Signature Carpet One Floor & Home

Garrett helped me to order new floors for my family room. He was wonderful to work with! Very friendly and knowledgeable! Robin came to measure and he was also great! Overall great experience working with them! If you haven’t already been to their show room, you must go! It is huge, lots of selections!!! Will be using them when I remodel my kitchen!

Signature Carpet One did all of our floors a few years ago. I mean all of our floor coverings, carpet and vinyl (over 3,000 sq ft). They beat 4 other bids that we got. They did a beautiful job. We recently had a problem with a seam on the Armstrong vinyl. The material shrunk (manufacturer problem, not installation). Signature researched the problem and made repairs quickly, before it got worse. We told Signature we will use them again, and I urge you to do likewise.

Love my new kitchen floor! They did a great job of replacing the floor after we had water damage. They came to my house and brought over samples that was comparable to the floor we had and made sure State Farm covered it as well so no extra costs! Eric was easy to work with and kept me updated on when the floor would be ready to be installed. The process was a long one and it took one month until we finally got our new floor. So if you are in a hurry you may want to go thru your own contractor instead of going thru this State Farm direct vendor. The floor looks amazing! I would use them again.

RON is the man! Best customer service, we’ve had anywhere. Totally took his time in helping us find the right carpet and then worked with our budget. They have an awesome selection of wood, carpet, and tiles. We got our houses’ entire carpet done from them and also– just sent my inlaws there who are also extremely happy!

Signature Carpet One did a great job replacing all the flooring in my ~1200 sq. ft. condo! Ron patiently helped me with the material selection for hours and gave a really fair estimate for the flooring (better than 2 other contractors I received quotes from) within a couple of days after measurement of my place. I also wanted to remodel my kitchen countertop with them, but it took a while for their supplier to provide a quote for the quartz & tile backsplash so I went with someone else for the kitchen. After the ordered materials came in, it took just 5 days to finish the job (Days 1 – 2: remove previous flooring and install porcelain tiles in kitchen and bathrooms, Day 3: lay down laminate in living space, Day 4: berber carpets in bedrooms, Day 5: re-​install floorboards and clean-​up). The craftsmanship on the flooring was truly amazing and I received several compliments about my place now looking like a model home. I definitely recommend them for flooring and will use their service again!

This review actually covers two different jobs that we had done by this company; the first was completed about two months ago, the second was just installed today.
The first issue that we faced when wanting to replace our old, low-​quality drapes, was finding a Hunter-​Douglas dealer who was close to our Fremont home, would actually answer the phone (rather than leave a message), and had a showroom where we could look at options. We called several local Hunter-​Douglass businesses without ever reaching a person, until we called Signature One.
We then went in, and looked at numerous examples of different types of shades that we could choose from. The persons that we dealt with were clearly knowledgeable about their product lines, and we were able to make selections with confidence that we were getting what we wanted. I won’t go into details about all our experiences with them, but the two projects ended up involving multiple visits to our house by the sales persons, in order to ensure that we could see the samples that we wanted (which ended up being obscure selections that they don’t normally keep samples in stock).
When it came time to install the blinds, they have a contractor that they use to handle installation. The prices that they charged for installation seemed pretty modest, but he did a meticulous job in both installations, and we are Extremely pleased with our shades.
We strongly recommend Signature One for replacing window coverings!

We had some issues at our condo caused by a subcontractor hired by the HOA to work on a different unit. During repairs of their mess, we were referred to Signature Carpet One by the General Contractor (above the offending subcontractor) and so had no real expectation that they would be particularly good and so began our contact with John at Carpet One skeptical about the company.
As it turns out, we should have trusted the general contractor. John and SIgnature Carpet One were fantastic in every way. We visited the showroom and he was exceptionally helpful in guiding us through selection of carpeting. We took other bids on the job (because we were skeptical that we would get a good recommendation from the general contractor), and John’s price was MUCH lower than the other bids we got from good companies (even less than a contractor referred by a friend of the family who should have given us a great price). John’s knowledge of his products and of the business in general was exceptional and we ended up choosing a carpet color that he suggested over about 6 that we initially thought would work — and he was totally right.
THEN…the same subcontractor who initially damaged our place then damaged our existing hardwood floors (WTF?!) and we again went back to John to get an opinion on how to fix it, and he proved as independent and unbiased as we hoped (he was initially recommended by the general contractor afterall), and found that we had to replace the entire wood floor (NOT the opinion the subcontractor wanted to hear). A less honest guy would have tried to please the general contractor who had referred him, but he called it straight and recommended replacement. Others we contacted have told us that this is the correct opinion and right in line with industry standards. We then visited his showroom AGAIN and worked through hundreds of options for what hardwood, color, size, etc., we should choose and both John and his wife (it’s a family business) helped us with selecting the color and hardwood type. He warned us off choosing one type of wood because it is too soft for our particular needs, and helped us choose a fantastic product.
THE INSTALLATION TEAM used by John and his company were fantastic, both for the carpet install and for the later removal of existing hardwood and replacement with new hardwood floor. They were courteous, on time, efficient, and skilled. They did a great job with the carpet and it looks great. The existing hardwood came off and they found an issue with the concrete under the old wood floor (caused by the builder) and they quickly worked to fix that issue and were able to complete the install only 2 days over the initial time estimate.
THE FLOORS look fantastic and we could not be happier. We are the envy of our friends and neighbors. We have already referred 4 families to John and his company for their flooring needs and one of our relatives is already in the process of working with them to upgrade their existing floors.
So having entered into this process against our will (due to subcontractor mess), and without any expectation that John and Signature Carpet One would be any good, they proved to be Honest, Reasonable, Skilled, Efficient, and went over and above with their great suggestions on the design and color of the floors they installed for us.
I cannot recommend them more strongly. I know this company is a nationwide franchise type organization, but John’s company in Fremont is a family owned business and their years of experience in doing floors was a huge advantage for us. They are also nice people, which though not really necessary for a business to be good, definitely made working with them easier.
If you are going to replace or upgrade your floors, trust me, using a dedicated floor company is a HUGE plus (ask our neighbors who recently went with a less skilled general contractor and wound up with a huge headache), and this particular floor company was worth it for us to drive all the way to Fremont to use… twice in under 10 months. We hope we never need them again — but we are looking forward to seeing the great work they will do with our relatives’ place and the friends who will be using them soon.

We had Signature Carpet One replace carpet, linoleum and tile from our downstairs with engineered hardwood floor and tile. The entire experience with Stefy and John at Signature Carpet One was extremely pleasant. I’d recommend using Signature Carpet One to anyone.
I think the strongest positive with Signature Carpet One was their customer service. Stefy was very patient with our endless questions and was always very quick to respond to our inquiries. When we weren’t 100% satisfied with something (i.e. installation of new baseboards in our bay window), they came out and redid it. They ensured that we were completely satisfied with the job that they did. And we were. We were so satisfied that this summer we are asking them to return to our home to give us a quote for our upstairs rooms.

I just had the whole house redone (flooring and carpeting) by these guys. My house now looks amazing!
The quality of the work is superb. Laying carpet is fairly easy, but with hardwood you can really tell the difference. Not only did they not rush the install, the hardwood team treated the project like a work of art — the attention to detail is much appreciated.
The buying process also stood out as a strong positive. We (okay, my wife) kept changing her mind on the colors, which resulted in repeat visits and several orders of samples. They were very patient with us throughout the whole decision process, even though we hadn’t yet agreed to a contract.
And finally, price was fair too. I definitely did my homework and got quotes from other specialists in the area.

We went to Signature Carpet One because of the Unilocal reviews and thought we would go inside to look at hardwood flooring for our home. Stefy and Ron worked with us and even came to our home for some recommendations. Stefy took around and asked if we were going to replace our patio door 20+ yrs old. We weren’t thinking about it at the time but we are so glad that she mentioned it before we put our wood floors down. Another added expense but well worth it! We had 2 other quotes but I felt that Stefy and Ron were the one’s that I really wanted to work with and they worked with us. The day of the installation was amazing in one day they had my foyer, kitchen, hallway, laundry room, family room and dining room all prepped.
First the tile floors went in and done in 2 days! Wow! The guys are are good at what they do! The real artist are the hardwood guys that came in they cared about how the floors will look as if it was their own home. We have a wood burning stove on a raised tile platform which is curved and they cut the hardwood around it so perfectly and I even asked how they did this. Hardwood floors done in 4 days! We love it!
The tile and wood in our home now makes it more inviting and warmer. My neighbors even said that they are very comfortable in our home.
Ron checked up on us every step of the way with the project excellent follow up! The tile and hardwood floor guys were very good and cleaned up everyday. I will use them again and you should too! We love our new flooring!

We recently worked closely with John Shea of Signature Carpet One to pick the perfect hardwood floors for our home. Not only is John professional, courteous, knowledgeable, and detail-​oriented, but he also has great design acumen. For us, it was a long process selecting the wood and then making sure that the stain was just right. John was so patient and accommodating — even our designer was thoroughly impressed!
Signature Carpet One’s workmanship was flawless and the end result has significantly exceeded our expectations. We couldn’t be more thrilled with our new floors and with the service we received.

We went to Signature Carpet One for quotes on bathroom tile and a countertop. Johnny was very helpful, answered lots of follow up questions by e-​mail, and let us borrow some of his sample books as we went through the decision making process. They had a partial slab of the Eco stone countertop we wanted, so we put down a deposit to hold it until we were ready for installation. Signature’s tile prices were also quite good, but they didn’t carry the glass tile we wanted, and by bundling everything together we got a better deal with Callahan Tile & Stone (
).
Unfortunately, when we were ready for the countertop, Signature was very slow to respond, and the installation timetable we’d been promised was not met. I finally had to contact Stone Etc directly (their supplier/​fabricator/​installer) to discover that the remnant slab was cracked, and they had to order a new one. This set the process back even further, and later we had problems with the installation itself because their measurements were wrong, and they discarded most of the extra stone that belonged to us (see my review of Stone Etc;
).
High marks for pricing and the initial customer service, but low marks for their supplier/​fabricator and back-​end customer service. I wouldn’t use Signature again for anything where Stone Etc was involved.

Signature Carpet One installed our Mirage floors and we’ve since been very happy with our floor. It has been great working with Stefy during the planning phase. She listened, understood our needs and provided excellent recommendations — not the pushy, ‘get the sale done now’ type. We were not looking for cheap wood but a type of good quality that we will enjoy for as long as we live in our house. That said, we also wanted the work done properly. Installing an expensive floor requires a lot of thought process and Stefy patiently helped us through and provided choices for us to consider.
They have also promptly rectified a minor rework we requested. We will certainly recommend them to friends and family. We are looking forward to our next project with them.
Thank you Stefy, Robin and team. We look forward to working with you again.

I went to the store with the intent of getting some info and placing an order for hardwood floors. I ended up spending over an hour and half here but placing the order with a larger retailer elsewhere.
When we went to the store, the employees were with customers and we ended up walking around aimlessly for a while. John the owner came over after a bit and said that he would be with us after he finished up with a customer. It ended up taking quite some time which I appreciated since he was focused on his current customer.
When he joined us, he was very helpful and gave us quite a bit of info. However, the process took way too long. I was hoping to do it much faster. One con was that none of the woods had the price on it and he had to go to his office to look them up which slowed us considerably. For those who are OK taking a long time to go through the process, I am sure this is a good place but for folks like me who want the quick in and out, the time it takes is a challenge.
I am always supportive of small businesses though in case, I did not end up buying here. Good luck to John and Signature Carpet One.

Finally had our carpet installed in our town home yesterday and we are definitely pleased with the quality of the carpet and the professional install as well. Johnny, from Signature Carpet, made us an awesome deal on some Tigressa carpet that we couldn’t pass up. He was willing to work with our budget and even gave us more than we asked for.
Thanks Johnny and Signature Carpet One. I will definitely recommend your services.

We recently carpeted our family room. I knew what I wanted and John was fantastic in helping me find the exact carpet I was looking for. Sometimes salesmen treat women like we don’t know anything. John treated me with respect and helped me feel like he valued me as a customer.
Flavio was a real artist with installation. We have an over-​sized room requiring a number of seams. I was quite concerned about this, but he got down on the floor and matched the fibers exactly. You cannot see the seams, even if I tell you where they are! He took his time, was polite, and aimed to make us happy. He didn’t leave a scrape behind.
We would totally choose Signature Carpet One again and would recommend them to anyone else looking for a company with great prices, customer service, and who stands behind their work.

While the price for installation of the flooring in my home was a little higher than the other bids I got. The installation is unmatched. I was referred by a close friend who has done business with them over the years and I was not let down. My sales person Johnny was knowledgeable and friendly, He explained all the options; and potential benefits and drawbacks to everything I was interested in. I ended up getting a brand new hardwood floor through out my house and I have to say that I have never gotten so many compliments on my house as I do now. Luis, the installer was extremely friendly and efficient. The floor looks amazing and I will be referring all my friends and family to Signature from now on.

The representative I worked with, Lino, was amazingly patient and helpful when my husband and I were choosing our new flooring. We were redoing the flooring on our entire house (carpet, hardwood, and tile) and he did a marvelous job helping us pick out all the materials we wanted. There was an amazing selection of all the different materials, and it was a little overwhelming. I didn’t really have a good sense of what I wanted coming in to the store, but after bouncing ideas off of Lino for a few hours, the whole vision really started to come together. Even though we stayed past the store’s closing hours, I never felt rushed and the whole time I felt like he was really going out of his was to show us the whole range of possibilities. He explained all of the pros and cons of the different materials and really made the whole process very painless.
The installation was also very nicely done and the whole house was kept very clean, even though tile installation can be messy work. They did a very professional job of our floors, the kitchen backsplash, and our fireplace. They also sanded down all of our doors that opened onto carpet because the new carpet was much thicker than what had been there before and they no longer opened smoothly. Nice attention to detail! I was very impressed.

After a long and arduous search of several flooring companies, the best choice was crystal clear: Signature Carpet One. They had the best selection of hardwood around and their prices were the most reasonable. They also had the best customer service; everyone who helped us was very friendly and helpful. Once we decided on a floor, they were very willing to work around our inflexible schedule for the installation. The installer even agreed to work on a holiday to complete the install sooner! He was very nice, too.
I would absolutely recommend this place to anyone looking to replace their floor covering. Save yourself the time of searching around and go here first. You’ll be happy you did.

Very upsetting that I’m going to share one important aspect that must be done when tiling a floor:
«ALWAYS USE BONDING MORTAR BETWEEN THE SUBFLOOR AND THE BACKERBOARD»
Why? You’re securing heavy tiles. Do everything possible to ensure you’re going to have a stiff, smooth, and secured base for the tile. Without it, you’re chances are greater for tile and grout separation, buckling, and weak points. It may not show right away, but time and years will reveal poor installation and take away the beauty of your new tile floor.
Since the day Signature Carpet One visited my home for the job inspection, I had stressed this important step with them. I even questioned the manager, Lino, and he clearly said, «Yes, the installer will lay out mortar between the sub floor and the backer board.»
Three weeks later before the installer arrived, I called up Lino and stressed the importance again. Same answer, «Yes, the installer will lay out mortar between the sub floor and the backer board.»
On the day of the installation, I reminded them again. Same answer: «Yes, the installer will lay out mortar between the sub floor and the backer board.»
And to my discovery on the late morning of the installation, the installer said,
«No. We don’t mortar the sub floor and backer board! We just screw down the backer board and continue on with the tiling. I already screwed down the backer board and I’m ready to start tiling!»
What? Are you kidding me? You didn’t use mortar between the sub floor and the backer board? I was so upset that I had to call the manager, Lino, and have his installer redo the floor before he finished the job. And what a surprise, the kindness and the friendliness of Lino just disappeared. What a disappointment! I even asked him to drive down to the job site and speak with his installer. Lino refused. This was the turning point for me to make phone calls. Since this was home insurance bathroom damage coverage, I went ahead and updated my insurance company. I don’t’ care how many years this tile shop has been in the tile business. They might have done years of poor installation. So this is a wake up call for any past, current, or future clients.
Here’s the list of events of that day of install —
First Call: Informed Lino that his installer did not mortar between the sub floor and backer board. Lino gets off the phone and calls his installer.
Second call: Lino finishes talking to his installer and calls me back — saying his installer did add mortar. WTH? Your guy just told me that he didn’t. Now he’s lying? I was appalled so forget it. This company will not get away with this. As always, I’ll handle it as a professional and hold their warranty installation accountable.
Third call: I told Lino that this is very disappointing and the trust is gone. I’m not happy let alone satisfied with this project. But too late… your installer is working as fast as he can so he finish up and go home.
Forth call: Lino calls back. I decided not to talk to Lino or anyone from Signature Carpet One.
Today: The floor looks great on the surface, but underneath it all is «unfinished» and «rushed» repair work — Very poor installation and misrepresentation. Again, this was a home insurance claim so this company was very friendly at first, then turned face because they had the job already — Very typical among poor contractors. In addition, I wasn’t all that impressed with their showroom in Fremont — very limited selection. I still cannot believe how nice they were in the beginning then turned cold as the project was underway. No stars for this business, but hence a review for others to think about before meeting with them.
Here’s some USEFUL links before hiring a tile contractor. Make sure they don’t give you a fact /​myth story. If they don’t put mortar between the subfloor and the backerboard — DROP THEM!