Fresno Chrysler Dodge Jeep Ram

A couple months back I needed a new car. Seeing how I liked the new Challenger, I went to have a look see. I came across Omar who was a very kind and informative sales person. I told him I didn’t want to be hassled and I was just looking to buy that day and didn’t want to be pressured. After discussing my needs and wants Omar talked me out of the Challenger, as I needed room for my 2 year olds car seat. Therefore he showed me my Charger. Needless to say I fell in love with it and brought it home the next day.
This past Saturday I took the family truck shopping. Granted our truck was awesome and beloved by the whole family, however he was greeting up there in age. Due to the «no pressure let me look and ask questions as I see fit» experience I had when purchasing my car we went back to Fresno Dodge. My wife and I were given the opportunity to test drive the trucks we wanted without hassle and no pressure to hurry up. After the deliberation process, we finally picked our new truck. We love our new truck! Robert Keenan and the rest of the crew that helped saw to our every need and made us a SWEET deal we couldn’t refuse. I never would have imagined that buying a vehicle (let alone two vehicles) would have been so effortless. I would like to thank Robert and the staff at Fresno Chrysler Dodge Ram for everything! We won’t be buying a car soon but next time we do, it’ll be from you.

I didn’t buy a car here, my review is based on the experience I had which is why I didn’t buy a car here.
We had done all our research online, we knew exactly what we wanted down to every upgrade and option. We traveled an hour to get here because they had the car we wanted (Jeep Renegade). We were pre approved and had the check ready in our pocket. 99% of the work done for the dealership right?! No.
This place was repulsive. My husband test drove a car and I stood outside in the front with my kids and was totally turned off, so much so that when my husband returned I had him leave. It not only reeked of cigarettes from the salesman smoking out front but they stood outside cussing in conversation that was easily heard by my kids and I! April 2, older man in blue button up shirt, my 9 year old and I heard drop the f bomb FOUR times. That’s absolutely enough to lose my business. I spent my time waiting for my husband searching online for a different store rather than checking out the other cars. Clovis Jeep sold us a brand new car today!
Smoking and cussing is NOT how you get my business!

My wife and I had very positive experience working with a salesman (Omar). He put me in a specific vehicle that I was asking for. I wanted a Jeep Wrangler Sahara 4X4 2-​Door Black on Black with low mileage. Omar had exactly what I was looking for. Also needed to trade in our Toyota RAV4 that we were upside down on and they took care of this without any issues. All this and I told them what payment amount I could not and would not go over. Well, to make a long story short, they met all our needs and were driving off the lot in our new vehicle in less than two hours. It’s the third Jeep we have purchased with this dealership.

3 stars for friendly staff and cleanliness. not 5 stars because the service is so slow! I was told 45mins-​1hour… i’ve been waiting for an hour and a half and I was just told it’s ganna be a little while longer. =\ i didnt take the day off from work to be here all afternoon

I am writing an update to my review on August 21, 2015. After posting their very deserved one star review, I received a call from the owner and the service manager (Wendy). Wendy took the matter into her own hands and I was finally able to get my jeep back. When I came to pick up my jeep, Wendy met with me and answered any questions I had. She is a very petite woman (as am I) but she is quite the spitfire. The best outcome from this situation was that I had the opportunity of meeting Wendy. I have the utmost respect for Wendy; she takes her job seriously and has a lot of pride in truly making customers happy. Come January 2016, it was time to replace my soon-​to-​be husband’s truck. Since this dealership is so close to home, we thought we would give them a second chance – as Mr. Finnegan and Wendy had asked that we do after all the issues with the Jeep. I called Wendy, who very much remembered me, for a recommendation on a salesman. I told her we knew what we wanted in a truck, but wanted to come look and test drive – without the bullshit and disrespect from your typical car salesman. Wendy set us up with Scott (Internet Sales). Scott was very helpful, extremely pleasant and not pushy at all! He was able to get us what we wanted for the trade-​in truck and got the price on the new truck down to what we thought was fair. If you shop at this dealership, it is my advice to only do business with Wendy or Scott.
Thank you Wendy & Scott!

Awesome place and awesome service! Tk was really helpful in helping my husband get what he wanted. Will definitely be back when it’s time for me to shop.

Smooth transaction and wonderful service! I not only love working here but I love love love my new Jeep! The guys listened to exactly what I wanted and worked hard to get it for me in the same day! I love you guys like family!

Sales and service department treat you horribly. Selma jeep is amazing!

I took my new Cherokee to the service dept for several issues I had with the Jeep. They looked very busy and I felt they went out of their way to accommodate me by taking care of the issues while I waited. Thanks to Craig for the great service.

12 days to perform a basic service and change a defective tire sensor while I was on vacation. Still not done. 1.5 hrs waiting to find out why it’s not done and to pay for what work was completed so I could go someplace else. Complete joke and I will never be back.

Sold me a used ¾ ton truck with ½ ton tires on it, worthless. Also leaking antifreeze first day. Dealer says truck was inspected by ASE certified mechanics?

Go to Clovis… much better service. My experience today explains why the dealership was empty on a Friday. all the sales associates were loitering outside with the manager doing absolutely nothing.

I brought my 2011 Ram 2500 in for the tie rod assembly recall and decided to have it serviced at the same time. I brought my truck in on a Thursday and on Friday I was told everything would be done including all the extra things I had asked for by Monday. I told Randy (my service contact) that I would be in Tuesday to pick it up. I live over an hour away. I drove down Tuesday early afternoon just to find out the truck wasn’t ready. I received no phone call advising me the truck would not be ready. They offered to pay for a rental car… a Nissan Note (more likened to an enclosed golf cart) and I was assured they would have the truck ready the next day. I gave them an extra day and returned to pick up my truck only to find out it would be another week for my hands free module to come in from Thousand Oaks. Apparently they are sending it via Pony Express. When I told him how inconvenient it was for me to come down here to Fresno Randy’s answer to me was «you don’t live that far away». I LIVE OVER AN HOUR AWAY!!! We are looking at buying a new vehicle within the next month and rest assured it will NOT be there. We have also gone elsewhere and paid the same as we would have paid at Dodge for a much upgraded stereo.

They couldn’t even complete an oil change by the end of day. When I tried to communicate this to the service manager she walked away from me. I would advise not getting the life time oil changes and going out of town to purchase your next Jeep. Don’t come to this one.

The car service experience here is pretty much the stereotype we all have for a car service, a long wait in a boring tacky looking lounge with no wifi with really outdated magazines and a aquarium with sad fishes. Nevertheless the service quality for the car has been good, I have been sending jeep patriot here for 4 years now, and I haven’t had an issue once, so quality of service for the car definitely good, except for that one time when they didn’t reset the car service indicator for oil change, so it came on the very next day after I serviced my car, so I had to drive all the way back there and the service rep didn’t even have an apology for me.
The thing I can’t comprehend is why would anyone have to call ahead to schedule a service here, when the service rep doesn’t even ask if you had an appointment when you come in, it is as if to say that it doesn’t make a difference if i called in or not to schedule and appointment. The service rep is a mix bunch, some are really friendly and courteous and some are like so unfriendly, cold and angry looking with no people skills, lucky for me I got the friendly ones most of the time.
The wait is usually a pain, I try to get in the morning because my car is serviced within 30 minutes to one hour, if I send it in the afternoon, the service time is 1 – 2 hours. The lounge itself is very boring and has no taste in décor at all with its tacky chair, old magazine, small little aquarium that has no love, and a coffee machine area that needs cleaning and maybe a water dispenser, and worst of all no free wifi, so I can’t even sit and do work online. The service manager did pop by and ask hello from time to time so thats nice. I would normally walk 0.4 miles north or south of blacks tine to visit stores while waiting, my favorite being target which is not a walk away. They don’t provide free shuttle, so going further is not an option. I just wished they would even provide a shuttle to and from the service centre to river park, I mean they could all– the car service centers on blackstone have one shuttle service that does that.
Anyways expect boring wait, and bring your computer with a movie in it already. The positive thing is that this place has really clean bathrooms.

Do NOT go to this dealership. Where do I start? I am not a first time car buyer and I know how most dealerships work. This dealership is by far the worst I’ve ever gone to. The dealership did not do absolutely anything to help me purchase a new vehicle. The price was hiked up to Fresno’s market value and was easily $ 5,000 over priced. The Challenger was a scat pack originally intended to be $ 14,000 cheaper than the SRT 8 (online at
) and the price on the one they had there cost as much as an SRT 8. Normally, when you go to a dealer they try and work with you as much as they can to help you purchase the car and find some way to meet you half way. This dealership spent time talking to me like I was an idiot and doing the math for me. The price of the vehicle went from being 42,000 to $ 56,000 very quickly since they tried to get my credit approved for $ 56,000??. Needless to say, I went to Lampe in Visalia and bought my new Challenger Scat pack and they helped me with everything! This dealership in Fresno is nothing but a scam. Don’t waste your time and money here. GO ELSEWHERE. Do research on vehicles and how much they really go for.
Update: 06/​27/​2015 I’ll have you guys know my credit was ran 5 times here at the dealership. I’m so upset.

(To form a picture) I’m a younger male who just graduated college. I’m on my 4^th newish car/​truck because I enjoy the change. I’ve also worked very hard for them between multiple jobs as well as great credit scores that allow me to do so.
I decided I really just wanted to check out a jeeps because they have really caught my eye lately. We first pulled into their lot (which is very overpacked btw) to the normal caltrans operation circle of 6 salesmen. Now as we’re parking in front of them we see 4 of them a start walking inside as the female salesmen named Laura or something is shaking her head saying «no no no, don’t do this to me» or something along those lines.
At this point I really was not even interested anymore. Completely profiled and not what you’re getting paid for. I was still in a bit of shock, but decided to just walk around anyway. She opened up a jeep and literally right next to the parking and gave us the «family owned, we’ll treat you right spiel» as the loudspeaker came on and said «all sales staff to the interior”(or something along those lines). So she handed us her card and took off. By far worst service I’ve ever had. I’ve even had better service at a «mom and pop» dealer. Please train your employees. You’re in Fresno and located on blackstone, you don’t have the luxury to pick and choose who you think might have money.

I was not even greeted even I walked in. The guy was grouchy and made me feel uncomfortable.
They have had my car for two days to do a 4 hour recall job. Never got a call when my car was ready.
My service advisor’s name was CRAIG.
Person who helped me out when I picked up my car was much more pleasant.

Terrible customer service. Paid $ 1800 for repairs and during the time it was being serviced they stole ALL my floor mats and messed up my stereo. Of course they deny everything and have done little to nothing to make it right. Oh except for give me cheap navy blue floor mats (to replace my light grey ones they stole?). Don’t bother bringing your car for maintenance unless you want to leave with even more problems.

Theresa was a breath of fresh air after working with so many terrible car salesmen.
She did everything she could to get me the best rate possible for the car that I wanted.
When I told her what budget I was in and monthly payment I was aiming for, she never tried to go above it, always listening and trying to fit my needs.
She worked with me on my down payment, arranged a fantastic deal for me, never one made me feel like a waste of her time, and I drove off the lot a very happy girl.
I would recommend this dealer to anyone. They are very fair and friendly and willing to work with you. It really appears they have your best interests at heart.