Party City

The customer service here is never good. During halloween you are not allowed to return anything you buy and the balloons you buy here die within a day. But its the only place you can go for all your party supply needs all year round.

I’m not too sure what it is about this store but it always seems to busy with not enough staffing. I usually come in for balloons for friends birthdays but I’m always in there for about 30 mins each time. It may be due to the fact that it’s always busy and not enough staffing.

Rude and unprofessional staff who almost screwed my party.
I visited Party City in Pacific Commons twice — I had bad experience with the staff (he did not answer my questions and did not treat me well) so thought to revisit again. I had similar experience when I visited later — now with different staff. Not sure if this is usual experience for others, but I’m definitely not visiting the Party City in Pacific Commons again.
I visited Diddam’s in south San Jose, had great experience with staff, who helped answer all my questions. The store looked neat and cheaper than Party City. I did not have much choice as Party City was the nearest place where I could buy inflated balloons to host a party in North San Jose and could ask my close friend (the store was on the way for him) to pick up the balloons for me. I ordered approx 15 bunches (with mix of colors) of balloons for different purposes.
When my friend brought the balloons on the day of party, I realized the bunches were totally messed up. They created different bunches of different colors — 1 bunch per color! I had to spend approx hour to prepare the bunches the way I wanted.
If Unilocal allowed, I would have given ZERO stars to this place.

Worst store employee ever, bunch of kids work here that don’t know what they are doing
Won’t be back here every again even I live close by

POOR CUSTOMER SERVICE! I asked the lady politely if she can make a couple balloons for my sister’s graduation yesterday. She told me. («Oh you have to wait an hour cause somebody ordered a whole bunch ahead of you, I can’t do even if it’s only a couple of balloons. you have to wait an hour»)with all this attitude. Very unfriendly n rude! Seriously? I’m only gonna be needing less than 5 minutes of they’re time making it. They weren’t even doing sh** in the front. U guys hire ugly nasty rude employees! I hope the manager see all of these comments about their nasty employees cause they need to work elsewhere where they don’t have to deal with customers cause it’s clear that they’re not very helpful.

I would definitely have to say that this will be my last time shopping here, unless they have something that I just can’t find some where else.
To start off, they put their merchandise up where no one can reach them, yes I understand that they are trying to keep it out of the children’s reach but c’mon I’m 5’3 and can’t even seem to reach and grab a table cloth, like seriously. Then on that note they don’t even have anyone out there to assist you with those things that cannot be reached. Either lower the items so we can reach them or make sure an associate is out so that we can get some help.
The other issue is that they never have more than one person working the register. I went in to put in an order for some balloons for a party I was throwing and had five people in front of me in line, and it took 30 minutes till I was able to reach the register and put my order in, not to mention this is a recurring thing. I came back in on a Saturday to pick up m balloons and the line was wrapped around the front of the store and only one person was working the register. I mean if you know that it’s going to be busy especially on a Saturday make sure you have enough staff. People really don’t have time to stand in a line for an hour just waiting to pay, this is not black Friday! Time to get your shit together.
The only plus side to party city is that when you can’t find something any where else this is the go to, to find it. It’s just unfortunate that the service is pretty crappy, otherwise I’m sure they would have better business.

Terrible service! Went in to buy plastic cutlery today. I was waiting in line and there was someone who came up behind me and they help her BEFORE me. She was returning things and had gone shopping for some other things in the store. I should have left right there, but I continued to wait. The girl at the register couldn’t figure out how to get the register out of return mode and then was like uhhh why does it say ‘resilient mode.’ She fiddles around and asking over their ear pieces to switch to another register so that she can finally help me and gets no response. Doesn’t really say anything to me, but begins to play with a skull pen that makes noises. I leave without purchasing anything after waiting about 10 minutes while they fiddle around twiddling their thumbs.
Absolutely terrible service. I ended up going to the one in San Jose at Westgate because I was getting lunch with a friend and ended up with way better service there.

Bought some stuff at another party city, didn’t use it, had the receipt and was returning within time, even then they refused to take it. I was told by the «manager» to go to the store I bought the stuff originally because, apparently, I was returning stuff which they have removed, cause of Halloween! When I ask, you are a party city store, nowhere it says that I can’t return it here, she tells me it’s at the discretion of the store and the manager and we WILL NOT TAKE IT. You have to go back to the store you bought it. So, now I will have to travel around 20 miles just because this store has poor customer service and refuse to do a simple return!

We come here every year for Halloween costumes. Each and every time we come, it’s packed. What I hate the most is their changing/​dressing stall. There’s only 1. For a place that’s packed with kids during Halloween, it wouldn’t hurt to add a couple more stalls. Instead of waiting (who knows for how long), we usually have our kids wear the costumes over their regular clothes, from an aisle that isn’t pack. In terms of customer service, there really isn’t any. You pick your costume, tell the employee which one you want and the size, pick up the costume from the back, head to the cashier to pay and you leave.

#Unfair treatment# we bought 4 balloons yesterday for my son’s birthday party today at park, 1 of them leaking and fall down this morning. We bring it back to the shop, asking them for a replacement. The lady at counter named Sancia is very unfriendly. She claim the balloon is used and therefore can not be replaced at first, then she is trying to talk us away because she claim she did not hear the leaking. My wife is very upset and fall into tears after this long dragging experience and the happy mood of party is totally ruined. A place like this should be a place for joy and happiness, what a disappointment!
My wife let go the leaking balloon they inflated, this may bother them to take it down or wait for a few hours when it come down itself, we are sorry for this but I can understand how bad she felt when met this kind of awful treatment.
Updated 10/​11/​2015: I got a response from Bridgette M. saying I am funny. Yes, finally after my wife fell into tears and was start bringing attention of others, we got a replacement of balloon of same price. Pls do not sound like a God provided some pity as I am confused who is the customer here. We want to left the leaking balloon to the ladies at counter but we were asked to take it away as we are holding some trash. Even we are holding some trash, a mindful customer service would handle it for me happily because that will win a customer’s heart. The refusal of accepting leaking balloon really hurt my wife again as sound we are begging for a free balloon and taking advantage of Party City. I admit let go the balloon is our fault out of rage, but that way you see how soon it will leaking. After this comment from Bridgette, I am pretty sure I won’t shop Party City anymore and I would suggest my friends not to do so by telling them this story. It is a simple decision I can make, this is a small influence I can make. But with piles of negative comments to the customer service and attitude here, I believe it will have an impact although it doesn’t matter to me anymore.

Incompetent team. no one knows what they are doing. Paid for balloons for my sons Bday. Sent my husband to inflate. they charged him 99 cents per balloon when this is free with a purchase of «bouquets», foil balloons etc… they do charge for latex but this wasn’t the case.
Some of the team members are helpful but the store is unorganized and they lack cust serv skills and knowledge.

You would expect a party store to have helium. But call and check first before you go there and realize they ran out of helium at a party store where they sell helium. Or even better make sure they aren’t out of balloons too LOL

I will never order from Party City online again! I ordered graduation party supplies in advance and was unable to return them to the store as advertised online. Most of the staff at the store are always extremely rude & unpleasant. The store has great items at reasonable prices but the staff makes it almost not worth it!
****Update Review****
It has been weeks since my return was received by Party City​.Com & I am still awaiting a refund!

I ordered a bunch of stuff from their online store, for a casino themed party. A big box without any bubble wrap/​packing arrived. So obviously most of the plastic hats and candles I had ordered arrived broken. Tried to get the store to replace/​return those items, they refused. Apparently broken shipping items have to be returned back online. I accidentally ordered 2 of something, and since this was in pristine condition (in its original packing) I was sure the store would take it back. But no, they did not want to take it back because :
1) it wasn’t an item they carried in store and
2) because I used paypal to make my payment.
Really disappointed with how unprofessional these guys are about their online returns. The staff was rude and unhelpful, and did not seem at all concerned.

The customer service here is crap. My fiancé and I go in here to pick up some candles, and it’s about 745−8ish. We get in line, there is only 2 people working. One girl doesn’t know what she’s doing and the other girl… Diana, she needs a new job
I get it, it’s Friday night and people can be annoying, it’s customer service, what do you expect? As I head over to get in line, I see an Asian woman and her mom trying to decide on a balloon. Diana is very obvious about how annoyed she is because the woman is looking at which balloons to get. The woman asks about a balloon and Diana rudely answers her back. I’m standing there thinking to myself: really, that’s how you are with customers? The woman was pretty oblivious to it but I heard how rude and frustrated she was.
Ok, now as I am impatiently waiting in line, an Indian couple is buying things for a bday party. They ask questions, Diana has that annoyed tone. They finish the transaction and I think they wanted a couple balloons; they ask questions and I see Diana growing more and more frustrated. She tells them they need a weight. And they ask: any weight? And her annoyed bitchy tone answers yes they’re all the same. She then proceeds to show them a weight and starts banging at it on the counter a few times and raising her voice. I was like, wtf? How the the hell do you still have a job? She then tells them they’re taking too long and she has a line.
I have never seen an employee act so rude to customers and be up front about it. She then has the nerve to tell the next customers in line that she was being cussed out and they have to close the registers at a certain time. Screw that, as much as a customer is annoying… Just bite your tongue. Funny thing is, they weren’t annoying, they asked a legitimate question and they didn’t cuss her out. She just didn’t want to deal with them. They even told her she needs to stop telling because they weren’t.
Diana, I highly recommend you get another job that doesn’t involve customer service.

Beware on returns! When you return an item to buy another item (equal price), they don’t give back the tax that you’ve paid. Instead, they charge you for tax again. If you’re returning a large ticket item, you might want to check your receipt twice.
All I bought two lollipops ($ 0.14) and was charged $.42…which I’m assuming was the tax for my item that I had already paid tax for already.

The one in Milpitas closed sadly awhile ago. That location was bigger than this one, but the selection here isn’t shabby, pretty large is you ask me.
However the staff members here are rude, not only to me but everyone that was being helped as well. (3 out of the 4, I didn’t get to speak to the fourth one).
On top of that because staff is short so prepare for the girl doing your balloon to go elsewhere… If you’re in a rush good luck.
Summary:
Bad service all around:
–Unfriendly & rude staff.
–Large selection.
–Short on staff.
p. s. Girl did such a bad job that the foil balloon already lost air… Seriously!!! It deflated way before the party started, it’s because it wasn’t sealed/​tied properly… $ 9.99 for that.

This «superstore» is located conveniently in Pacific Commons. It’s very easy to find and parking is a breeze. The store itself is also very big and they have a huge varieties in terms of decorations, party utensils (in many color themes), party hats, goodie bags, a huge selection of balloons (both in a pack or the ones they fill up for you) and so much more.
I came here to look for some balloons (the ones that I can blow up myself) and some streamers. I guess I did kind of expected the prices of the items I was looking for. For about $ 4, you only get a pack of 10 (or 15, I forget) balloons that are the same color. If you wanted more, you will have to pay around $ 8 for a pack of 20 with multi-​colored balloons. Maybe it’s not that bad, but I definitely know that I can get it for cheaper at a different store, like Walmart or the Dollar Store. I wouldn’t say there are a difference between the quality of the balloons. They’re just balloons…
Also, I couldn’t find the streamers that I wanted. I went to the isle that supposedly had confetti and streamers, and I did not see any. I went ahead to the front/​cashier area to ask, however, there was a huge line with only one staff member working. I had no idea where everyone else is (mostly in the back). I decided to leave after a while since I knew I could probably find those items for cheaper at some place else.
All in all, I will most likely come back for other party things. I think it’s more convenient to get your balloons filled up here as compared to other places. There are a lot of variety in terms of party balloons and also the graphic helium balloons. The customer service to me was just not up to par and there was no one around to ask for help.

I really don’t know where to start with this store. The customer service is horrible here. I should have read the reviews here on Unilocal before coming in. In fairness the store had all the supplies we needed for my daughter’s 2^nd birthday.
I contacted their corporate office to file a complaint on this branch — I hope they do something about the customer service here.
If you’re willing to drive, I recommend going to Party City in Cupertino. They even offer coupons even if you don’t have one.

I’ve been coming here a lot recently and finally decided to write a review for this store. In all honesty, it has all that you need to throw a themed party. Great selection, but not necessarily cheap when you add everything together. Their selections of balloons for birthdays is huge, and there’s only one retirement balloon choice. Balloon bouquets should be ordered in advance for pick up the following day, because if you try to order for same day pick up, it will take at least 2 hours.
Service here is terrible. The person working at the register and the ones pumping the balloons aren’t the friendliest. There was one time I bought a bouquet of balloons for my niece’s birthday party and she told me it will take 2 hours before it’s ready for pick up. I was obviously on my way to the party already so I was a bit peeved it would take that long. And of course you had to buy your own weight to weigh down the balloon bouquet if you want a bouquet. So I said no thanks, I’ll take it elsewhere to get helium to fill it. Then she proceeds to tell me that it’ll take me just as long to find another place to fill my balloons and they’ll charge me for it. True as it may be, Safeway was able to fill my balloons for a cheap price and got it done in less than 5 mins– in and out.
Unfortunately there aren’t too many party stores around anymore so there’s slim pickings. Overall, you will find what you need here, but you do pay a slight premium for it, and you don’t get friendly service.