Chase Bank

My very first one star review ever!
Bad customer service!
After making me wait for over 40 minutes, I was told that they didn’t have a business banker available!
Not coming back here for sure!

Forget these people go to a different bank talking bout you can’t have your money till we say so because we say so!

If could give less then a star I would. First of all this chase is slow as fuck. I went in bright and early when it first opened. And there was only one other person other than myself and it still took them 10 minutes to help me. They only had one teller ready. And other people sitting on there ass not doing shit. That is just unacceptable.
Now however in Bank of America when I went in early morning close to when they open. There was a total of 5 tellers and I was the only person in line and was helped within seconds. I just think it’s bit ridiculous to not be ready when opening. Because the whole point of opening is to have your shit together before people walk in. This chase did a horrible job and I am not even going to mention how the teller acted when I was helped.

This bank has very horrible customer support. There is a very long line and there are only 2 tellers that are actually doing work. There’s a manager in the back with the tellers but he is not doing anything. This is ridiculous. There’s at least 10 people in line right now

I honestly had the worst experience usually you can go to any bank can give someone’s account number and you can deposit cash into there account for some apparent reason chase bank didn’t allow me to deposit 50 $ into someone’s bank account. Like seriously? They ask me become a member. I said hell no. Common now I just wanted to deposit 50 $ into someone’s account what kind of policy is this? I’ll forsure remember to not do business with chase.

I have had nothing but hassles with chase in the past when trying cash checks from my business. That is nothing compared to what they did recently, I had to go in to the branch to invoke a power of attorney for my mothers account. It took hours I did not have while she was gravely ill in the hospital, when I got near finishing the transaction i was told her ID was expired and I was out of luck. They would not allow me access to one dime for her care and bill paying, so instead of caring for her I had to track down her ID and return and spend more precious time. AVOID ALL CHASE BANK BRANCHES

When I first came in here to open a checking account it was because I got an ad that would give some fees off GREAT! The wait was not so great. Staff seems nice and friendly but they don’t follow through with what they say. For example I had an issue with my account once it was resolved the associate asked if I wanted a credit card and I said yes but at this time I wasn’t 18 and couldn’t get one. They said they’ll call me and they never did. This is how you make business one account is fine but eventually they’ll add up.

Me boyfriend and I came here to open a joint account last Saturday. The wait was longer then I expected. :(But I am still giving a 5 star because a women approached us right away asking if we needed help. Unfortunately she wasn’t able to open an account for us, so we had to wait for someone to open up. Which is understandable.
We were helped by a wonderful women. I feel so bad that I forgot her name, and now I can’t find her card. :/​Any who she an Indian women, very nice and personable. She asked all the proper questions, gave us all our options then her suggestion. She even let us know that we were both pre approved for freedom credit cards. AWESOME :)
She was very very informative. My boyfriend had opened an account a few months ago on a Saturday (very long wait again) but he was helped by a male. While we were leaving this visit he commented that she was very very nice compared to the last man he got. He says the man was very rude & didn’t seam to care about his best interest. Which was the complete opposite of this women!
I’m very young but I’ve been in customer service industries for 6 years. I’m picking about customer service because I know what great service is. She was awesome, we’ll be back. I will continue to refer people to chase. … & we are very happy with our accounts.

I can’t believe this place only has one star! Everyone I’ve worked with is extremely professional, patient, kind, understanding… if there’s any length of wait, someone walks up and asks if they can assist with filling out deposit slips. They’ve even offered candy! If I could give this place 10 stars I would. This is the only branch I’ll ever come to.

so they are still holding my check and today i got an email for insuffecent funds transfer, they just made that up out of thin air, um hello the saving account has been closed. how is that even possible. tomorrow i have to go down to the bank again to talk about this issue. i feel like calling 911, file a law suit, the check has been cleared buy fremont bank but chase wants my mother who wrote the check to come down to verify that it is cleared, they got many tricks to delay me untill they can think of another fee.

Perhaps I’ve had bad luck with their tellers and customer service reps, but every employee I encounter is either rude or completely clueless.
Example of clueless and abrasive employees: I received a letter from Chase requesting very critical account information. The letter looked homemade, with oddly stretched «Chase» logos. After receiving no help from the Chase 1 – 800 numbers (also completely clueless), I decided to take the letter in to this branch.
Not only did the staff not know what the letter was, but they took the letter, filled out all of my personal account information, sealed it, and took it away to send in. I had to stand and wait for the clueless and aggressive teller to come back so I could retrieve the letter.
I have never sent the letter to the specified address, and I have never received any sort or backlash as a result. Still not even sure if the letter is real, but thanks Chase employees for willingly giving my account information to an unknown source.
Other visits to this branch have involved rude tellers that make me wish every employee would be replaced by an ATM. At least the ATM displays a screen with «Thank you,» the employees apparently don’t know the phrase.

1) Nice staff here.
2) We were told (by staff at this bank) that our free checking accounts from WaMu would stay free after the changeover to Chase. Alas, this was a total lie. Fees are now being instituted. Of course, that wasn’t the fault of these employees, but Chase, I expect. Nonetheless, I can’t recommend any Chase bank.
I had been planning to transfer my accounts from Bank of America, but no longer. Even if the fees won’t apply to me (they don’t apply to you if you have direct deposit or keep a large enough minimum in your checking/​savings), I’m deeply annoyed by the deception.

they are money hungry. do not open an account there. any excuse whatsoever they will use to get fees from you. they just charged me 28.00 so i can have the privilage to use MY MONEY. they want you to set up the online banking and you would figure you can transfer your money conveniently. NO. you are only allowed to transfer from savings to checking 6 times per statement or the good old bank slaps a 12.00 over the limit fee per transfer on you. which they absolutely love. i just want to know what’s the difference whether you walk into the bank withdraw the money and put it into checking or transfer it online?

After receiving the update letter from «Chase» saying they will discontinue the free once a year overdraft fee, I’m gonna rerate this to a 2 star instead of 4.
Since the Chase took over, they’d discontinued a bunch of new features, my old WAMU credit card used to have free FICO score access, now it’s gone.
My mom has a secure credit card from WAMU, since the Chase took over, they just close the secure credit card program completely! I mean how dumb do they have to be? Secure credit cards meaning I deposit a certain amount into an account (ie. $ 500) and I get that amount as my credit card limit (ie. $ 500). If somehow I don’t pay my bills. They can get the money from the locked deposit account! What do they have to lose? It’s sooo stupid.
They’re basically pushing those customers to Bank of America.
Even tho I really don’t like Bank of America, but if Chase keep this stupidity up, I might just have to move my accounts to BOA, they do have a nice online transfer feature, I can receive funds from just anybody who has BOA account, which is what I need sometimes when receiving funds from my customers on the weekends when the banks are closed.

I was a long time Washington Mutual Bank customer and since Chase took over all I can say is I am going somewhere else in the next month. They charge very high overdraft fees and will not do anything to reverse any fees they charge you. They can spend money fixing up the Bank but their customer service skills lack. I would think twice before openning an account –Free is not always free,