Neurosport

I was seen by the staff in Fremont for my joint replacement. I can only say how impressed I was with their concern and professionalism. Within a few weeks i was able to be totally independent and on my own 2 feet — of course it’s important to follow the therapists exercise instructions — which I did and saw amazing improvement. Thank you Neurosport staff — I am now riding my mountain bike again!

I’ve had nothing but positive experiences with Neurosport, both during my current PT, and during a prior round of PT for a different injury many years ago. The therapists are all friendly and knowledgeable, and the support staff has always been very helpful. They do get busy sometimes (they were running late for my first few appointments), but now that I’m on a regular PT schedule, it really doesn’t impact me.
The atmosphere is pretty informal once you get past the front desk, but I consider that a positive. Everyone seems to enjoy their job, and it shows in the way they treat clients.
I’d also note that a couple of the negative reviews may be based on misconceptions about PT. In order for PT to be successful, the patient has to speak up and say what’s working and what’s not, request diagrams or written instructions for at-​home exercises if needed (these have always been provided to me when I’ve asked), and then do the exercises religiously. In addition, there are going to be ups and downs. You may have bad days, or days when PT or your exercises aggravate something, especially early on. That shouldn’t be the norm, but it’s part of the process. And while I agree that it generally should not be painful to do your exercises, you may have to reach the edge of pain and then pull back a bit to know what your limits are.
Lastly, while the goal of PT is to remove all pain/​restore normal function, that won’t always be possible (at least within the time constraints of formal PT). We have to be realistic about what PT can do, and how quickly it does it.

Bad experience. I went here after I was in a car accident. The office staff was fine everything else wasn’t. I saw three different people for my first 3 appointments. I gave up after the 3^rd. The first initial appointment was good but that was it. I was kept in an appointment for almost 2 hours and left in more pain than when I had arrived. The rest of the office was not very professional other PTherapists walking around socializing nobody seemed to be taking anything very seriously. I don’t recommend.

better avoid

Very bad. I called for an appointment and got a voicemail. They called me the next day and the appointment was only available about 10 days later. The day of the appointment they called me half an hour before to cancel the appointment because the PT was not feeling well. I was already on the way and was close by their location. It took me 35 minutes driving to their location. They offered me another appointment which was 8 days later. I should have not set up an appointment in the first place when they called me back the next day. I cancelled the whole thing and looked for another place. I was very disappointed with their customer service.

first time at pt and really liked the pt who saw me. She was very helpful and listend and left me with all the information I needed and left it open if I needed her again. Very happy with the place

If they cant make an appointment, what else can they do? Very disappointed with their customer service.

Run for the hills from Neurosport if you can. If it’s possible to actually hate one business, this is the one for me. They never answer the phone, it’s crazy trying to get appointments, and they discharged me without telling me presumably because they were mad at my Unilocal review as the billing manager Terry so informed me. So much for meeting my treatment plan or doctor’s orders on neuro stimulation which though on the doctor’s order, I had to plead with them to give me. And they discharged me anyway in what appears to be retaliation for the Unilocal review since I still have poor balance and difficuly walking (which are the reasons for the PT). No customer service here. Lord I despise this place. But I have comfort in knowing Unilocal provides justice and I know what goes around comes around. Save you energy and find a different PT clinic that actually listens and cares. These people don’t give a rat’s a$$.

I have to say this place has its ups and occasional downs like any other phys. therapy does.
But the reason I remain a client is for the staff. Mainly the woman at the front desk (Assah I think) I was at the other fremont office and it was a pleasure to see her there.
Now she’s at the Beacon location and aside from pain relief she is the reason I continue to go to Neurosport.
In the end all physicaltherapy practices boil down to how you are treated. I am treated well here and am glad I am a client.
thumbs up

well it was my first time ever breaking anything and I decided to fracture my pelvis in cheerleading. I was told I had to do physical therapy and I was pretty worried after hearing tons of horror stories. Neurosport makes it not that bad and slightly enjoyable especially because of the people that work there. They make sure to call you by your first name and talk to you like you’ve been friends forever. I like that. They are all really nice people and fun to be around. Only problem is the front desk. They’re slow and hardly ever focused. But other than that it’s a pretty laid back place but still getting stronger and back to your normal self.

I had a total knee replacement done 7 weeks ago and began coming to Neurosport as part of my post-​op rehab.
First of all, the place is immaculate. Every piece of equipment, bench, tables are cleaned after each use. This is important to me and speaks volumes about the integrity of those working in this facility.
My PT is Matt. He is outstanding. I was terrified when I first came in for my initial meeting but he quickly put me at ease, listening to my concerns and apprehensions. I was afraid to push myself but Matt encouraged me each time. It Matt’s patience and ability to know WHEN to push me that has me way ahead of the rehab curve set by my surgeon.
Each session starts with warm ups, then moves to more strenuous exercises. At some point during the session, Matt spends time discussing my progress, massaging my knee and moving my leg to assess progress.
The PT’s work with several people at a time. When Matt puts me on an exercise, he sets a timer. When the timer goes off, anyone who is available sets me up on the next exercise, all under Matt’s direct supervision.
I noticed there are a few negative reviews but please note the dates of these. I believe this facility has a great reputation now and reviews older than a year should be disregarded.
I am excited about the progress I have made in the last month. I am walking nearly normally, without a limp, am gaining strength in the knee every day and am suffering very little pain. I feel confident about using my knee and pushing myself to get stronger. I am no longer afraid. I attribute all of this to the work and encouragement of all of the fine professionals at Neurosport.
I will be having the other knee replaced next year and will be anxious to work with the PT’s at Neurosport.

Worst service provider imaginable! It is impossible to find any timeslots to schedule with this provider. The workers are unprofessional and generally lacking in knowledge about your condition. They hardly have any plan for your recovery and are simply fleecing the insurance company. I will strongly discourage readers to make appointments with this outfit.

I went to Neurosport to help me get back to work after having back problems — a herniated disk and arthritis of the back. I worked with a therapist the first visit — Jenny. She reviewed my records and history and gave me exercises to do at home to strengthen my core muscles. This was a helpful visit and I was happy to make more appointments.
The next 2 visits were with an assistant Abby. I was concerned that there was no plan for my recovery — each time I arrived it seems like new exercises were randomly chosen not based on how I was doing or trying to get me back to work but just picked out of the air for no apparent reason. Eventually I was given over 30 exercises to do at home and only a few written down to help me remember them. Each visit introduced new exercises without assessing my response to previous exercises or assessing how I was doing in general other than «How’s it going?».
When I asked Jenny for help with specific tasks I was given good constructive suggestions and shown how to do things without hurting my back more. But when they had me do exercises that hurt me I was told just to continue. On my last visit I was in so much pain from 2 sets of exercises that I left in tears and had to cut back on work again. When I discussed the exercises with my back doctor he told me they were not appropriate for my problems. I canceled the rest of my appointments. I had gone to 5 visits total.
I would not recommend this clinic for recovery from back pain. I would like to try a back clinic for further therapy but my insurance won’t cover it.

I held off writing a review for Neurosport because I have mixed emotions.
Some background… I came to Neurosport after ACL/​Menicus surgery on my left knee and a failed visit to Preferred Rehab. I met with Neurosport’s Clinic Manager, who just started at this particular clinic that same week. He was my therapist for all but one session… my last session. My first two sessions were in a private room, where I did excercises and he measured my progress. I was very impressed, considering my first therapy session at Preferred Rehab was so horrible (see Preferred Rehab review). Each week I went religiously and I saw improvement with every session. I had 16 physical therapy appointments over 3 months. They have a very friendly staff which seems well qualified (often grouchy), but a outdated facility that could use a massive renovation.
What’s the problem then? My issue with Neurosport lies in that I was discharged without fully being 100% functional. I was able to reach a 126 degree flexion and 0 degree extension, BUT I still cannot go up or down stairs AND cannot sqaut down to sit or pick anything up off the floor. I still walk with a bit of a limp. I didn’t even know it was my last session until I went to the doctor for my 3 month post surgery follow up and was told that I was discharged and no longer had to go to physical therapy!!! Now on the one hand, I was pretty happy that I no longer have to pay the ridiculous co-​pay anymore, but on the other hand… I’m not rehabilitated yet… WTF? Wasn’t that why I was going there in the first place? I feel somewhat let down by Neurosport.

A recap of my 4 sessions for IT Band Syndrome: Aide puts hot pack on my leg for 15 minutes. Aide uses ultrasound on my leg for 5 minutes. Lie around for 5 – 10 minutes reading magazine. PT finally comes in and compares mile times with me. He’s proud that at his age, he can still run faster than me.
Don’t waste your time and money here. Go somewhere else! My IT Band Syndrome popped up again (surprise, surprise!) and my new PT is actually helping me fix the problem this time.