Cooks Collision

Had my car repaired here 2 years ago for a dent in my rear quarter panel. I initially thought they did a great job, but after driving my car I have discovered their workmanship is very shoddy, the door and door assembly was put back together very poorly and my door panel rattles when driving, also they managed to reinstall my power window incorrectly and when the window is rolled down all the way it makes an annoying rattle. It seems like they did a rush job and were not thorough, careful and thoughtful when reassembling my car. They say the work they do has a lifetime guaranty, but it has been a great challenge having them cop up to their subpar work, fix what they have done, and finish the job correctly like they should have done. I am thoroughly disappointed, I hope they make it right.

I believe I had my car repairs done here some time back. I believe his name is Jaime. He was professional and I recommend this shop.

Recently my daughter had an accident so we went to Cooks Collision.
We got our vehicle back after repair. They have done a great job. We are very happy. They are excellent.

Cooks did great work on my car. It did take longer than I expected but it came out looking great. Nicole was helpful, knowledgable and most usually took my call or got back to me.

For your information, the Cooks Collison in Fremont, if you see from the outside, they looked very Stylish and Sophisticated and they repaired all models of vehicles including the Luxury vehicles. However upon entering you will be highly disappointed to discover that the managers and the staff are NOT educated persons. According my insurance only 4 days to repaired my vehicle, HELL NO, it finished for one week and a half and I got my car back, before I pay I check my vehicle and seen the repair shop did LOUSY job, so it means back to the repair shop and they said it will be done friday morning and the entire day waiting for their call, NO CALLS!!! When I called up, they said the vehicle will be done by Monday morning, I told them if I’m not seeing my vehicle by Monday morning, I will call the COPS to report them for stole my vehicle!!! They said don’t worry they will bring the vehicle to my home!!! They are a fishy company and I don’t want the give them 5 stars or one star, a ZERO star for them and Thumbs down for them :(So FOLKS be aware with them !!!

My mother & I would like to thank Robert McInnis & Rena for friendly yet very professional treatment we received on her ’98 Honda repair. Email & phone updates were very reassuring and the work done was excellent. Very good experience for first-​timers.

Great service and communication. Derrick got it started and Terry made it happen. Special thanks to Terry for managing the repairs quickly and for handling the insurance confusion on this project. You are customer focused and a great project manager.

From the outside, Cooks looks stylish and sophisticated. However, upon entering you will be highly disappointed to discover that the manager and staff do not fit the image Cooks is trying to portray. Not to be offensively impolite, but I highly doubt anyone here has a high school diploma. Danny Plasencia assisted us throughout the process of my vehicle and he could not have been more irresponsible. Our first language is not English, so since Plasencia is clearly of Hispanic origin we thought we would be able to comfortably communicate with him in Spanish, but he refused to speak Spanish with us and continued speaking to us in English. Why this individual chooses to ignore one whole part of himself is beyond me, but isn’t this why businesses hire bilingual speakers, so that patrons can feel more comfortable? Through out the entire repair, Plasencia did not contact me once and it took three months to repair a fender bender. Once my vehicle was ready, Plasencia said a part is missing and I would have to bring it back. Strange, but what could I do, my car rental agreement was due so I had to comply. Upon inspection there were flaws to the vehicle such as a nonworking light, an unoriginal part, and a ridiculously misaligned bumper. I contacted Plasencia and told him and he said, «don’t worry, we will fix it, mistakes like this happen all the time.» I took my car in and Plasensia said it would take a whole day to fix the repairs. I went for a rental and left my car there for four days. When I return for my vehicle, the manager said they can’t repair it and I would have to open a new claim. In other words, since they already charged my insurance thousands of dollars and charged me for my deductible, they cannot be bothered. Again, zero communication. I strongly urge you to inspect your vehicle before paying your deductible.

NOTE: Cooks Unilocal responses are automated, probably used to make themselves appear responsible in front of potential clients reading their Unilocal reviews. At no time has anyone contacted me, nor do I expect the indolent manager to contact me offering his «most humble apology.»

High end body shop, totally understandable. But the most stingy, rude, motherfuckers I’ve ever come across.
Left my car there in a Saturday night after I minor accident I was in, said I would get a call from them by Monday morning.
Comes Monday EVENING & no one has called. Take matters into my own hands and call myself and they said they have other cars in line & are first priority. Okay I understand but damn. At least have some common curtesy to call and let me know that.
Said I would get a call the next day.
I called, kid you not a good 6 times that day to talk to a manager and once again… No response from the manager until 6pm!!! What the fuck?!
Comes Wednesday evening and they finally send me a quote for my car at 6:30pm once again…
Not only did they send it super late, but the assistant manager was in charge because the main manager is on military leave.
This asshole was so rude. And yes I let his stupid ass know he’s a fucking douche bag.
Wanted to charge me almost $ 9,000 to get a whole new srs system. And fix my car.
I have a 2002 s500 mbz. I understand and am well aware that these cars are expensive but wtf you should seriously see this quote. Redo a bunch of shit that had nothing to do with what I needed done.
Mind you, I know and did body work before so the least of my worries was the body work. I wanted my damn airbag replaced! And not only that, but I know 6 employees who work there.
And the following day one of the employees I know tells me the assistant manager was pissed because the guy who was in charge of my car had to drop my car and they weren’t going to reach their QUOTA because it’s the end of the month.
Guess what, fuck your quota & fuck the assistant manager for being a jack ass.

My review is just for setting an appointment for an estimate. I came in to see if my car could be seen but they were booked the whole day already — looked around and there was one other person in the room. So I booked the only appointment they had for the next day (and they also had full availability for the day after next). Got called into work so I had to reschedule but somehow they were fully booked already. Must have a lot of customers. I really wish I could go through them for service but they couldn’t work with my schedule so I’ll be taking my car elsewhere.

Moderate-​sized auto repair chain store located on a small street that runs parallel to the 880 freeway. They have a large, visible company sign on their building and a convenient half-​circle driveway that allows customers needing estimates to drive in/​out quickly. They are one of the many shops that have a partnership with Mercury Insurance.
I called and scheduled an appointment to get an estimate for repairs after my car was hit. They were only able to see me 4~5 days out as they were busy, which was inconvenient. The few, other auto repair shops I’ve been to have always been accommodating with scheduling an estimate asap, most often, same-​day.
Their office was clean & grand, and admin staff was professional & friendly, both over the phone and face-​to face. However, I felt that the estimator was a bit blunt and unsympathetic. Although I was hit, some of her statements led me to believe that she falsely assumed that I was at-​fault. It made me feel totally uncomfortable and embarrassed. In addition, though pricing seemed fair, the estimate was extremely quick & didn’t seem thorough.
I recently went to a different repair shop and was very satisfied with their service.

Extremely bad customer service. Employees are very rude. If you did not agree on their recommendation of repair the service that they’re suppose to do will be put to the side and make you the least priority of service. Never ever in this place.

Farmers advised me this center for a minor incident on freeway. Terrie was my advisor and she helped me as if she was fixing her own car. She is very courteous and friendly and communicated with me with each update she had. The only time I had to visit the center was to pick up my car and it was well done, cleaned and gotten it at the front door for me to drive away.
Explains the work done well and provides a life time warranty on the paint. I like the support received from them.
I would highly recommend this place if your car ever needs a doctor, god forbid that she needs it.

I have had several post collision repair jobs performed at Cooks Collision in Fremont. I am an Allstate customer, they are an Allstate approved shop and highly recommended by my Allstate contacts. In each occurrence Terrie Gutierrez was my main contact. As she promised, the jobs were performed just as she explained to me, the work was excellent and done expediently. Just as importantly, Terrie kept me appraised at each step of the process.
I’m certain that all of their people are good, but I’ve never had as good an experience with an auto body shop as I did with them nor a person that kept me as informed on the progress of the job or made certain that I had no hesitation before taking my car home than Terrie. She is great.

We highly recommend Cooks Collision for vehicle repairs. Excellent repairs were completed, ahead of time, on our SUV. No one can see where the dent and hole were painted and repaired.
They even washed our SUV inside and outside as a courtesy. Awesome customer service by everyone involved. Thanks so much for a job well done!
B. & L. Sylvia
Fremont, CA

I was involved in an accident in my 2014 Honda in early December. My insurance referred me to Cook’s Collision. I took my vehicle in the next day to drop off and be assessed. Danny took care of everything and remained in constant communication with me. They open at 8 a.m. which conflicts with the time I have to leave for work, so I asked Danny if I could pick my vehicle up before they open, and he came in early so that I could! When I picked up my vehicle it looked as new as before my collision occurred. I have a lifetime warranty over the parts that were replaced.
The reason I did not give 5 stars is because I was told that I could see photos of my vehicle as they work on it through their website, and I did not. Apparently something was wrong with their system.
Overall, my experience with this company was pleasing!

In a world full of shady auto repair places, This place sets them all apart!!!
State Farm recommended Cooks after an accident and I could not have had better service.
The initial estimate and attention to detail was amazing. I worked with an adjuster named Nicole and she was a true blessing to meet and work with at Cooks.
All of the repairs were not only perfect but truly under-​promised and over-​delivered on all of the statements made!!!
We are always almost forced to go to a auto repair service after something terrible has happened. I am so glad that there are still companies and people like Nicole that truly empathize with the situation and do all that they can to be a little light in what is usually a bad thing.
Thanks again for your hard work and dedication!!!

Cooks Collision is very special ! Why you may ask? Because of the special people such as NICOLE SANDOVAL make it one of the best repair shop around. Nicole is very knowledgeable, courteous, Frindly, and on the top of every repair. She communicates all findings, provides solutions, and treats all repairs as if they are her own! My BMW 750 was repaired after an accident with original parts and maximum attentions to details. She is one of the BEST in the business!
It goes without saying that professionals such as RENA BARUIA the smooth flow of communication would not be possible. She relayed every message, answered my questions and made sure my calls are returned promptly .
Again a place is a place unless people line Nicole and Rena make it special. I hope I will not have an accident for a long time, but if I need repaired I know where to go Cooks Collision.

Perfect is the only word that I know how to describe Cooks Collision. From the time I called to make a reservation to the the final pick up, Cooks made sure I was informed every step of the way and that I am comfortable with everything that they are doing. My main contact was Terrie and she was great! She’s very experienced and attentive to all of my concerns. She took one look to spot that there was an alignment issue, very good eyes.
When I drop off my car for the repair, I told Terrie that I will not be able to pick up the car myself and she quickly told me that they can setup a designated pickup person so my friend can pick up the car for me when it was done. By the time I filled out all the forms, they had already asked the rental car company to come pick me up so I didn’t have to wait at all.
Compare to Pan American (please refer to my 1 star review of them), Cooks is just so much better.
Pros:
— Very detail oriented
— Good, fast service
— Keeps you informed
— Listens to your concerns
Cons:
— NONE
Tips:
— I would ask for Terrie if she is available
— They also have online tracking so you know exactly what they are doing to your car on which day.
Overall:
— I totally recommend Cooks to anyone

I brought my BMW X1 in for an estimate, it turned out that the scratch were so light but look bad with my untrained eye. She offer to buff the scratches without charge.
Thank you for honest estimate. If you need body work, this is the place.