Firestone Complete Auto Care

Get my oil changed here as needed but have also been twice for two repairs. Both times Eric was my mechanic. Very friendly and professional. Explained everything during each process and I never felt cheated or like I was being taken advantage of. Highly recommend this place for small or large jobs. They are knowledgeable and get the job done within a reasonable time!

Got a rental car to take on a business trip and found tires to be at bare minimum all the way around. I talked to Ernest at Firestone in the morning on my way to Fresno and he told me to come on in and they would take care of me. The tire size was not common, but he ordered a great pair of bridgestone ecopias for me. He had them there when I came in the shop at about 230pm and the car was pulled right in and taken care of in less than an hour! Many thanks to Ernest and the Firestone team on blackstone… If you are in the Fresno area and need anything, they are the people to go to

Came here on a Sunday for an alignment. Clean waiting area with television and magazines. Cozy. But to cozy. All seats filled. Walked somewhere to have lunch. Got a call telling me my car was ready about 30 minutes sooner than estimated. Person working inside at the front counter had no problems explaining things and answering questions. It was pretty much not a hassle, just for an alignment.

We came to this location after a very unlucky road trip day. We were on our way home from a camping trip when our alternator failed. We were towed to a shop in Fresno where we had it fixed. After picking our car up we discovered that our tire had been damaged during the tow. The shop we were at had worked on our car until closing time so most places in the area were closing. We frantically drove around to tire shops but nobody had the tire we needed. We stopped at Firestone and although they didn’t have our tire, they looked and found something that would work on our jeep so that we could at least get home. We were so thankful that, even at closing time, they were willing to go above and beyond to help us out. They were even super quick! After a long, stressful day, the guys at Firestone became our heroes.

Came in to get a flat tire fixed, they quoted me 30 bucks and an hour to get it fixed. It ended up being more like an hour and 45 minutes, but they fixed it and didn’t try to get me to buy a bunch of dumb stuff, for a basic tire repair its all you can really ask for!

My daughter brought her car into this location after bad experience with another Firestone location in the town next to Fresno. The other location told my daughter that she needed to replace numerous different things. I thought they were trying to take advantage of my daughter. I am from Bay Area so I was not able to see the vehicle myself, but being a loyal Firestone customer, I told my daughter to give the Blackstone location a chance to look at her car. The service adviser Ernest and the mechanic was very professional and communicated with me very well knowing I am far away from Fresno. Their inspection results were very different compared to the things the location in Clovis had found. My daughters estimate from her brakes was a 1500 dollar difference between the two stores. I will always be a Firestone customer and my daughter will always return to this location.

DO NOT GO!!! WARNING!!! I am not a «yelper» but after the horrible experience at this Firestone location, I felt compelled to sign up for Unilocal and warn others. I brought my car here for a basic oil change. I am originally from Southern California, and needed to change my oil before I made the 270 mile drive back. I didn’t know any local mechanics so I thought I would take it to a «trusted» name like Firestone.
After a week or so I began noticing the car was leaking oil. I brought the car into my local mechanic and the mechanic said that whoever changed my oil had failed to screw on the cap. As a result, the oil had spewed all over my engine, and I was driving around with very little to no oil. They replaced the oil and cleaned the engine. Total cost: $ 70.
I called Firestone to seek a reimbursement and the manager, Ernest, basically implied that they have no idea whether I unscrewed the cap myself, or caused the damage myself. I explained to him that I had no incentive to do that, and such accusations were illogical and ridiculous. I would not unscrew the cap to incur a $ 70 engine cleaning fee for fun. He essentially told me there was nothing he could do. For $ 70, they were unwilling to correct their mistake. For $ 70 they were willing to ruin their goodwill. Imagine if the mistake had really been major, and the cost was three times that amount.

let’s just say that i don’t take my car anywhere for maintenance besides this place. i usually call ahead and make an appointment before i head over because they are usually busy. i’ve had some bad experiences with quickie lube places, and wal-​mart in the past. and i have been going to this place for past 2 years and no problem so far. employees are very professional and friendly.

i’ve had horrible experiences at auto repair shops and regardless of brand, the quality of service you get depends on how each individual shop is managed. this particular one is honest and pretty timely for the most part. of course they try to upsell you but just say no.