The Home Depot

Home Depot union City, Sharifa in flooring was very helpful and committed to making sure I found my tiles. She called other stores to find the right ones and she left a very clear message of how to get and order the tiles I needed. She was really awesome and pleasant. Thank you Sharifa!

Customer service here is horrible. I had to ask 4 people before I got any help. Each employee just told me someone was coming but then just walked on without doing anything. Then after I finally got someone to retrieve what I needed since it was up high, I bought my item only to find that the exit door was still locked! It was 8:15am and so they had been open for 2 hours already. I’m pretty sure that is a fire hazard.

The female cashier scanned one of my items twice! And when we told her, she did not apologize or help us. Overall store was neat and organized but the customer service was a disappointment.

Beware of excess charges in the tool rental department.
When you sign the agreement at time of equipment rental, it includes damage protection charges. The only thing the home depot clerk will tell you is «sign on the terminal and hit accept». By signing you are agreeing that (1) home depot offered you user manuals for the equipment (which they don’t), (2) that they will assess a $ 25 cleaning fee if not returned clean, and (3) you have been offered damage protection and accepted it.
The first page of the various papers they give you doesn’t show the above conditions. It shows the rental charge for various durations and thats it.

extremely poor customer service. routinely understaffed — one person in one department is too less. staff is rude. returns policy is screwed up.
I have been trying to get a refund for days. staff just keeps shuffling me around and telling me they are not sure how to refund, only the specialist does and the specialist is never in.
they take a minimum of 20mins to answer your call and promptly transfer you to another associate who takes another 20mins or more to shuffle you around some more.
take your business elsewhere.

This place is extremely under-staffed…which results in irritated and over-​worked personnel… which results in poor customer service and experience. Get your ish together Home Depot! To top it off, only the self-​checkout was open on a Saturday morning and most of the self-​checkout registers were malfunctioning. I felt bad for the employee overseeing them.

Rude lady. Told her straight up that I didn’t appreciate the tone of her response. Then she tried to be nice. Too late… Another store that needs better customer service. Why is it so difficult to find good customer service?

Don’t buy anything from Home Depot online. It is extremely hard to return if something is wrong. I bought a range hood online and realized it is not the island type I wanted. I bring it to the store and I was told I have to pay 15% of restocking fee. I offer to just exchange or store credit and manager called Chris refused so. I buy stuff online from Amazon all the time and return a merchandise is easy and fast. But buying from Home Depot online is a horrible experience. I spent over $ 150k doing remodeling this year and I bought everything from Home Depot. Apparently they don’t care about my business and I know where to go for shopping for future projects. Lowes is really less than a mile away.

The return service is horrible. They only got 1 girl named Arleen and she is horrible customer service. Been waiting 30 minutes to just return something and get my money back but she’s too focused on helping one customer making phone calls to 800 numbers. Worst part yet, she’s made eye contact and sees the line waiting for returns yet hasn’t offered any help once. Would not recommend this Home Depot incase you need to return something because you will definitely not be helped. There is also 4 other employees at the online order pickup and they’re just standing around doing nothing and chatting instead of helping any customers.

Beth over at the pick up center is amazing. I ordered a bunch of light products online to be delivered at this store. One of the products upon arrival was damaged and they called me to let me know it was damaged, offered for refund or reorder. I needed the light for my new optometry office and so had it reordered. Took time and then when it arrived was damaged again and so needed to be reordered yet again. But at this time as I called to find out what was going on Beth assured me it was coming and will keep me up to date as to when it would arrive. She talked to the manager and helped us out to compensate for us waiting so long. Yes it was a long wait, but customer service with Beth was great. She cares for the customers.

My wife and I went to this store to buy a gas stove and chimney vent, the next day I went back to buy the rest of the cabinets and fridge for the kitchen, so I asked politely at the kitchen and cabinets if they had a certain color. This Home Depot worker that worked In that department told me to come back tomorrow cause he was busy. WoW! Talk about customer service. I guess I’ll buy my cabinets at Lowe’s or Granet Expo and future projects.

Eric from hardware was super helpful when we stopped by today. He helped us with the modification we need done to the acrylic sheets + try to help us find nails that fit our doorknob. Very patient. Overall we found the staff helpful,

The clerk was rude, calling me son or some weird stuff after talking to me like an idiot. The woman with the messed up eyeliner needs to be put in a place away from customers, fired, or both.
Update: since there was at least some response from home depot regarding this I might go there again and give them 5 stars instead of 2. People should remember the names the next time they run into a rude employee, while of course giving the benefit of the doubt, I mean those that come down on a customer for no reason.

I gave this place a few chances and its been nothing but headaches.
Associates are few and far between, they are rude, and usually dont have what i need in stock.
I drive to another hardware store that is farther away and more expensive because i know they will have what i need and provide good service. This place is a dump.

Since it wasn’t very far out of my route, I went in to try for a CR1632 button cell battery. Last week
said this store had 4 in inventory. Today there was only a hook labeled «battery for keyless entry». Those batteries are selling at an elevated price. There were none left. Last week, the store on Thornton Avenue was shown as having 9 in stock.
My review for the Thornton Avenue, Newark, store shows that I did buy two CR1632 batteries at an elevated price for $ 4.98 each since they had the inventory. Now, I had second thoughts and ordered from
a 5-​pack of Renata CR1632 batteries for only 1 penny more than the only two from Thornton Avenue. Moreover, since the traffic pattern getting in and out from the Newark store is difficult (it isn’t perfect at Ice House either), I had the free «ship to store» go to the Fremont Ice House store! I can only imagine if some Home Depot folk read this…
Let me offer some comment about the «ship to store». An e-​mail to me said that it was on the way to the store. That allowed me to look at the UPS tracking reports. It said it was received in Sunnyvale on Fri. Oct. 9 and «out to the store» on Mon. Oct. 12. My e-​mail from Home Depot said that expected availability at the service desk would be Wed. Oct. 14, and that I would get an e-​mail announcing its availability. The e-​mail never came, but I went in anyhow on the stated date. It was easy to find the Online Pickup area, and the staff member was entirely pleasant and efficient. What Home Depot might want to know, though, is that he was about like Sgt. Shultz («I know nothing.») insofar as whether an e-​mail would come to me when it had become available.
The 5-​pack of Renata CR1632 batteries turned out to be «made in Switzerland», which is OK with me. The package had warnings about perchlorate, a chemical. It looks to me that the batteries will work fine, and they are much, much less expensive than the Energizer batteries.
All in all, I am satisfied though puzzled with the «ship to store» process. I did not say so, but I had another appointment that morning and I was very glad it didn’t take long to pick up my order so long as I had my name and government-​issued photo id (I had the order number just in case).
This store is cleaner than I recall from visits in the past.
They are offering classes in various home improvement topics, which ought to sell more products.
They have some water-​efficient plants displayed at the front, succulents and so on.

I always wander aimlessly in Home Depot. There’s NEVER anyone asking to help me. Same thing happened yesterday. I foolishly told the nice greeter at the front that no, I didn’t need help. But then I spent 10 minutes trying to find someone to help me find the shelving units and another 10 trying to find someone to lift them for me and put them in my cart.
I paid for them and was waiting for about 10 more minutes after the clerk paged someone to help me carry them out to my car.
Cathy, the friendly greeter, was watching and decided I had waited long enough and she came over and said «let’s go, I’ll help you load it.» And she did.
SHE alone, changed this review from one star to four.
I wanted to be sure you are aware of an exemplary employee.
She’s an older woman, and her offer to help was refreshing, unsolicited and above and beyond!
Thanks Cathy!

We came here to look at washers, dryers, and fridges and well… their selection is not at all like what they have online. It’s always good to see items in person, but wow. this was a stark selection to view. Though they are more of a hardware store than an electronics/​appliance store.

This Home Depot’s employees are very odd. They are kind of brusque and not particularly wonderful to talk to. However, their key making tool did in fact work — I’ve been to Home Depots before where the key totally failed (twice), so that’s a good sign.
They do have self checkout lanes here.

As the current Duke of this location of The Home Depot (as of 11.24.2014), they really should just call it Vic’s Home Depot.
Through all the projects that I have tried to do since moving back to Fremont and getting our home (some more successful than others, but all completed in one shape or form), I’ve made many a trips to THD. From lumber, to paint, to tools, I’ve always had success with finding what I wanted. Granted, some items are more challenging than other (e.g., sorting through cabinet hardware that either customers or employees in inadvertently into the wrong drawers, finding straight, non-​damaged, furniture-​grade lumber)…
Home Depot, like other similar stores (e.g., Fry’s Electronics), are easier to navigate if you know what you are looking for… but, most of the time, you are much more likely to find someone knowledgeable enough to guide you in the right direction, offer you product advice, then not. Definitely more so than the other store I mentioned above.
On a side note, I tend to come here more often than the blue box store when I need to get stuff… which is why I get to sign this review…
The Duke of The Home Depot (of Fremont).

The lack of customer service of any kind here was appalling.
Walked up to two employees in the window treatment dept., who were sitting and chatting among themselves. Upon walking towards them, the one who could see us turned away quickly, leaving us to ask the other one for assistance. This employee didn’t even turn to address us, just sat with her arms crossed, and neck slightly turned. Her answer to our inquiry about the store carrying an item: «Nope.»
We were not even turned all the way around before they carried on their conversation. Very rude. At the self check-​out, two employees were also standing, chatting. Besides glancing in our direction, they didn’t greet us. And we had to squeeze by one of them to get to the checkout. Since we were buying spray paint, a little pop up indicated we needed to present our i.d. to the employee present. The employee literally «side» walked to the main station, so she could continue talking with her coworker, entered a code, glanced at us, and walked back to her coworker. Seriously? Didn’t check our I.d.‘s or care to tell us anything (i.e. «Hi guys! Let me go ahead and clear this for you so you can continue to check out.»).
It’s almost as if none of the employees here have been properly trained, and if they have, management is definitely failing at running the place.
I won’t shop here again, and will just drive five minutes down the road and go to Lowe’s instead.