H&R Block

I am giving this place one star for the previous tax guy who did our tax back in 2012. He seem to be knowledgeable and know the ins and out… Too bad he retired. This time around we came back to do our 1099 and we were assigned to another tax agent. Who’s very clueless in everything, even functioning the program in their computer. I have to tell her to press the tab key to move on to the next box. It took her more than one week to get back to us only to give us a bogus number and it pushes us to file via turbo tax and our outcome is way better than what we were quoted for. To top my worst experience, when I called her for follow up, she doesn’t even recognize my name instead she know my husband (that sucks my social and W2 are expose and she doesn’t know me WOW!!!) So she also said the reason why she never gotten back to me us sooner, because she was with the help desk for assistance and that their new computer system are difficult to navigate (Now! Is that my problem or fault?) Overall, this place didn’t work for us so I would NOT recommend this to a friend. You can take a leap of faith which what we did and we are highly dissatisfied with our experience. Good luck to you! And NO THANK YOU to this place.

I will try to make a long story short. Point being. they get the job done but it might take a while. My husband started off working with Bridget to help us process an amended return for tax year 2012. He gave her the paperwork and started the whole process sometime in February 2015 I think. She got back to us in April with the amendment complete and ready to send to the IRS. She told my husband to sign the amended return & mail it to IRS. Although she took awhile to get back to us my husband said she was nice but did miss a signature needed for me. I had to sign the 1040x page along with my husband who was told my signature was not needed. Because of the missing signature, we are just now correcting this mistake through several months of waiting and phone calls to the IRS. I called Bridget & explained the missing signature, she told me to come in before she got off but I didn’t make it in time but she was very nice over the phone in explaining what I needed to do.
I went to this office after Bridget had left and worked with Natalie today who helped me fax & refax several times the same paper to the IRS whose fax was not working properly which I am forever grateful for her trying so many times. We finally got it through. She also called the IRS for me since I was having trouble getting through at one point which was nice but she did talk rudely to me at times in a condescending or bad tone, however you want to put it, she just seemed irritated. We finally got everything complete and now I’m waiting on the IRS again to complete the paperwork on their end and hopefully we’ll have our federal refund check within the next 4 weeks. We would go here again but will double check with IRS before mailing which signatures are required. If this was an efile, it probably would’ve been an easier fix but for the amended return it could only be mailed.

Guys. please please avoid this place if you don’t to pay $ 700 in tax preparation and get screwed by their mistakes and end up in mess of constant battle of getting your money back from them and IRS for their mistakes. Peace of mind coverage of $ 40 is a joke. Constant rip off.

KUMUDA RENUPRASAD helped me with my taxes. She was very helpful and patient, as she explained the details of the process. If you need somewhere to have your taxes done, go to H&R Block on Mowry and ask for KUMUDA RENUPRASAD!

Never have I seen such a jump in price for the same services I always used. I have used H&R Block my entire adult life. My finances and life situation have remained the same for the past 6 years. There is no excuse for gouging the customer due to losing business to TurboTax — and then trying to downplay or minimize it.

I came to the front desk like a usual customer exceptionally providing confirmation number for my appointment. Women at front desk whom I assume to be the owner didn’t know much about her business, she even told me my name was not on the appointment list when I had an email with confirmation stating this was my date and time scheduled. I was confused siting there waiting, then thats when this kind women walked up to me and greeted me and I assume she was going to be my tax advisor and she certainly was. She saw my name on her screen confirming I had an appointment schedule, although it was not Ritu, her name was Yvette Ramirez and she was very nice and helpful. I had several W2s form from several employment so I was a bit embarrassed and ask if it was going to be confusing. She asked me simple questions and less then 5 minutes I left the building and came back within a 2 hour period, behalf of her consideration on asking me when it be the best time for me to come back. All in all she was great, helpful, friendly. I was comfortable having her do my taxes well as siting with her and signing the documents. If you plan to go here then I suggest ask for Yvette Ramirez to help you out. It will be smooth sailing with no errors! She has the greatest smile and sparkle in her eyes. She will be prompt and accurate with you’re important tax returns.

Looking at all the recent reviews, I decided to go to this H&R block even though the other H&R block offices are closer to where I live. This office seems to have lot of experienced tax accountants which is why they are able to office quality service. Shirley (you are awesome!) was very helpful, thorough and accommodated me last minute and worked with my schedule and saved me lot of tax dollars. I’m very happy with the service and quality.
Ask them about the fees upfront and discuss with them about your tax needs and your available options. There won’t be any surprises later.

The staff here is very friendly and keeps everything feeling very light, which is a hard thing to find in other tax and financial offices! I have been going to Jane Evans for a few years now and she is the best. All throughout your tax filing process, she finds ways to make it fun. I actually look forward to doing my taxes every year with Jane. If you need somewhere to have your taxes done, go to H&R Block on Mowry and ask for Jane Evans!

I recently went to H&R Block to work on my taxes. I came here based on a few good Unilocal Reviews I had seen. SHIRLEY THOMPSON helped me with my taxes. She was very helpful and patient, as she explained the details of the process. I felt she had our best interest in mind, instead of just crunching the numbers to get the job done. The good customer service didn’t end with her. I was offered something to drink twice, they were prompt in getting me in for an appointment and I was seen in a timely manner, once I arrived. Thank you!

I decided to do my taxes with H&R this year and decided to go to the Mowry one because it’s kind of close to my work. The service here is fantastic, everyone was super friendly. Shirley Thompson (thank you!) did my taxes real quick and gave me the maximum amount of money that is owed to me from taxes. She explained everything in clear detail and I know what I actually filed and why I was getting my refund.
I’m hooked. I’ll be coming back here next year and more in the future.

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1 review
Adrienne N.
Fremont, CA
3÷9÷2013
do not use this location to get your taxes done. the manager, john gave me somebody else’s w2, i got someone else’s emerald green card, and yesterday i recieved someone else’s tax return… all done by john, the manager.
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…of course they filtered my review. I put the office on blast because of the terrible service I was given and the lack of competency the employees of that office has. If you want to receive other people’s tax returns and w-2’s then this is a great place to go.

I needed a copy of my tax return from 2007 (it’s 2012 as of this review) andI was helped by a man named Donald. He was very professional and courteous. Will return.