Misson EyeCare Optometry

I had my first appointment with Dr. Chu a few days ago and I was very happy with my service. I called on a Friday afternoon and the girl who answered was super friendly and helped me make an appointment for 10:30 the next morning. I was advised to arrive early since I’d have to fill out new patient paperwork. As soon as I was finished I was taken back and the testing started. Dr. Chu was friendly and chatted with me while doing various eye tests. While I was waiting for my eyes to dilate one of the receptionists helped me pick out some cute frames. I had a great visit and look forward to receiving future eye care here!

I showed up today for an appointment a 1pm sharp that I made weeks ago. I just flew in from New York and was very frustrated to hear that I would have a 40 minute wait. This place is notoriously always running late and it’s not ok. It would be courteous to at least call the patients ahead of time so they don’t have to sit there and wait. The receptionist didn’t try to help out much at all either. When this place is on time, they are great, but I’m extremely disappointed right now.

I have been coming to Dr. Chu for over a decade now. She is always very professional, clear and patient answering questions, and the wait is never too long. My delivery of contact lenses are always very fast and on-​time. She gives her honest opinion when it comes to what kind of glasses to get or what brand of contacts to order.
She often goes the extra mile for her patients. When I went to college on the East Coast, I would still come to see her during my breaks. She would mail me my contact lenses when they arrived if I had already returned to college. When I made the transition from hard to soft contact lenses, she went above and beyond suggesting different brands to try and following up with me in regular visits checking the fit.
The office staff are also very professional and helpful. My calls to the office are always answered promptly, and I usually have no problem scheduling an appointment within a week or two.
She is also great for bilingual families because both her English and Mandarin Chinese are excellent.
It’s conveniently located across from Ohlone College, and I have never had trouble finding a parking spot. I cannot see myself seeing any other optometrist and highly recommend her.

First, I tried to make an appointment by phone and left a voicemail. After two days, I still had not received a call back. I called again and got through to the receptionist so I was able to make an appointment for that afternoon.
I got there and didn’t have to wait too long because I rushed to finish my paperwork before the other person waiting finished. I just had a baby a few weeks prior so I didn’t want to take too long away from her (my mother in law was watching her at home). After I did all the exams, which included dilation, the optometrist had me sit in the waiting room to look at frames. (I was not informed over the phone that my eyes would be dilated. She said I should be fine, but to just take surface streets home.) Then I expressed that I only wanted new lenses for my current frames and she attempted to sell me on getting frames because it was included in my co-​pay. I understand that’s how they earn money, but I don’t like creating more waste than necessary. Plus, I didn’t want to be there too long. I ended up just getting the first set of frames she suggested that was covered.
After I chose the frames, I thought I was done there as Dr. Chu left me. Then I got into my car and was backing out of my spot when the receptionist ran up to me to tell me that I wasn’t done yet. So I reparked my car and went back in.
Then the receptionist told me I was done and I went back to my car. Again, she ran after me telling me there was one more test that the optometrist needed to do, but had forgotten to do. I again went back in.
I definitely was not very impressed with the way this business was run. My husband went in a couple of weeks later and said that he had to wait for a very long time because the optometrist was on the phone with a plumber trying to arrange something… not for the business, but for her own HOME. It is a bit unnerving to have to wait for service because the optometrist is taking care of personal business at work. My husband also picked up my glasses for me, but I had never been called to let me know that they were ready.
This place wasn’t terrible, but just be prepared to stay for a while and make sure they are done with the whole visit when you leave. If it’s convenient and covered by your insurance, it’s okay.

The doc there can be rude at times as well as pushy at times not a very good business model here for Fremont, calif

Don’t know what to say.
I made a 9AM appointment and was made to wait there for over a half hour since she was expecting her family to come over for a «quick» visit. I ended up spending 2 ½ hours for getting a reading prescription which I still haven’t received.
The exam itself was just basic, the Dr didn’t really help me. She just said that my eyes cannot be corrected and gave me a small reading prescription to satisfy me. I am still blind as a bat and she had no correction for me. she didn’t even have any referrals for me.
Its been over 2 weeks since I ordered by reading prescription. If I went to Walmart, I would have got it the next day. With this place, I haven’t even received a call yet. I have called them so many times and the receptionist now gets mad every time i call her. I guess they must have sent it across the globe because no other place takes this long to deliver reading glasses.

Very very bad service. As the other reviewer mentioned, she always double books and everybody has to to wait so long. And it looks like she bought some new screening equipment and she made all of us go through Glaucoma screening paying $ 200 for entire family. We have been going there for last three years, but we are definitely done with her. I can take long wait times but not cheating.

Had I read Jeff O’s review earlier, I would not have made an appointment with this eye doctor. It was completely a waste of my time. She doesn’t respect her patients AT ALL. She always tries to squeeze too many patients into the same time slot that she is always behind her schedule for at least one hour and half. To her, making money is most important. Wasting other people’s time is absolutely NORMAL. That’s why she didn’t even feel a tiny bit of sorry to me and other patients anxiously waiting for our appointments an hour and half late.
With so many patients getting squeezed in the same time slot, I really doubt how much time she is going to alocate to each of her patient, and how thorough the service she is providing to you. Her service really makes me sick. If Unilocal offers me the option of giving her negative 5 star, I would not hesitate to do so.

I’m very thankful for the thoroughness and attention that Dr. Chu at Mission Eyecare Optometry has given to me and my husband. I remember having extended visits with all of the different testing that she does (not sure all the medical terminology, but visual fields, depth perception, color blindness, etc.). When we were healthy, it seemed like quite a bit to do in our visits, but then she diagnosed my husband with an enlarged optic nerve, and sent us to an ophthalmologist to follow more closely. When we spoke to the opthalmologist, he asked us to compare his findings with our optometrists’. She sent the records over right away as we were at our opthalmology appointment, and our opthalmologist was able to get it right then and there, and reassure us that my husband’s pre-​glaucoma condition has been stable. She also follows me closely for any complications from my eye condition, PBEB. Because I get dry eyes with my eye condition, she’s worked hard to fit me with contact lenses that were more comfortable and breathable. We really trust Dr. Chu in her medical opinion and the attention she gives to each of us, and would recommend her without hesitation!

Quick tip: The Optometry office is on Mission Blvd., right across from Ohlone College. However, do not park on the street side as the entrance is on the other side (back of the building).
My family and I have been going to Dr. Chu for years now, and we really like her! She is professional, patient… and she listens to your concerns and provide great recommendations. Her staffs are also very friendly and helpful when it comes to glasses-​picking.
The glasses frame selections may seem small when you compare to the optometry offices you see in the mall, but they show the best selections. Also, they update their frames very frequently so you don’t see the same glasses all the time. So far I have not seen any people who wears the same pair of glasses as me :)

Very bad service. She always tried to fit in so many patients that she is always behind by at least 2 hrs on her appt. We had appt for 3 people at 9:30am appt and did not leave the place until 1:00pm and my wife decided not to finish her eye exam which mean 3.5 hrs for 2 patients. She will do a little exam for every patients so all of us have to wait and take turn. She scheduled 6 patients (2 families) from 9:30am to 11:30am (2 hrs window) and only finished with 2 patients. All other 4 were partially checked and waiting. There was a guy with 11:30am appt still waiting at 1pm and he asked if we were drop in. I told him we were here since 9:30am for our appt. I stopped going there for over a year ago and my wife said this will be her & kids last time.