Fremont Toyota

I was tired trying to find the right 2016 rav 4 xle hybrid in electric blue storm color, and at the end gave it a shot to Fremont toyota. Guess what ?? I found my right vehicle n my sales person was Haris shoeb, he was really helpful the entire process for purchasing the vehicle. He gave me a good deal (0.9%). My finance guy was omar, he made the transaction smooth as well. I would highly recommend you all to go n visit Haris shoeb. Thank you Haris n fremont toyota. I have become your loyal cuatomer!

I am going to provide my experience at this dealership, both my learning mistakes and dealer giving me bait and switch:
1. Most folks call to get a quote, make sure everything is documented via email also — We struggled to get everything discussed in writing as the salesperson skips certain details, this should have been a red flag for us
2. We agreed via phone MSRP, loan duration and interest rate (can change due to credit check) Upon arriving we got told we got it all wrong.
3. Make sure what is included in the car. We wanted the base Prius 3 Touring with no extra bells and whistles. Found out the the car had some kill switch, I had the impression it was free product but didn’t realize they were charging me for it. Take note I asked if this was a free feature but never got a clear answer till the end. I requested another car without the feature and was told my car will cost more. Let that sink in, removing an after-​market feature makes the car cost more.
4. They brought up fees/​charges way late into the process, when we constantly asked for final breakdown before signing anything. We went from Saleperson giving us a breakdown to they having to get another person to break down the numbers. I have a detailed spreadsheet breaking down the numbers so we knew their $$$ was majorly off from my calculations. When this phase was happening, we had to request to see the screen when dealing with numbers while other places tend to show it the whole car buying process to be transparent.
5. I had another Toyota car dealer breakdown their offer that was competitive to original email MSRP of this dealership. I was on speaker as she broke down their offer in my attempt to get Freemont to match it. The salesperson started talking over her claiming she was screwing us over making it hard to listen and on top of that she was nice enough to calculate this dealers $$$$ to show what we pay in interest and monthly as fyi.
Walked out of this dealership, take my experience as you want but car buying is more stressful than me buying a house in Los Angeles.

In the past I went to a different dealership for my service, but now I’ve moved to Fremont and wanted to try it out. The place is busy, busy, busy. Best to avoid, Fridays, Saturdays, and Mondays. I came in today (a Friday) for a scheduled service. I was told that the wait would be no longer than 1 ½ hours. In actuality it was two hours. So, why am I giving 4 stars to Fremont Toyota? Because of the service adviser, Ray
Ray was courteous, professional, and knowledgeable. I had a few questions regarding my Prius that I wanted to ask, and he knew the answers! He apologized profusely and sincerely regarding the delay. Lastly, he showed me that my key fob can get me into my car if the battery on the fob no longer works. I’ve had three cars with a key fob and never learned the little trick! Thanks much!
One side note — I understand not washing the car with the drought, but still it would be nice if the car was vacuumed and the front windshield cleaned.

So previously my husband and I had experienced good customer service, such that after purchasing his Prius, we also recommended two others here as well. However, this review is now based on my most recent experience. I honestly do not mean to come off as rude, as this is not typically the nature of my reviews, but felt like I had to mention this to consumers.
After getting leather seats installed on my mother’s prius, one door panel and the back middle seatbelt was broken. So I scheduled for us to come in; first of all, I noted twice to have the specialist call me back when making my appointment and it never happened.
Today, my mother came to her appointment and was checked in at 7:24AM. Shortly after 10:00, she was called in and informed that there was nothing they could do because it was the fault of the leather installment company. Yes, that makes sense and I’m not upset with that because after speaking to the company, they were very responsive and took ownership.
Anyways, I inquired why this took 2.5 hours of her waiting there for them to tell her and was met with apathy. The individual (Sergio) helping us was condescending and made no efforts to appease us. Genuinely, we were not confrontational, but I became increasingly more agitated as I experienced his patronizing demeanor. I understand that it is «not your fault» Toyota, but please, at least apologize for the unnecessary wait time. When this was pointed out, he dismissed the long wait, stating that there were others ahead of her. After recognizing the lack of validity in that statement, he indicated that the mechanics were «trying to work on it». Again, that seems highly unlikely as he asserted plainly that «it’s just broken» and there was «nothing (they) could do about it.» Furthermore, my mother had asked if he could please contact the leather company for her, but he indicated that she should do it. When my mother was insistent (because of course, it would difficult for her to verify that it was coming from Fremont Toyota and not herself), he agreed, but it seemed like he was doing her a favor. Honestly, that was the least he could do. And lastly, one minor issue she came in for was regarding what she thought was malfunctioning and was not. He stated in a condescending manner that it was «very easy» to change a certain setting, even asserting that it’s in our manual guide. Then why wouldn’t you have taught her if it was that easy?
Fremont Toyota, if you do read these reviews, please take this seriously. I can speak for myself regarding pleasant customer experiences and what a long-​reaching impact they have in promoting continual business, and vice versa. So please, emphasize this as a major component of your work culture.

There has not been one time where customer service has been even close to acceptable. They try to overcharge you for everything, make you feel as though whatever they suggest is necessary, don’t explain anything and are absolutely rude to you in person and when they call you on the phone. The worst customer service I have ever experienced.

I have owned Toyota vehicles before and loved them. Needed to get a new car asap and decided to give Toyota a try. I wanted to see the Highlander. The sales man (which I regret I didn’t get his card so I could share the name with everyone) was so extremely rude, I don’t care if Toyota made flying vehicles I would not buy from him. 1) I went with my husband and we explained I was the person looking. The sales man did not want to talk to me at all and kept trying to address everything to my husband. When I would talk, he was clearly annoyed and disrespectful to what I was looking for. I was so offended that because I was a woman he refused to treat me like I had any idea what was going on. It is 2016 and women can make choices on vehicles. I should not have to deal with a sexist salesman when I am the person paying. 2) We explained we were comparing the Highlander to another brand’s vehicle. He laughed and told me the other vehicle was a cheap and stupid choice. When I explained the other vehicle cost more and had better reviews he proceeded to laugh and say I had no idea. Again 2016 reviews and sale prices are easy to find.
He never once tried to sell the Toyota. All he did was talk down about other brands. He could not tell me why Toyota would be a better choice. He had no knowledge of the Toyota Highlander. When I asked questions he had to walk over and read the details on the window. Then would continue trash talking all other cars.
It was such a horrible experience to see the old tactic of tearing down others and bullying people to get a sale. When he asked if I wanted to test drive, I said absolutely not. I don’t care what car it was, I was not buying it from Fremont Toyota and definitely was not submitting myself to any additional time with this salesman.
PS — I got the other car and its wonderful and bought it from a salesman who was nice! I may have paid more but it was worth it.

I have been there many times, and I finally decided to give my review. I had an appointment, no one was there to accept my car, at the last minute, a tech said leave the key there and they would check me in, Upon my return, car was not looked at, they discovered they did not even check me in. I have been there three times to get my car and there was no one to help me. Waited over 45 minutes each time just to get my car… When dropping the car off over the years, no one was there to sign me in, or they were too busy, this is by appointment, how can you not manage your time??? VERY UNPROFESSIONAL given they are in the middle of autorow, and can see how everyone else does it…

I made an appointment last week for 7 am and waited in line for an hour I arrived at 6:30 and left at 8. I had to get to work. So I left. So I had to drive down to LA. I ended up going over my 25k service U mad another appointment today for 7. Finally just dropped my key in the drop box. I got a call at 10 am saying they won’t honor my warranty and had to pay for the service it buy an extended plan. I Ageed and said get the car in. I called at 3 pm and got no update. I showed up at 4:29 and it just won’t in. I am still sitting here at 5:30. Have to drive 2 and a half hours and now will be stuck in traffic. I bought an Avalon. Top of the line. This service has gone down hill. I am reconsidering buying any more Toyotas after being. Loyal 20 year customer. Stay away from these guys

Should out to Fahim Ahmad! Excellent salesperson. Great service. Quick and cooperative. Was able to get my new car without too much hassle.

3+ hours for an oil change is so ridiculous! I was told it would be 1.5 — 2 max and they would have it ready in time for my son to make it to his dentist appt. His appt is in 3 minutes… in San Jose! Service said it will still be another 30 minutes! They really need to make improvements in this department or get more service technicians so Customers aren’t sitting around for 3+ hours for a damn oil change! Oh and their WiFi sucks!

The only thing I can say that was good about this place was the showroom and how you are able to sit in the model cars. That was the only good thing about this place.
I went into this place with a friend of mine and greeted the receptionist. She said she will have someone assist us as soon as a sales rep was available. I sat there waiting for 20 minutes and no one showed up. I stood up and told the receptionist I will walk around to look at the cars. Asked her to let the sales rep I will be near the Camry checking it out. I was there for 15 minutes looking under the hood and inside the car. Still no one came to help me. I went back to sit in the waiting area in front of the receptionist. She was talking to another lady sitting next to her. All they did was look on their iphones and not pay any attention to me. This lasted about 5 minutes. A sales rep then approached the two ladies behind the receptionist desk and he just talked to them. I sat there and said to my friend lets give them a couple of minutes to talk and see if she gets him to help me. They end up showing each other stuff on their phones. I felt really ignored, so I approached them and said I still have not been helped.
The sales rep spoke to me in an aggressive manner with «so what are you looking for then?». His name is Lloyd Vllanueva. I tell him I am looking for a used Camry. He quickly said «oh, well those are at least 17k. You sure that will be in your budget?» I felt insulted because he suggested I can’t afford a car from their dealership. I wanted to know about the warranty on certified preowned. He lied to me. I asked him if the car has 30k miles on it and the warranty states it covers 100k/​7 years. Does that mean I only have 70k miles left on the warranty? He goes on to tell me this.” look, nutshell what certified preowned means is peace of mind.” What does that mean Lloyd? «it means you get 100k mile warranty on top of whatever miles it has.» from this point I knew he was full of crap because I already did my homework and checked and it would mean you would have whatever is the difference to 100k miles. he went to his desk and gave me a card and said when you are serious on buying a car call me. I only took his card to remember his name and let anyone who is in the market for a car to not deal with this jerk. I asked if I could test drive a car and he said no, you should just look at them first. I already knew I wanted to test drive the Camry. He is a jerk and I highly suggest you go to another dealership or another sales rep.
I will say this. They have a huge inventory of cars and the sales floor has many model cars to look at. Other then that the service at this place is horrible. Premier Nissan next door has way better customer service.

Don’t take your car for service here. They charge you and say they did the work but they don’t. They to totally take advantage of you.
We are leasing a Toyota from the Fremont location so we took the car to Fremont for service. My husband is mechanically inclined and he likes to check things out before and after we have any work done on our cars.
We know for sure that Toyota Fremont did not rotate my wheels when they said they did. A week before I took the car in I was trying to park the car on a hill near a red zone. I accidentally scraped my wheel on the red making a red scrap mark in the rim. IF they would have rotated the tires then that wheel should not have been where it was, well it was in the same place. Also, my car was fairly dirty and there were no fingerprints on the wheels at all. That’s one indicator.
Next they said they changed the oil. My husband checked the stick a number of times and it was black. He also checked the filter, he always marks it with a permanent marker to see if they have been changed, nope this one hadn’t. The only thing they did do is change the cabin filter… wow, that’s important…
We need to either turn our car in Or purchase it soon. When we went there to talk about the lease, we got a huge run around and ridiculous numbers thrown at us. So… we went to Piercy in Milpitas. It is night and day there. I will now lease a car from them and have my service done there, even though I live in Fremont.
So sad that a company is so bad.
Of course we complained all the way to the top, to no avail and no apologies.
Oh by the way my husband did turn them into the Bureau of Auto repair.

Basic summary of our used-​car buying experience at Fremont Toyota:
Last october, we found what we thought was a great deal on a 2011 Leaf with less than 15K miles on it. Purchase experience was great. Was surprised to hear that their free charging station is available for use. I live nearby, and it’s going to take a week or so to get my own Level2 charger installed at home, so great!
Or at least great until I actually try to use it. On multiple occasions, I come back to find my car blocked in, unable to leave because the dealership can’t manage their parking lot properly and thinks it’s okay to prevent customers from leaving. The last time it happened I was told that I’d have to wait for a sales meeting to end before I could go to work. Yay.
Fortunately, that nightmare ended after I got a L2 charger installed at home.
The next thing that happened was that just the other day I inspected the tires a bit more closely. I admit — when I bought the car I didn’t inspect the tires closely. They appeared to all have a decent amount of tread and I (incorrectly) assumed there were 4 identical brand new factory tires on the car. But upon close inspection — it appears I have 3 different model and brand tires. One of which is close to failure. On a car that had 14.5K miles on it when I bought it. I don’t know if Fremont Toyota swapped out the factory tires or whether that happened before they got it. But I know that if I had paid attention and noticed that before purchase, I would have asked for new tires as part of the purchase. As well as a 2^nd key/​remote. Only one was included and I had to purchase one for $ 70 online, and I still need to take it to the Nissan dealership and pay them to pair it to the car and cut the physical key.
The one star review is mainly for selling me an electric vehicle and promising hassle-​free charging while I get my L2 charger installed, and then failing miserably at it. But the crappy tires and single remote/​key just help add to the disappointment.
If you’re looking for a car — do yourself a favor and find at least 2 of them at different dealerships and let them fight it out.

This review is for the service department. Horrible customer service, way to slow and clearly show they’re lack of professionalism. Honestly the last time I bring my car to this place.
I took my car in at 8 in the morning for service, it is now 5:30 and my car is still not ready. I was told my car was going to be ready at two and that I would receive a call, an hour later and still no call so I called to check if It was ready and they told me to wait another hour because it wasn’t done. I wait the extra hour still not getting a call and when I call them the representative doesn’t bother to take my call. A few minutes later I receive a call that the shuttle is on its way so I’ve been waiting but it’s been more than 40 minutes and they’re still not here. I’m really upset by this point because I was planning to leave town earlier to beat all the traffic but I can’t because they won’t give me my freaking car!!!

Just want to give a shout out to Julie Chang our salesperson at Fremont Toyota.
Excellent service, patience, answered all our questions and we got the car for the price
we were ready to pay. It was great working with her. We would call on Julie again in a heartbeat if we ever return to this dealer for another car

Horrible service, I took my car here for 75k miles service. I am getting lot of engine noise and they haven’t reset the maintenance required light. My car was very smooth prior to service. Not sure what work they did on my car ?
I don’t suggest this service station at all. I’m worried even they changed the engine oil or not.

Came here with the intent of walking away with a vehicle, not just window shopping. So I was looking at a couple vehicles, a 2016 Corolla LE PLUS or a 2015 Prius 2. I test drove the Corolla Le Plus and didn’t fall in love with it but it is a corolla, so my standards weren’t very too high for it but I was looking at the options that came with it. We went inside to negotiate the out the door price for the vehicle and my mom and I met with one of the managers there who spoke Vietnamese as well so he was able to communicate with my mom.
Now at this point, we were only talking about the corolla, but they weren’t very flexible on the Out the Door price of the vehicle and I did not want to pay 23,500 for a Corolla, I showed them an ad on Craigslist for a 2015 Prius that was used for $ 19,700. The manager said don’t even worry about the used one, he will give me a BRAND NEW one for the same price. GREAT! I was excited by this time because I could potentially get a car BETTER than a corolla for an even better price! We walk out to check the vehicle and he tells me the rough estimate of the out the door cost for the car, which would come out to around $ 23,000. All I did was ask if he would be able to go a bit lower on the OTD cost and he just walked away, «thanks for coming in». So if he decided to walk away then I’m not going to stand there and beg him to come back I’m leaving as well.
A couple of hours later, the initial sales person I test drove the Corolla with called me to see if I was still interested in the vehicle. Honestly, I was still interested in the car, I really needed another one because my old car was totaled when I got rear ended… But not even the best OTD price and 0% APR could make me go back to that place to buy a vehicle from them.

Had to wait 45min despite having appointment for 15k car service maintenance, not sure what’s the point of having appointment.
The service advisor, Sergio notified us will take 3 hours and will call us once service is complete. Did not receive any call, had to call myself and was notified the maintenance has already been completed.
Once I get there, Sergio didn’t really explain what they did to my car and if everything was good. I have been using Toyota care and had more pleasant experience at the Milpitas location.
Signed the papers and he said our car will be right out. But we waited for like 15 minutes or so… And then Sergio comes out and ask for our papers again saying our car should have been already out. Once he said that, our car came out ~2minutes later. Just made us feel he didn’t really want to help us and made us wait on purpose. I understand they must be busy and delay in appointment, but sure didn’t felt like they wanted to help even after. Will not be my service location of choice.

Paid $ 645 for 60K miles maintenance. They have replaced my brand new windshield wipers and charged me premium for them. The bill claimed they have refilled all fluids, however, my windshield solution lasted less than a week after the service and I had to pump air into my tires not long after the service, which I usually don’t need to to.
They didn’t even change the maintenance sticker on my windshield glass. I really hope they changed the oil and filter, and tighten all the bolts properly, not sure how to check…
The car was not complimentary washed despite the promise.
Was never been able to get any of the Unilocal deals advertised here.

We really didn’t plan on buying a new car. But on Saturday, we just drove in to check on some offers. And we drove back home in a brand new Camry!
Courtney, the sales guy was awesome. After a few minutes of talking, my hubby and I were tempted to trade in our old car and get the new one. Courtney was very patient and showed us a couple of cars. We were confused on the XLE vs XSE. Courtney was once again patient. We finally decided on the one we liked.
Now coming to the finance team, Kal and Kazim were very very helpful. We got a good quote for our old Corolla to be traded in.
Kazim was exceptional in getting the best deal for us.
And Wohoo, we drove back in our brand new Camry after 3 hours. Thank you Fremont Toyota!