Advanced Medical Imaging

For the love of Pete. I wish I could give negative stars. Apt time 12. Arrived 11:50. Gave my DL and insurance cards. I asked if they were on time and was told yes. At 12:25 was called to get my cards. I asked when I was going to be seen as I had a 12pm apt. The gal at the desk said my apt was 1215. I said no. 12. None the less when I going to be seen. The gal said «I’m putting up your paperwork now». I said. That doesn’t answer my question. Can you please tell me when I will be seen. Again, was told my paperwork was goinf to be put up now. I advised Further more I must pick up my child by 3 in madera. Blank look from the front desk person. 12:44… Still waiting. ALSO. The «easy access» handicap push button door opener doesn’t work. The is a sign and it says «easy open doo activate switch then open door». There is no sign indicating that it does not work. As I’ve sat here I’ve watch three handicap people push the button several times. The last lady yelled to the from desk that the button was broken. The lady at the front desk responded by yelling «we know». Why isn’t there a sign saying out of order. 12:47. 12:50 finally seen. Talked to the manager Kathy. Very dismissive. Said that she was aware of the problem with the front desk. Just didn’t seem to give a shiz. I advised that they have bad reviews and she said she knew. She also knew about the broken handicap door. I said how about putting a note on both sides so that handicap folks are just pushing the button. She said that was a good idea. The crayons don’t seem to be the brightest here.

Management needs to address the long wait customers are made to endure. Even though I had an appointment (not a walk-​in), I waited over 1 ½ hours to be called for my procedure. The technicians are great, very friendly and professional. Just seemed like the front desk was calling walk-​ins ahead of people who had appointments.

I arrived at 2:08pm for a 12:30 appointment. I did not get called to go back for my appointment till 3pm. The girls behind the desk roll their eyes and have attitude.
GO SOMEWHERE ELSE FOR IMAGING!!! They always run late.

Back office technicians are great… always helpful and polite. My issue is with front office people. Recently went in with hip issue, using a cane. I kid you not, I was called up and asked to sit down again 4 times before I had been checked in for my appointment. Uh, hello, see the cane? Front desk is beyond inept. Too many bodies all doing parts of the job. Ridiculous. Took me back 2 hrs after my appointed time. Nowhere to park, no place to sit, the moment you got up, someone stole your seat. Don’t make me an appointment and then make me wait 2 hours to get a 5 minute x-​ray. There is no reason for that. Same story last time I came in with husband. Then they wanted me to sit down and wait so that I could pay them before I left. Really? I offered to pay at the beginning. But apparently that did not fit into their abilities. Only reason to go here is they give an 60% discount if you do not have insurance. Appreciate that, and the x ray techs, the rest need to be replaced. Management, I hope you are listening!

I would give this place zero stars if I could! We have been sent here a few times and will never return. The waiting room is always packed and we’ve always waited several hours, even with an appointment! The staff is rude, condescending, and in our experience and opinion, unprofessional and incompetent. They have screwed up our appointments on several occasions, the facility appears rickety and loud, and parking is terrible.
The last time we went, we waited almost 3 hours in the waiting room (with an appointment). When we were finally called in, someone (she was rude and didn’t introduce herself) led us to another room, said nothing, and walked away. We had to ask another patient what was going on and she shrugged and pointed to the gowns and lockers. After another half hour wait, the tech (or whoever she was, she didn’t introduce herself either) was rudely waving our order around and saying she didn’t know what to do! She handed us the order from our doc and asked us to try to read it! Unbelievable! We actually had to suggest to her to either call the doc, and if that wasn’t enough, we wanted to speak to her supervisor. She kept handing us the order and asking us to read it to her! She told us she didn’t understand/couldn’t read the order, therefore she didn’t know what to image (even though it was clearly written on our order!) so she couldn’t do anything that day, and that we had to go home, after several hours of waiting!
We talked to our doc the following day, found another completely different facility and scheduled an appointment. The other facility pulled our order up on their computer within 10 seconds (why didn’t AMI do this?!), the staff was professional, competent, and friendly, and we were in and out of there in less than half an hour! The facility was clean and organized.
I’m telling everyone I know to avoid AMI.

your know i love this place and the women who work upstairs. but there is something im not to kosher with that the front desk help has to do to check you in, they ask for your insurance card and thats expected but your drivers license. after both cards are taken they ask for you to sit down till someone calls you. my drivers license was in the back supposedly being copied off (and thats a breach of my privacy) and kept for 15 minutes. in fhese days of huge indentity theft why would you hand over your drivers license to be held in an office with absolutely no security… not even my bank does that. very dangerous… the four stars are for the girls upstairs : —)

I don’t know what the other reviewers were moaning about. I made a same day 10 a.m. appointment and went prepared to stay for the day. It’s 10:35– done!. I found the staff to be friendly and professional (Thanks Larry the x ray guy). The facility is clean and comfortable.

This place has some serious issues! I mean ok once I was finally taken back for the scan they were very nice BUT that being said does not make up for the incompetence of the front staff, the congested parking and wait areas!!!
I’m told to be there an hour ahead so I check in and she tells me to sit down and they will call me! Ok 50 minutes later I go up as I was suppose to start drinking at 2 since my scan is scheduled for 3! Ok so now I’m an hour behind and they tell me oh I’m sorry and this other girl takes over
So I get the drink finally and then sit in another waiting area with just a few chairs so I have to now stand as the waiting areas are all full!
I just have to say the iv lady and the guys doing the actual scan were great but everything else was just not acceptable and I will not be going back there again!
Oh and my scan was put in as stat and hah! You can guess that wasn’t read do now I’m having to wait even longer. What a joke ! Go anywhere else but here!!!
Um and why can u not give 0 out of 5 stars?

Every time I go, I am taken in without delay. The staff is always nice, friendly, courteous. It’s such a welcome change from other doctor’s offices.

Never again. I’ve been waiting 5 days to have a CT scan done. This last Friday I had a scan scheduled for 8am. I go to sign in and they tell me my appointment is not until 10am. That was okay so I went home and then came back later in the morning. The front desk THEN tells me my appointment was at 8am and I have to reschedule. So today I had an appointment at 1:45pm. Hour and a half later my name is still not called. I go to the desk and they tell me I am 2 hours early for my appointment. My time is very valuable to me and that is why I make appointments. I have now missed a total of eight hours of my job in the past two days. Maybe this place is too busy for the numbers of employees they have? Maybe they are taking in more patients than they can accommodate? A very unprofessional business. This place would wind up bankrupt within a month if it were not for the insurance companies and government aid.
Side note: Free coffee
Update: They never gave me the liquid solution I was supposed to drink an hour before the scan. So I again have to wait ANOTHER hour. They then have the audacity to give me a $ 5 gift card to Starbucks as an apology. That is more of a slap in the face than anything. You can’t even get a grande for less than $ 5. I digress.
This place needs a lot of attention from not just the managers but the owners of the establishment as well. I would never let my own company be ran this way. If you can avoid this place I highly recommend another facility.
⁰⁄₅ stars

The wait was long, considering we had an appointment. Front office staff… very rude. And incompetent. Specifically the lady who checked us in. She had the audacity to tell me that I didn’t have an appointment and I must have made an appointment somewhere else or I was just a «walk in». And when she did find my appointment she rudely said «Oh, sorry.» The whole time not making eye contact with me.
Xray technician, Alice… wonderful! Very sweet, always smiling and very personable. The only reason I gave this place two stars.

The first time I utilized services at this place, there was an error in the CT film I required. The second time I utilized services — a little over a year later — the waiting room was extremely busy, and despite providing updated insurance, an invalid insurance was billed. I had difficulty reaching someone on the phone to rectify the billing issue.

The staff was not very friendly and the waits are always very long.

HORRIBLE billing department! The front office and billing DO NOT TALK AT ALL! Been there twice in 10 years, made sure on the most recent visit 2 – 3 times they had my new address for billing. 3 months later, still had not received a bill so called to find out what the deal was-​they sent 3 billings-​to the OLD address! You’d of thought after those being returned by USPS they’d of maybe called the front office or something!!! This after the last visit 10 years ago where they finally sent the first bill after a couple months, then the next day I received a letter saying they were going to turn me over to collections for non-​payment! Wow, less than 24 hours to pay my FIRST bill!!! Just in case anyone needs it-​the BILLING department’s phone number is 559−447−4022.
Service for the appointment was lacking at best. They over-​book and I wound up waiting for 45 minutes for one of the «first» appointments before I even got in then extra hour because the x-​ray «doctor» got tied up with another patient and had the x-​ray technician/​radiologist have to finish up the series.
If you can go elsewhere, please do, it’s worth additional cost not to have to deal with the incompetent billing department!

I cannot say enough good things about this place. Everyone I came in contact with here was great! I’m talking about everyone from the person who checks you in when you first arrive, the person who did my ultra sound, the person who did my mammogram, the doctor who did my biopsy, the person who did my second mammogram after the biopsy and the person I had my consultation with. All of them were awesome and did their best to make me feel as comfortable as possible considering the circumstances. I would recommend this place to anyone!

Always a smooth process and the customer service is outstanding

Horrible customer service! Long waits. And just wait until you get billed. Yikes! How are these people in business!

The hosts are pleasant and kind which makes the experience that much better. Unfortunately, the half dozen times I have been here I have left nearly 90 minutes after the appointment. The actually service provided is always less than 15 minutes yet they keep the waiting room full and remain over booked. For that reason alone… I could not offer anything greater than three stars.
I would like to point out that the interior is amazing. Crown molding is prominent with the building. Nice accents as well.

I’ve been here several times, for X-​rays, CT Scans and an MRI. Like the previous reviewer, I agree that there can be a long wait. Like anywhere else, I’m sure it depends on the time of day and day of the week.
The last time I was in there was March, when I had to have a chest x-​ray. The waiting room was ridiculously crowded, and everyone in my vicinity seemed to be sick and hacking and coughing. I huddled in the corner with my face in my sleeve.
Then I was taken to an interior, much smaller, waiting room, which was actually a women’s changing room. There were more sick, coughing people in there. The changing rooms reminded me of a low-​budget department store. They were dirty and there was a used Kleenex in mine. I changed quickly and tried not to touch anything.
Aside from the MRI, all my xrays have taken about two minutes, and then I’m on my way. The staff has always been really friendly and helpful, too.
Hopefully I won’t have to come back anytime soon, but I won’t mind too much when I do.

Very nice place.
I had an MRI and a mammogram there. The staff is very efficient and courteous. Great customer relations.
The interior looks like you walked in to a nice hotel. It is very comfortable. The dressing gowns are well-​tended. One of those things you don’t think about until you get one that has tears in it and the straps are missing (take note Fresno Surgical Hospital).
The only reason I couldn’t give it 5 stars is the way they handle personal information. The paperwork had my SS# on it. They ran a black marker across it, but you could totally see the number showing through. I just don’t like my SS# dangling out for any of their staff to see. Hopefully they are all honest people.