Pawsibilities

Great job. Friendly and caring of your little furry friend. Just stick to the schedule and all will work out. They communicate well and go out of their way to please. Kudos!

I am writing this review because I am perplexed at the two negative ones. I had such an amazing experience when my Dogter (dog-​daughter) came here. These young women are in this profession because they truly love it, they love what they do and they are vibrant about it. Their customer service has always been on point with me and the several referrals I have sent them. They are ANIMAL lovers, not customer service representatives. I am confident that these girls will recognize your furry friend and know him/​her on a first name basis before even remembering who you are.
I don’t know about you, but THAT is exactly who I want my dog to see when she’s off to the spa…
With that said, my Zali girl has had the works! The owner even called me to tell me she had cool new accessories that she wanted to try out pro bono, which were pearl earrings with hypoallergenic doggy glue. They lasted for almost 6 weeks (longer than any of my pedicures)! I whole heatedly trust these girls.

When making an appointment here, I instantly felt the friendliness over the phone. I took my dog, Charcoal, in for a trim and getting his anal glands expressed, Sarah was so friendly towards my dog and me. They did such an amazing job with his summer cut and making him look cuter than he already is! The prices are very reasonable for the care and groom that they do. I am definitely bringing Charcoal back here for all of his grooming needs!

I cannot believe the way I was spoken to today by the owner. I have been a very happy customer for some time and I have a very difficult dog, but would never recommend this business again. I was not given the opportunity to talk without being yelled at, and was told ‘it’s not my problem you can’t be here for our open hours’ So disappointing.

wish i could give a no star review this place is a joke! they have no training just someone who had some money and decided to open a grooming shop! my dog came home in finished not trimmed well at all i even had to finish/​fix her my self will never go back to this place

I had a similar experience with the owner as Melanie C. did. Seems like the owner has an issue with talking to customers over the phone. Because of that i will not be going back. She was really nice when i dropped off my dog but when she called for me to pick her up, huge turn off. No need to raise your voice with people, especially customers. Overall cut and clean up was good.

Took my pup here after reading the reviews on Unilocal!Was excited to try somewhere new — as a couple of other places had really messed up her hair. I wanted her cut short for the summer and they got her in the next day. I arrived and the girls there were extremely nice! Although I don’t like being called sweetie, honey, and lovebug by a woman I don’t know (who is obviously my age) — I didn’t really mind because it seemed my pup was in good hands. I explained that I was taking my kids to the movies and if she was done while I was there, my cousin would pick her up. They said that was fine. Her appt was at 11:45pm. At 2:55pm, I was in the movies and received a voicemail from them that Fancy was ready. I called my cousin and let her know. She was just getting out of work and had to stop at the bank to get cash and would be on her way. I got a call again at 3:45pm, from who I assume to be the owner, and I was totally turned off. She didn’t say hello or anything — right away she started raising her voice saying that she called me once already and I need to come get my dog now because they wanted to leave home already. WTF?! Normally, I do not allow people to talk to me that way — but being in the movies I didn’t have an option to actually give her a piece of my mind. So I told her I’d call my cousin cause she should be there already. I called my cousin who happened to be outside (you have to ring a bell to get in — and their door isn’t actually on Olive, it’s on the side street, she’s young and didn’t know that — but that’s beside the point).
In the end, I loved the way Fancy was cut. The actual groomer (not the owner) did a great job. But I was really turned off by the way I was talked to. It’s really no way to treat customers. It’s not like I left my dog there all day — that’s crazy. My dog is like one of my children — I would never do that. The owner seems young — so maybe she could work on her customer service skills a bit, because the grooming itself is pretty good!
Even after Fancy was home I got a call from the same lady — with a completely different tone. It’s like she has split personalities or something! She was once again all ‘Hey lovebug! Fancy was great! We love her here!’ Blah Blah Blah. After she just yelled at me — she calls to tell me she loves my dog?! Hmmmm …
Not to mention, I left Fancy’s leash there. Ugh! I’ll just buy her another. Unfortunately, I won’t be back. Fancy’s haircut was GREAT! But the way she treated me over the phone, makes me fear the way she treats our dogs once we leave.
Still on my quest to find a good dog groomer …

I just had my 6 month old morkie Gaz groomed here. It was the first time she has been groomed. She loved being there and they groomed her just the way I wanted. Have an appointment set up for next month. Loved Sarah the owner and Carrie (hope that’s right) the groomer. Would highly recommend to everyone wanting a pleasant grooming experience for both yourself and your dog.

I actually have never had my dog groomed here and I didn’t even know this place existed until the owner came out of her business and told me off…
I was looking for another address (actually, another dog groomer) and I thought that this place was the place I was looking for. I parked down a neighborhood street, by the business, and with my dog, I walked around to see if it was the right address. Well it wasn’t and I kept walking. I dropped my dog off at the other groomers and with getting back to my car the whole process took about 5 to 10 minutes.
While getting into my car, a woman came out and asked me where I took my dog. I told her down the street and then she proceeded to tell me that I was rude for parking (on a public street no less) and that if I were to park there again she would call the cops. I was shocked and tried to tell her I didn’t know my way around here so that’s why I parked where I did but she continued to insult me. She then got in her car and drove off.
A few minutes later (after taking a few breaths) I walked into the store to talk to the owner. Little did I know the woman that went off on me was the owner! I was calm, I wasn’t yelling and I tried to apologize for the confusion and explain that I meant no harm. She continued to yell at me and threaten to call the cops if I didn’t leave her shop.
I meant no harm whatsoever and there was obviously something going on that I had no idea about. I told the other groomer what happened and they confirmed that she has done other similar things to their other clients. In fact, after she yelled at me about parking and drove away, she parked her car in front of the other groomers!
I don’t know if this groomer is capable of doing a good job and they might be the best groomer in town. However, I will NEVER ever consider taking my dog there after the way I was treated. The owner is rude, irrational, immature, and obviously doesn’t know how to be professional. I normally try and support the local businesses here in the Tower District, but this is certainly not one that I would ever recommend!

Used to take my dogs there, not anymore. Had some miss communication with the owner and didn’t appreciate the tone she used with me on the phone. She was yelling like if I was a kid. No one has ever talked to me the way she has on the phone. This has been the worse customer service experience I have ever received. Even though she apologized, I will never take my dogs back there. I know there’s better groomers out there that know how to appreciate their customers.

We have been taking our our do here for several months and she is always greeted with warmth and love. They offer grooming and teeth cleaning by appointment and also have retail items including doggie outfits, bowls, treats and shampoo. The Owner is an absolute sweetheart and is absolutely worthy of your trust. The prices are reasonable especially considering that your pet will be treated as a part of her family.
I recommend everyone check out this place and make a small Fresno business a success!