Patelco Credit Union

Traci Stewart has helped me with my financial needs going back two years. All ways ready to go the extra mile for her customers. Your are amongst one of the Most beautiful persons we know inside out. My wife and I thank you for all that you have been since we’ve come in contact nearly two years ago at the Brentwood Branch. As I’ve stated before and my wife agrees if you were in Timbuktu we’d travel to have you handle our financial needs. Keep up the good work. We’re loyal to you as every member you deal with should be. up. Great person and outstanding service.

I like this place banking there from many years Awesome customer service provided by Kelly Young, Hemali Mehata and Angie Parsad. Kelly is always there whenever i need help.
I like they hire always new people and they give Excellent service

Great customer service, I wish it were open longer on weekends, and also open on Sundays but I understand that credit unions have less resources to work with. I just keep missing the time windows that it’s open because of work, and then sleeping in on Saturdays… but 2pm is not a bad time I suppose, kind of forces you to not sleep through Saturday!
Also have been receiving calls recently about the status of my investments and such and voicemails if I can’t pick up, which is great because I now know what I need to know without needing to go in.

I’ve been a Patelco member since 1998, but God knows why anymore, except inertia. Years ago they were great — convenient branches, ATMs, good customer service, and decent credit cards. It’s completely gone to hell, and dealing with Patelco in almost any capacity is a nightmare now. It would be pointless to try to list every instance. If, God forbid, you should have a Visa card through Patelco, you can, for example, expect the card to be rejected and shut off any time you try to buy an airline ticket. Or try to buy gasoline twice in the same day. Etc. Now on the other hand, in the event that a seedy online merchant steals your name/​address/​cc# and some Bulgarian hackers go on a shopping spree, you can expect the mephitic bog of incompetence and bad faith that masquerades as Patelco’s outsourced credit card processor to happily allow the charges and wait until the very last day permitted by law to notify you that they need «further information to process your claim» leaving you no time to rebut the false charges, after which you yourself willl be out the $ 600 someone spent on a pair of overpriced headphones shipped to a state you’ve never set foot in. And just now, when I tried to buy a plane ticket, they shut off my card and their «Automated Fraud Detection Hotline» called *me* on the phone to confirm, then asked me to wait on hold, then hung up on me saying they were closed. Stay far, far away. Very far.

Applied for my first credit card here and was told I was denied. So I went in today to apply for a secure card. Sat down with Hemali Mehta who was very helpful and got things straightened out. Turns out I was approved after all and helped set me up. She is excellent at what she does. If you want something done, I highly recommend asking for her.

UPDATE:
Received message from Marla at Patelco and feel so much better knowing she’s handling the issue. Excellent customer service. Thank you, Marla! :) Always wonderful customer support at Patelco! Also received a call from Eric in regards to the new ATM’s. Thank you both so much for excellent service!
Been a member since 2010 and haven’t had many issues with this branch until the new ATM’s were installed. Half the time they do not work and this morning it took my check and then said there was an error and did mot return my check NOR deposit it. Very frustrating as i now need to wait until 10am to go into the branch and speak to someone which stops my day in it’s tracks while i wait. Not a happy member.

so I went into the patelco credit union be here on Mowry and Stephanie and Melissa were so helpful I just came in and got my account number it didn’t take long at all and then I got it I got a credit card approved credit It was awesome they told me about the information so I went ahead and did it

Awesome customer service provided by teller CFY. Everyone at this branch was friendly and helpful. I was in and out in less than 4 minutes.
Parking was easy, bank was clean, the entire process was simple and quick .
Thanks!

Been coming here lately for my bank needs. Staff is very helpful and friendly. No complaints at all

I had an outstanding experience opening new accounts at this PATELCO. I had been going in previously to conduct other CU business on their network. The staff was always friendly and efficient. They were always considerate of my time and my account security. When I opened my new accounts they were able to refinance my auto-​loan which lowered my interest rate and saved me $ 300 a month on my payment. They also took my credit card debt, refinanced that and gave me 12 months to pay it off with no interest! THANKS PATELCO!

I have been nothing but happy banking here at patelco! I’m not from the bay area and came to patelco not long ago as a new customer. I’ve been a golden 1 member more then half my life. They made it aware to me that patelco is a shared bank with Golden 1. That made life so much easier. Everyone is always very friendly too. If I’m in a long line it’s never for too long and its usually at lunch time or at the end of the day. Not a big deal to me.

been a loyal customer for almost 6 years. people here are always friendly and helpful. what prompted me to write a review however was Shane who was on the front desk who had been very courteous, very friendly and helpful. Thank you for the great service. ^_​^ btw this is an overdue review for last year September, regardless still a wonderful set of people here.

I’ve had nothing but good experiences at Patelco, at least this branch. From the personal bankers to the tellers, everyone has been very helpful and pleasant.
I came from a large chain bank, so this is definitely different, but in a good way. Being with Patelco it has been a lot more intimate and personable, yet professional.
They have awesome low rates on used & new car loans (2.99%), and I just consolidated my credit cards into one low rate. Awesome!
It may be too soon to tell, but thus far Patelco has been a breath of fresh air compared to what I was used to.

This branch is lacking in the customer service/​experience department. Or maybe I just keep walking into the branch on a bad day every time. Management should make an effort on improving their staff’s attitude problems.

Seriously worst wait ever! If you decide to go to come here you’d better make sure you block out your schedule. I came here to another long line and now I’m just fed up! The manager is shouting at us, too fed up to wait, to use the ATM outside. Lo and behold that there’s a line for that too! I went outside, waited in line (just to get my check deposit) and what happens? The ATM doesn’t take my check.
Just came from a long shift at work. The last thing I want to be told is that I will have to wait to get my money too. Frustration at its finest.
Thy have 3 tellers, a manager and three people working in the cubicals… That’s a total of 7 people. And you’re telling me to wait because there are only three people whom can help this line of 20+ ?!
While waiting I notice the store manager (?) talking loudly about how long the wait is, and I can hear her deferring her job duties by delegating us to go elsewhere than the bank (I.e. Go online, call the 800 number, go to the ATM… Etc.)
I’m only giving 2 stars because I do like the tellers. I’ve been helped by every one teller and everyone is super friendly and nice.

Worse experience ever… I went deposit cash and the atm got jammed went inside to let them know the chick just say there like nothing happened… They are making me wait to get my money accredited… Bullshit and the chick gave me nothing but attitude… I am closing my account and going elsewhere…

I was curious about finding out about Patelco’s Switch to Save program and stopped by as a walk-​in last Saturday. The receptionist was very courteous and helped to answer any questions about my visit along with scheduling an appointment to meet with one of the representatives the same day.
Shortly there after I was introduced to Nancy Ortiz who would help explain the program in full detail. True to Patelco’s word Nancy was able to pull up my information and go over the process of switching my accounts from Bank of America. Within about 15 minutes she was able to access how Patelco could help benefit me.
Next thing you know I am getting a lower finance rate on my auto loan, consolidating my credit with a lower percentage rate and establishing a couple accounts all in the same day! Nancy was very thorough and at no point did I ever feel pressured or feel like I was being sold a sales pitch. She was able to save me $ 2000, lower the percentage of my auto loan in the process and help me reduce the interest rate on my credit card consolidation!
Now I don’t have to worry about monthly maintenance fees and I can pull out money for free at most 7 – 11 ATM’s nationwide. I feel like a huge burden has been lifted after the switch from Bank of America!
Patelco rocks and so does Nancy! I will definitely recommend others to give them a chance to help!
THANKS PATELCO!

Nightmare at the Mowry Branch @ 10:15pm. This is actually about my experience with the ATM machine. Just a warning to those that want to deposit cash into the machine. In hindsight, I wish I had waited until the morning to deposit the cash with a teller. It must have been the warning from my husband that jinxed the machine. I insisted that it was safe and that I never had an issue «at the other bank.».
I had 29 bills. There’s a warning above the area where the bills are inserted «not to exceed 99 bills» or to that effect. The machine gobbled all my bills and then proceeded to give me a light show-​error Will Robinson– type of warning. The wording that appeared on the screen said that there was an error accepting the deposit and my money would be returned. I only received a portion back. Wait, what happened to the rest? The machine spat out a short piece of paper with the words ERROR BNA HARDWARE FAILURE UNABLE TO COMPLETE TRANSACTION PLEASE CONTACT INSTITUTION. There were no other details: date, time, amount deposited.
Since I actually bank with Alliant CU, I immediately called them and explained what happened. I went back to Patelco the following morning, explained that the blinking ATM machine was due to my deposit and I would like my money please. Not that easy. The manager explained that an audit needs to be done, both CUs would need to talk, etc.
This incident happened on June 8. My CU gave me a provisional credit on June 14. Today July 5, my CU reversed $ 20 because what Patelco found in their bin wasn’t what I claimed was taken. My wallet contained the exact amount that I claimed I deposited. Did I mention that I all I got from the machine was an error receipt and not a deposit receipt? So is it any surprise that my Alliant took the word of Patelco because Alliant has to rely on the intel that’s given to them. Period. I’m still out $ 20. I’m the customer and so much for my bank fighting in my behalf. I have no proof except my word.
Moral of the story Don’t Deposit Cash at the ATM. Checks are fine. I hear «I told you so» in the background. Lesson learned. I’m upset and that’s why this is a one star. So it’s not actually a review but a venting.
Aside from this, I had a pleasant experience with Tierney the teller and Kelly the manager.

I don’t have an account here, but my car is financed through another credit union. I guess you can pay your CU loans at any location, regardless of the company (which is pretty cool in my book). The people have always been very kind and helpful. –1 because it’s in desperate need of renovation.

Some people on here are misleading. Overdraft protection is free, unless you don’t have enough money in your savings account.
Patelco is just a credit union. I don’t know how it compares to others, but I opened an account with them because they have a branch inside of my school.
Yay:
— Signing up was easy
— The people are nice
— They didn’t get mad at me when I showed up five minutes before closing time
— No minimum balance required (as opposed to banks’ $ 1000+)
— The same people always work there, so you can yell at them the next day when something goes wrong
— The same people always work there, so you can praise them the next day when something goes right
— Not as crowded as banks
— No intimidating security guy by the door
— You can deposit money at any credit union and also withdraw from any CO-​OP ATM machine
— I think you can deposit/​withdraw at Bank of West (?)
— They get back to you quickly with calls
Nay:
— Not as many workers
— Sometimes, there’s a longer wait
— You have to go to the main branch for all the important stuff
— Very low interest rates (0.05%)
— CO-​OP machines are a bit hard to find
— Limited telephone service hours (lose your credit card on a Friday night and you will suffer hell)
— No temporary debit card
— $ 10 for temporary ATM card.