Mission Property Management Company

I had my application ready when I saw 3930 Springfield Commons, Fremont, CA and the company refused to take my application. She insisted that it was not complete. I requested a pen to fill out the items that she had mention, and when I tried to turn it in on the same day of the viewing, she insisted the I was too late. Someone had magically taken my spot and I would be number two on the listing.
Please DO NOT WASTE YOUR TIME WITH THIS COMPANY!

Renee at Mission has been our main contact for a year now. We had some maintenance issues and she went above and beyond in helping us. Thumbs up!

Horrible. .they ask for all your personal Information take a $ 30. Process fee then say the landlord didn’t accept your application. No other explanation. The home has been on the market for over a month, how many others have they taken this fee from? I went back to retrieve all my personal information and the gal tells me she has to scan it all in before returning it to me… What the heck, these people had All my personal information for over a week and haven’t scanned it in? And they denied my application why would they STILL need my personal information?
Also, I asked for a copy of the credit report and they flat out said «we don’t provide that» and the gal went on to tell me to go online and get it myself.

I’d put MPM at 2.5 stars. My wife and I lived at a property managed by them for 5 years, from 2009 to 2014. Fact is, they’re flaky and hard to deal with. For example, whenever we paid rent, they would deposit our check as soon as the next day and as late as the 15^th of the month and anywhere in between. This made budgeting much more difficult than it had to be. We very rarely requested repairs or services but when we did, the people at the MPM office were very annoyed with us, as if we’re an inconvenience. Very rude. The actual maintenance guys were GREAT though. Pretty much any request from them was like pulling teeth. When we gave our 30 day notice, they sent a painter to paint the house 10 day BEFORE our move without telling us. First of all, they blocked off all the windows, so packing up the house in the May heat with strong smell of paint was terrible. If I did open the windows the paint smell would be even stronger. Secondly, they didn’t block off the little vents on the side of the garage so they got paint over a bunch of my tools and equipment in the garage! They really couldn’t wait 10 more days to paint the house? Really? The painter was rude too, he didn’t even introduce himself or anything. He just showed up and started painting the house. Gee thanks guys! The only good thing I can say is that they were fair about returning our deposit. That saved them from a 1 star review.

Unfortunately there is no negative ratings! This company doesn’t even deserve 1 star. My friend was leaving the place that she was living so, she refereed me to the owner and owner asked to work with this company. So, i contacted their leasing agent 2 months in advance. Their leasing agent took many weeks to reply to even email/​voicemails. After got an reply i mentioned to her to let me know when the property is ready and guess what? she contacted me just 30 mins (of course she sent an email not a phone call!!) before they display the property to other people. So, i told her that i have seen this property many times. Then she ask me to submit and application and next day she mentioned it to me (via email) that they gave it to someone. I don’t understand if i told them 2 months in advance but they ended up giving it to someone and i eneded up not renewing my lease with my current place just because i thought Mission property will be a professional company and they will well inform me in advance.
Anyways, in short this place is NOT professional at all and owner doesn’t care about you AT ALL!

Update after moving out
— — — — — — — — — — —
Say GOODBYE to your deposit. There is no good way to put this. You can do EVERYTHING that they ask you to do and you will still lose a RIDICULOUS amount of your deposit if not all of it. I did a learn a few things to help you save some money. Here they are
1 — Hand them the keys yourself. MP told me I should leave the keys with the cleaner (that they picked and claim to work with) and they will take it from them. After that they charged me for the «missing» pool key. It was my word against theirs. Obviously — they are right!
2 — I asked them for a walk through before moving out so that I could fix whatever they thought was wrong. I was highly praised for maintaining the property in such a great way. Yet, somehow, my deposit check miserably failed to reflect that. For example, they will tell you, you don’t need to fill-​in/​touch up small nails holes. In fact, they said I just needed to fill the holes from the TV wall mount and not bother touching up since they do that anyway. I got charged 400 bucks for paint touch up for various «blemishes» all over the house. tip — don’t bother with walk through. Leave the house EXACTLY as you found it. There should be no sign of wear and tear.
3– Change out the window screens yourself. They charge you ³⁵⁄₄₀ bucks to replace one! When we moved in there was a small square shaped cut in two of our window screens. No biggie for me so I didn’t report it on the form that you return within 30 days for first moving in. I pointed them to the person who came for the walk through before we moved out and asked her if that would be a problem. She was the sweetest thing and put me at so much ease explaining how these little things don’t matter. I should have been more clear in explaining to her that I did not want to spend 80 bucks out of my deposit to fix them. My bad.
4 — One bright spot was that I did not get charged with any extra cleaning costs. I used the cleaners they has recommended and they were happy with the results. FYI though, the recommended cleaners were expensive. 600 bucks for a 1600 sq ft townhome.
5 — Hang on to those garage door openers they give you! In fact, I recommend that you buy one for yourself and promptly return theirs once you move in. I don’t know where they shop but they charged me 75 bucks for one! There is also an extremely long story about how they never gave me the garage opener that they charged me for but instead of getting into that I will just summarize this post now as follows
Keep records of everything. Don’t believe their easy going attitude. Be prepared to pay 7 to 8 times the amount for anything they fix/​replace. And really, leave the place EXACTLY how you found it. There should be no sign of you ever having lived there or even been near there ;-)

We were tenants for 3 and a half years at one of the properties that Mission Property Management managed. Overall, there are very few good things to say about this place. Here is our detailed feedback for prospective tenants:
Move In: There were two closets that had doors missing. MPM promised to have them installed well before our move in date, so we proceeded with signing the lease. On the date we moved in, the doors were still not there. In spite of giving it in writing (move in checklist) that they’ll be installed within a week of our move in, it took 6weeks and repeated nudging from us for the doors to finally be installed. The quality of the materials used was really bad too (the doors were so thin we feared they could break anytime and we would be billed for that !)
Service requests: The first two years of our stay (2010-​12), every time we requested repairs, we felt very unwelcome. The folks who took our calls were simply ill mannered to say the least — that is on the few occasions when we finally managed to talk to someone. Typically, we had to leave voice mails every other day for about a week or so before they took notice. Things seem to have improved from around early 2013 not sure how long that’ll last. Three specific instances:
(a) The shower head at one of the bathrooms started leaking. After about a month of repeated calling, they sent in someone who inspected and said we’ll need to replace something — this person never came back. Another month passes by (by then we had started avoiding that shower) another guy comes in, seemed genuine and he let the cat out: the entire plumbing must be replaced and it would cost a good amount of money. MPM never completely repaired this — every time we called them up, they sent in a different person who did something that would temporarily stop the leak.
(b) The tenants who lived in the unit above us had left their bathtub running and the water seeped through the floors and into our kitchen roof (thats right, the kitchen roof leaked). The water from this flooded the kitchen lighting (thankfully it was day time so the lights were switched off) causing the light covers to crack. MPM ignored the problem completely and during move out billed us for the light covers. Apparently, their records showed them we never brought this problem to their attention — i mean, honestly why wouldn’t any tenant inform their landlords if the roof is leaking?
© The dish washer broke down two weeks before thanks giving. The same hide/​seek game (leave voicemails, a new guy comes in, inspects and goes back). This time I called up Mr. Carl Fox (the proprietor) directly and in spite of specifically calling out the thanks giving weekend, we went three weeks without a dish washer including the thanks giving weekend. With a few visiting friends and family, it was quite an ordeal.
Their strategy is simple: For low cost items, get it fixed if the tenant is making too much noise. For big ticket items (dishwasher replacement), stone-​wall and delay as much as possible in the hopes that the problem resolves itself or the tenant gives up.
People: Rude would be a polite way of describing some of the folks at this place. Christina and Judy are very rude to the extent of coming through as being racist (I’m glad to find mention of Judy by other reviewers here). Misty, Tania were good but they are no longer with MPM. Renee, the current manager is quite reasonable — hopefully she sticks around.
Move Out: MPM billed us a hefty $ 505 of our security deposit on top of the $ 200 we spent on professional cleaners (MPM was up front that they’ll bill us cleaning costs unless we used professionals that they picked). Some of this is reasonable, but a good chunk of it is not. We are a small family of 3 with decent wages and maintained the aging property quite well — we are now working with the small claims court to get a refund.
Overall, we have very good personal memories from this place (our daughter was born here and my wife completed her Masters when we lived here), but our interactions with MPM left much to be desired.

Wow! This place has amazingly good service. Carl and Misty work incredibly hard and I always hear from them within 12 hours. This is the little company that could! I love this small, tightly run ship that is responsive, fair, friendly, and maintain the lines of communication up. Excellent employee training, and most amazing to me, it is not run by a large corporate organization. I don’t know how this company does it. Way to go guys! Keep up that work!

Don’t believe everything you read! Is the lesson I learned… we were hesitate in using this property management company but we took a chance and we are very pleased we did. Misty was always pleasant when I called and never rushed me off the phone. Tania was the property manager for the property we were looking to rent and she was GREAT! She answered all of our questions (more than once due to being first time «home» renters) and she was very professional. She returned my phone calls and her schedule was very flexible. for viewing the home and signing the lease. We were very happy with this experience and glad we took a chance…

I just moved into one of Mission Property’s home’s and am so happy I did! I have had nothing but a wonderful experience thus far. I mostly have dealt with Misty who has been helpful, but also is very personable and I feel like she genuinely cares about my concerns/​questions and making sure that they are taken care of/​or answered. I am hoping to buy a home in the next couple of years, but in the meantime I look forward to my calling this current property «home.»

While trying to find a townhome to rent I ran into this company. I have to recommend staying far away. There is no sense of urgency, no sense of professionalism, no pride in work parts of the staff and I was just trying to get an application in! I fear what may have happened if I actually lived in one of there many properties.
The biggest issue I had was that to verifiy employment, they would not go through my HR. They wanted to call my direct supervisors (which are Board members). I told them, NO, they MUST go through my HR. They were to lazy to just call them, didn’t lift a finger to get any forms to my HR and whats worse, the HR department here wasted a whole day of their PAID time to try and deal with mission (not their jobs)!
Second, they needed to verify my rental history by contacting my current rental managment company. Perfectly normal, except they only called once and AGAIN, my property manager ended up taking three days to try and follow up with them. He doesnt even work for them and he took his PAID time to help them to no avail.
All the while the clock is ticking. More then one week later I finally get a call from Carl (Owner). Carl seems professional and had that pride in work and ownership that should be standard in buisness. He did address all the concerns and did a great job of getting through the issues and concerns. In addition one of the maintenance girls was fantastic in raising the issue to Carl directly. So perhaps it is only a few that were lazy, rude, and had zero sense of urgency, but this reflects on Mission Property to the point I asked they not process my application. I will never do buisness with them again and would recommend anyone else to stay away!

One simple note… AVOID AVOID AVOID!!! Oh yeah and Judy at the front desk sucks

Had ups and downs with the company. They were much more attentive with the latest property that we’ve found through them. We received very personalized service, the agent was very flexible with my schedule, and helped us work within a short time-​frame. Most of our issues the first time around were with Judy, and she no longer works there now. We like Christina, and are especially happy with Denise.

After speaking with the rudest person ever Judy, I will NEVER contact them again. Judy acts like you are bothering her when you want to set up an appt. and don’t dare try to change it because she will act like she has to move the earth just to reschedule. (normally you just make a few clicks and done right? well that’s too much of a hassle for her because-​she will huff and puff all while on the phone with you). I cant believe that their 1^st point of contact treats potential clients like that. I don’t know how they keep customers? I wish i could give a no star rating.

This place SUCKS. I can’t think of one good thing to say about them!
I was a tenant in a condominium managed by Mission Property Management for a year and a half. There was NO follow up on any concerns I had throughout my time living at this property. The staff is cold, rude, and unresponsive.
Every time I called them I was given the impression that I was bothering them.
Last year the carbon monoxide detector law came into effect and I was contacted by Mission Property Management to schedule someone to come install one. I figured, great, and made sure my roommate would be home at the scheduled time. At the end of the day, I came to find out no one ever showed up and no one called to reschedule. I called them the next day and told them what happened. They said they’d look into it and call me back. I never received that call. I called them again two days later and they said they’d call me back. Again, I never received a return phone call! This was so frustrating and we never did get that carbon monoxide detector installed.
When we decided to move out, I sent them a letter via e-​mail and received no response. Two days later I received a letter in the mail (these people are old school. Why couldn’t they just respond to my e-​mail?) Their move-​out requirements are not tailored at all to each specific property, they have one standard letter. They REQUIRE that you have the carpets PROFESSIONALLY cleaned and that you provide a receipt. I cringed at this since I could have borrowed my parents’ carpet cleaner and done it on my own, but opted to hire a professional cleaning company to clean the entire condo to avoid any deductions from my deposit. This cost us $ 250.00.
When we moved in, there was a can of paint in the laundry room closet. We filled the holes in the walls and touched up the paint using this paint. When I received my deposit refund in the mail, it showed that they deducted nearly $ 300 because the paint did not match, as well as an additional $ 80 for a broken light cover in the bathroom, which they could not (or would not) provided photo evidence of. I was OUTRAGED. I called their office and told them that this was unacceptable and that I wanted to speak with someone and get some back up for the claims they were making. Why would they provide non-​matching paint?! Of course, they said someone would have to call me back.
This time, I did receive a call back, from their lawyer! This is a matter that could have been easily handled directly between myself and Mission Property Management, but instead of confrontation, they opted to outsource this issue. It probably cost them $ 300 for their lawyer to call me.
Anyway, in closing, Mission Property Management is a horrible management company. The staff is rude, and they are thieves. So, if you are thinking about using them, I’d think twice.

I wouldn’t even give it a star! They are not professional, punctual, or friendly. I have never spoken to such dry and rude people, especially Carl Fox.
They do not follow through and make you feel like you are of no importance to them, as if finding a property is not stressful enough! You would think that they would care a little and treat their potential clients better.
I will never deal with them again, and don’t hold your breath if you are expecting a call back, because chances are you won’t get one! They are HORRIBLE!