Cosmo Prof

I really used to love coming here when Mario was the manager a few years ago. He was always so friendly, attentive and educated in his knowledge of hair products. Since management has changed, the customer service has gone downhill. Every time that I come here, it seems as though the girls working have no interest in giving quality customer service. I used to get ask if I needed help with anything and now I can’t even get a «hello» when I walk in! Other than that this place is convenient because of its location and almost always has the items I’m looking for.

I hate this location! I have to go here because it’s near my house, the two girl Natalie and Sofia give the worst service every time and have a attitude and lazy, they try to get thier way out of everything and don’t care about the customers questions.
1. I go to cosmoprof all the time, I’m not stupid, I catalog order all the time, and one time I try to order a shear and Sofia wasn’t sure about it, than she ask Natalie than I guess Natalie was telling Sofia no, behind my back because I could tell by Natalie face expression to her. They are so lazy and don’t want to help you at all.
2. I live in Fremont and work in San Jose, so I go to other cosmoprof too, so I returned or exchange the item from different store all the time, if cosmoprof policy, it’s fine to return it at different store, I don’t like them asking why I am not returning from the store I got it from with a attitude, like they hate thier job and don’t even wanna be there.
3. They make you feel like you don’t even want to ask them a question or afraid to.
Those two are the most attitude and lazy, I’ve notice since I started going there.
When I go to cosmoprof on on story Rd. They are so informative and know about thier products and help you with very good service. I only go here because I have to, but I don’t think I will anymore.

Love this place
New thing every time I stop by
Good Service
Clean and organized store
Price is better than any other supply store
Definitely will come back again.

I like this CosmoProf. They are friendly, professional, and most of their staff is knowledgable.
They keep up on stocking products, and always have the newer OPI colors (but those go quick!). It’s also spacious, and clean.
I’ve always had good experiences here, and will continue to shop here. Love that they are only a few minutes from my house, too.

Stop by today 9÷25÷2014 So far best cosmoprof store ever! I was helped by Natalie She really know her business great customer service, clean store and fully stocked, plenty parking two thumbs up!
Thank you for having Natalie in this location. She is AWSOME :-)

When I first tried finding this place, I though they were closed. It can appear from the front that they are no longer operating since there is no handle on the front door and it’s dark… They ARE open but you have to drive to the other side. They should really put a sign. Overall, this Cosmo prof is okay. It’s a smaller one but they have pretty much most of the brands you will need. I feel like they are never fully stocked though and they have almost always been out of a product I wanted to buy. The staff are nice for the most part but they’re not really attentive and friendly and don’t seem to have too much knowledge about the products I have asked them about, unlike other Cosmo profs I have been to. You have to let them know when you are ready to check out because most of the time from my experience, they’re rarely by the registers.

This place smells bad …,… Makes me wanna run away. However it do carries lots major brands of hair styling stuff great selections of cosmetic an beauty supplies ! It’s larger than Sally’s. This place provides major upscale brands of beauty supplies, hair styling gels. However not enough equipment selections

Not open to the public, must have cosmetology license to buy things here :(…I never realized that this Beauty Supply was here, it’s near the Salang pass resturant, and the Afgan Kabob house near Fremont and Thorton Blvd. There are a lot of deals, looks like there’s more selection here than the Sally’s beauty supply nearby.

I like this place alot, they have really good and lots of different brands of hair products for a cheap price. Service is good as well. Only reason I took a star down is because of the location.
(Need a license to come here, don’t forget)

So far best cosmoprof store ever! I was helped by Mario Herrera He really know his business great customer service, clean store and fully stocked, plenty parking two thumbs up!

I love how there’s a CosmoProf right next to my house!!!

First of all, yes, Cosmoprof is a store only for licensed beauty professionals. They make this VERY clear on the door before you walk in.
I got to come because my Aunt is, well, a licensed beauty professional and one day she asked me «you want to buy hair stuff with me for cheeeeep»?
Uh, duh, ya.
Walking into this store, located in a the back of a deserted looking plaza (quite shady actually lol), I felt a wave of undeserved sense of accomplishment K-​Fed style since I am about to get deals only avaliable to professional stylists!
The store front is nothing special, small shop with 3 rows of hair supplies. Most of their products are significantly cheaper than general store prices. I got biolage shampoo at about 40% off even amazon prices! I felt like a kid in a candy store. Their flat iron prices though are about the same as market prices so nothing special there. The main draw here is their discounted hair care product prices :). Nothing about this place is catered to the general public, the store front, or their service, lol. The lady at the cashier was nice but kept saying how she was «SO TIRED and NEEDS A BREAK» lol.
And now you guys may hate me because most of you read this reveiw won’t be able to go :(sorry! Befriend a professional cosmetologist! Or even a beauty school student! Just make sure they have that elusive CosmoProf card ;).