Kelly-Moore Paint Store

Talk to Brian, he is extremely knowledgeable and helpful. He is an excellent resource for staining and finishing hardwood floors. He provided great tips and how to advice. I was very lucky to have Brian assist me on this project.
Unfortunately, this would have been a five star rating except for the most unhelpful person I spoke with on Saturday, Feb 14^th. The assistant manager, Yancy special ordered the poly-​urethane oil based satin finish and told me it would be at the Fremont store on Saturday. When I called the person who answered kept telling me deliveries are not made until Tuesdays. I asked him to get off the phone and check, all he wanted to do was to make me go away and acted if I imagined my conversation with Yancy. He said none of the managers were there on the weekends and Brian did not work the weekends. Just my bad luck to speak with this guy. Luckily, when I called today, Sunday and spoke with Davel – he saved the day. He was willing to call other stores and check their inventory. Finally, Dave called me back and said your order is here at the Fremont store; it is sitting on the manager’s desk with the wrong telephone number to call you. Thank you Brian and Dave; you are role models for what customer service should be; Jason, have them train your other employees.

The customer service here is deplorable. The guy who answered the phone clearly hates his job and is a complete a-​hole who acts as if he shouldn’t be bothered to answer questions about whether or not they carry certain products. If you can avoid this store do so, otherwise be prepared to be treated like crap.
Edit: the one item I cake here to purchase was wet, ready to use drywall joint compound bagged in a box (~30lbs.). It cost $ 19. I found it at Home Depot today for $ 9.
Also, Kelly Moore contacted me to discuss my poor experience with this store but I haven’t gotten back to them.

I love using Kelly Moore paints, they’re great quality. The staff is also helpful with any questions you may have. From sheens to equipment they have a lot to choose from which is why this is where I go if I ever have a project.

Excellent service real professionals detail oriented
Jason the store manager awesome

There is something to be said about a store that has one specialty. I went to Kelly Moore with a few color swatches, one from Pinterest (trusting the color on my iPad) and one from a full service hardware store. I ended up questioning this color I had fallen I love with and went with this lighter color which I completely regretted when I made the first brushstroke on my wall. Another visit to KM later and they took my five gallon beige color and added more colors to make it the color I’d been dreaming about from Pinterest. No questions asked, just their excellent customer service to make me and my walls happy.
Another thing I noticed later was KM paint didn’t require multiple coats like this Home Depot, Behr stuff I bought while making a last minute decision on a bathroom (all my walls were a satin finish prior to my painting). KM is a bit pricey but totally worth it considering the less number of coating required and their great service.
Next paint project I have will be all KM paint.

I am a general contractor and was a painting contractor for years, so I know a bit about paint. I’ve always avoided Kelly Moore, because my mentors told me that KM was inferior to Benjamin Moore. I prefer to use the best products possible.
I replaced some dry rot, and needed a good paint match. My client had the color and paint brand on file, and it was Kelly Moore. He even had the formula number.
I went in to the store and gave them the color name. They said it was an old color, and would need to search the computer for the formula. OK, I thought, should take about 30 seconds. The employee said sometimes it can take 10 minutes. I found that surprising, but decided to wait.
30 minutes later, he still couldn’t find the formula. The computers (searched on two different work stations) couldn’t complete the search. He told me he could call me when the search was complete.
OTHER POSSIBLE SOLUTIONS that he did not offer: 1. Look for an old color deck containing that color, which may have the formula on the back of the swatch (I know this is the case with some other brands). 2. Call another store that might have faster computers. 3. Call headquarters which might have faster computers. 4. Forget the formula and custom match the color from the sample I had brought in.
I went to Home Depot, which did a custom match with their electronic eye, and I had my paint in a Behr product in 15 minutes.
High end residential contractors tend not to use Kelly Moore. I still don’t know about their paint, because the service I received was so poor, I couldn’t actually get the paint that I was ready to buy.

The customer service is great and the employees take their time time helping you.
Unfortunately if you are in a hurry and the salesmen are helping someone else at the time it can seem like an eternity before they are able to help you.
There should be an express line for people who know exactly what they want and just need to make a purchase and go.

They might know their paints but their customer service sucks big time and always has. If you are not wearing white painters clothing you are S.O.L. I got into that store 7:05 AM. and there was no one in front me in that line and I would say a total of 3 contractors were ahead of me and they were already being helped. I stood in the same spot leaning on the counter until 7:35 AM. before someone even acknowledged I was there. No hello, how are you, kiss my you know what, nothing, nada, zilch. How hard is it to say,” Goodmorning, I will be with you shortly” This is always the case when I go into this store. Unfortunately I have always used Kelly Moore products but after this morning I am thinking about Walmart or the Flea Market. And as someone else pointed out, that so called manager is lazy and worthless. If you want good customer service I would suggest that you go elsewhere.

As everyone knows gasoline is expensive these day and this store just wasted my time and gas.
I phoned inquiring about getting some small samples to put on the wall to make sure the color was right. The informed me the smallest quantity was a quart. I read them the numbers of the colors I wanted on the phone and asked if they wanted to mix it and I’d come and get it.
They told me just to come on down. I can understand that, I’m sure in the past they’ve mixed some paint for a no show. Anyway off I went to the store with the same numbers I’d just read them on the phone.
«Oh, we’re out of that, we’ll have some more on Monday. You can drive to Hayward or Milpitas.»
Well, I did drive to Hayward but at $ 4.00 a gallon I don’t need the extra trip especially since I told you on the phone what I wanted and that I was coming in.

The people here are supurb! All the workers here definitely know about paint! They’re also very friendly too. My bf, sis and I come here so often (most of the time just staring at their color palette deciding what to choose!) that most of the workers here recognize us. After our first visit here, they started offering us discounts on our paint! No complaints there.
To give you an example of their awesome service, we were told that since our home was built 8 yrs ago, most likely our kitchen and bathroom paints were lead based so we didn’t have to buy primer. We went home and put the paint on our wall only to realize that the paint kept smearing off. We went back to the store to complain and the manager gave us a gallon of primer (worth about $ 30+) and extra paint for FREE!
The only negative I have about this place is that they didn’t inform us that they offer free paper samples of their paints! We didn’t find out until AFTER we bought 7 small containers of paint to test. One of the workers knew we were buying colors to test too! But I can’t minus a star just for that… their service overall and paint quality is top notch!
I would for sure go back here if I ever needed to paint again (hopefully not any time soon though… painting is waaayy too much work!)

These guys are awesome. I wanted to buy some colorful paint, but didn’t want to spend a whole lot of money. I asked if they had color rejects. The employee took me to the back of the store and helped me sort through the pallet.
Eight bucks for two gallons of bright yellow. Whoopee. To top it off, another employee offered to help me carry it to the car. Despite the fact they cater toward contractors, they’re wonderfully friendly and customer service oriented.