Chase Bank

The people at the bank are really nice and helpful at this location but the bank itself is well not the best bank you want to be a part of.

THIS IS A REVIEW ABOUT CHASE CREDIT CARDS & THEIR CUSTOMER SERVICE, NOT THE ACTUAL BANK!
I get the feeling that Chase cares more about making a buck than they do about their customers. I have held a credit card with Chase for over 6 years. In that time I have paid off the balance several times. I have 100% on-​time payments, and I have a good credit score. A little over a year ago I became the sole provider in my household. This did not impair my ability to make payments, but it did put me in a position where I was using credit cards. I finally came to my senses and started the Dave Ramsey debt payoff plan this year. I haven’t used a credit card since, and have been focused on paying off all of my debt. It wasn’t until I started the payoff plan that I actually paid attention to interest rates — that is my fault completely. I had an outrageous interest rate with Chase (27%!) given my credit history with them, and my credit history and score in general. I asked several times for a consideration to lower interest rate, and each time I was denied in two parts: (1) I had the account before an act that was passed in 2009 and (2) that particular card «Chase Freedom» only offered that rate (so I was told). I was already making more than my minimum payment, and I was trying to explain that even a small reduction of 2% would make a huge difference for me. They refused. I went to my bank (Fresno County Federal Credit Union — HIGHLY RECOMMENDED) and was able to obtain an unsecured personal loan at 11.5% interest. Even though the payment was sent to Chase over a week ago, they have not applied it and claim that they have not received it. For the portion of the population with credit cards that make their payments through the mail, how much in advance are they required to send a payment in before it gets applied to their account? Sheesh! I will never do business with Chase again, and not just because they have terrible customer service, but because once I’ve paid off my debt, I would much rather live within my means and pay cash for everything than support a company who feeds off of people who feel like they have no other options — and can’t get any other options! How is lowering my interest rate worse than if I filed for bankruptcy and they lost the entire amount due? I don’t get it.

Excellent customer service! Just switched to Chase from BofA and was so pleasantly surprised at their exceptionally friendly and knowledgeable staff! They made banking a joy instead of a dreaded chore!

This branch is very secure, they have a guard working as well as bullet proof glass and a metal detector at the entrance. Rather than being overbearing, these measures add a feeling of safety while banking here. Another plus is the tellers i’ve dealt with so far have been exceptionally polite and courteous. Gotta love that nowadays!