Patel Hemant D, MD

Dr. Patel is a good doctor but i cannot say the same about his staff. 1 star for the staff.
«I am sure the lady on the phone would not have dared to give the same attitude or would have been as curt as she was to a non-​Indian patient on the other side of the phone»
During my visit to the Dr, I had offered to pay my co-​pay of $ 60 immediately. The lady at the counter did not take my payment saying she is unsure. I did insist that it is $ 60 and its my 2^nd visit, yet she did not pay any attention to the details I was giving, and told me to wait for the bill to arrive in mail. I had told her to send me an email for quick access, which I never received and neither I get any mailed copy of the bill.
Later after 1 – 2 months I got a call from his support staff, after verifying my address, the lady at the other end started blaming me for not paying the co-​pay when I was at the clinic. When I told her the entire backdrop the lady still continued to state that I should have been the one responsible to make sure the lady on their reception took my co-​pay. She said a bunch of things like, but you (me) know your payment plans better than the lady at the reception, you should have paid it ! It is extremely demeaning and ridiculous how this lady approached the entire tiny little episode of co-​payment. Her attitude was as if I was trying to run away from paying the BIG amount $ 60. Atleast that is the message she conveyed it loud and clear.
Justifying the illiteracy of their support staff about the payment plans and without knowing what actually happened during the patient visit, they go all out gunning for you, assuming its your responsibility for incompetency of their staff and dues. Even after telling her everything, she did not have the slightest courtesy to accept that their staff was at fault on not taking the payment.

I would definitely agree that Dr. Patel is a great general physician! I have only seen him a couple times, just to check up with him about my general health. All times were very good, and I did not need to wait more than 15 minutes for the doctor to come see me — impressive! The system he runs is also extremely high-​tech, as all records are done via a laptop he brings with him wherever he goes. However, even though I am a fan of technology and saving trees, I do believe that it may take away from the patient interaction that define physician-​patient relationships. That being said, I have docked just a star based on this account.
The office is exceptionally clean, and there is parking inside the mini structure below the offices. I found my visits to be very pleasant and would definitely recommend him for any general health needs!

Dr. Patel is great! First of all, I can make a same day appointment nearly ⁴⁄₅ times, and when I can’t make an appt. for the same day, there is one available the next day. He never has a long wait time whether in the waiting room, or in the examination room. He is to the point, yet very thorough. He has always given me a good diagnosis and everything I need to get better. Thanks Dr.!!