Lee’s Air Conditioning Heating and Building Performance

Just had Lee’s complete a 2^nd job for me. This time at my place of business. Couldn’t be happier with the service, professionalism and expertise. Tom Howard, who is the owner, personally took the time to meet with my landlord to answer his questions about the install. Thanks for going the extra mile! For the new mini-​split systems and a job well done!

When I first read reviews on Unilocal for Lee’s Air, I thought I had found the solution to my AC indecision. Now I wonder just how valid some of them are. I agree, this company has very high standards for cleanliness. They will surely put on booties and clean up any debris. Each of the two times Aaron came to my home that was pointed out. But my big decision involved replacing my dual packaged, roof mount and replacing the entire ducting in the attic. Here again, there numerous emails between us from mid Sept to first of Nov. A couple of Aaron’s emails were to correct the brand of the unit and size of the unit that we discussed. The duct work, as presented was not under question for workmanship. I’m confident, that would have been among the best.
Some reviews mention how quickly, when decisions are made, the work goes forward briskly. Having spoken to and met with several companies, when they send a salesperson, you need to remember that there is a separate salary that is a part of the overhead. I mention this because every line item, except the inspection, had a much higher quote price. With AC unit, ducting and all the additional costs for t-​stat, permits, stand…$ 1,400, Lee’s Air was considerably higher than any other, by $ 3,000 and more. BUT, there was this PG&E rebate. I kept getting assurances, from the sales person, that my rebate would be at least $ 2K and maybe a little more. So I was basing my consideration on this. Because the company, with it’s reviews, and presentation seemed to be solid. THEN, when I thought I was ready to sign, but had one more question, Aaron showed up, eager to sign, but could not answer, with assurance my question – actually two. SIZE of the unit, for which he originally quoted me a 3T unit because, «it appeared that you were receiving other estimates for 3 ton systems.» And followed this with a 4T unit quote. I didn’t want the 3.5T unit because 2-​stage cooling was only available in full ton units for the brand I wanted. AND again, the rebate! I could never get more than, «based on my experience», and then the contract he was ready for me to sign, had a disclaimer regarding the rebate. In other words, it could be $ 500 or $ 0. Or $ 2000. My guess!
Reading that contract, I backed up to give it over night thought. Sent one more and last email. No answer. I will say, I finally, in desperation, made a call to the PG&E rebate phone # I found online and spoke to a very patient and helpful gal, Stacie. She answered a lot of questions that Aaron had not. She gave me a lot of advice that Aaron had not. In the end, I am so happy with my decision. And ironically, I didn’t even have to send ONE email. My unit is in. I didn’t need complete new duct work. The owner, himself, did the estimate. He ordered a duct test to be done to see what I really needed! AND he talked me into the 3.5T unit. He had the most sound reason of anyone why I should not have a 4T unit. Perhaps the 3T 2 stage could have worked. But I feel really good with the tremendous improvement in the air flow.
I’m sure if you just need service on a unit or t-​stat, Lee’s Air would be awesome. But for a whole new system with so many options, you are going to pay for those booties!

Our AC unit ended up being broken by some other company that called my wife and offered to inspect it. It was 105 outside and we were left roasting. Lets not mention the 200 AQI caused from the fires in the mountains. I called Lee’s and they were able to get a tech out to see us the same day!
Our tech, Ernesto was extremely respectful and he walked me through what was going on with our AC unit (that’s when we discovered parts had been busted off the AC unit). I don’t know much about AC units so it was important for me to have someone who was knowledgeable and who was willing to take the time to explain things to me. I also received extremely fast service and he was very thorough. He arranged for their estimator to also come out the same day. He put everything on paper, including rebates and financing plans, and even arranged to bring in two portable AC units that evening.
Yes, these things do seem «expensive» but I think that’s only the case if you don’t consider the great service and all of the knowledge these people have. In the end, our new AC unit will be a very pretty penny (our existing one is over 20 years old though) but we’ll get rebates and the savings will pay for the unit. Plus it will be a tax write off.
If you want knowledgeable people who, in my book, will treat you right and do the job right, these are the guys to call.

We came home from vacation and our kitchen sink was extremely backed up and after a good attempt we had to call a plumber. I didn’t know who to call so I looked on Unilocal and called Lee’s because they had good reviews and they were Awesome! Brandon explained everything he was going to do and have us the price prior to doing the job. The cost was very reasonable and less than I expected. Then he set up and within minutes took care of our huge problem! I literally wanted to hug him! Then he took the time to go over other things we want to improve at our home, answering our million questions. We will definitely be calling back when we’re ready to do the improvements.

We came home after being on vacation for twelve days and discovered that our air conditioner wasn’t working. The house was over 90 degrees and we called Lee’s Air Conditioning at 7:30 at night. We had a serviceman at our house within an hour. He immediately discovered the problem and fixed it. David was very professional and took all the time necessary to explain the what the problem was.
I would definitely recommend using Lee’s Air Conditioning if you have any air conditioning problems.

I had Lee’s Air out to repair my unit. They are the best! They arrived on time, diagnosed the problem, had the parts on the truck! Excellent service, very professional! If you need AC service call these guys!

I have used Lee’s twice now and they’re absolutely the best! They are quick, affordable, professional and respectful of my time and property! I couldn’t ask for better customer service– David C. and Freddy were awesome! I highly recommend Lee’s for all your a/​c/​heater needs! They have a customer for life! A+++

Excellent Customer service. Called Lee’s, got a same day appt. They communicate well by letting us know when technician was on his way so we aren’t left wondering when they will get here. They did a diagnostic on ac and had it done within a reasonable amount of time. Fast friendly and very professional service

Friendly, professional timely and honest. These words best describe my experience with this company. I will call them again whenever the need arises and strongly recommend them to anyone who could benefit from their service.

I had an emergency where the AC unit stopped blowing cold air. The tech came out, after hours, and was able to diagnose the issue fairly quickly and was able to fix the issue on site. It turned out to be a faulty/​fried plug that had to be replaced. I signed up for their maintenance program and received a bit of a discount for doing so.
Allen explained everything very clearly and helped me to understand the issue.

I needed someone to look at my 2 units and get them ready for the summer that is coming fast. 1 unit was having issues with the fan motor, the other just wanted it checked out so I didn’t have to make another call the following week. Ya never know, they gave me a time frame between 3−5pm and at 4 I received a call and they let me know it was going to be closer to 5pm. I received another call from the technician at about 4:30 and he was on his way. This is good because it’s always nice to know what’s going on with the appointment. Two guys showed up, David (I think that was his name) I believe he is the veteran and the other guy was a little newer to the business as he did the maintenance stuff and both very professional very good communicators with what was what. Respected my home, my pets, and my Family. Covered shoes the whole nine yards, only reason for 4 stars… The trainee/​apprentice forgot to put the cover back on my attic access in the ceiling, which is upstairs and I had to lug my ladder up there that night before bed. Small thing I know, but I had to work! They did a great job, and that was about 2 weeks ago and all is well.
UPDATE:
Shortly after posting this review I was contacted by the President of the company. Let me just say that they truly care and listen to their customers thoughts and do everything to make sure it does not happen again, I will not say how or why but he made it right. Stand up company.

Excellent service, very professional. Put in a request online, was contacted within 1 hour (this was on a Sunday!)
I arranged an appt for the next day, two very polite and helpful men came out, diagnosed the problem, showed the necessary fix with a fair price (it always seems expensive for this sort of thing, like taking your car to the shop!) but they took the time to explain the problem, what needed replacing, what the replacement part would cost etc. I agreed to the fix and price, they had it all set within an hour and we have perfect working AC again!
Will recommend this company to others with confidence from now on. Better for sure then waiting for my husbands cousin who used to work on AC units to try to sort it out, no thanks I’ll take a professional any day of the week.

Freddie the tech did a great job. Polite, clean worker, explained everything during replacement of my capacitor.

Excellent service, Freddy and Ernesto were professional. Will continue to do business with this company.

The only company I will call when I need AC/​Heating services. The customer service from start to finish is 5 Stars. I love that I can receive a quote quickly and that I don’t have to wait a week for my scheduled repair. If you are looking for a company that is honest, reliable and certifiably the best in town choose Lee’s. Thank you for being my go to AC/​Heating company. Take the Lee’s Heating/​Cooling Challenge and join the club!

This review is being written after having two visits by LeesAir techs over 4 months — Shortly after purchasing my home last year I saw a LeesAir truck driving around with a service special ad on the side for a Heating/​AC Tune-​Up. Since my home was several years old and summer was fast approaching, I didn’t want to get caught with a busted AC unit and having to wait for someone to come out during what is probably the peak season for any AC company. I gave them a call and in 2 minutes I had an appointment for a few days later.
On the day of the service the tech called prior to my appointment time to let me know he was on the way and arrived shortly there after. When he arrived he explained what he was going to do, after spending some time on the roof inspecting and cleaning our unit he came down and put protective booties on before coming into the house, he laid a drop cloth, carefully cleaned the main vent, and replaced the filter. Before he left he told us about a special they were having to purchase 2 more maintenance visits for a discount as well as emergency service perks that came with them should we have any problems. Since I think it’s smarter to be proactive with service on something as expensive as a heating and air unit I signed up. Overall it was a very pleasant experience and I felt it was money well spent.
A couple of months later I got a call from LeesAir to schedule my second maintenance service. I had actually forgotten I purchased 2 more so it was a pleasant surprise since it is starting to cool down and we will start using the heater. It was a different tech this time but the experience was the same «5 Star» service and reinforced my initial decision to pre-​pay for 2 more visits. My unit’s fan was clogged with leaves from the big oak that covers the house so who know what would have happened had I turned it on. So now after two visits the two techs that I have come in contact with have been professional dressed, clean, polite, attentive to even the little details, and seem actually enjoy what they are doing.
I prefer to support local, family run, businesses, assuming the service is good, and in this case it has been really great with LeesAir so I highly recommend them.

I know Tom H. The manager of this company and he is a great guy. This is an honest family owned business with excellent prices service. I couldn’t ask for more!

Coming home from a day out and about we found our air conditioning not working. The first thing we did was look up a reliable company that would meet our needs late in the evening. My wife gave them a call and shortly after we had them on our roof repairing the broken ac unit. We could not have called a more professional company with honesty and knowledge. I give them the highest score available.

Lee’s Air showed up within two hours of my call to them. I had no airconditioning during the peak of the summer heat and was expecting a long hot night. I had called a few other companies, and none of them could get to me until the next day. The repair tech was very helpful and was able to make the repair that day. Don’t mess with other AC companies. These guys are the best.

Of course my air conditioning went out in the hottest part of a Fresno summer! Called Lee’s and they squeezed me in within 24 hours. The guy that came was amazing, knew his stuff and gave me tips and tricks for making sure I didn’t get in a pinch again. HIGHLY recommend these folks, a true pleasure to work with.