Vivint Smart Home

My problems started when my alarm would falsely trigger. Then, it would trigger a false alarm every other day or so. I called the company, they transferred me over to the tech department and they tried to remedy it over the phone. I tried what they recommended, but I continued to have false alarms. I was even fined by the police department for too many false alarms in one year. Vivint took care of that only after I went to court to fight it and they suggested I contact Vivint to see if they had a policy for false alarms. They wanted to charge me to come to my house to check but since the alarm was clearly the fault of Vivint, I demanded they send a tech to fix the problem for free. They scheduled me for a time to go to my house in which I had to take time off from work or else wait 2 months for a convenient time for me. Needless to say, they never showed up! No phone call, no nothing. I called them and they said we sent someone there.. . (Hello, I was home all frikkin’ day). They scheduled another time that was convenient for me now, but a couple days later I got a message on my phone saying they had to cancel that one and they would send someone on a day in which I could not make it and if I could not be there then I would have to wait another two months because I would be put in the back of the waiting list. Never again would I do business with Vivint or their subsidiaries. Watch out for the sales pitch in which they try to scare you with a bogus key bumping news story, the 4 year commitment, and the sorry tech dept. If I could get out of my contract without penalty, I would! Zero stars is more like it!

If I could give zero stars I would. Steer clear of this company. They will lie to you over the phone just to get your money. Then when you cancel the service because they lied they will keep your money and take forever to give you a refund! VERY BAD CUSTOMER SERVICE!