Trident Society

My wife died on April 27^th. I had to make several calls to the Trident office to find out when my wife’s remains would be returned to me. After three tries I was told the death certificate needed to be signed by her doctor. Since she was under the care of Optimal Hospice Care I thought the issue would be settled quickly. I waited and waited, on May 24^th I was told the doctor would be signing the death certificate and my wife would be cremated. I wasn’t told why he had taken so long. OK, how long could that take? A week went buy and I decided to go to the Trident office in Fremont. I learned that my wife’s ashes were there, but the death certificates were not. I took my wife remains home with me. I asked why this took so long. I was told that because the company charges a low fee it took longer. That made no sense. Still don’t understand the delay in getting the death certificates. My wife spent over four week in a refrigerator because Trident could not do their job. I check with several other cremation services and the whole process should take no more than a week or two. I felt sorry for the receptionist and the lady that runs the place. Both were pleasant and somewhat helpful. It is too bad they are working for such an awful company.

It has now been over a week that someone from Trident has called and left a message wanting to speak with us regarding the treatment we received… two messages left and no response. I am going to get a hold of someone and get a refund on my policy. I REFUSE to subject my loved ones to this inconsiderate, horrific treatment

My mom and stepdad paid $ 1000 each for a cremation plan with Trident society. What they got was a nice wooden box, some cheapo thank you cards and a $ 300 cremation benefit.
My stepdad just passed away and our experience with Trident was terrible. They lost his ashes somewhere in transit so the ashes were not available at the memorial service– she would have placed them in the columbarium if Trident hadn’t lost them. Worse than that, Trident said they would take care of getting the death certificate and then made a mistake and put the wrong name on it for his spouse– they put his ex-wife’s name! He was married to my mom 33 years so you can imagine how she felt seeing his ex wife’s name on the death certificate instead of hers.

This company sends out unauthorized junk mail. I did not give them permission to send mail to my address yet they have the audacity to send cremation information in my mother’s name (who happens to live in another state) to my address. I would never do business with a company that is underhanded, not trustworthy, and deceitful. I can only imagine how they treat their customers.

DO NOT buy anything from this company. I just reviewed the contract that my mom signed in 2009. They charged her $ 1300 for their services, put $ 450 in their trust fund. they charged $ 235.22 finance charge and then charge an annual rate of 9.75% on top of that a month.(I’m not sure how they can charge an finance charge and then a monthly interest rate!@!!). after looking at the few invoices that she has received (she hasn’t been getting her monthly statements) the interest varied from $ 5 to whatever they felt like charging. She has had this account for 4 years now and they keep taking money from her account! Whatever you do! Don’t let your parent let them take money out of their checking account.
Mom has called and called to get statements, the people answering the phones are rude and unhelpful!
I am giving this company NO STARS! Run! don’t deal with this company

My brother wanted to use this company as we were planning for my mother’s arrangements. He had recently had some experience with it after the death of his father-​in-​law and was pleased with them. After looking on Unilocal,I found the very negative reviews of the walnut creek office and was very concerned. However, now that our transaction with this branch is complete, I have to say we were very pleased. They came to us for the pre-​arrangement meeting and we made all the decisions then. When my mom passed, we just had to make one phone call. They took care of the legal notifications and arrived promptly. I was present throughout the pick up and they couldn’t have been more sensitive and thoughtful. I had many questions about the chain of custody and the certainty of receiving the correct remains and they patiently explained their security measures to me in some detail. I was unwilling to have her remains arrive in the mail, and they called me when they were ready. On the day I picked them up, they were as nice and professional as could be and provided all the required documentation. (i later had to take the urn on an airplane, and these papers are required for this and also for internment, so be sure you have them.) I am not sure how the company is structured and if they are different than the Walnut Creek branch, as I thought that was where the original representative was from when we had the interview. However, all of the people we dealt with were good and the service was both satisfactory and reasonable.