Lithia Hyundai of Fresno

Whish they would stop calling me regarding the damn buy back. I have asked repeatedly to be removed from their list. Each time I am told they will make a note of it. They lie each time since I keep getting called. I just want the calls to stop. How hard is it to remove someone’s name. Does the law state that you have to remove the name and number if the ask to be removed? My next step is to file a harassment law suite. Maybe the calls will stop then.

Talk about a great experience! I was wanting a white 2016 Hyundai Tuscan and Greg made it happen! He provided great service from start to finish. I still can’t believe what a great process he made it, no hassles whatsoever. Anyone looking to buy a car must come here and see Greg, you won’t be disappointed!

Leased my Elantra here and have been back several times for routine service. They are always friendly and the service department is pretty quick. I’ll definitely consider them again when t’s time to trade in my lease.

Love service here! Rob is awesome! The whole team is there for you.

Great service. Once you arrive you can sense that they value your business. They worked with us on payments and i don’t know if it’s just me but the hot chocolate in the waiting room helps ease the buyers anxiety. Haha five stars for the experience and salesman who helped me, Javier gomez.

6 months ago I got a call from lithia Hyundai about upgrading to a newer car and a lower interest rate and monthly payment so when I met with the salesman I was offered a 2016 Hyundai but when we talked trade in I was told that my car wasn’t worth much and that I owed too much on it then I told him that I bought the car from them and when they sold it to me this car was the best thing since sliced bread he told me that it was lithia Nissan who sold it to you. really? On the same lot and same name but not the same company? Lost my business forever.

great experience!!! I’m so glad that i came here. Got what I wanted with no BS!

ZERO STARS. My parents bought 2 Hyundai’s here and deeply regret giving Lithia their business. I bought my Hyundai elsewhere, but the dealership I bought it from brings it here for service. The service department has the WORST customer service, especially if you are a woman. They belittle you and treat you like you’re an annoyance for being there and needing work on your car. The service writers treat you like dirt and are the opposite of helpful. Also unfortunate, my parents bought lifetime oil changes on both their cars and both cars are under warranty so they have to take them to this dealership regularly, and wouldn’t you know, the service department treats them horribly and provide awful service every time.

Zero stars. Don’t bother– keep driving.
The service dept is horrible! Customer service is NOT in their vocabulary.
In the past when I tried making an appt for an oil change, I was given dates 2 to 3 weeks out. For an oil change? Let alone that when you call it’s a nuisance to talk to you.
In the latest experience, the guy (didn’t get his name) was belittling over the phone then when I brought the vehicle in, they ignored me and lied about what was wrong with my car.
I will drive out of my way to make sure I don’t bring it to Lithia again.

Brought my car in for a recall notice. Had a 10:30 appointment and showed up at 10:25, and crap. there were a lot of people in line already. It took all of ten minutes and I was greeted, paperwork signed and car left for what was to be an hour long fix. I had no sooner walked over to Target than my phone rang and the car was done. I was out of there by 11:10. The staff was great to explain what they had done, they were efficient and quick. I am a very happy customer!

I went here to buy a car. The tire light was on. I wanted to be sure it was fixed before we drove it off the lot. It wasn’t. I went back the following Monday and they blamed the light on my husband over-​inflating the tire, which he didn’t. Sure enough, the light went back on a week later. There was a nail in the tire. I have an autoimmune disease that restricts my ability to be in public, especially during flu season. It took me three trips to fix this. After the took the car off the lot and used my gas to do it, I had to request that they replace it. After all this, they rescinded the car 2 weeks later for lack of financing. The lack of financing wasn’t their fault, obviously, but 2 weeks??? I still love Hyundai as a brand, but I’ll never go here again. I’ll go out of town first. LaToya and Alicia, the sales people were great. They are the only good thing about this place. Buyer beware.

There are two Lithia Hyundai: a) the one that has really good service writers who are prompt, attentive, and even proactive with regard to phone calls and follow-​up care, and b) the one that has no employees on hand, no customer service philosophy, and a missing management staff. The problem is that both Lithia Hyundai are the same place. You just never know which one will be waiting if you need help.
Lack of consistency shows a true and underlying selfishness. I have never felt a customer-​first attitude from this location (which is why I bought my car in Sacrmento and got the deal Lithia refused to make).
When I was new car shopping in late December, 2013, I stopped in to get a quote on a Monday at 4:30pm. Not a soul in sight. I expect to get bum-​rushed at a dealership, on that day not one person said «hello», because I never saw one person. I literally could have walked into the manager’s office, grabbed a set of keys, gone out to the lot, and driven away in a different car because, in the 35 minutes (!) I walked around – the lot was completely abandoned. Note to car thieves, drop by on a Monday…
I called the dealership later that evening, and having been given the sales manager’s number, left a voice-​mail to air my concerns. He never called back. I called again. No response, no return call. Three days later, I bought my car elsewhere.
Tried to get an oil change today, a year later, something so simple, but their website has difficulty displaying images to mobile, their phone system wouldn’t connect me without pressing a series of buttons (which I can’t do when driving on BT), and, when I did get to speak with a desk person she dropped the call while trying to transfer it. I won’t be back. Looks like Selma gets my service business from now on, even if I have to drive an extra 25 minutes there and back.

I called for a service appointment on Monday, September 22. I was immediately put on hold. I waited on hold for 25 minutes, and then hung up the phone and called back. They young man who answered immediately asked to put me on hold again. When I refused and told him why, he put me on hold anyway. I hung up and call back again, and asked to be transferred tohis supervisor. That probably went to some other man’s voicemail, the message of which was out of date. I am not hopeful that I will receive good service at this dealership.

Ever since they split up with nissan the service department has turned to crap. Robert Garcia was extremely rude. He had no social skills and every time I looked at the paperwork he assumed I was looking for prices. He even addressed the mechanics as if they weren’t worth anything. Heath was the only good service advisor left. If i do go back I will not be working with Robert and will tell him I will not work with him.

OIL CHANGE «SERVICE» RIP-​OFF! DAMAGED VEHICLE AND WOULD NOT TAKE RESPONSIBILITY FOR THE REPAIR.
My parents purchased Lithia’s lifetime oil change package with their new car and have only had the car serviced there. There were never any leaks or problems until the last oil change, after which there was a significant leak. When returned for inspection, they stated that they had inserted an oversized plug, stating that this was a better fix than an expensive oil pan replacement. Do oil pan threads on a 4 year old car strip out after about 15 oil changes by service «professionals?» Unfortunately HERE they do, then require you to pay for it, coming «down» from $ 600+ to $ 250. At least now, they have another 3 years of oil changes under the part warranty before stripping it out again…
After reading other reviews about the service and wait time, it appears that their oil change service will cost you more wait time and repair money than it’s worth.

Always friendly and make me feel welcome. The new updates in the drive up and waiting room have improved the experience. Matt has trained his team to be fast, friendly and considerate. I drive more than 3k miles a month and I highly recommend the life time oil change if you are on the road like me. I’ve already broke even on my 2013.

This place is a joke. At least the service area is an absolute joke. I am also going to write to Hyundai and inform them of the total incompetence of this place. It was like a circus today. I have come back for the same recall numerous times. I have asked the service manager and the service associate to call me. None of this ever happened. It is the only Hyundai dealership in the area or I would go elsewhere. If the GM reads this, you need to respond to me and I will fill you in even more. It is a waste of my time doing a review cause nothing will change until the GM actually gives a shit and actually holds his employees accountable.

Purchased our car here last year. Average experience purchasing the car. Also purchased a lifetime oil change package and our experience with the maintenance staff has been disappointing. Issues ranging from not recognizing appointment times that we scheduled to rude and cold interactions from the staff. Wait times are ridiculous. They need to step up their game in their customer service. I was told the person responsible for some of these issues was fired recently but somehow I doubt the authenticity of some of their claims in general. Wouldn’t purchase a maintenance package from them again.

I’m writing this about the service center. There was a recall on a part of my car, all the brake lights were out and wouldn’t work. So I made an appointment to take it in and have it fixed. Got there and was checked right in. The guy that helped me (I think it was the service manager) was SUPER nice. Got me all checked in and said it would be about an hour so I decided to wait. Went to the waiting room, sat in there. About 40 minutes go by and he comes in saying they’re done and just getting paperwork together so it will be just a few more minutes. Great! About 5 minutes later he comes in and says they’re all done! They did a general car inspection and said nothing really turned up. Just my air filter needs cleaned and power steering fluid is a little low. No hassle, really didn’t try to sell me anything at all. He was very nice, and I was out of there in less time than quoted. In the next few months we will be looking to get a new car, and if it’s in the Hyundai family we will certainly go there to see what they have!

I have been here several times in an attempt to help my mother with problems she has had on her vehicle. She has had 3 Hyundai Santa Fe’s because of mechanical issues. The first one had a «mystery» sound according to Lithia, when in reality it just sounded like a transmission problem. They claimed to be unable to find the problem and that they couldn’t hear it, when the sound was as plain as day any time you put the car in gear. They would literally stand there and claim they couldn’t hear the sound, when it was painfully obvious where the sound was coming from, it wasn’t exactly a faint noise.
Since they «couldn’t fix it», they made my mom a «deal» and let her trade her car in at a higher price to get in to a newer model of the same car. This one was fine for a few months, but developed a high pitch while coming from the engine, even louder than the noise coming from the first car she had, which was already making a pretty loud noise as it was! When we took it in, what do you think they said they found? You guessed it, they said they couldn’t hear any noise, again standing right next to the car while it was making the noise.
Now I know this sounds crazy, how can mechanics not hear a loud noise coming from two cars in a row? If if happened to anyone else I wouldn’t believe it, but I was there both times and witnessed it with my own two eyes. I may not be a mechanic by trade, but I know my way around a car enough to know when something is wrong, and both of these cars were lemons.
Again they claimed they couldn’t find a problem and thus, couldn’t fix it. But they were oddly willing to give my mom another deal that would let her trade her car in for a third Santa Fe. Now, if there was absolutely nothing wrong with the car, as they had claimed, then why would they make special deals to trade in two perfectly good cars?
Luckily my mother has not experienced any problems with this third Santa Fe, so here is to hoping that she never has to take it in for any problems. But I told her if she does develop another «mystery» problem that she needs to just sell the car and buy a different model so she never has to deal with Lithia ever again.