Lamps Plus

On Monday, March 13, I went to LP expecting to buy 2 floor lamps for my living room. I roamed around for about 40 minutes. The store was not busy, but not one salesperson greeted me. I left, vowing never to come back.

I had a great customer service experience. They were extremely helpful. I liked the selection and the computers that are setup throughout the store to help you order online for things they didn’t have in stock.

I usually buy my fans through Lamps Plus, but haven’t in awhile. I purchased a fan 2 years ago from Lamps Plus and the fan was giving me trouble. I did call the manufacturer first, which they informed me to call the dealer to get a replacement fan. I called Lamps Plus and was given to Juan the manager. Juan as a manager is as good as it gets. He was professional and when he told me he would call me back, he did. I was totally impressed by Juan. I felt Juan went above and beyond to make sure the customer, me, was totally satisfied. Juan scheduled my fan to be replaced on Sunday, the electrician came on time, and he swiftly put up my ceiling fan. I am so happy Lamps Plus knows what customer service is.

just a note of praise and BIG THANKS to MR. Juan Rios of Lamps Plus Fresno. I have purchased a number of lighting products and mirrors for a re-​model of our home… OUTSTANDING products but equally important is the customer service. I needed to exchange a ceiling fan that required a lot of extra work to make the transaction complete, Mr. Rios made it happen. THANK YOU… highly recommend this store… D. Gilmore

We received excellent service at Lamps Plus. We purchased multiple fans for our new home and also moved existing fans to other rooms. The manager, Juan, is a cut above typical managers and followed up with phone calls which is impressive:)
Sandra P.

Okay, so I returned yesterday, July 1^st, because I got an email about an incredible sale, thinking maybe they still had the hanging lamp fixture that I liked. I walked in, there were three couples looking around, one lady being helped at the counter and a gentleman sitting at a table stapling what appeared to be prices on sales sheets. So I hunt for the fixture, see something that looks almost similar and thought, ah lets ask. I walk to the counter, the female on the phone held up a finger and the other gentleman was clearly tied up. The woman gets off the phone and just walks away, no please give me a minute nothing. So I semi follow her, past the man at the table, who looks up but says nothing. She goes to a store room or back room and there is another female sales associate eating chips in the doorway, and I realize I have just lost this battle with Lamps Plus and decided to give up. The fates are truly against me getting a light fixture there! Oh, and another couple, who for some reason thought I worked there and asked if I could help them, left as I was backing out. And to update you, I have not emailed the woman who responded to my last post, not intentionally, I just haven’t had time.

I took my ceiling fan in today after a short phone conversation with Heather who is a knowledgeable helpful person. Upon arrival they knew exactly who I was without asking, and what I needed. Will their service tech diagnosed the issue (dead remote receiver) quickly, and customized my downrod for me. I was back out the door with a new receiver and remote and a good as new fan. Overall I was very pleased with the level of service I received at this store and will be back.