Walmart

Miss Taiena deserves a promotion please. I was at the store an hour ago, was torn between 2 Super Bowl shirts (the last 2 large sizes left) and finally at checkout, picked one and left the other with the cashier. As I’m doing this I’m thinking, what if one of my coworkers didn’t find a Super Bowl shirt, I should grab the other one too, yet I didn’t. Sure enough I come home, chat with a coworker who doesn’t have a shirt.
I call the store at 2 mins before closing (11pm) and the FANTASTIC Taiena picks up. This girl was so eager to help me, it felt like my best friend was on the other line trying to run around and do everything she could to find me that very same shirt I left behind. I live and breathe customer service so her act will not go unnoticed by me. She found the shirt, called me back and made great arrangements for me to pick it up. Even called me back one more time to say she had changed the pick up department to ensure my shirt does not get lost. People can be taught how the systems or how a store functions but you cannot teach someone how to truly care for a customer’s needs. Taiena, YOU ROCK!

I was in the queue for returning online purchase. There was only 1 person ahead of me in the queue. The staff kept me waiting another 20 mins as they did not knew how to accept online returns.
I had the receipt. It seemed their system was recently changed… But they did not even bother to communicate that to me. No apologizing either. So returning one book takes more than 30 mins here… Can you believe this.

PICK UP FOR ONLINE is in the VERY BACK of the store with an orange sign. See my photos for referenced. Wish they told me that on my pick up order email and text instructions. I stood in line at the front customer service line for nothing. Since I don’t like walking around too long at Walmart I opt to order online and do free shipping or free pick up so it limits the time I have to be in the store. One of the items I ordered was cancelled because turns out they didn’t have it in stock.
INSIDE: to the right is customer service and bathrooms. Atm machine was out of order and a big shopping cart filled with random stuff in front of it.
Walk further and there’s a salon. Walk further and see McDonalds. Walk further and there’s some kind of makeshift office with curtains. Weird.
Standard looking Walmart with food aisles and refrigerated food too.
PARKING: big outside lot.
Overall ok Walmart. But somehow I feel grungy when I’m at this location and wish they put a sign up front that online orders are at the back of the store.

This Walmart is kinda of meh. Some workers are willing to help. But don’t know much about their store or inventory locations. While some just hates it there. The web pick up is the worst. BUT it’s never busy there so getting what I need is quick.

While this review isn’t for this particular Walmart SPECIFICALLY, my problem with their policy occurred here. I’ll apologize in advance for singling this one out, but here it goes:
For Christmas, I bought my brother-​in-​law a FitBit Charge from their online website. When I gave it to him, I realized that the band was indeed too big for his wrist so I consequently told him I would go exchange the item myself. Thinking an exchange would be simple since I wasn’t asking for my money back but just a change in size, I asked my hubby if he could take me that weekend.
After stopping by FOUR DIFFERENT WALMARTS, we finally got to this one that had the size I needed. Relieved that the hunt was over, we patiently waited in line until it was our turn. Once we got to the register, I explained to the woman there that all I wanted was to make an exchange from the large size to the small size.
She began to tell me that she couldn’t exchange the item since I bought it online and that she would have to return the one I bought and then start a new transaction for the one I want. Fine. That was alright with me… until she continued to say that I would have to re-​buy the FitBit charge for the price it was now, which was $ 129.99 instead of the $ 90.30 that I had bought it for previously.
ARE. YOU. SERIOUS? I just want to make an exchange for an item I ALREADY paid for. Not only are you not letting me make the simple exchange, but now I have to pay $ 40 MORE for the same exact item except for the fact that the size is different? HOW DOES THAT MAKE ANY SENSE?
Fuming beyond comprehension, I bit my tongue, politely thanked the lady for her help, and quickly walked outside before commencing to rant at full speed about how idiotic their return policy was! Luckily, my hubby was more level-​headed than I was so he offered to call their customer service and see what they could do.
Unfortunately, it was true. I couldn’t do a simple exchange. I would have to return the one I bought online and buy the one in store at a higher price. However, once I bought the new FitBit, I was to call in and ask for a price adjustment that will supposedly be easily rectified. The person then gave me an incident number to report to the representative once I call in (which had to be the following morning since it was so late) and then all changes should be made.
Lo and behold, rectified it was not. Apparently, Walmart doesn’t do exchanges for online items, only returns and replacements if defective. This has by far been the worst return/​exchange policy I have ever encountered. The representative tried to make things better by giving me a $ 40 gift card, the equivalent of what I had to chip in for the Fitbit, but honestly that money still goes to Walmart and I wanted my money back.
It’s this kind of policy that makes buying from Walmart such a nightmare. I should have just paid $ 10 more for the FitBit from Amazon because the exchange process there would have been much, much simpler. After this whole fiasco, I am most certainly done with buying merchandise from Walmart. Their policy is just too much of a hassle. Never doing this again!

Okay to add to the below statement I understand why they don’t want to take returns without a receipt. Just witness a shop lifter taking off running from the cops that were about to pick him up
Instead of complaining to corporate, I’m going to recommend them add more security. For both the customers safety and employees.
Hopefully things will change and the store can change their store policy to the corporate policy.
So apparently this store can make their own rules and ignore Walmart Policy about returning items without a receipt.
Store Manager and assistant Roann and Diesel Matthew said that Walmart is no longer accepting returns without a receipt and it’s at the managers discretion to change Walmart’s corporate policy.
I’m pretty irritated because I received $ 10 mattress pad that I didn’t want and two dog treat bags. Most likely less then 18 dollars. More reasons why I hate Walmart.

I usually buy all my electronics and household essentials in walmart, recently I bought an apple iPad and want to return it back after 3 days (even i didn’t open the pack) .they are not taking the product and has worst customer service ((her name is janeth), even i have the photo of my bill and the card which i paid through .I never recommend walmart if the customer service turns out to be the same. please make sure employees over there know the return policy.

This Walmart has a wider selection often at lower prices compared with Target or Costco. When there are things I need that aren’t available at Costco, I go to Albrae or even stop by on my way home from the other two stores.
I was overjoyed to see another Unilocaler Savanah-​Rianne D. compliment Everett in the photo/​electronics department. He was exceptionally knowledgeable and helpful to me several months ago.
At the driveway leading into Albrae closest to Stevenson, the traffic flow is less than ideal. Cars and trucks have weird ways to get up to the point of exit. Dangerously, someone cut the corner when he made a left turn into this Walmart. I often will park facing the entrance drive closer over to the building so that I will automatically get into the line of vehicles ready to exit. Whatever you may think pro or con about panhandlers, they usually flock to the point of exit and complicate the traffic situation. In summer weather, there are many vehicles that park at the west end of the lot nearest the shade. None of that bothers me since the more exercise I get walking into the store, the better.
I was disappointed that the Redbox was moved away from the exit doors and is now over by some cash registers. The latest is that a grade schooler leaped in front of me just as my finger was reaching to the touchscreen.
At this store, I use the self-​checkout as much as possible.
The electronics department, yes the one where Everett works, has a rather broad selection. I don’t know whether or not John Pena still works at this Walmart, but as of several years ago he was very helpful also in the electronics department. I think that John Pena also became a manager of several departments.

The five stars are for two specific individuals who helped me today in the photo/​electronics department! Stephanie & Everett (?) I believe is how you spell it were amazing. He normally helps me with everything but while he was on lunch Stephanie, a supervisor, took great care of me.

This location has the worst customer service and returns policy among all other walmart locations. Apparently, no more returns nor store credit without a receipt because they are now enforcing the rules.
Besides that, this store is clean and looks newish. Has a mcdonalds inside, a frozen section but no produce section.

This review is based only on my experience with actually calling the store.
I called to ask if they sold a certain item in their store. After waiting for about 5 minutes, someone finally picked up on the other end. To my surprise, it was actually an employee from the electronics department, and it was weird because I called the store’s main phone number; I thought that it would at least be someone from their Customer Service department. Anyways, after asking if I could be redirected to Customer Service, the guy said that he will send my call their way. I waited for another few minutes until a different person picked up. From the Electronics department! WTF?! Once again, I asked this person if I could be redirected to Customer Service to which this person said ‘Sure,’ and then him asking someone in the background, ‘hey, how do you send a call to customer service?’ Ugh. I just hanged up.
Seriously Walmart, you have got to teach your employees how to use a store phone.

They just remodeled this walmart so it looks a lot better than it did before. I think it’s one of the more nicer walmarts since it always organized and things are not misplaced. Theres always AT LEAST 5 registers open, I’ve never had to wait in a long line to check out. They also always seem to have self check out open.
This walmart doesnt carry that much food products, more of what you would find for microwavables like bagged veggies or hot pockets etc etc.
Personally I’m not a walmart person Im more of a target person but if i want something affordable I’ll always come to walmart.

I ordered diapers online and received a response that the item was ready for site to store pick up within 2 hours.
Once we went to pick up the item (the next day), we wait for 45 minutes, asked several employees for help, and called customer service several times to get a sales associate to help us. No one showed up.
After we left without our item, I called back and the sales women kept hanging up on me and told me she would grab someone for me for site to store, I asked her to speak to a store manager because this is a waste of time. I was literally on hold for 20 minutes waiting for someone. Hung up and will call back to complain another day.
This Walmart was not busy and was not your typical Saturday madness. There is no reason for the sales associate to hang up on me and tell me she is paging someone to site to store and for the sales associates there to give me the run around. Never going to this Walmart again.

This review is for the Sports Department.
I went all the way to this Walmart from San Jose because this was the only Walmart that had the item I wanted. Although this Walmart had my item, it took HOURS to get it from the back storage. Not minutes, but hours. I had to wait an hour and a half just to get it because apparently workers weren’t registered to take it down. They told me they were on break, but for a whole hour noone was registered to take it down? They only have one person in the Walmart thats registered to take it down. Thats just crazy.
+Mitos (idk how to spell her name) was a good worker and was on top of trying to get my product. I think she was helping me while on her lunch break.
Also, calling this store is just useless. They literally would ask what you needed, then proceed to put you on hold for hours. I end up hanging up. I’ve never encountered a Walmart like this.

So my 5 yr old daughter is a reck after our last trip to Walmart with dead fish floating every where people are not taking care of them no matter what kind there animals an need to be taken care of!!!

This review is for the FISH DEPARTMENT.
this store should not sell fish because the employees don’t clean the water. I shop here 3 times a week and all I see is dead fish, DIRTY tanks, and dead BETA fish due to NEGLECT.
to feed the fish they pour a hand full of fish flakes (you can see the LARGE amount of flakes) and leave them alone for a month till its time to put in the new shipment of fish.
I don’t see how this is right. Yea just some dumb fish but it’s cruel. obviously no one is buying them if they are all dying so why keep getting more fish?? I’ve provided some pictures I took today of some dead fish.

Standard Walmart. They sell fish! (Not sure if all Walmarts sell fish but this is the first time I’ve noticed it if they do)
There is a McDonald’s and a nail salon inside. One redbox kiosk. They also have a key copying machine.
It seems a little dirtier and disorganized than most Walmarts, but I did come right before Christmas. They sell a lot of holiday stuff.

i wonder why there’s this Walmart when there’s one like 2 miles away. then after that it’s another few miles to another Walmart. There’s so many! Anyways, this Walmart took over the Costco that used to be here before it was moved to Pacific Commons.
the parking lot seems to be as much of a mess as when it was a Costco. The layout seems to be ok but it’s not like we do more than shop for vitamins, shampoo, soap, and/​or makeup when we go here so we’ve really only explored like ¹⁄₁₀^th of the front of the store. The clientele here seem to be from all roads of life and well all smells of life. The place itself is fairly clean and organized.
Regardless, it’s ok for what we need and it’s conveniently located when we’re shopping around the Stevenson area.

This review is for Walmart’s pick-​up service. So I ordered a pre-​paid phone online and wanted to pick it up since I had the option to pick it up the day of my order. I waited to receive a confirmation and the time for the pick-​up. The pick-​up service place is all the way in the back of the store, near the restrooms behind the electronics.
When I first got there, there was no one working. I didn’t know how I was supposed to get their attention so someone would help me out. I waited for maybe 5 minutes and one worker walked by and asked if I needed help. I mean, yes I do, because why else would I be waiting. So I told her I needed to pick-​up an item and showed her my receipt. She was working very slowly and was very sluggish. Maybe I was just impatient but I felt like she just didn’t want to be there and that she just didn’t want to do anything. She scanned my receipt and got my item. She kind of slide it onto the counter like she just didn’t care. I mean, I got my item after all, so I guess that’s fine.
Overall, the service was very slow and it just seemed to me that she didn’t want to be there at all. I guess I can’t blame her. Maybe she was having a bad day. I would come back to give it another chance. Maybe it’ll be better with a different employee. This location is also the closest to me.

How can you give Walmart such a low rating? This place is your best bet to finding anything for a cheap price… I think. I believe all Walmart locations are the same but this location is pretty cool because of the women who work at the eyebrow/​nail salon next to McDonald’s greet you so happily.
I’ve never ran into a mean or rude employee here. Everyone basically does their own thing, you know, until you finally ask for some assistance. All the aisles are pretty straight forward. You’ll find anything.
Also, the workers at the McDonald’s here are really nice too. :)