Kohl’s

I like kohls, they have decent brands for good prices. However the place could use a clean up once a week instead of once a year. Wallets, belts, shoeboxes, and socks seem to cover the floor. Surely picking these items up wouldn’t hurt. I’d shop here again.

Kelly in customer service needs to learn the meaning of customer service, especially when a customer is VERY polite and has 2 questions, you can’t be say rude and mean things about customers right in front of them, and after all you made mistakes and I still didn’t say anything, being rude and lazy is not good customer service, you can’t tell a customer you have other things to do when they come in to you for a return, you are the face of Kolhs, but thanks for your help in the long run

I don’t shop here often. Maybe a handful of times a year and sadly my last experience reminded why. My sister gave me $ 20 in kohl’s cash so I went to go find some shoes for my daughter. Their shoe dept. is a bit of a disaster. They had tons of shoes in the wrong boxes and it was like hunting for a needle in a haystack to find her size. While we were walking to the front I saw they had a display of rock & republic jeans which are my favorite. I again hunted through the madness to find my size and even took the time to try them on. They fit great so I decided to buy them. When we got to the check out there was one cashier and 4 people in line. It was late so I understand that staffing is usually lighter at those times. We finally got up to the cashier who was friendly and even informed me the jeans I picked out had a hole in them caused from the security tag. She noticed it when she took the security tag off the pant leg. She acted quickly and walkied another employee to look for my size. She even told the girl to come get the pants so she could see the style. So the sales floor girl came up and seemed bothered by the request which surprised me since the cashier mentioned she was new so it may take awhile. I politely waited and even stepped out of the way so she could continue to cash out the people behind me. I went back to the women’s dept. to show the sales girl where I found the pants. She stated she already looked and there was none left in my size. She also through in a comment about my size and said they usually don’t carry this brand in my size so I got «lucky» I even found this one pair of pants. I was shocked and just walked up back up front with my daughter. When I got up front there was no cashiers up front so I had to wait for someone to return. When someone finally did come it was a different girl. I told her my transaction had been suspended and that I was ready to pay. I told her the pants had a hole but I still wanted to purchase them since I could just sew them myself. She gave me 20% off the pants which was nice. If I hadn’t had my daughter with me I would have gave the sales floor girl a piece of my mind. Lesson learned though… I won’t be going back anytime soon.

This store reminds me of our long-​gone Gottschalks in the way it is set up, but the similarities only go so far. There is a good assortment of lingerie, socks, handbags and small leather goods. All items I found easily when shopping at this store.
However, the shoes are another matter. It’s a self-​serve area and the boxes are scattered every which way, shoes the other way. Don’t expect a clerk to come to your aid.
Although I miss Gottschalks, the company is not returning, so the Kohls store will have to make do.

Odd, as I’m certain I have already reviewed this place, but my review is missing… But that is a whole different conversation.
On to this location. It has to be the worst Kohl’s I have ever been too. This store is just in a sad state. It is in need of new management and has been for years.
The store is very unorganized and messy. It seriously looks like a tornado just went thru the place. Items just randomly tossed on the shelves, often in the wrong places. It’s as thought no one ever straightens up the displays, ever!
The shoe department is the pits! That area is also in such a mess. The boxes are often not in any apparent order, with the sizes just randomly shoved here and there. Finding someone to help you in problematic too. One time I did happen to find an amazing employee, can’t recall his name, but the guy had long dark hair. He helped me locate the specific shoe and size that I was looking for. This location did not have them, so he went above and beyond to call other locations in town, until he found the pair and size I wanted. I really appreciated his efforts.
The clothes here are of better quality than Walmart. If you catch sales the prices aren’t too bad either. The store employees need to straighten up the displays more frequently however. The displays are often messy and just unappealing to customers.
Checking out at this store sucks too. They generally only have 1 check out open, leading to huge slow moving lines. The last time I was there, I was in line close to 20 mins to buy one item. I saw multiple people, get frustrated and just leave without purchasing their items.
I love Kohl’s, but just really dislike this location. They really need to clean this store up and make the shopping experience more pleasant. I blame poor management, as other locations in town are in much better condition.
Skip this location and shop the Riverpark location. It’s a world of difference.

Waited in line forever. 1 cashier taking their time chatting up the old ladies. Put my clothes down and walked out. The store was a mess too. I mean a DISASTER. I hope management is reading this. Kohl’s Fresno is dying, people are leaving in droves.

Just another Kohls… lacking in size availability. Always marked up prices to compensate for «sales» 50%off at Kohls really isn’t a deal…

WOAH, what happened here!!! All we wanted to do was buy a shirt… not stand in line 30 minutes to check out. I am guessing they fired everyone after the holidays. At 5:00pm there was one cashier, and one associate standing there (I am guessing he was pretending to be security) but no one ever came to help this poor guy. My heart goes out to him, but come on Kohls get your act together if you want to keep shoppers. This was just terrible!

Came back to exchange a shirt I got early for Christmas and all I saw was a mens dept and store not taken care of. So sorry. I had high expectations, but they quickly faded away. Next time I need something, kohls will be last on my list.

Amazing deals here. I had Kohl’s bucks, a coupon and saved a ton. Great selection and left with a smile on my face. Great customer service. Will return, if I’m in the area.

For such a big store I would have thought there would be a better selection and some, you know, staff. It is impossible to find anyone in there to help if you don’t know where to find what you are looking for.
I would have expected better.

Had everything I was looking for and more! I spent way more than I had planned, but I saved a ton of money. I promise I’m not getting paid for this review. I love Kohl’s.

Ghetto !!! And trashy people who work here. The store inside is boring and makes me wanna go to sleep. The kitchen items I wanted they only had one and the box was all open and looked like it was a return and that’s trash. Never again will I step foot in a khols lol.

I love this store! I haven’t been shopping there much since I’m trying to pay off all my credit cards. I know, it’s sad, right? I used to shop here all the time.
I went yesterday for the first time in awhile. I prefer this store over the River Park one because it’s always neater. There aren’t piles of clothes strewn everywhere, and the dressing rooms are usually neat.
Like another reviewer said, never pay full price for anything here! I’m a card holder so I get discounts regularly, but usually they have really good sales. The cashier honored my 15% discount yesterday even though it didn’t start ’til today, which I thought was really nice.

If you go to Kohl’s never buy anything full price, ever. This location is huge, and very organized. I came here on a Saturday morning and for how big the store was I swear they had only 5 people working. It was hard to find help, but once I did they were really knowledgeable about where to find specific items.
This location has tons of Lauren Conrad clothes, which is what I went looking for, and they were all on sale. If I lived in Fresno I would come here!

Wait, am I in Mervyn’s? No, Kohl’s is a pumped up version of them with merchandise at similar price points. Went in over the weekend to buy a couple of b-​day gifts. Some warm and cozy robes caught my eye, clearly marked w/​a sign that said «$ 15.99, regular $ 45−47». What a steal! So I take one to the register and it comes up «buy one, get one free». That is more than $ 15.99. I tell the cashier about the sign. .. no «I’ll have someone check» response. So I hightailed it to the display, grabbed the sign and handed it to him. After that he says «will you take the sign back?» Having worked retail in the past, I understood his request, since I knew exactly where I got the sign. To expedite the process, I asked my hubby to return it. He returned rather quickly. .. because he stuck it in the first sign holder he saw. He was outraged «what the heck, they can’t price their merchandise in the computer, we have to pull the sale sign, then WE have to put the sign back. .. I don’t work for Kohl’s» he decried. Hmmm, my hubby is right!