Factory Eyeglass Outlet

Reasonable pricing… but bad customer service (not willing to work with you based on circumstances).
Had lenses put in for two pair of Rayban frames and one of the lense got dented (not scratched). Try to tell them that I had just purchased these lenses last month in Sept. and that as a good customer who gave them over $ 700.00 worth of business… was wondering if they can do something about the dent. Their idea of a deal was to charged me $ 155.00 for one new lense which equated to half of how much I paid for the two original lenses… not much of a bargain.
Had they said. ok we will charged you $ 100.00. that would have gone a long way towards keeping a customer happy and making one customer. a returned one. but they wouldnt even budged.

I really like this place! It has a good selection of trendy styles for women at a low price! Granted, it would be nice if they also offered some more pricy and higher quality frames that lasted longer, but the price is really great for such cute glasses! I always get asked where I get my glasses from when I shop here! The service had been impeccable both times I’ve been there, and I recommend it!

Yes, the prices are good. And they have the same excellent optmetrist, and his prescriptions have always been dead-​on. I’ve been a loyal customer for 20 years. I picked up my new pair of glasses ⁷⁄₂₄: Within a few days the nose piece fell off (screw loose) and the temples needed adjustment, as the glasses were slipping. Went in today to have the repair and adjustment done. The tech adjusted the temples so they became substantially shorter, and then strightened them when she realized her mistake. She then defered to another technician: I explained to him not to shorten them, but to bend them in toward each other to tighten against my temples, thus preventing them from slipping. He proceeded to do the same thing the previous tech did (he didn’t listen to a word I said.) So, I repeated the whole explanation, so then he did the adjustment correctly. I asked if all the adjusting would weaken the temples and cause them to break. He said: «What am I, a mindreader?» I then repeated my concern, to which he responded: «You are very annoying.» Obviously, I cannot and will not spend my hard-​earned money with anyone who calls me annoying. I may spend more elsewhere (there are other budget-​conscious vendors out there) but FEO no longer has my business, nor will I recommend them to anyone, whcih I’ve done a hundred times over the years. I do NOT recommend them, unless you are okay with being insulted. They are perfectly okay with insulting me, and you.

I have been going to this store for a number of years. I have about 6 pairs floating around my home because they’ve lasted me so long. I started shopping here as a college student and their prices have only just increased by maybe $ 10-​$ 15 to accommodate the UV requirements on glasses (helpful). Either way, they’re more affordable than most options out there. They also have the nice option of having your current glasses scanned to obtain the current prescription.
As an out of stater, whenever I’m in NY I try to make it a point to go. It costs $ 15 for delivery /​glasses. Since I have no way of picking them up, it’s worth it. I try them on and they come in about a month (be patient).
They have a descent selection, but if you’re looking for name brands you’re not going to find it here. That doesn’t mean they aren’t trendy or stylish. Plan to be there for at least an hour trying on different glasses.
Recently, I got prescription sun glasses and I love them. Just tint your second favorite pair!
Wish I lived closer to get my glasses repair (usual wear and tear).
They’re not open on Saturday, Jewish owners, so save your Sunday for a trip there.

I bought my reading glasses (and now also distance glasses) from Factory Eyeglass outlet over the past 10 years. The selection, for me, is fine and you can’t beat the price. The frames are discontinued styles (no problem) and I have never had a problem with the lens being incorrect. If you have a problem with a repair, they will fix at no charge. I refuse to pay hundreds of dollars for designer glasses when the glasses here work for me perfectly.

Yes they have cheap glasses. Mainly went in there cause I was excited to get hipster glasses that they had. Well they are really the old man reading glasses but I wanted to use them as my hipster glasses. It’s called being innovative.
Either way went in there had the worst stink eye with a unibrow from the girl at the counter. Then a nice young boy attempted to assist me while another guy, who I swear must have had the Napoleon syndrome, was assisting another couple. He might have yelled at them 3 times within the 10 min I was there. «You want these glasses or nnoooooooo» yelled Napoleon at his customer. Hey I guess being pushy and rude is the new customer service and the way of schmoozing the customer. Anyway, the guy kept rolling his eyes, huffing and puffing and shaking his little head with everything everyone said! I mean dude lets be nice. Shoooot.
Anyway I give it two stars because I really like the cheap old man reading glasses. Everything else blehhhh

This place has many positive aspects: good priced entry-​level glasses, fair priced repairs for glasses, all-​in-​one shop for all your vision needs. They aren’t as predatory in their sale of glasses as some other places. The guy behind the counter was friendly and articulate, something you don’t encounter too often in Queens anymore.
Now the deal-​breaker: the optometrist/​ophthomologist that does (I don’t know if he is still there) contact lens exams/​fittings is a scumbag. Like a real piece of trash. First of all, he is a repulsive fat man with dirty hands, overgrown nails, and always comes out of the ⁷⁄₁₁ next door with this gluttonous demeanor. Now this is obviously not enough to call a person a scumbag, I know. Well, he is a terrible doctor as well. He measured my vision incorrectly, prescribed me the absolutely worst contact lenses possible, which resulted in me thinking that I was allergic to contact lenses.
Turns out, he just coerced me into buying the Focus contact lenses because of his massive markup — priced 4x what you can get them online for. He makes it seem as if they won’t just write you a prescription and let you order wherever you want, that you can only order from them. He will try to persuade you to buy into some bullshit contact lens plan that gives you a free checkup to make sure they fit well, and that everything is OK — don’t buy into it. Avoid at all costs!

Upside is price. Downside is waiting for the glasses, no instant gratification. Eye exam was acceptable, counter service was acceptable, and selection was acceptable. When I walk into other pace, I expect immediate service, and when I don’t get it, I walk out, because of the price. This place you wait in line sometimes, but the price makes that acceptable. The the question is do I have the time, and do I want to save a little money. If the answers are yes, then I’ll go here.

I will never again pay $ 800. for prescription glasses. Now I won’t cry if/​when I lose or break my glasses. Decent selection & very reasonable. Same price for new frames & lenses or to just change the lenses. So if you get bored & want a change, this is the place to go. No frills, but that’s OK by me. Staff is either super nice or NOT.