Paul Conte Cadillac

I bought 2 Escalades from this dealer and the first one was riddled with mechanical problems the second one when I bought it seemed to be in good condition but upon further inspection the truck is all scratched up and it was hidden with scratch paint I won’t even bother calling them as I’m sure they’ll just give me the run around like they did when I asked for the trailer hitch cover That mysteriously disappeared!!! I’d rather walk then buy another vehicle from these people!

The dealership ripped me off. I was quoted a price by the dealership and when I was signing the paperwork, they hid the price increase in the warranty by lying that the warranty was necessary to get the loan and the cost of the warranty. I called the warranty company after and found the warranty was optional, so I cancelled it. Also found out they charged me $ 1000 more than they quoted me. I called for 6 weeks trying to get a breakdown of the sale from the finance manager Ron, the sales rep Patrick, and the manager Dave because the figures didn’t adD up when I ran them by my accountant. When they finally answered me all the way up the chain, they denied they sold the car for more than they quoted me. I was told by the manager Dave I wanted my thousand dollars back I had to buy another car! They said they didn’t believe me that I would shop there again so no refund of money they stole from me. I own a black car service in NYC with several Cadillacs and plan on buying a lot more cars, but not from dishonest thieves. It is one of the worst experiences buying a car ever. You have been warned. Stay away from this dealership!

Don’t ever give your money to this dealership. This dealership does not care about customers or life for that matter. I called to make an appointment to get my car ignition switch replaced because of the recall that has been linked to over 35 deaths; but what did they do? I was put on a waiting list and insisted that they had no clue regarding a time frame when I would be contacted to come in. I had to turn to GM national customer service but still no word from Dealership. It’s now been over 3 months. This is totally disrespectful when so many lives have already been lost. The lack of moral/​ethical responsibility at this place is remarkable.

Took my Cadillac here to get serviced, got the check engine light and traction warning, low engine power, needless to say I was in trouble. Skeptical to come to another Cadillac dealership after my not so good visit to the location in Farmingdale, man was I surprised. Completely different in every way, and in a good way. Tommy in service was very helpful in getting my car back up and running, had to leave it overnight so I got a loaner from enterprise down the street. Next day early afternoon I got a call from Tommy saying my car was ready to go. Got to the dealer again, this time having to check in my loaner with Christine, in the service office. Friendly service, pleasant to talk to, just an all around great experience.
If you’re ever in need of service on your Cadillac, make sure you go out of your way and come to this dealership, you won’t be disappointed.
5 stars.

Nothing but good things to say about this dealership. I traded in my Cadillac Escalade for a Bmw X5. I wanted to get out of the escalade cause it was breaking too many necks and I didn’t wanna be THAT flashy. Either way, my salesperson was Chris and he has helped me throughout the entire car buying process and more. Super friendly guy, and very accommodating staff. They took my trade in, worked out the numbers, got me approved quickly and sent me on my way. I had slight issues with the new car after a couple days and Chris sent me to there service department where I met Tom who was also very nice. Put me in a loaner car and called me when the problem was fixed. Best car buying experience I’ve had. The facility was very clean and inviting.

service sucks. period.