Mendes General Store

I have been shopping at Mendes General Store for over 30 years for Levis, and then Wranglers, after, in my opinion, Levis became overpriced and low-​quality. Helen, the owner has always delivered an excellent customer service experience. Also, the prices are below those of national chain stores and Helen is always willing to order any item that is currently out of stock, following up with a call when the item arrives. Fair prices, excellent customer service, and supporting a local business make this an absolute winner for me.

This store is quaint, lovely, yet large on the inside. Full of western wear from hats, clothes to boots shoes and purses! Great bargains, awesome people, we will be back again and again!

I FOUND THE PERFECT STETSON HAT… but I didn’t buy it. Wow, HORRIBLE customer service! If i didn’t know any better, it seems they went out of their way to make me feel unappreciated. It wasn’t bad at first, and I have to say that the two ladies who run the store are probably very nice, sweet ladies… they just don’t know how to treat customers! I walked in and was greeted warmly, pointed in the direction for what I was looking for, a straw Stetson hat. Since I was the only one in the store after a male customer briefly came in and left, i expected the lady to help me pick one out, especially since i always welcome advice on how a sportscoat or a dress hat looks and fits on me. Instead, the lady just stood across the room seeming to ‘monitor’ me as i tried a few on; that was a little odd and uncomfortable! I did manage to find one I really liked and then went to look at boots. Again, no help in that area, still the only one in the store. After I kind of figured out their system of boot displays I asked if they had a particular boot in my size and the lady said, no we don’t have much of a stock and we are also closing at 5pm… it was 8 minutes to 5! No apology, no excuse, like even a made up one, «I have to pick up my kid,»…nothin’. She started to tell me about their hours and when I could come back but I told her no thanks, I won’t be back… and keep the hat too. That’s too bad, I really like it. Shopping tomorrow for one in Fulton Mall, there are 3 stores in the area there that carry them… looking online first tonight. Funny, when the male customer I mentioned earlier came in the store he asked the lady how’s business? She replied, oh we’re just trying to make it through this bad economy. Really? Try not treating your customers like they bother you!