Mills Mechanical

had a warranty issue with a water heater. called and left a message. they sent a guy right over late afternoon on a Friday. he was a life saver. never even talked to a person. they just listened to my message and responded. we’re not even in the same city.

This business sucks. Rude, can’t drive and no customer service. They also tried to fight me. They are punks. **************DO NOT USE****************

I am very happy to have my friend to refer Mills Mechanical to me for my Water Heater replacement today.
Called up Mills in the morning for my water heater leaking problem. I compared several plumbing company quotation and Mills is the most reasonable price with the fully services.
I got my installation done in the afternoon. Gary and his son Andrew both are very professional. My original schedule is on Saturday. Since my water heater supplier is not open on Saturday, Gary helped me to move the schedule ahead on Friday and installed everything within an hour. He also fixed a few problem of the previous installation for free.
I absolutely recommend them to my friend!
Very nice person and super professional!

Recently we had an early morning emergency with leaking water heater. Someone recommended Mills and they were able to come within couple of hours. Gary and his son did a good job of replacing the heater and cleaning up. It was fast and price is probably reasonable as it is an urgent call.

I was calling on the behalf of my family and saw that this company’s sticker was on the water heater. Although I unsure about some things, I was given a very rude response and was told to call another company rather than get an answer about the warranty of the heater. The call started with a yeah…

Well as most of the stories start; the area around the water heater was wet…
Called up Mills as the first that showed in Unilocal with 4+ stars and nearby. Talked to them a bit and was able to schedule the next morning. They came out on time and an hour or so later the new water heater was installed. They also fixed a few sins of the previous installation. They thoroughly cleaned after the installation. Recommend them!

I found my 6 ½ year old 40 gallon water heater leaking all over the garage floor this afternoon which of course was just past its warranty! Sadly, I’m no longer surprised at the relatively short lifespan of any modern appliance regardless of brand…
Anyhow, I came across Mills Mechanical and although there were few recent reviews decided to give them a call. I liked that they were local and not another big business chain. Gary answered my call quickly and was already traveling to a job site nearby but said he and his son would be able to come by afterwords. He was very personable on the phone and gave a competitive bid for the heater replacement.
So a short time later I received a call from Gary that they were on their way to my home so I scrambled to clear all the clutter blocking in the water heater. When they pulled up to the driveway, he and his son hopped out with tools in hand to start pulling the old unit. Boy were they efficient in swapping in the new Rheem. They were both good guys to talk with as they performed the work and it was obvious they were very knowledgeable in the business.
I appreciated the quick response, fast service, and competitive pricing and would definitely recommend Mills Mechanical for anyone needing a new water heater.

I didn’t get a chance to actually experience a water heater replacement, so, I’m not reviewing their abilities. They might very well be very capable.
However, I did call and even got the opportunity to talk to a live person. I needed a water heather replaced. I was asked some questions, the person wanted to know quite a bit — I think that’s very fair. We agreed that I would send a few photos… and I did. I never heard back from them again.

Mills Mechanical, (510) 656‑9192 Call This # first …
So I called Mills Mechanical up early on a Sunday morning as my old hot water heater stopped working last night. I really thought I would get an answering service but got Garry after 1 ring on his cell phone «way to go Garry» & lucky me he was in San Mateo too! He was finishing up a job and came right over… OMG shortly after that the old hot water heater was good for another 25,000 miles.
I got to say that Garry is quite frankly one of the best mechanical vendors I have ever come across commercial or residential… He is polite, professional and knows his trade very well… I will never call anyone else as long as Mills Mechanical is available first…

I called American Standard Water Heaters and they went out of their way to get me help for an unusual problem that was to be warrantee work. Gary Mills of Mills Mechanical (510) 656‑9192 was called by them and I was assured that he could help me when I couldn’t get help with anyone else. Gary Mills, the owner, was refreshingly proffesional with a «good bedside manner» to boot. He impressed me with his initial call to let me know that I was scheduled for first thing in the morning and that he had the order. He also called me enroute to let me know he was on his way. When he got there, he removed the burner unit and looked it over. Within minutes, he found the problem and he worked out a solution with the repair. His care and understanding of the problem changed this from being an all day job with total replacement, to taking less than an hour. He didn’t mind me watching and engaged in pleasant conversation with a good sense of humor. I am a professional myself and Mr. Mills had me seriously impressed. I might add that this was two months ago and our water heater has worked perfectly ever since.
I strongly recommend Gary MIlls of Mills Mechanical for water heater repairs or replacement. I understand that he also does other heating and air conditioning work and he handles pretty much the entire east bay area I was told. You will not be disappointed.
Tony D.
Benicia, Ca.