Sprint Store

Amazing customer service! Joshua, Jose and the rest of the staff were amazing! They did all they could to get us our new iPhone and got us in and out as fast as they could! Although we had problems with the call in customer service (not the stores fault. It was the actual call center who had no idea what they were talking about). This was honestly the best in store experience I’ve had. Everyone working seems to be good friends and really easy to get along with. Thank you again Joshua for helping us out! I know we had alot of problems with our account and everything!

This has got to be the worst sprint store in the world. The employees are clueless and will not provide you with information unless you specifically ask them. Meanwhile, they will try to sell you accessories and toys that nobody needs to make their commission. Sprint is affordable for a reason, and they definitely save overhead by hiring community college dropouts as their sales and customer service personnel.

Great Store Great Customer Service. Better to make a appointment then just showing up because its busy a lot but besides that its a Great Store. Now that Sprint has the unlimited plan I Love It. I can enjoy YouTube, Netflix, Pandora and the hotspot is great I can play my Xbox One on it. I live in the country so I cant get internet and no thank you to Satellite Internet. For those who want Sprint make sure to check your coverage first. 5 Stars

My sprint service is crap! I’ve been trying to send a simple Instagram pic for a hour. I shoulda stuck with tmobile. Never had these issues with them.

Don’t do it. I was a satisfied customer till earlier this year when their service coverage changed. Having calls drop on a regular basis and no coverage at all in places that I would usually be able to call from (in Town, mind you), I called Sprint and they told me to move to another part of town in order to have better signal strength. There have been several failed attempts to address my weak service and nothing has changed. I was counting the days till my contract ended! It was a celebration… Let me tell you. The part that really got to me, more than the horrible customer service, is having to pay the full amount for a service I wasn’t even able to use. Paying 100% for only using 15% and that’s being generous. Had it not have been for wifi, I’d have been completely in the dark!
It takes a lot for me to say such a thing, but I do not recommend this service (based off of my own experience).

Had a great experience this evening. Went in to start a framily plan with my niece and her other half! The person who helped us can’t remember his name but has a strong Irish accent was training a newbie. They were amazing and was shocked at my account. Best experience. Actually never had a problem at all with this location.

Customer service representatives were friendly but SLOW… Came in to pick up pre-​paid iPhone upgrades and it took an hour for the guy helping us to figure out how to activate the phones. Meanwhile he was busy texting and flirting with his co-​worker.
Next trip to a Sprint store will be in north Fresno.

HORRIBLE reps who are obviously trained by their degenerate and rude manager who will completely disregard you just for having a complaint!
Went in for help on the defective phone we bought from them. For every issue explained to the rep regarding how the iPhone5s crashes when I open the safari, and how the music player button didn’t work, her immediate 90 MPH response was — «Thats normal! All iPhones5s do that!‘My phone does that, nothing’s wrong with your phone & blah blah blah if you got an issue with the phone then go somewhere else!- — -
Wtf!?! Seriously!?! The rep got butt hurt after we ask to speak to someone else who can better assess the issue. So after 10 minutes of her walking around she finally calls over the Technician who was disappointingly just as rude. He didn’t even allow us the courtesy to explain the issue before giving us a bull s* diagnostic that the phone was in perfect working condition! I didn’t know they had special training like that! Sprint has Physic techs that can diagnose your phone without even knowing the problem or even touch it!?! Impressive!!! Obviously at this point I got frustrated and told him not to BS me. His response? — «leave then! Go somewhere else!»
Okay…? When I ask to speak to the manager. She walks over already with an attitude and before we can utter a word she tells us to leave and not to speak to her employees like that! Wow! Apparently you are not allowed to show frustration when their employees completely disregard you and diagnose your phone without ever looking at it! In my opinion I think we had a legitimate complaint. I’m assuming they expected their customers to accept every BS explanation they feel like giving us at face value.
One tip!!! Stay away from This Sprint Location!!! They are the «Jordan Bedfort» of cellphone companies! They’re only in business to take your money and have no intention to give you legitimate service!

Never thought I’d be writing a great review for this store but here I am! This store was once a dreaded trip for me. took too long, disorganized and staff seemed rushed and curt… Not so now!!! Now, your issues are streamlined and staff seems like they like people. .no matter how many people are in the store, you feel like you are the only one, as far as having your needs met. My representative Kevin was very friendly, knowledgeable and went the extra mile in addressing my needs. He even was in tune with my ansy child, distracting her impending boredom, by putting on some music she liked. He was patient, considerate and genuine! I would recommend people consider this store as their main and first-​stop, if you want to «get it right», from the start! My only complaint: no customer restrooms… phone shopping takes time and it’s hard, especially if one has children..

My experience with the Sprint cell phone service throughout Fresno was that it was dreadfully slow. I ran Speedtest which confirmed my suspicions that the network was terrible. When I took it back the customer service was also severely lacking. They left me waiting for over 30 minutes while their reps stood around talking. Oversll, not a very good experience. I took back the phone and then ran back to Verizon.

I wish I could give these people zero stars. I have the absolute worst experience over there. They sold me a pay-​as-​you-​go iPhone 4 and did not tell me was refurbished. The next day the sound did not work. I took the phone to the Apple store. The Apple Store replaced the phone. However the Apple Store was not able to activate it. I called the sprint store and told them about this I asked them do I need to get my old phone back? They said no.
Of course, as soon as I got to this location they told me that I need my old phone back. I said that I called and they said I did not. They did not even care I had to drive all the way back to the Apple store and deal with them and get my old phone back. They were all very rude especially the manager. I will never deal with them and I hope that anyone that is reading this review will think twice about dealing with these crooks!

You know there is reason why this Sprint is so busy and jam packed (HIGHLY REC making an appt online first!)… versus the other «Authorized Sprint Repair Stores» (on Shaw, other on Herndon)…
Actually 2 reasons:
1) this Sprint is the actually the only Repair Store– that’s under the Sprint Corporate Headquarters’s liability. The other 2 are even though they are authorized dealers– they are privately owned.(I found this out— b/​c one of them deleted my entire contacts on my phone without advance notice – and I wanted to talk to the Regional Manager of Sprint about this — and that’s when they revealed to me, they have nothing to do with Sprint Corporate Headquarters. Hence, they don’t answer to Sprint Corp.
Hence, on that note… the this infor is probably reated to this reason
2) THIS STORE HAS THE BEST SERVICE!!! Hands down. I been to all 3 repair stores— and I swear, I rarely see anyone walking in the Shaw or Herndon store. And this store– it’s hopping with customers all over.
Well, you know what— Good Customer Service says something.

GREAT CUSTOMER SERVICE!
The dude who was helping me transfer a phone # from another phone company was awesome. He was patient and gave me a deal on stuff, along with helping me put my mom on my phone coverage. Even though I was there for a while, it was worth the wait.
Set up of the store is big, nice, air conditioned and clean.