Quest Diagnostics

quite possibly the worst customer service i have ever received. i came to drop off a sample once and was turned away despite the fact that i was inside at exactly 5:01 pm; they knew that the sample could not be used at that point because it has to be frozen so that meant that i would necessarily have to make 2 more trips to come pick up the container and drop off the sample. on top of that, i came back again to drop off the new sample and was turned away because the sample itself was not adequate– despite my compliance with the instructions provided. the receptionists do not provide adequate instructions and don’t consider the fact that individuals have to drive to and from and being turned away twice adds HOURS. i had to make 4 trips to get one sample tested. in the end i didn’t even get the sample tested here because i wasn’t sure how much more crap I was going to get that was a result of their own missteps. for whatever reason the female staff in particular made this process so difficult.

Thanks Juliana T, you made a difference. You were exceptionally good when I was there on
May 27^th, 2016 for my blood Test. Stay blessed always!

I had an appointment for 10 am today but I arrived at 9:45. First thing you have to do is check in the kiosk. You enter your information and you will be given a number. However, you cannot tell how many people are ahead of you since they call you by your name. The place is full of people and there weren’t enough chairs to accommodate everyone. After about 25 minutes, I was called for them to gather my information such as insurance, etc. Another 15 minutes then I was called to get my blood drawn. The actual blood drawing just took less than 5 minutes. The guy who drew my blood was like a robot. He just said to sit, he looked for a vein then drew the blood.
I suggest making an appointment. There were a lot of people presumably walk ins who were there before me but were still waiting after I was done. I spent about 45 minutes in the office. I suspect walk ins will have to wait a couple of hours or more.

I came on a really good day, from what I’ve seen/​heard. There was only 2 other patients other than myself so I was in and out in less than 20 minutes.
For first time patients as long as you have your paperwork it’s quick to put you in the system. They’ve added kiosks for a quick self check-​in that makes the process of adding your name into the system a lot faster and more efficient!
I called in to make a same-​day appointment which isn’t necessarily needed, but it’s recommended since usually it’s extremely full of people just trying to get their bloodwork in during their lunch break or something. The call in is easy but tedious with the automated voice system, but it saved me an hour of waiting at home instead of waiting an hour in their office. All in all good experience! The guy was funny and said he’d never donated blood before because he draws in all the time, isn’t that weird?!

I was here many years ago, I do not remember that experience except for today’s, got there at 9am, signed in 20 minute wait, went up to the receptionist to give my insurance info, waited another 20 minutes to get blood taken, out by 10am, so the question is who has the less wait time, dr Jains office, Washington hospital or Quest Diagnostics, I say it is a tie between quest and Washington hospital, Jain’s office the wait is up to an hour and sometimes the person does not show up…

Can’t say I love coming here… its comparable to visiting DMV, but surprisingly a bit faster. The digital check-​in actually stream lines the service, in comparison to the old way you used to have to check in.
Here’s how it works; walk in, go to the computers, fill out your name and basic info, sit down, wait to be called, when called, go to the receptionist, give them your forms and insurance info (if you have any). Sit back down and wait to be called again. They tell you to go to a certain room, sit, go over information, costs, etc, draws blood, and you’re on your way. Easier said than done though.
You’re sitting in this small space with sick and healthy people of all ages and ethnicities. Expect to be entertained or bored out of your mind. It’s stuffy and a bit claustrophobic so if you don’t like being sandwiched with people in this small space, stand outside. There’s been times where I’ve waited 15 minutes, and times where my wife had to wait up to 2 hours to be seen. Hence, the reference to DMV. Not everyone there is friendly, so don’t surprised if you get great or terrible service. I’ve experienced both sadly enough.

Worst ever. Standing here for last 2 hrs. Don’t know how slow one can work. There s no space here for people standing. Forget about the chairs they have. I would never come here again.

The WORST. This place does not keep appointments at all. It’s always mobbed and the ppl working the reception have no idea what’s going on. It stinks inside and is crowded as hell. Do not go here.

I had to wait 2 hours! !!! How could take so long to get a friggin blood draw?

Receptionist needs better training in customer service. Bad attitude should not be seen in this kind of service. There are so many Quest offices to stop by. If it keeps hiring under training staff like Lauren who we were unfortunately encountered with, then this office will be out of business soon. I wonder if she is having racial issue? She might be nicer if we are the same race? if it is truly her problem then I strongly believe that the words of mouth surely go a long way to the community here. We are in the community of diversity in the Bay Area.

BLOOD & URINE TESTS
Last Wednesday before Thanksgiving I had an appointment with my physician for my yearly check up. He requested the normal blood and urine tests. He asked where I would like to have the laboratory for these tests. Usually I have it at Washington Hospital but for some reason I decided to have it at Quest Diagnostics. He processed the order form for Quest Diognostics. Then I realized I would need to make an appointment at Quest Diognoatics because the wait for a walk-​in can be long. I tried to make an appointment but the day and time weren’t available. So instead of taking a day off from work for a blood test I went in today for a walk-​in. Since I didn’t make an appointment I knew the wait would quite a while especially when there are patients waiting on a Saturday. The wait was about an hour. After waiting the process to take my blood and urine tests went quickly. The staff here is really nice. I recommend making an appointment to avoid the long wait. If come back here again for a lab test on Saturday I’ll come really early or make an appointment.

I made an appointment at this lab and arrived early, The man at the front desk actually appeared angry that I had an appointment because the place was overflowing with walk ins. I provided my lab orders and insurance card and he asked me to sit and wait to be called. I sat and waited… and waited… and waited… After about 2 hours I asked why I wasn’t called since I had made an appointment. The ladies at the front desk could not find my paperwork. After sifting through papers, they found my paperwork and copy of the insurance card in the «uninsured» pile. They took me back very quickly at that point and the phlebotomist seemed competent. The guy at the front desk was obviously either disorganized, careless, or dimwitted. This gave me pause for concern. Do they also mix up lab results? Will they send my bloodwork under my name or will they mix this up, too? Needless to say, I would recommend any other lab service if you want to be treated well and have your labs handled properly.

Under staffed everyone with grim faces and long long lines. The receptionists dont even look up. The techs take their sweet time. Walk ins okbut the wait is at least 2 hours people everywhere that cant even sit down. We had to sit outside on the cement. Horrible place. This was on a Saturday

Terrible service. No kind of patient customer service at all from the front desk check in to the workerss in the back. No apologizing for the over 2 hour wait to even have a good day. No facial expression of smile or sympathy. Terrible. Terrible I hope some from management are reading these reviews. Because as patient we have no choice but to take care of this.

If the zero star is available this is the ultimate zero star. We go here at 9:30 with room full of people 30+ heads. The employees are calling one name about every fifteen minutes, one name. It’s now 11:30pm and I think they only call 5 – 6 names.
They have a broken system. Drawing blood a tube or a few takes five minutes with one intrusion. So if they have three people drawing blood and say three minutes to prep for paperwork and materials needed they should be able to draw seven people per employee. So twenty plus patients per he right? They don’t seem to care. Must be getting double time on Saturday and drag their feet because they are not even in a hurry to get things done. Worse clinic and device by far.
Do not go here unless you don’t care about wasting your Saturday. Zero stars given!!!

Very very rude staff. Very long wait times and center is not clean.

If possible, I would give this place a –5 stars only due to the male receptionist working there at 3÷28÷15 @8:45am. Never go to this place on weekends if you have an appointment. The appointment for my 77 yr old disabled aunt required fasting. We were only 3 mins late when he asked us to wait until he was ready. It took him 10 mins to get back to us and had the nerve to tell us we were almost 15 mins late and had to line up with the walk-​ins which is an hour wait. So we just left because my aunt was diabetic and dizzy from hunger.
The receptionist should be fired for his rudeness, unprofessionalism, and lack of compassion for a disabled senior citizen. This guy is obviously in the wrong line of business.

I go here because my doctor makes me visit this place twice a year. They open early at 630 am and they also take appointments.
I get here a little before 630 am and there is already 10 people ahead of me. Hand them your doctors paperwork and insurance card and then the wait begins.
Approximately 10 minutes later they call my name, check my paperwork to make sure they have the correct person, draw blood, go pee, and I am outta there!
The only great thing about this visit and my 12 hour fast is the breakfast I’m going to devour afterwards.
I go here cause I have to and approx 30 minutes later I’m done!
The staff is courteous, fast and professional.

Today I came in for a blood test and Stephanie was the woman that withdrew my blood. The experience that I had was horrible and it ruined all my thoughts about blood testing. I do not want to have my blood withdrew any longer in the future because of this incident. When I sat on the chair, she poked the needle into my arm, but the wrong area. So then no blood was getting withdrew, so she had to poke the needle into another area! That time it still did not go through and she had the wiggle the needle around so that the blood would go through. I do have experience about blood tests, and this was far more the most horrible place I have ever gone to. It was far more painful compared to any other places. Half a day later, it still hurts so badly and I could barely move. I am still suffering in agony and pain until right now. I sure am not returning to this place again!

I came here at the end of the day on a Friday. There was no one in line at the time and only a handful of people in the waiting room. I got called almost right away, which was nice. I got this younger dark Filipino guy that drew my blood and it was very painful! I’ve had my blood drawn several times before and this one really stung! I thought that was the end of that but 30 minutes later after I left I got a phone call from that same guy and told me that he didn’t draw enough blood and needed me to come back and get more! Geez! He’s already spent a long time drawing my blood too! That’s never happened to me before. I told him I can’t come back today and that I shouldn’t get it done tomorrow either since it would skew the test results of my lab work.
In the end, he said that they will make do with what they got. I hope they don’t screw up my test results! He doesn’t even apologize for his mistake, which really irks me since getting blood drawn from him was bad enough already. Maybe he was just tired and/​or lacked the experience, but still if you screw up then you need to own up to that. These places are more or less the same and your experience really depends on who you get. So if I were you guys, I would definitely try to avoid that guy (for now until he gets better at it).
3 and ½ stars for the place, 2 stars for that guy.

No appointment and I was done in 15 minutes!

I can actually rate a Unilab/​Quest better than 1 star! First tip: SCHEDULE AN APPOINTMENT! DO NOT walk in here… every seat was taken and there were people waiting outside in the rain. would have thought it was a methodone clinic or something.
My appointment was at 9:50 and I was in and out by 10:10.not bad considering all the people that were there (walk ins). Place was pretty clean… nothing jumped out as it being filthy. The phlebotomists were definitely jumpin’ as they had tons of work to do…
In summary. MAKE AN APPOINTMENT… you will thank me later…

This is a really really busy lab. You can wait up to 1 hour + if you just walk in and are not early. An appointment can be as fast as 15 minutes. My best advice is to make an appointment. 1−888−277−8772 You will be happy you did.
Remember to bring your paperwork (Doctors orders, Lab request forms), even standing orders need to be re submit. Also, bring your insurance cards. You can have them faxed there but that will take even longer.
The receptionist are usually very nice and the phlebotomist are well practiced since they see so many patients. They move fast but not sloppy. If you don’t make an appointment be prepared to be there a while.

I made an appointment here last week to get a blood test. I arrived at the scheduled time, signed in and gave the receptionist my paper work. There were two lines, the one on the left is for people with appointments and the one on the right is for walk ins. Both lines were equally long so I thought that was a little questionable, especially since they should know how many people they’re capable of seeing on any given day. There were at least 10 people ahead of me with appointments.
As I was sitting around waiting for name to be called, I overheard a conversation between the receptionist and a patient. Let’s just say the person was not thrilled because of a mistake that was made on the lab’s part. I won’t get into the details but it made me second guess coming here. Things got worst when they told me that my insurance group did not allow me to get a blood test at this location. I asked if they were absolutely sure I couldn’t use my insurance here and they were confident. The only reason I came here was because it was close to work. I would have otherwise went to one of the labs in San Francisco to get it done. That’s what I eventually did and when they asked me why there was writing on my paperwork, I told them what happened. They were baffled at why this location turned me down. I decided to research this a little bit further.
I contacted my insurance company and found out that because I have an HMO plan, the lab can decide what contracts they accept. Unfortunately mine did not fall into their list.

I came here today to get some blood work done via doctor’s orders. I have been coming here numerous times. The most important thing I learned before coming here is MAKE AN APPOINTMENT! I did just that last week.
When I entered here, the room was packed wall to wall. If you do end up coming here, the reception desk is composed of two sections. The right hand side is for walk-​ins and the left is for appointments. My appointment time was scheduled for 8:20am but, I got in a little early to fill out minimal paper work. The receptionist was friendly and processed my paper work. This took less than five minutes.
After registering myself, I had to find a place to stand. There were no chairs to sit in after I was done registering. Even though that seats were opening up left and right, I rather have someone who needed more than I did.
Ten minutes later I was called by a phlebotomist. He was friendly person. I guess it is a hit or miss with the cool and not so cool ones. The process took about five minutes. I was in at 8:20am and out by 8:45am. Total time

I originally was reading the reviews for Quest at 2147 Mowry. They are almost in the same place so I’m not sure if they are referring to the same Quest or not.
Anyway, this one is also extremely busy. I came in on a Wednesday morning and there were ~35 people in the waiting room. All I had to do was pay a bill and it took ~20 minutes. It was stuffy and smelly in the waiting room too because of all the people. I asked one of the receptionists how long the wait usually was, and she said anywhere from 10 minutes to 90 minutes! She recommended making an appointment and avoiding mornings if you want a shorter wait.
So when I had to get my blood drawn here I was worried it would be equally bad, but it wasn’t. I made an appointment online for 9:40am on Saturday morning. The waiting room was not nearly as busy on Saturday, although still ~15 people there. They called my name within 10 minutes and then spent another 5 – 10 minutes doing paperwork, then I finally went back for the blood draw. The phlebotomist was really good and managed not to bruise me, which was amazing because I already had bruises on BOTH arms from having my blood drawn 2 days ago at another lab. She managed to find a third vein which had been hiding, and didn’t bruise it. Excellent.
If you have to go here: Make an appointment, and avoid Wednesday mornings apparently.

I unfortunately have to have bloodwork drawn at least once a week. This branch of quest helps the experience to be as pain free and comfortable as possible.
The facility is clean and nicely decorated. They provide cold drinking water in the waiting room and the restcrooms are spotless. I am a difficult draw my veins don’t cooperate, however, the techs here are very good, professional, freindly and caring. Sometimes the waits can be long. You can make an appt. Using the quest diagnostics website. I can’t comment as to that process though since I have never made an appt. If you are bribing an infant you really may have a long wait they have only one room with the eqipment necessary for a baby blood draw.