Skyway Car Service Express

This car service consistently blocks my parents’ driveway, particularly car 710. The dispatchers have been beyond rude and they actually stated that they are not blocking so much that my parents (senior citizens) can’t get their car out. The people that work there are a disgrace!!!

This was the worst service I have ever received with a car company. First, the car base told me it was only going to be a 20 minute wait, which turned out to be 45 minutes. When he was taking us to our destination, he was on his cell phone half the time and didn’t even pay attention to where he was going. He ended up in a completely different neighborhood and finally had to put the address in the GPS to get to where he was going. If he had done that since the beginning we would have gotten there in 15 minutes. Instead it turned into a 35 minute car ride. This will be the last time I call Skyway.

I have been using this company for years. They are always prompt. I agree that the cars aren’t always the cleanest. Drivers are courteous and helpful with the luggage. I never had problem with them accepting the coupon. One driver did take wrong way home and tried to jack up the price but warned him I would call TLC and he backed off. Prices are good. Overall a good to excellent experience. If cars were clean would give 5 stars.

Not a big fan of this place. At times youll get a quote and then when the driver arrives, they try to charge you more.
One time i told them the cross streets of my destination, he got the name of the street wrong and when my 30 dollar fare turned into a 45 dollar fare because he stated, we crossed into long island, he said that was his bad but its 45 dollars.
Way to go, thanks for that one. Not my only unhappy ride with them. I call 2 – 3 different car services also to see how much and how long, why do i even bother believing 5 – 10 minutes will be 5 – 10 minutes when ive waited upwards of 20 – 40 minutes making me late for work.
These guys need to work on their service in whole.
⁴⁄₂₂ so i received a message from the business owner and while it is nice to be acknowledged, his words just ensured that i will never be using their services again.

The reviews need to be changed on Unilocal on this car service… By far best service I ever had to JFK and return to my home… There in time and the driver was the same guy in return… Will use again 100%

They really stink! I made the mistake of calling them because I got them confused with the Original Skyway located on 164^th street in Queens. I have used the 164^th street service for years as i am a flight attendant who is based in jfk. This Skyway on Fresh Meadow lane I called. The dispatcher was rude and nonchalant. Told me cab would be there in 10 minutes… well its a week later and i am still waiting. When I attempted to call them the line goes straight to hold and nobody ever picked up. ended up calling another cab, thats when i realized my error. If you may or may not want to reach your destination then they are the cab service for you.

Unbelievable. Taxi driver, #717, was actually parked in my driveway urinating on the premises. No one called for a taxi and we certainly didn’t call for someone to pee on the lawn.
These white vans are continually parked on 69^th Ave between 175^th and 171^st street in Fresh Meadows overnight reducing the available spaces for residents. The depot is only several blocks away but perhaps the drivers don’t want the dispatch to know they have parked the cars and quit for the evening.
When I confronted the dispatch several days ago to report this he assured me that all his cars were on calls. Funny, I was standing by at least two vacant vans with two others two blocks further away. Tonight, the infamous Van 717 was again parked by the house without its driver. Maybe he found another house to irrigate.
Keep your cars and your drivers away from our neighborhood and make sure your drivers are potty trained.
There has to be better car services we can use as an alternative.

They are fast & reliable — prices are the normal average in the neighborhood.
Cars aren’t always clean, & have an odor,
windows don’t always open… Don’t expect
too much with appearance — it’s not pretty.

WORST taxi service ever. Car actually never came. I called, they told me to call someone else.

Been using Skyway for airport runs for many years now. If I had my Unilocal account last year around this time, probably would’ve been at least a 4 star review. After my experience in February, I am generously giving them 3 stars.
Never a problem with getting a car in a timely fashion. They’re ususally outside my door within 5 or 10 minutes tops. Sometimes, it is a bit trickier when I call for them to pick me up at the airport. Can be near 30 minutes, give or take. Still, it was worth the wait for me as the price is (supposed to be) $ 20.00 plus the $ 3.00 discounted coupons…
My experience as of February is where it all took a turn for the worst… First off, I always get a price quote when I call for a car, as well as mention that I have the $ 3.00 discounted coupon (which this time I printed out right from the Skyway website)! The car arrived shortly after I called. Great… no problem! Upon arriving at the airport, I handed the driver $ 22.00 along with the coupon and told him that I got the authorization to use the coupon when I called for the cab. I even spelled it out for the driver: Here’s $ 22.00… $ 20.00 minus the $ 3.00 is $ 17.00 plus $ 5.00 for you. He said «Oh no no! I can’t use this coupon! It’s a photocopy.» I told him it was not a photocopy & that I printed it right from the website. He said he could not use it but not to worry… no problem. I did not have the time to argue. My boyfriend just pulled out several more singles & handed it to him…
Now… the return trip… Got in kinda late, near midnite. Picked up the bags and made the call. Confirmed the price & mentioned the discount coupon. This time I stressed that I printed the coupon right from their website but the driver that drove me to the airport refused to honor the coupon. I asked if there would be a problem & was assured no problem! And there was no problem, this time, with the coupon. When we arrived at my house I did the same thing again. Spelled it all out & this time the driver actually honored the coupon but told me the trip was $ 25.00 instead of $ 20.00. WTF? I told him I got the price when I called & confirmed it to be just $ 20.00 but he told me some story which I could not even near understand about why it was $ 25.00 instead of $ 20.00. It was late and my boyfriend & I were too tired to argue so again, he pulled out extra money & that was that!
After dealing with these drivers, I have to consider other options next time so I don’t get «taken for a ride» again! That’s exactly what it felt like…

Took this car service multiple times because I was too lazy to go on Unilocal to find a new car service. The cars are very old. The trunk doesn’t close all the way on some cars. They need to tie up the trunk. Some of the drivers going to the airport can hardly walk or help with the luggage. In those situations dispatch should send another driver. Overall this car service gets you to the location but it really need to make improvements with so much competition out there. Lost me as a regular customer.

I used to call Skyway pretty consistently when I first moved into this area and their service was always great. Drivers were courteous and prompt, prices were fair.
But these past couple of times were… not good. One driver showed up 30 minutes before the appointed time. I wasn’t ready… it was 5 in the morning! Turned out I was his last customer and he wanted to get home so he can sleep. When I got into the car, it reeked of BO.
Next experience, the driver showed up 15 minutes early, never got out of his car but did pop the trunk so my elderly Dad can help me put my luggage in. When we got to the airport, driver again never got out. I felt forced to tip him a couple of dollars because he knew where I lived!
I’ll be looking for a new car service.

Stuck with them after Delta cancelled a flight late at night and rebooked us for the next morning. Should have known not to do it when a Delta employee who happened to be leaving work told us to avoid Skyway, and suggested other companies that come by that take the voucher. Still, we were approached by 2 different drivers who seemed no different than the sketchy livery cab guys that lurk around the exists saying «Manhattan? Manhattan?»
Seeing no better option (and not wanting to pay out of pocket for the same ride), we got in a car with one of these creepy dudes — his car was clearly labelled to be from Skyway and had a cab license, so we figured it couldn’t actually be that bad. We were wrong.
First, he tried to hail more customers to get into his Honda Pilot, which seemed weird considering we were told the car was booked for us. He found one other passenger, who we actually happened to know as he was supposed to be on the same cancelled flight. The three of us asked him to please take us back to Manhattan… instead he took us to Terminal 3 where he tried again to get more passengers!
There, he met up with another Skyway driver, who had passengers going to the Bronx and Midtown. We were told we needed to go with the second driver, as it was more convenient to pair us with the Bronx woman (we were going to UWS), and to put all the midtown people together. So we were shuffled over to a Lincoln Towncar which looked to be about 20 years old, and finally were on our way.
The Towncar guy took over an hour to get back to Manhattan, despite being met with minimal traffic. He took the Van Wyck up to Grand Central Parkway, but then randomly decided to go down to Northern Blvd and the 59^th St Bridge — I’m assuming this 20 minute detour was to avoid the toll on the RFK. This included a few turns down shady alleys, where we actually thought he was going to stop so he could rob us, because these were barely public access roads.
We finally made it back, my previous affinity for Delta being severely damaged.
Lesson: If an airline wants to compensate you with a travel voucher, make sure they DO NOT book Skyway. I’ve logged a complaint with Delta… hopefully they dump these losers as a «preferred vendor.»

Ask for a quote on the phone and stick with that amount. If you ask the driver he might overcharge you.

Warning — DO NOT USE THIS SERVICE. I had the misfortune of having to take their car service from JFK when Delta bumped me from a flight. I have already complained to Delta and hopefully they will no longer use Skyway. First of all, they are thieves. They stole my Bose headphones and were shameless in doing so. Long story short, they said they were being held for me in their office and the next day when I called to remind them to bring them with them when they picked me up, they said that they were taken. When I complained, I was told, «We don’t give a f— about your headphones» and was hung up on. They also told me that they were not going to pick me up to bring me back to the airport. I called back and asked to speak with management and was told «I am f — – management» and was hung up on again. The driver was unsafe and took 1 hour and 45 minutes to get from JFK to Midtown Manhattan because he avoided all tolls as the previous poster also noted. He spoke loudly on his handheld cellphone the entire way. Unsafe!!! I think he was having an argument with someone. He would also push on the gas and brake pedals one after another and make the car jolt and stop abruptly every few seconds for the first 15 minutes of the ride without explanation. The guy in the front seat looked back and asked if something was wrong with the car, and the driver laughed and said «no, that’s me» and demonstrated it to him and continued doing it until he complained. The driver also made a big scene when a passenger did not tip him «enough».
There is nothing positive to say about this company — use at your own risk! You will have no recourse if your stuff is stolen, if it takes you five times longer than it should to get to your destination, or if you goodness forbid get injured en route because of their unsafe driving practices.

So after using Skyway for the past couple months for scheduled pick ups I was very happy with them. The last time I used them for a trip to JFK it was $ 20. They picked me up on time in a very nice mini van and the driver was very helpful.
That being said I DO NOT recommend them if you need a car right away. I called at 8 am for a car. First of all I was on hold for almost 10 minutes! That should have been my first clue. But I had such great experiences with them, I let that go.
I finally spoke to the dispatcher, he told me the car would be here in 10 minutes. Great.
Well, after numerous calls back and forth giving me the run around and a nasty attitude, they showed up almost 90 minutes later.
I will NEVER again use them if i need a car on the spot. I will use them again for scheduled pick ups. The cars are well kept and the drivers have all been nice but that dispatcher was an absolute pig.

20 minutes late and the driver stopped for gas en route. Enough said.

wow, 2 horror stories in a row…
Skyway is very hit or miss.
They’re positively TERRIBLE at picking you up on the spot.
Calling in and asking if a driver is currently available NEVER has worked out for me. I’ve done that 3 times and every time was simply a disaster; each time i’d call the dispatcher after 45 minutes of waiting to inform the them that i’ve found a yellow cab and am outta there. And yes, each time, the dispatcher wasnt the least bit phased and just said, ‘ok’.
They’re fine with scheduled pick ups. I’ve noticed that calling ahead works better and theyre quite timely, have GPS and accept coupons. Yes, coupons. Skyway distributes coupons in the local circular and their drivers do redeem ‘em.

I would give them zero stars if I could.
Horrible horrible service. I called at 8:30am for an 11am flight at JFK. First the operator told me that the cab will arrive at 9:00am. I asked if he could come sooner but was told that traffic from where they are to my hotel is bad. Fine, so 9:00 comes along, and I didn’t hear anything. I waited for anther 10 minute and called back again. The Operator said another 15 minutes. at 9:30am, I called again, and then the operator said he’ll be there in 15 minutes the traffic is pretty bad. Then I called at 9:45am (I was getting antsy because well my flight is at 11:00am and I have to check in luggage, etc, etc)
Finally I called again, and this time the operator said well the cabbie is an hour away. I told the operator that my flight is at 11, and all he could say is you better get another ride.
I was so mad, I hung up on him. If he told me at 9:15am when I called that the guy is 45 min away, I would have arranged for another transportation.
If you want to get to your flight on time, I would suggest not using them. I would never never never use them ever.

I was pretty disappointed.
My driver took 30 minutes to get to JFK, first off, and I was headed to Newark Airport.
He managed to take a round-​about way up the Van Wyck over to the Long Island Expressway (495 W), and cheaped out by not taking the Midtown Tunnel which was traffic-​free. Instead, he made his way over the Williamsburg Bridge and stuck us into 20 min of traffic on Delancey, and all the while, listening to 1010 WINS news coverage that the Holland had a 20 – 30 min backup, still managed to get into the traffic jam there and we waited for 40 min to get into the Holland. When I asked why he didn’t take the Lincoln Tunnel, which was clear and no delays according to 1010 WINS, he said he «didn’t know how to get to the airport from there». Are you serious? A driver that doesn’t know the main roads in and out of the area to the airports? He could’ve taken the Lincoln to 1&9 South, completely empty of traffic.
Not only does he skimp on a toll road to get over to traffic-​filled lanes, he doesn’t pay attention to traffic, and he slows for everything… driving 40 on the Pulaski Skyway (the limit is 50), and he takes 22 minutes to get from the Holland Tunnel over to the Newark Airport. I take 12 minutes normally, and that’s with heavier traffic than he faced.
In the end, he took 2.5 hours for what normally takes me 45 minutes to get from JFK to Newark.
Horrible.
The only saving grace on not getting a 0 on this was that I didn’t have to pay. Someone else had to fork over the money for this terrible ride.