Quest Diagnostics

I visited here twice about 1 – 2 years ago. I was taken in and done within minutes. One time was by appointment and the other was a walk in. Not so crowded compared to the Mowry location.

I have been visiting quest lab in fremont since 2011 and was thinking this is the best and most reasonable place to go since all pra titioers give quest labslips. This place is always crowded, staff keeps changing and waiting time always spent atleast one hour except a few occassions. Billing is not very clear. I never checked what they charge when it was covered by insurance until now. Being a new in this country i am learning insurance things as i am using it. Recently i did one Vitamin D3 test which sounded regular to me and wasn’t aware about insurance things just came to know its not covered. Now comes Quest lab and billing dept in the picture. First of all they charged me double the amount than other labs. (Came to know when I started checking with other labs even more organised PAMF) when i told other labs its not covered by my insurance want to know rough estimate. Other labs quoted much lesser and not only that they offered me a discount when you pay in certain time limit. Finding all this info i called Quest thinking they will help me out or will offer me something reasonable because insurance did not cover and they are charging so high but all i could see was they were very rigid not only that they think their services are great than others which i dont think so. I realised it was a mistake going to quest and never even thought how much more money we gave away to this lab interms of copay.
They have no policies nor the quality that they claim. Once my husband had pain in his arm for more than a few weeks after a blood draw still we continued and kept on saying so that next person is careful. They keep changing their systems and when you go there staff talks to you as if you are dumb since you do things according to their earlier system. I will go to other labs now who i was thinking bec they are less crowded not good. It doesnt matter as long as they are reasonable and good. Even PAMF is more reasonable than quest. And billing department is better. This one experience changed everything for me and if you are concerned about your hard earned money find a reasonable place. I don’t think other labs will not give you accurate results and quality which Quest claims. I wonder why most Practitioners give only this lab’s slip when there are many in the area. They test their blood samples in Sacramanto 3.5 hrs away by freeway from this location. So samples go very far and results are after 4 – 5 days. I think better to call and check at Quest and other labs about rates even when insurance covers you because of ratio of copay one pays at Quest is very high. Thanks

I made an appointment for last Friday at 6.15AM. There were a few people in the waiting room. The receptionist was very efficient. Garrett was pretty cool. The whole process only took 15 min. I will definitely come back.

In amd out in 7.5 minutes, the way it should be at the Castro Valley location. I was late also. GREAT office imo!

This is my «go to» lab, even though it is one of Quest’s tiniest locations. Staff is friendly and competent. They keep appointments on time and I trust them. I had many tests that had to be done. The phlebotomist checked and double checked that she had pulled the correct vials and was submitting my samples correctly. Her blood draws were close to painless and I left without a huge bruise. She also gave clear and concise directions on another test that I have to do at home.
One of my tests could not be performed at this location. I am giving 4 stars because I had to go all the way to Berkeley and then the Berkeley site could not run the test because no one bothered to tell me I needed to fast. In the future, Quest needs to provide the front desk with instructions to be provided to patients. Highway 880 is not a picnic and gasoline is not cheap. I should not have had to waste a day driving to be told, «oops! We forgot to tell you…»

A very unorganized and irregular lab that tends to wasting time for its clients. In fact, they do not have enough employee; meanwhile, they do not consider the division of labor which is a primary rule in running a business, so every employee obliged to do all process from the registering a patient to do the final test. I believe that it is frustrating for customers who are patient, old, or kids, etc.

The receptionist sucks. She is horrible at managing the waitlist. People arriving got their blood drawn while people waiting for over an hour had to keep waiting. She also spent half the time talking on her phone and being everything but collect paperwork from patients.

The Mowry location is a nightmare. This is my favorite location in Fremont to get my blood work done. I’ve been to this location twice and my experience has been amaze-​balls. Coming in at 6AM as a walk-​in on a weekday is perfect because it’s never crowded. The service is quick and friendly. The phlebotomists always explain the procedures and try to make you feel as comfortable as possible. Aside from that, I never bruised up after getting pricked with the needle which I normally would all the time. 5 out of 5!

Nora was my phlebotomist and she was very friendly and quick! Came in for a bunch of titers and she filled the tubes no problem! Very knowledgeable and friendly staff! I would recommend this quest location and Nora!

The staff here is great! Fast and friendly, all the girls are smiling and the office is really clean, I got to my appointment early and they didn’t mind I was there for less than 15 minutes. Juliana was awesome she got that vein the first time, easy peasy.

Juliana was fantastic and took care of my health screening in about 20 minutes. She got me in and out in less than an half-​an-​hour and was very personable and she found my vein on the first try.

It was a walk in !
Ok so you got to be patient if your a walk in but I saw people who had appointment called in within 5 mins of their arrival. Impressive !
We called them to see if we can come over without an appointment and they were very friendly and also knew what they do were doing .
Front desk was a funny lady. She made conversation with everyone who came to her and she was not in a hurry to push away our questions to get back to her work .
The lady who took the blood was friendly and very gentle. Thanked us for
Being patient as well.

I went here for my companys annual Biometric screening. A lot of people were in the waiting room, but they were walkins; fortunately I had an appointment.
I only had to wait five minutes until I was called in. Blood pressure, weight, waist size measurement and blood draw all took less than ten minutes, and the guy doing the screening was knowledgeable, explaining what each test was for. The woman at the check in counter was extra nice too.
The needle jab into my arm was almost painless, with no brusing tht sometimes happens. I highly recommend this Quest location for your lab work.

First time I came here was during the morning of last Friday & it was pretty packed in the waiting room. Without an appointment, the wait would be too long, an I had to be on time back at work. So I left.
I returned back on Thursday late morning about 11am to find a way less crowded waiting room. Without an appt, I think within 30mins or even a but less I got called.
I’m super scared of needles in which I informed the nurse. She was really friendly & sweet. I don’t really remember her name. I think it was Kelly. But she made the whole experience very easy going & almost painless. I remembered that she used the butterfly needle since my vein was small. Her voice & vibe was very calming.

Tracy is amazing! Getting blood drawn was pain free and required just 1stick. No bruising and I was seen in 5 minutes!

I visited this location this morning and was pleasantly surprised just how nice the entire experience was. I did show up at about 7:20 a.m., so the place was just about empty. I didn’t have an appointment. The lady at the front desk was quick, efficient, and friendly. I only waited for a few moments before Giurdeep (sp) called me to the back room. She was very friendly, happy, and competent. She drew blood without any discomfort, asked if I was doing OK, and thanked me in the end. The location is very new, clean, and professional. I highly recommend it.

Much improved. No wait, sparkling clean facility, and very pleasant front office staff.
As phlebotomists go, Kelly F. is a total rockstar.
Soft spoken, which is calming for those who are super needle shy. Super informative. Confident. And she has got «The Touch». You know, the one that you won’t feel. I have tiny veins that are a pain to find. I’ve had phlebos dig around to try to hit one. Kelly got mine with the butterfly (a must for the vein-​challenged) on the first try, and changed the vacuutainers with ease — neither of which I felt.
Seriously, if you could tip a phlebotomist, I would have! Lol

I have been to all three quest diagnostics in Fremont, and this one is the best. Its organized, the staff are nice, and the waits are short. At the other quest’s there is always a long wait even if you made an appointment. At this one, they take you as soon as you check in. The plebotomist was super nice and professional, and she got straight to the point. Also, this one is open on Saturday’s, which is really convenient. All around I had a good experience here and whenever I need blood drawn again, I am definitely coming to this location.

Wow — what a difference! No waiting, taken in at exactly my appointment time. The phlebotomist was really good — an absolutely «no-​pain» stick — and I walked out of there smiling.
I know that they take walk-​ins but I’m sure that appointments have priority and it’s super easy to make an appointment via the internet. It’s well worth doing if you can.
It seems that fewer people know about this location (compared to the crowded waiting rooms at the other two locations in Fremont).
*Note on the location: street address is on Liberty but Quest Diagnostics is at the far left end of this business complex and actually faces on Beacon St. If you’re driving on Beacon to get there, look for the Quest sign just before you get to Liberty and you can turn in on a driveway right in front of their office.
Highly recommended!

Made an appointment online yesterday afternoon for 8:50 AM today. Receptionist and phlebotomist were quick, friendly, and efficient. After they signed me in and took care of my paperwork, I immediately went to one of the rooms to get my blood drawn and then gave them my urine sample. They told me they just opened so not many people know they’re here. So much easier than going to either of the 2 other Quest offices in Fremont. I was in and out of here in 20 minutes!