Caliber Collision

My experience at Caliber Collision Fremont was great! Needed my bumper replaced and had the best service from the Center Manager Lennell Wade. My vehicle was ready when it was promised, signed the paper work with a very reasonable price. The car came out perfect! I would most definitely recommend Caliber Collision Fremont! Best service, friendly staff, and great facility!

Nick and the team were extremely accommodating. They did everything to make sure I was happy and taken care of while they had my car. There was a slight snafu with when my car was supposed to be ready, but the manager came out and apologized to me directly. The customer service was wonderful. My cars looks better than it did when i bought it! Im so happy! I would definitely recommend them.

Lennell is an exceptional worker, very thorough, & offers well thought out and honest opinions. He goes above and beyond his duties by remaining insightful and easy to talk to. His true knowledge of cars, gets the best bang for your buck regarding parts and small fixes. Lennell assessed my battery, diagnosed out the issue, bargained a great price from the dealership, and installed it. Lennell has no problem spending the time/​doing the research necessary to make sure you are beyond satisfied with his work. Highest regards!

This review is long over due but when I got in my fender bender I didn’t hesitate to call caliber collisions & I’m glad I did. Everybody here was nice which helped a lot because I was so upset with the situation one little thing would’ve taken me over the edge. Lennell (sorry if I spelt it wrong) was so helpful and basically returned a new car to me in a timely manor. Thank you so much caliber

My Honda Odyssey had a small crack on the front bumper. I showed up at 8:45 am for my 9am appointment. Margaret, at the front desk, was courteous and got me started right away with the paperwork and asked me to help myself to their selection of Keurigs. Next, Nick came by, checked the damage to my Honda and also observed the bumper cover misalignment, which I hadn’t even noticed. He explained that it would be 3 – 4 days’ work. My insurance didn’t have car rental, so he worked it out with the manager, Lennel, and arranged a rental through ‘Enterprise’ and I just had to pay for the gas. My husband & I were pleasantly surprised at how ‘Caliber’ worked to help us out.
Here’s where Caliber scored its 5 stars:
— I received online email updates on the status of work from Caliber with pictures of my car included.
— Nick called me next evening to inform that my car was ready to be picked up. Apparently, Caliber was able to get it done @ the shop, without having to order parts as the damage wasn’t much. We really appreciated their honesty on this.
— They arranged for ‘enterprise’ to pick me from Caliber. Also, I simply dropped the rental car off at Caliber instead of ‘enterprise’ and they took care of it.
— I forgot to gas up the rental car when I returned the car to Caliber. Although, I had hardly driven it in the 26 hours that I had the car. Nick left for the day, so the manager, Lennel noticed how I had an infant and it was getting dark and assured me that he would speak to the manager at ‘enterprise’ first thing next morning and have them waive it off. I followed up on it next morning @ 8 am, Lennel answered the phone and said that he had already taken care of it and that ‘enterprise’ would not charge my credit card.
Honest, helpful folks who went the extra mile to ensure that I was happy with the service I received. As they rightly advertise, they did «restore the rhythm of my life» in the quickest possible time!

First off I don’t know anyone who wants to «visit» a body shop. Well I needed to as Santa gave me two early Christmas presents and I needed to find out where in the area I could get my two vehicles fixed so I could enjoy the Holidays. I went through my records, made a call and found an old friend (Lennel Wade) was now managing the new Caliber Collision shop in Fremont. Lennel had taken care of another car of mine and did a great job.
I made an appointment for an estimate and within 4 days (Christmas Eve) I had one of my cars returned to me in showroom condition. The car was detailed, didn’t have any of that «repair car smell» and was ready on time. During the repair process I received text messages that were a road map to restoring the rhythm of my life — telling me how soon I’d have my car back so I could move on! Thanks Nick, Margaret and the entire team. The Monday after Christmas I took my other car in and it was like ground hog day… same process and same great service/​result.
So if you’re looking for a body shop, I wouldn’t hesitate to recommend Lennel’s team at Caliber Collision. The paperwork and repair process were stress free. They will take care of you — whether you need a cup of coffee, ride home or just need to review the warranty on your repair — OBTW it’s lifetime.
Rick C.