accepted and we traded for a 2015 Explorer. While it does take a little time, have all of you «homework» done before you go to the dealer and then make the dealer a reasonable officer, one that will he will, want to accept or at least come back with a close counter offer.
The vehicle was prepped and made ready while we waited and we drove off in a short time in our 2015 Explorer. All of the staff was courteous and professional, and we were well pleased with out transaction. Our only down side was the offer made by the company for an extended warranty and continuing maintenance serve on the vehicle. I had already done research on Ford’s extended warranty plans from other Ford dealers and found a wide variance in prices for the same identical plans. Due to price ask by this dealership we decided against purchasing an extended service plans.
We are most pleased with this purchase and can certainly recommend AutoNation and our salesman as being a place to go to look for a new vehicle.