VFMS Janitorial Services

* Vero Facilities are the best cleaners. They are super-​fast, efficient and thorough. We work in the Medical Company and Clean Lab is a must for us. Their prices are very reasonable and I wouldn’t hesitate to refer them to friends and family also. Now overtime clients come over. They always compliment on how clean the place looks.

The team that was sent was very efficient and I am pleased with their work. Our house is a ranch style with lots of different cleaning surfaces, but everything was left in great shape. Can’t comment on the Groupon complaints but I was certainly satisfied with the price and they finished my house in an hour and a half. I also appreciate the fact that I didn’t have to show them how to clean my Viking range, which prior cleaning crews didn’t clean thoroughly. The picture of the streak on the oven door that was posted is really unfair. Self cleaning ovens leave deposits, but manufacturer’s caution against using abrasive oven cleaners on your range. I for one don’t expect to have a cleaning crew do my oven with caustics. All in all, a very satisfying experience…

My weekly office cleaning always happens on time, efficiently, and with excellent results. As a car dealership we track a lot of grime into the office and the bathroom gets used a lot by a lot of different customers — so having a top-​notch professional cleaning service is worth way more than the very reasonable rate!

They are not professional in dealing with their clients. Their work is sub standard. I would not recommend them to anybody.

We tested out 5 – 6 cleaning services and we went back to Vero Facilities because they were the best cleaners. They are super fast, efficient and thorough. We live in Alameda so I think they come out there on Fridays. I don’t think you will be dissapointed with their cleaning service. I get the other Unilocal complaints due to the groupon deal because I was frustrated because they didn’t staff up to the amount of business they got from grouypon. Now, you can actually communicate with them quickly via email and phone.

I recently stopped using this service due to inconsistant cleaning. When they first started they were pretty good. Had to have them come back and re-​do a couple of things. When I called to talk to Veronica the owner she said that they are getting so many new clients that they are training new people and thats why I havnt been getting the same service. Well if you cant hold onto your current clients then what good are the new ones?
Mangement need to oversee the job more than they are doing. I reccomend not using them now.

I contacted Veronica for a one time move in cleaning. She was recommended by a friend. Since I HAVE to move today, and the only time slot open was 7−9am the same day. That’s OK, because I only gave them a few days notice. Veronica was responsive and polite. I have a 3 br 2.5ba town home. And the price quoted was $ 190.
So this morning, they arrived 15 mins late. 3 people. One of them was wiping the a pantry door. I noticed there’s some stain stuck on it. And she just left it like that. I thought she was gonna get back to it. Nope. I had to ask her to wipe it again to get it cleaned. There were a few more things that I pointed out for them to clean:
1. Base boards upstairs weren’t touched
2. Kitchen cabinets weren’t touched
3. A gap between the fireplace and a wall which is filled with dead ants wasn’t cleaned.
4. Tech desk upstairs wasn’t cleaned
Things they promised to do but didn’t:
1. Inside of oven
2. Windows
3. Blinds
4. Bathrooms floor
5. Bath tubs
6. Stand in shower in master bedroom (they just cleaned the glass door, not the edge, not the tiles)
Oh. .they scratched my stove top too. .I will upload pictures when I get to my laptop.
They didn’t remove shoes, and of course, their dirty shoes left stain on my newly installed carpet. Theres a foot print in my half bathroom.
It seems to me that they were rushing to another job.
Don’t trust the good reviews here. Also look at their Unilocal listing under Vero’s janitorial.

I had VFMS come by my business to do some pressure washing and polishing of the floors. Their staff was extremely polite, professional and arrived on time! It felt like they did the work so fast and the results were immaculate! I should have done this as LONG time ago and had no idea that they could literally transform my existing floors to look just like new again. Now overtime clients come over. they always compliment on how clean the place looks.
Their prices are very reasonable and I wouldn’t hesitate to refer them to friends and family… as a matter of fact. I already have my mother nagging me to give her VFMS’s number for her home since they do maid services as well.

I used Vero’s for my home several times. At first they were fine and did a nice job. However, I asked them to vacuum my floors and not simply use the duster as that just moved dust around and did not remove it from the floor. I spoke with their manager who was sent out the next visit and she tried her best to direct everyone. That worked only once and the next time they were out they were back to using the duster.
When I brought this up to Veronica the owner of Vero’s she was not successful in getting her employees to do this rather simple request. I even told them they could use my vacuum cleaner! Nope, they wanted to use that duster even after I had told them that is not what I requested.
I also noticed other shortcuts in just about every room. Things were only topically wiped off and not actually cleaned. Now I’m thinking ‘why am I paying this company to do this half-​hearted job?‘
It seemed that whenever their crew was there they RUSHED through the job and did not spend adequate enough time to do good work. I was not expecting white glove service, but certainly a minimum standard (no one does a good enough job than you can yourself — but who has the time for that?). Even with 3 to 4 people each time (which makes it efficient for them) it certainly takes longer than just 40 minutes to do a whole house.
I brought all of this up to Veronica and told her that I would need to find another company as I was not happy with their quality. She seemed ineffectual as if managing her own employees was beyond her control.
I felt I had given them several chances to correct their work but my patience had run out. I was not paying for this through Groupon as several people who wrote reviews did.
But either with a coupon or not, if a company is offering their services to you they should meet certain standards.
This company does not.

I just had my house cleaned by VEROS and am extremely satisfied. I’m so glad I didn’t read the other Unilocal reviews before hiring this company because they would have been misleading. I was actually referred by a friend of mine who was happy with their services. I’m assuming the others had a possible bad experience because of the whole Groupon deal. The company might have been overwhelmed or something, but I had a wonderful experience.
It’s the Holidays and I knew they would be busier but I was able to schedule a time that was convenient for me. I really needed to get the cleaning done soon because I was moving out of my place in a couple weeks. I was able to make an appointment and Fatima, the girl who helped me, was absolutely fantastic. She really tried her best to make it easy for me. She also had extra people come by to finish the job quickly.
The crew arrived a little early, which I really liked. There were four people who cleaned the house. They were extremely efficient, friendly, trustworthy, professional, and thorough. There is no way I could have cleaned my kitchen that well. I actually thought it couldn’t look that way! I don’t have a huge house, it’s a 2 bedroom, 2.5 bathroom condo, but they finished everything in just under 90 minutes. It was amazing. At one point, I was working on my computer and I had three people in one room cleaning every corner. I could really get used to this!
I highly recommend VEROs. The customer service and work was excellent.

Thankfully Groupon refunded my money. pheww.

I purchased the 2010 Groupon from this company and just last week had them come back to my house for a cleaning before my sister arrived for a visit (about 9 months later).
As a business owner, I’ve always shied away from offering any Groupons and many of my friends and family can’t understand why. The truth of the matter is that Groupon can be a double-​edged sword. If you oversell and can’t meet the demand, you will be punished on review sites like Unilocal.I read through Chris L’s review and, if what Chris said is true and there wasn’t any limit to the number of Groupons sold… YIKES!
When we scheduled them for the Groupon, I got a group of three ladies that came out to my house. They were about 45 minutes past the time they were supposed to arrive. I’m OK with that… that’s why Comcast gives you a two hour window. These ladies came in, said «Hello», and promptly cleaned the hell out of my house in about 70 minutes. They got EVERYTHING. Dusted all corners, baseboards, blinds, light fixtures, etc. They scrubbed floors, kitchen counters, fire place. And they got my glass sliding door on the shower completely clean of all the lime I have been trying but failing to remove. When the ladies left, I got their names (because I appreciate hard working people when I meet them).
This past week with my sister coming out, I wanted the place to look its best. I called and set up the appointment and was pleased to get the same cleaning crew I had last time (minus one who didn’t work there anymore). So after organizing and spring cleaning the extra layer of junk that always seems to accumulate, I brought in the professionals to do all the hard stuff. Again, they did a FANTASTIC job and the place looks great.
I highly recommend this company, at least under the circumstances I hired them for. Some people like to have monthly or bi-​monthly cleaners and I cannot tell you anything positive or negative about that. If you have a Groupon and are mad about it, Groupon will offer refunds when the vendors fail to complete their end of the bargain. So maybe go that route. But I have to say, the service I personally received, they definitely deserve ⁵⁄₅ stars.
A couple of things you need to remember:
1) They are house cleaners, NOT personal organizers. If your S#!t is laying all over the place and piled high, how the heck are they supposed to clean? They will dust, wipe, sweep, etc, but they are NOT SUPPOSED to be organizing your entire house.
2) They are a SERVICE based industry… the LAST person whose house they just worked on is JUST AS DEMANDING as you are. If they are a bit late or behind, you have to understand that and exercise a little patience.
3) The workers bust their behind every day and they have been placed in the unfortunate position of working for a company that became over-​comitted to Groupon. Don’t take it out on them… give them a tip if they do a nice job.

Like most of the recent reviews, I purchased a groupon back in 2010 because at the time we were in the search for a good cleaning service. When my bf called to schedule an appointment, he was told they were booked until January 2011. At the time, I thought it was understandable considering they must have had more appointments with the offer on Groupon.
So he called back in January and was able to schedule a walk through. Similar to what Jennifer B. wrote, they DID NOT SHOW UP! It was very unprofessional on their part and inconvenience for us. Since then, my bf has exchanged emails with them on several occassions and was finally able to book an appointment.
I will update if the cleaning service turns out to be spectacular, but somehow I doubt it.

Like many of the other Unilocalers I could probably write a book on my experience with Vero’s. I too also purchased a $ 45 Groupon for a two hour cleaning.
First of all it was hard as hell to get in touch with these people. It took me a couple weeks to schedule an appointment. They do not pick up the phone and do not have an answering machine. Seriously what kind of business doesn’t have an answering machine!
When I did get in touch with someone they told me that they were over booked with Groupon users and couldn’t come to my house for another month or two. However, after I mentioned that we currently have a housecleaning service and were shopping around for a new one (which is sort of true… we do have a housecleaning service but aren’t shopping around) an appointment for next week suddenly opened up. FYI — They quoted me $ 90 for a monthly service for a 1120 sq ft house. We currently pay $ 138 with our current service.
Day of the cleaning my kid was sick, so I tried calling to reschedule. Based on the above info do you think I actually got a hold of somebody? No way. At this point after reading all the horrible Unilocal reviews, I just wanted them to come and get the cleaning over with. My sick kid could deal.
Two men showed up mid afternoon. I left with my sick kid so they could do their thing, but came back early to check on their work. I was gone a hour and came back to them leaving. Groupon promised a two hour cleaning. Again at this point, I was like whatever.
I did a quick inspection and realized they didn’t even vacuum the main rug in the living room. Are you kidding me!?! Of course I made them do it before they left.
After they left, I did a more thorough inspection. My findings: Not a great cleaning, but they did most of the basics. However, they didn’t wash my kitchen floor. Again, SERIOUSLY, I don’t expect them to clean every nook and cranny but the kitchen floor? Come on! My house REEKED of cleaner and all the knickknacks were out of place. I will say they did do a decent job cleaning my hardwood floor.
Am I pissed? Not really. Spent $ 45 and got what I paid for. My usual monthly service is triple the price, but they do a much better job than Veros.
Would I hire these guys in place of my current cleaners? No way! I’d rather pay triple the price for a better job.
Groupon users if you still need to cash in on this service it’s really not a bad deal. However, don’t expect much and good luck getting an appointment!

Keeping this Unilocal comeback short and sweet so here goes…
My girl friend bought one from groupon to be used on her newly bought Condo (congrats again babe). Both her and I were excited to see how well the place can be cleaned up from some professionals but wow on how they did not impress us…
Random notes:
— They kept watching the clock to see if it’s been 2 hours yet since they started cleaning; asking each other how much time is left. (They thought my Vietnamese girlfriend couldn’t understand Spanish. They also made other remarks since they thought she couldn’t understand but I’m not going there…)
— Since my gf is young, they thought they could get away with a half-​ass job. (Blinds were still dusty, patio was still dirty, some windows were untouched… we’re talking about 3 cleaners in a small condo)
— They rescheduled 2 TIMES. 2 TIMES my gf’s schedule got screwed up. For instance, she took time off work both times till she finally demanded that they better show up.
— We had a house warming party and we cleaned the place up ourselves the next day and noticed it was 5x cleaner than Vero’s «cleaning» job.
— They did show up on the 3^rd try but check this… They call my gf 2 HOURS before the appointment time and said they were already waiting at the condo complex. She’s busy at work, you fools…
1 Star for a Groupon Deal and I still feel we got ripped off.

I purchased a Groupon for Vero’s service. I contacted them to get a quote for an apartment move out cleaning, applying the Groupon discount. Veronica was very nice and made every effort to accommodate my schedule. Considering how many Groupons were sold, this was not easy — I’m sure.
On the day of my appointment, three people showed up and started cleaning the outside of my windows while they waited for me to arrive and let them in.
Sadly, the movers did a less than acceptable job the day before my appointment. So there was still stuff in the closets and food in the fridge. I asked them to work around what they could and ignore the rest — I would just have to deal with it on my own. They agreed and started working on the inside.
I left the crew working for a little while, while I attended to other moving related fires and came back a short time later to see the carpets shampooed and much of the cleaning already finished.
Things were looking good so I figured I’d let them finish alone and come back later to lock up.
When I returned that evening, things looked and smelled good. But it was dark and I couldn’t give a good inspection. I got a call from Veros sometime in that period and I gave them a positive but incomplete review of the work with tentative plans to start monthly service at my new place.
The next morning I came back to spackle the nail holes in the wall and start unloading the closets and fridge. I was able to get a better look of the cleaning and noticed some obvious oversights:
The walls and baseboards were untouched
Some of the corners had cobwebs
The corners and edges of the counter tops were dirty
Smudges on the lower cabinets
The perimeter around the stove and fridge were not clean
There was also a large smudge on the backside of the bedroom door that was probably unnoticed since the door was open.
The oversights were easy to clean, but annoying. More so because I couldn’t spackle without wiping down the dust and cobwebs first.
There also seems to be a few spots on the carpet that were not removed by the shampoo, I’m hoping a spot cleaning might do the trick. Not sure if Veros tried and not exactly a complaint — just statement of fact.
Overall I am grateful for the work, but would probably do the cleaning myself if I didn’t have a coupon. I still plan on using them for regular maintenance, keeping a close eye on the areas of weakness.

This is a review for a one time cleaning provided by Vero’s through Groupon. I was so excited when I saw cleaning services on Groupon that I bought 1 for myself and 2 for other family members as gifts. So they stopped by on a Monday morning (they only come during weekdays which is pretty standard). The good thing is they did arrive on time about 10 minutes early but the service was not up to standards. 3 cleaning people came like the Groupon stated but they did not stay the full 2 hours. They left after about 1 hour and 15 minutes. I had to re-​clean our bathroom sink. I couldn’t tell if they had cleaned it or not and trust me, I am not a neat freak or very picky so if it didn’t meet up to my standards, that is just sad.
Another odd thing was they were looking through the cabinets under our bathroom sinks and I wasn’t sure if they were using my cleaning products or their own. I did see one lady spray Shout (the clothing stain remover) all over our shower/​bath area. I tried to explain nicely that Shout was for clothing, not tiles.
I had to cancel my other 2 groupons I bought for my sister and sis-​in-​law because my sister is a bit OCD and she would re-​clean the whole house after they left.

We purchased a coupon on groupon to have our house cleaned. They showed up a hour earlier, which is fine, but they completely missed a whole room, and didn’t bring their own supplies (which we were told they were going to).
They started downstairs in the kitchen, living room, and family room. The carpets were cleaned, but our kitchen counters weren’t wiped down. It took them a full hour to finish our downstairs, then the proceeded upstairs. Our sinks were not throughly cleaned and they missed a whole room, even though there was 45 minutes left. I had to tell them, and then did a poor job.
I don’t recommend their services at all.

I purchased Vero’s cleaning service through Groupon. There was a deal for $ 45 for Two Hours of In-​Home Cleaning from Vero’s Facilities & Maintenance Services ($ 125 Value). On their advertisement they said 3 cleaning people will come and clean for the whole 2 hours. I called and scheduled an appointment for them to come out and clean and the earliest appointment they had was 3 weeks out. Which is fine because I know they have a high volume of calls due to the deal.
3 weeks came a long and they came to my house to clean. 3 people arrived as advertised but they didn’t stay the whole 2 hours and did NOT do a good job. My kitchen counter was not wiped down, the sink was still dirty, they did not vacuum one of the rooms, and there was still dust on the bed frame, desk, dresser, and on top of the TV. I’m glad I only paid $ 45 dollar for this and not the whole $ 125. I am NEVER using them again.

Such a disappointment.
My house looks worse now… after being «cleaned» today. Please look at the pictures I posted. I took those pictures AFTER the cleaning. See the picture of the bathtub drain? It didn’t look green before… why is it green now?!?
I scheduled my appointment for 11am on Thursday. Knock knock on the door… at 3pm on Wednesday! I politely reminded them that the appointment was for Thursday… and so they did return on Thursday. However — knock knock on the door… at 10:30am on Thursday. Great! They’re early! Too bad they didn’t clean the tile floors as I specifically asked. Too bad they left my bathtub drain looking discustingly green. Too bad they only stayed for 1.5 hours… not the full 2 hours as promised!
Never again… I can’t believe I wasted money on this service. Ridiculous.